CLIENT  RESOURCES

Everything you need for a smooth Morwell Media appointment. Review the preparation, property-access, scheduling, delivery, safety, and media-usage requirements below before your shoot. These resources are designed to help avoid delays, reshoots, and unexpected issues while protecting the Client, the Property, and Morwell Media.

Before Your Appointment

  • Last Updated: 9/8/2026

    PROPERTY PREPARATION GUIDE

    The Property should be fully cleaned, staged, accessible, and ready for photography before Morwell Media arrives. The scheduled appointment time is reserved for media production and is not intended for cleaning, staging, repairs, furniture moving, or other preparation.

    The person or business booking the appointment is responsible for making sure the homeowner, seller, tenant, property manager, cleaner, stager, contractor, or other involved parties receive these preparation requirements before the appointment.

    General Preparation

    Before the scheduled appointment:

    • Complete all cleaning, decluttering, staging, landscaping, and maintenance.

    • Arrange furniture and décor in their intended final position.

    • Remove visible boxes, paperwork, cleaning supplies, excessive personal items, cords, trash, and unnecessary clutter.

    • Replace burned-out light bulbs and confirm that requested property features are operational.

    • Remove anything that should not appear in the final photographs or video.

    • Complete contractor, maintenance, landscaping, cleaning, and moving activity before Morwell Media arrives.

    • Make sure every requested room, exterior area, garage, amenity, or structure is prepared and accessible.

    Morwell Media photographs the Property substantially as it is presented at the appointment.

    Living Areas & Bedrooms

    Please:

    • Straighten furniture, rugs, pillows, curtains, bedding, and décor.

    • Make all beds.

    • Remove clothing, shoes, laundry, luggage, paperwork, and unnecessary personal belongings.

    • Hide charging cables, portable electronics, remotes, and other visual distractions.

    • Turn televisions and computer monitors off.

    • Turn ceiling fans off.

    • Remove pet beds, bowls, toys, litter boxes, crates, and related items from photographed areas.

    Kitchen

    Please:

    • Clear counters of unnecessary appliances and personal items.

    • Remove dishes, soaps, sponges, towels, food packaging, and cleaning products.

    • Empty and clean the sink.

    • Remove magnets, paperwork, calendars, and photographs from the refrigerator when possible.

    • Hide trash and recycling containers.

    • Arrange chairs and stools neatly.

    • Clean visible appliance surfaces and countertops.

    A small amount of intentional décor may remain when neatly staged.

    Bathrooms

    Please:

    • Close toilet lids.

    • Remove toiletries, toothbrushes, medications, razors, cosmetics, and personal hygiene products.

    • Remove cleaning supplies, plungers, toilet brushes, scales, and trash containers.

    • Clean mirrors, glass, counters, sinks, tubs, and showers.

    • Arrange clean towels neatly.

    Exterior Areas

    Before the appointment:

    • Remove vehicles from the driveway and immediate front of the Property when reasonably possible.

    • Move trash and recycling containers out of view.

    • Remove hoses, tools, ladders, toys, bicycles, sports equipment, and yard debris.

    • Remove pet waste.

    • Arrange outdoor furniture.

    • Clean patios, balconies, walkways, pool decks, and entry areas.

    • Complete landscaping and pool service.

    • Remove pool-cleaning equipment when safe.

    • Turn sprinklers off early enough to prevent water spray or wet pavement during photography.

    • Keep garage doors closed unless garage photography is requested.

    Morwell Media is not responsible for digitally removing vehicles, trash containers, neighboring activity, construction materials, pool equipment, landscaping issues, or other items visible at the time of capture.

    Lighting & Property Features

    Unless Morwell Media provides different instructions:

    • Turn on appropriate interior lights.

    • Turn ceiling fans off.

    • Turn televisions and display screens off.

    • Prepare blinds and curtains consistently.

    • Make sure smart-home systems, motorized shades, gates, specialty lighting, and other requested features are ready for use.

    • For twilight photography, exterior, landscape, pool, spa, and appropriate interior lights should be operational before the scheduled window.

    Morwell Media is not responsible for repairing, troubleshooting, programming, or operating unfamiliar appliances, alarm systems, smart-home systems, pools, spas, fireplaces, motorized features, or mechanical equipment.

    Valuables & Sensitive Information

    Before Morwell Media arrives, remove or secure anything that should not be photographed or handled, including:

    • Cash and jewelry

    • Firearms and weapons

    • Prescription medications

    • Identification documents

    • Financial or legal records

    • Mail

    • Keys and access credentials

    • Alarm codes

    • Confidential business information

    • Children’s identifying information

    • Computer screens containing private information

    • Fragile, valuable, collectible, or irreplaceable items

    Morwell Media is not responsible for identifying, hiding, blurring, digitally removing, or securing personal or confidential items that were left visible.

    What Morwell Media May Adjust

    At its discretion, Morwell Media may make small visual adjustments such as:

    • Straightening a lightweight chair

    • Adjusting a pillow

    • Moving a small décor item

    • Adjusting curtains or blinds

    • Closing a cabinet or door

    These adjustments are a courtesy and are not guaranteed.

    Morwell Media is not a moving, cleaning, organizing, staging, repair, or interior-design service and is not required to move furniture, televisions, artwork, appliances, mattresses, large plants, boxes, fragile items, valuables, or other heavy or unstable objects.

    Final Walkthrough

    Before the appointment begins, the Client or authorized representative should confirm that:

    • The Property is clean and staged.

    • Requested areas are unlocked and accessible.

    • Vehicles have been moved.

    • Occupants and workers have relocated.

    • Pets are secured.

    • Sensitive items have been removed.

    • Lights and requested features are operational.

    • Special requests have been communicated to Morwell Media in writing.

    Property Not Ready Upon Arrival

    Morwell Media allows a complimentary grace period of up to 15 minutes when its schedule permits.

    The grace period:

    • Is not guaranteed to extend beyond 15 minutes.

    • Does not extend the scheduled appointment.

    • Does not guarantee complete coverage.

    • Does not require Morwell Media to assist with preparation.

    If the Property is still materially unprepared, inaccessible, occupied, unsafe, or otherwise unable to proceed after the grace period, Morwell Media may photograph the Property as presented, omit affected areas, reduce the completed scope, require rescheduling, or cancel the appointment.

    Client-caused preparation failures do not automatically qualify for a refund, complimentary reshoot, additional editing, or free return visit.

  • Last Updated: 9/8/2026

    ACCESS REQUIREMENTS

    The Client is responsible for providing Morwell Media with timely, lawful, safe, and uninterrupted access to every area included in the scheduled services.

    The appointment start time is reserved for media production. Access arrangements should be complete before Morwell Media arrives.

    Client Authorization

    By providing access to the Property, the Client represents that the Client has authority to:

    • Order the requested media services.

    • Permit Morwell Media to enter and photograph the Property.

    • Provide any required owner, seller, tenant, occupant, property-management, HOA, building, or commercial authorization.

    • Provide legally required notices.

    • Authorize access to all requested areas.

    Morwell Media is not responsible for determining ownership rights, tenancy rights, notice requirements, or whether the Client has obtained every required permission.

    If a person with actual or apparent authority denies access or instructs Morwell Media to leave, Morwell Media will stop work and leave rather than attempt to resolve the dispute on site.

    Required Access Information

    Before the appointment, provide all applicable:

    • Property address and unit number

    • Lockbox location and code

    • Door or gate code

    • Keys

    • Building-entry instructions

    • Parking instructions

    • Security or concierge authorization

    • Leasing-office arrangements

    • HOA or community access

    • Alarm instructions

    • Amenity access

    • Construction-site authorization

    • On-site contact information

    The Client is responsible for confirming that all codes, keys, permissions, and credentials are correct and active.

    Unattended Access

    Morwell Media may photograph a vacant or unoccupied Property without the Client or agent present when authorized access has been provided.

    Providing Morwell Media with a functioning lockbox code, temporary access code, key, or comparable credential authorizes Morwell Media to use that credential for the scheduled appointment.

    Morwell Media may decline unattended entry when circumstances appear unsafe, disputed, unauthorized, or inconsistent with the booking information.

    Lockboxes, Keys & Security Systems

    Morwell Media will not:

    • Force or bypass a lock.

    • Enter through a window.

    • Climb a fence or gate to gain entry.

    • Manipulate damaged hardware.

    • Tailgate through a secured entrance.

    • Misrepresent its identity or authority.

    • Ignore a posted restriction or request to leave.

    If a key pickup is required, it must be arranged in advance. Additional travel, parking, or key-handling expenses may apply when the pickup or return location materially increases the required travel.

    Clients should use temporary or single-use access codes whenever practical.

    Access Problems

    If Morwell Media cannot access the Property, it may attempt reasonable contact with the designated Client or access contact.

    Morwell Media is not required to repeatedly contact multiple agents, homeowners, tenants, property managers, assistants, or other parties to obtain entry.

    A 15-minute complimentary grace period may be allowed when a limited access problem can reasonably be resolved and Morwell Media’s schedule permits.

    If access cannot be obtained, Morwell Media may:

    • Photograph only accessible areas.

    • Omit inaccessible rooms or amenities.

    • Leave the Property.

    • Require rescheduling.

    • Treat a return visit as a separately paid service.

    • Apply the applicable cancellation and rescheduling terms.

    The Client remains responsible for access failures caused by incorrect information, unavailable contacts, denied entry, missing credentials, locked rooms, insufficient notice, malfunctioning access systems, or similar Client-controlled conditions.

  • Last Updated: 9/8/2026

    PETS, OCCUPANTS & PROPERTY SAFETY

    Morwell Media wants every appointment to be safe, efficient, and respectful of the Property and everyone involved.

    Pets & Animals

    All animals must be disclosed and securely confined before Morwell Media arrives.

    Suitable arrangements may include:

    • A closed crate

    • A securely closed room that will not be photographed

    • A locked enclosure

    • Removal from the Property

    • Staying with the owner or another responsible person away from active photography areas

    A yard, baby gate, verbal assurance, or unsecured room may not be considered sufficient when an animal could escape or interfere with the appointment.

    Morwell Media is not responsible for feeding, walking, moving, restraining, transporting, supervising, or handling pets or other animals.

    Morwell Media may pause, modify, discontinue, or reschedule an appointment if an animal appears aggressive, uncontrolled, distressed, unsafe, or likely to interfere with people, equipment, or the Property.

    Occupants, Children & Workers

    Whenever reasonably possible, homeowners, tenants, children, guests, cleaners, contractors, movers, landscapers, maintenance workers, and other nonessential persons should remain outside the areas actively being photographed.

    Anyone who remains at the Property must:

    • Avoid interfering with the photographer.

    • Remain outside active camera areas.

    • Follow reasonable safety instructions.

    • Avoid appearing in photographs, reflections, or video unless intentionally participating.

    • Avoid delaying room-to-room progress.

    Cleaning, construction, moving, landscaping, maintenance, deliveries, or similar work should not occur during the appointment.

    Intentional Appearance in Media

    Adults who intentionally appear, speak, or perform in Morwell Media photography or video may be required to provide an appearance and voice release.

    A minor may not be intentionally featured in Morwell Media photography or video without written authorization signed and dated by the minor’s parent or legal guardian.

    Property Safety

    The Client must disclose known or reasonably foreseeable hazards before the appointment, including:

    • Structural damage

    • Unstable flooring

    • Broken stairs or railings

    • Exposed electrical wiring

    • Active construction

    • Wet or slippery surfaces

    • Broken glass

    • Hazardous chemicals

    • Mold or contamination

    • Pest activity

    • Unsafe pools or water features

    • Unsecured weapons

    • Aggressive animals

    • Criminal activity or threatening persons

    • Any condition requiring specialized protective equipment

    Morwell Media may refuse to enter or remain in any area it reasonably considers unsafe, unlawful, unsanitary, threatening, or outside the scope of the scheduled services.

    Stopping or modifying work for a legitimate safety concern does not constitute a failure by Morwell Media to perform the contracted services.

    Shoes Inside the Property

    Morwell Media personnel will normally keep appropriate footwear on while working because photography equipment must be transported through the Property safely.

    Shoe covers may be used when requested in advance and when doing so does not create an unsafe working condition.

    Care of the Property

    Morwell Media will use reasonable care while working inside and around the Property.

    However, the Client is responsible for:

    • Securing valuables.

    • Removing fragile or unstable items.

    • Disclosing preexisting damage.

    • Identifying areas that should not be entered.

    • Ensuring requested areas are safe.

    Morwell Media is not responsible for preexisting damage, latent defects, improperly installed items, unsecured valuables, malfunctioning property systems, or conditions unrelated to Morwell Media’s work.

Booking and Scheduling

  • Last Updated: 9/8/2026

    Cancellation & Rescheduling Policy

    Morwell Media reserves appointment time specifically for each Client and Property. The following policies are designed to keep scheduling fair while allowing reasonable flexibility when plans change.

    Booking Retainer & Appointment Confirmation

    A 25% booking retainer is required through HD Photo Hub when the appointment is requested.

    Payment of the retainer places a temporary hold on the requested date and time. The appointment becomes officially confirmed once Morwell Media receives the Client’s completed and signed Service Agreement.

    The Client will ordinarily have up to 48 hours after booking to return the signed Agreement.

    If the Agreement is not signed within 48 hours:

    • Morwell Media may release the requested appointment time.

    • The 25% booking retainer will be returned.

    • A new booking request will be required if the Client later wishes to schedule services.

    For appointments scheduled less than 48 hours in advance, the Agreement must be signed before Morwell Media travels to or begins services at the Property.

    Remaining Balance

    The booking retainer is applied toward the total amount due.

    The remaining 75% balance becomes due after the photography appointment and must be paid before the Client can download final, unwatermarked Deliverables through HD Photo Hub.

    Preview access, when available, does not constitute final delivery or authorization to use, copy, screenshot, publish, or distribute unpaid media.

    Rescheduling With at Least 24 Hours’ Notice

    A Client may request one reschedule when written notice is received at least 24 hours before the scheduled appointment.

    When approved:

    • The existing booking retainer transfers to the replacement appointment.

    • No new retainer is required solely because of the first qualifying reschedule.

    • The replacement appointment must ordinarily occur within 10 calendar days of the original appointment date.

    • The replacement date remains subject to Morwell Media’s availability.

    • Morwell Media may approve a later date in writing when circumstances reasonably require it.

    A preferred replacement date or time is not guaranteed.

    Changes in Property, location, services, travel requirements, or scope may require updated pricing.

    Cancellations or Changes Within 24 Hours

    A cancellation or rescheduling request received less than 24 hours before the scheduled start time is considered a late cancellation.

    In that circumstance:

    • The 25% booking retainer is forfeited.

    • The retainer does not transfer to another appointment.

    • A new booking retainer may be required before another date is reserved.

    • The Client may also be responsible for reasonable, documented expenses already incurred or committed specifically for the appointment, including approved parking, tolls, permits, subcontractor costs, specialty access expenses, or travel already begun.

    Morwell Media does not impose additional cancellation penalties merely for the purpose of punishment.

    Same-Day Cancellation, No Access or Property Not Ready

    The appointment may be treated as a Client-caused late cancellation when Morwell Media is unable to reasonably begin or perform the scheduled services because of circumstances such as:

    • No access to the Property

    • Incorrect or missing codes, keys, or instructions

    • An unavailable required access contact

    • Owner, tenant, occupant, manager, or security personnel denying entry

    • An incorrect Property address

    • Unsecured animals

    • Materially incomplete cleaning, staging, or preparation

    • Active construction, maintenance, moving, or cleaning

    • Unsafe or undisclosed Property conditions

    • Other Client-controlled circumstances that prevent the appointment from proceeding

    Morwell Media may allow a complimentary grace period of up to 15 minutes when the issue appears reasonably capable of being resolved and the schedule permits.

    Additional waiting beyond 15 minutes is entirely at Morwell Media’s discretion and is not guaranteed.

    Second Rescheduling Requests

    A second request to move the same appointment may require:

    • Forfeiture or replacement of the original booking retainer

    • A new booking retainer

    • Updated pricing

    • A new agreement or booking record

    Morwell Media may make reasonable exceptions in writing but is not required to do so.

    Cancellation or Rescheduling by Morwell Media

    Morwell Media may cancel, delay, or reschedule services because of illness, emergency, vehicle problems, equipment failure, unsafe conditions, weather, airspace restrictions, or another circumstance that reasonably prevents performance.

    When Morwell Media is responsible for the inability to perform, the Client will generally be offered an appropriate combination of:

    • A replacement appointment

    • Completion of the affected service at a later date

    • A service credit

    • A refund of amounts attributable to services Morwell Media cannot provide

    Morwell Media is not responsible for indirect losses such as lost commissions, delayed listings, missed marketing opportunities, or third-party expenses arising from an unavoidable cancellation or delay.

  • Last Updated: 9/8/2026

    Weather, Twilight & Aerial Operations

    Outdoor photography, twilight photography, and drone services are affected by weather, natural light, airspace restrictions, environmental conditions, and other factors outside Morwell Media’s control.

    Morwell Media Determines Whether Conditions Are Suitable

    Morwell Media retains final authority to determine whether conditions are reasonably safe, lawful, practical, and suitable for performing the scheduled services.

    Factors may include:

    • Rain

    • Lightning or thunderstorms

    • High winds

    • Dust storms

    • Smoke or poor air quality

    • Extreme heat

    • Flooding or unsafe roads

    • Poor visibility

    • Equipment safety

    • Natural-light conditions

    • Airspace restrictions

    • Temporary flight restrictions

    • Property conditions

    • The professional judgment of the photographer or Remote Pilot in Command

    Morwell Media will not be required to continue work when doing so would be unsafe, unlawful, or likely to damage equipment.

    Client Preference vs. Unsafe Conditions

    Ordinary clouds, haze, muted skies, imperfect sunsets, seasonal conditions, or a Client preference for different weather do not automatically qualify for a complimentary reschedule.

    If Morwell Media is prepared and reasonably able to perform the service but the Client chooses not to proceed because the Client dislikes the sky, cloud cover, sunset color, or other safe existing condition, the standard Cancellation & Rescheduling Policy applies.

    Morwell Media does not guarantee:

    • A dramatic sunset

    • A specific sky color

    • Clear skies

    • Particular clouds

    • A certain sun position

    • Matching environmental conditions between different dates

    Twilight Photography

    Twilight appointments depend on a narrow natural-light window.

    The Client must ensure that the Property is fully prepared before the scheduled twilight period, including all requested:

    • Exterior lights

    • Landscape lights

    • Pool and spa lights

    • Entry and patio lights

    • Appropriate interior lights visible through windows

    • Gates and exterior access

    Vehicles, occupants, pets, contractors, cleaners, and other activity should be cleared before the twilight window begins.

    Morwell Media may adjust the exact photography timing based on sunset, weather, Property orientation, obstructions, and professional judgment.

    Aerial / Drone Operations

    Drone photography and video are subject to applicable FAA regulations, airspace restrictions, weather, visibility, Property conditions, people and vehicles nearby, equipment limitations, and operational safety.

    The Remote Pilot in Command has final authority over whether a drone operation begins, continues, changes, or terminates.

    A Client may not require Morwell Media or a pilot to fly when the operation is considered unsafe or unlawful.

    Booking or payment does not guarantee that an aerial flight can legally or safely occur on the selected date.

    When Only the Drone Portion Is Affected

    If ground photography can be completed but aerial services cannot, Morwell Media may complete the unaffected services and handle the aerial portion separately.

    Depending on the booking and circumstances, Morwell Media may:

    • Return for the aerial portion on another lawful date

    • Provide an appropriate credit

    • Substitute another service with the Client’s agreement

    • Refund the amount attributable solely to an aerial add-on that cannot ultimately be provided

    When aerial photography is included as part of a larger package, Morwell Media will determine a reasonable remedy for the affected portion based on the package structure and circumstances.

    Successfully completed services remain payable.

    Weather-Related Return Visits

    When Morwell Media determines that a service must be postponed because of unsafe weather, airspace, or other operational restrictions, the Client will not be charged a new booking retainer solely because of that postponement.

    A weather or FAA-related continuation appointment covers the unfinished affected service only and does not automatically include a second complete photography session.

  • Last Updated: 9/8/2026

    Travel & Service Area

    Morwell Media is based in Chandler, Arizona and primarily serves the Greater Phoenix metropolitan area.

    Standard Travel Area

    Morwell Media generally prefers appointments located within approximately 50 driving miles of its Chandler service base.

    Properties within this general service area will ordinarily not require an additional standard travel charge unless unusual parking, access, toll, key-pickup, permit, or transportation costs apply.

    The 50-mile distance is a general operating guideline and does not prevent Morwell Media from accepting projects outside that area.

    Travel Beyond Approximately 50 Miles

    Appointments requiring extended travel are reviewed individually.

    A $25 travel charge may ordinarily apply as a minimum additional travel fee for accepted appointments beyond Morwell Media’s preferred service area.

    The final amount, if any, may depend on:

    • Driving distance

    • Travel time

    • Traffic

    • Property location

    • Parking

    • Tolls

    • Access difficulty

    • Required key pickup

    • Requested services

    • Scheduling impact

    • Whether a return trip is required

    Any applicable travel charge should be disclosed to the Client before the appointment whenever reasonably possible.

    Parking, Tolls & Property Access Costs

    The Client may be responsible for reasonable costs required for Morwell Media to reach or access the Property, including:

    • Paid parking

    • Valet parking

    • Tolls

    • Building access fees

    • Security or escort charges

    • Permits

    • Amenity fees

    • Required parking permits

    • Special key-pickup or return travel

    Morwell Media will not knowingly incur unnecessary or unreasonable expenses on the Client’s behalf.

    Remote or Difficult-Access Properties

    The Client should disclose unusual access or travel conditions before booking, including:

    • Unpaved roads

    • Difficult mountain or rural roads

    • Long equipment-carry distances

    • Restricted parking

    • Construction access

    • Gated or secured facilities

    • Specialized transportation

    • Limited cellular service

    • Boat, shuttle, or specialty access

    • Required protective equipment

    Morwell Media may require a custom quote, additional travel arrangements, suitable transportation provided by the Client, or may decline an appointment when travel or access is unsafe or impractical.

    Out-of-State, National & International Projects

    Morwell Media may accept special projects outside Arizona, elsewhere in the United States, or internationally on a case-by-case basis.

    These projects require a separate written quote and may require payment for expenses such as:

    • Airfare

    • Lodging

    • Ground transportation

    • Rental vehicles

    • Baggage or equipment fees

    • Parking and tolls

    • Meals or approved per diem

    • Permits

    • Insurance requirements

    • Local licensing or regulatory requirements

    • Additional travel days

    • Other reasonable project-related travel costs

    No distant, overnight, out-of-state, or international project is confirmed until Morwell Media accepts the assignment and the Client approves the written pricing and travel terms.

Photography and Delivery

  • Last Updated: 9/8/2026

    Turnaround & Delivery

    Morwell Media provides professional next-business-day delivery for standard booked services unless a different timeline is stated in writing for a specific project.

    Standard Turnaround

    Final edited media is generally delivered by the end of the next business day following the completed appointment.

    Business days are Monday through Friday, excluding major holidays, documented business closures, emergencies, or circumstances outside Morwell Media’s reasonable control.

    If an appointment is divided across multiple dates because of weather, twilight timing, aerial restrictions, access issues, or another approved continuation, the delivery timeline may begin after all required capture work is complete unless Morwell Media agrees to deliver completed portions separately.

    Delivery Through HD Photo Hub

    Final Deliverables are provided through Morwell Media’s HD Photo Hub account unless another delivery method is approved in writing.

    Depending on the services purchased, Deliverables may include:

    • High-resolution edited photographs

    • MLS-optimized photographs

    • Video content

    • Social-media reels or vertical content

    • Marketing graphics or related media

    • Other finished media specifically included in the Client’s order

    Only final, professionally selected and edited files are considered Deliverables.

    RAW files, bracketed exposures, unedited footage, rejected images, test files, editing catalogs, working files, project files, and intermediate exports are not included.

    Final Payment Before Download

    A 25% booking retainer is paid when the appointment is requested.

    The remaining 75% balance is due after the appointment and before final Deliverables may be downloaded.

    HD Photo Hub may display limited previews while a balance remains unpaid. Preview access does not constitute final delivery and does not authorize the Client to screenshot, copy, publish, distribute, or otherwise use unpaid media.

    Final downloadable media and the associated usage license become available only after all required charges are paid and cleared.

    Image Selection & Quantity

    Morwell Media does not guarantee a fixed number of final images unless a specific quantity is stated in writing.

    Morwell Media retains professional discretion regarding:

    • Image selection

    • Angles and composition

    • Lighting

    • Editing

    • Color and tonal treatment

    • Video sequencing

    • Music and graphics when included

    • Removal of duplicate, repetitive, technically unsuitable, unsafe, or unflattering captures

    The Client is purchasing professional media services and final Deliverables—not every image, exposure, clip, or file created during production.

    Client Download & Backup Responsibility

    Clients should download, review, and independently back up all final Deliverables as soon as they are released.

    HD Photo Hub and Morwell Media should not be treated as permanent archival storage.

    Morwell Media is not responsible for loss resulting from:

    • Failure to download delivered files

    • Client device failure

    • Lost passwords or account access

    • Shared or compromised login credentials

    • Deleted downloads

    • Employee or brokerage turnover

    • Forwarded delivery links

    • Third-party platform changes

    • Failure to maintain independent backups

    Morwell Media’s separate File Retention & Client Backup policy explains the 90-day project-media retention period.

    Delays Outside Morwell Media’s Control

    Although next-business-day delivery is the standard, reasonable delays may occur because of:

    • Weather-related continuation appointments

    • Drone or airspace restrictions

    • Client-requested changes

    • Missing information or approvals

    • Equipment or data issues

    • Internet or platform outages

    • Third-party service interruptions

    • Illness, emergency, or other circumstances outside Morwell Media’s reasonable control

    If a material delay becomes known, Morwell Media will make reasonable efforts to notify the Client and provide an updated delivery estimate.

    Listing & Marketing Deadlines

    Morwell Media will use reasonable professional efforts to meet its stated turnaround time but does not guarantee a Client’s separate:

    • MLS activation time

    • Listing publication

    • Open house

    • Advertising campaign

    • Seller deadline

    • Brokerage deadline

    • Closing or transaction schedule

    • Social-media publication date

    Clients should schedule media services with sufficient time for unexpected delays, corrections, weather, or third-party platform issues.

  • Last Updated: 9/8/2026

    Revisions & Re-Edits

    Morwell Media wants Clients to be satisfied with the final Deliverables and will reasonably correct genuine production or editing errors that fall within the originally purchased scope.

    Review Your Deliverables Promptly

    Clients should review all delivered photographs, video, reels, graphics, and other media as soon as possible after delivery.

    Any suspected error, missing agreed Deliverable, or technical issue should be reported to Morwell Media within 3 business days of delivery whenever reasonably possible.

    When requesting a correction, please identify the specific photograph, file, video timestamp, or Deliverable involved and clearly explain the concern.

    Corrections of Morwell Media Errors

    Reasonable corrections are provided without an additional editing charge when Morwell Media determines that the issue resulted from an error in the originally agreed services.

    Examples may include:

    • An export or file error

    • A corrupted Deliverable

    • An obvious editing mistake

    • Incorrectly supplied text or branding when the Client originally provided the correct information

    • A missing Deliverable that was clearly included in the confirmed order

    • Another technical failure attributable to Morwell Media

    Morwell Media retains professional discretion regarding the most appropriate correction, which may include re-editing, re-exporting, replacing, removing, or re-delivering the affected file.

    Creative Preference Changes

    A request based primarily on personal preference is not considered a correction of an error.

    Examples include:

    • Requesting a different editing style after delivery

    • Changing brightness, warmth, color, or contrast based solely on preference

    • Requesting a different crop or orientation

    • Changing video sequence or pacing

    • Replacing previously approved music

    • Changing graphics, text, logos, or branding after production

    • Requesting additional photographs or footage

    • Requesting removal of objects that were present at the Property

    • Requesting edits that were not included in the original booking

    Morwell Media may make minor courtesy adjustments when reasonable, but substantial preference changes or additional work may require a separate quote and Client approval before work begins.

    Professional & Creative Discretion

    The Client acknowledges that photography, video, editing, composition, color treatment, image selection, and other media-production decisions involve professional and artistic judgment.

    Morwell Media retains final creative discretion regarding:

    • Image selection

    • Composition and camera angles

    • Lighting

    • Exposure and color treatment

    • Editing style

    • Video sequencing

    • Music and graphics when included

    • Exclusion of duplicate, repetitive, technically unsuitable, or unflattering material

    Subjective dissatisfaction with Morwell Media’s established creative style does not automatically qualify the Client for a refund, complimentary re-edit, or reshoot when the delivered work materially conforms to the purchased services.

    Clients are encouraged to review Morwell Media’s portfolio before booking.

    Standard Editing Limitations

    Morwell Media provides professional real estate media editing but does not offer extensive Photoshop manipulation or virtual staging as part of standard services.

    Standard editing may include reasonable adjustments such as:

    • Exposure

    • White balance

    • Color correction

    • Contrast and tonal adjustments

    • Highlight and shadow recovery

    • Lens correction

    • Cropping and straightening

    • Minor distraction cleanup when simple and appropriate

    Morwell Media does not provide or guarantee:

    • Virtual furniture placement

    • Virtual staging

    • Major object removal

    • Structural changes

    • Renovation simulation

    • Digital replacement of permanent Property features

    • Significant landscaping reconstruction

    • Removal or concealment of material Property defects

    • Other edits that materially misrepresent the Property

    Morwell Media may decline any requested alteration that it considers misleading, unlawful, technically unreasonable, or inconsistent with professional standards.

    Additional Editing

    If a Client requests work beyond the original scope, Morwell Media may provide a separate quote.

    Additional editing will not begin until the Client approves the additional charge in writing.

    Turnaround for additional or complex editing may differ from the standard next-business-day delivery timeline.

    Superseded Files

    When Morwell Media provides an approved corrected version of a Deliverable, the corrected file replaces the prior version for authorized use.

    Clients should discontinue use of any file that Morwell Media identifies as incorrect, superseded, withdrawn, or replaced.

  • Last Updated: 9/8/2026

    Corrective Reshoots & Return Visits

    Morwell Media distinguishes between a corrective reshoot, a continuation appointment, and a Client-requested return visit. These are not treated the same.

    Corrective Reshoots

    A complimentary corrective reshoot may be offered when Morwell Media determines that a material error attributable to Morwell Media prevents delivery of an agreed portion of the originally purchased services.

    Examples may include:

    • A specifically requested room or feature was unintentionally missed

    • A material group of files was lost, corrupted, or unusable because of a Morwell Media technical failure

    • An agreed portion of the Property was not captured despite being accessible, prepared, and clearly included in the confirmed scope

    • Another production error attributable to Morwell Media cannot reasonably be corrected through editing

    A corrective reshoot is generally limited to the affected area or service and does not automatically include a second complete photography session.

    Morwell Media will determine whether a targeted correction, re-edit, file replacement, or return visit is the most appropriate remedy.

    Continuation Appointments

    A continuation appointment is not considered a corrective reshoot.

    A continuation may be required when part of the original appointment cannot be completed because of circumstances such as:

    • Unsafe weather

    • Lightning

    • High winds

    • FAA or airspace restrictions

    • Drone safety limitations

    • Twilight conditions

    • Another condition that Morwell Media determines prevents safe or lawful completion

    When Morwell Media determines that a continuation is necessary, the unfinished affected service may be completed on another available date without requiring a new booking retainer solely because of that continuation.

    A continuation appointment covers the unfinished portion of the original services only.

    Client-Requested or Property-Caused Return Visits

    A return visit is not complimentary when it is required because of a Client-controlled, Property-related, or changed condition.

    Examples include:

    • The Property was not fully prepared

    • A room, garage, amenity, or structure was locked or inaccessible

    • Access instructions were missing or incorrect

    • Occupants, pets, cleaners, contractors, or other people interfered with the appointment

    • Vehicles were not moved

    • Requested lights or Property features were not operational

    • Construction, landscaping, maintenance, or cleaning prevented photography

    • The Client later changes staging, décor, furnishings, or Property presentation

    • The Client requests additional rooms, features, angles, photographs, video, or services after the original appointment

    • A requested area was not identified before or during the original appointment

    • The Property changed after the original shoot

    • The Client wants a different time of day, season, lighting condition, or aesthetic result after the original work was properly completed

    These return visits may be treated as:

    • A new appointment

    • An additional service

    • A custom-quoted return visit

    • A separately priced reshoot

    Applicable service and travel charges may apply.

    Creative Preference Is Not a Reshoot Error

    A Client’s subjective dissatisfaction with Morwell Media’s professional style, composition, angles, editing, color treatment, image selection, or other creative decisions does not automatically qualify for a complimentary reshoot.

    Morwell Media retains final creative discretion when the delivered work materially conforms to the purchased services.

    Weather & Sky Preferences

    A complimentary return visit is not provided solely because the Client prefers:

    • A brighter sky

    • Different clouds

    • A more dramatic sunset

    • A different sun position

    • Different seasonal landscaping

    • A different time of day

    If Morwell Media determines that weather, FAA restrictions, or another safety issue prevents completion of a booked service, the applicable Weather, Twilight & Aerial Operations policy will control.

    Reporting a Potential Morwell Media Error

    Clients should report a suspected production error as soon as reasonably possible after delivery.

    The request should identify:

    • The Property

    • The affected room, feature, file, or service

    • The specific concern

    • The requested resolution

    Morwell Media may review the original order, communications, Property conditions, delivered media, and other relevant records before determining whether a corrective reshoot or another remedy is appropriate.

    No Guarantee of Identical Conditions

    Any return visit may produce different results because of:

    • Weather

    • Natural light

    • Landscaping

    • Property changes

    • Furnishings

    • Construction

    • Vehicles

    • Neighbors

    • Occupants

    • Traffic

    • Seasonal conditions

    • Time of day

    Morwell Media does not guarantee that a return visit will reproduce the exact conditions, sky, shadows, reflections, lighting, composition, or appearance of the original appointment.

  • Last Updated: 9/8/2026

    File Retention & Client Backup

    Morwell Media provides professional media delivery, but it is not a permanent archival storage service.

    Clients are responsible for downloading, reviewing, and independently backing up all final Deliverables after delivery.

    90-Day Project Media Retention

    Morwell Media may retain project media for up to 90 calendar days from the date of the original shoot.

    Project media may include:

    • RAW photographs

    • Bracketed exposures

    • Final edited JPEG photographs

    • Video files

    • Social-media content

    • Working files

    • Project files

    • Intermediate exports

    • Other media created for the appointment

    After the 90-day period, Morwell Media may permanently delete some or all project media from its computers, hard drives, storage devices, or other systems without further notice.

    Morwell Media does not guarantee that any project file will remain available after the 90-day retention period.

    RAW & Working Files Are Not Deliverables

    RAW files, bracketed exposures, rejected images, unedited footage, editing catalogs, project files, intermediate files, test captures, and other working materials are not included in the Client’s purchase unless Morwell Media expressly agrees otherwise in writing.

    The Client receives only the final Deliverables included in the confirmed order.

    Client Backup Responsibility

    Once final Deliverables are released, the Client should promptly:

    • Download all files

    • Confirm that downloads open correctly

    • Save copies to more than one secure location

    • Maintain independent backups

    • Preserve any files needed for future listing, marketing, compliance, or business purposes

    Morwell Media is not responsible for future loss caused by:

    • Failure to download files

    • Client device failure

    • Lost passwords

    • Deleted files

    • Shared or compromised account credentials

    • Employee or brokerage turnover

    • Lost external drives

    • Cloud-account issues

    • Forwarded or expired links

    • Third-party platform changes

    • Failure to maintain independent backups

    HD Photo Hub Is Not Permanent Storage

    Files may be delivered through HD Photo Hub, but neither HD Photo Hub nor Morwell Media should be treated as a permanent media archive.

    Gallery access, download links, previews, order records, or other platform features may later change, expire, or become unavailable.

    The Client should not rely on continued online access as a substitute for maintaining independent copies.

    Portfolio Copies Are Not an Archive

    Morwell Media may retain selected finished media for portfolio, advertising, social media, promotional, educational, or business-development purposes when permitted under the applicable agreement.

    The existence of a portfolio image does not mean Morwell Media retains the full original project or can recreate, restore, or re-deliver the Client’s complete files.

    Morwell Media is not required to preserve portfolio copies for any particular period.

    Requests Made Within 90 Days

    If the Client requests re-delivery during the 90-day retention period, Morwell Media may assist when the requested files remain available.

    Re-delivery is subject to:

    • File availability

    • Account verification

    • Technical feasibility

    • The Client’s payment status

    • Any reasonable administrative or recovery requirements

    Morwell Media does not guarantee recovery even within the 90-day period if files are lost because of hardware failure, corruption, theft, accidental deletion, malware, storage failure, or another circumstance outside Morwell Media’s reasonable control.

    Requests Made After 90 Days

    After 90 calendar days from the shoot date:

    • Morwell Media has no obligation to retain project media.

    • Recovery or re-delivery is not guaranteed.

    • Deleted files may be permanently unrecoverable.

    • The Client may need to schedule and purchase a new photography or media appointment if the original files no longer exist.

    If Morwell Media happens to retain an older file after the retention period, providing it remains entirely at Morwell Media’s discretion and does not create an ongoing storage obligation.

    Business Records Are Different From Project Media

    The 90-day project-media policy does not require Morwell Media to delete records that may reasonably need to be retained for business, accounting, tax, insurance, licensing, payment, dispute, safety, or legal purposes.

    Contracts, invoices, payment records, licensing records, incident records, and similar administrative records may be retained separately for longer periods.

Rights, Privacy & Legal

  • Last Updated: 9/8/2026

    Client Service Agreement & Terms

    Morwell Media LLC provides photography, video, aerial, social-media, and related property-media services under a written Client Service Agreement.

    The signed Client Service Agreement, the applicable HD Photo Hub order, and any approved written changes together govern the specific appointment.

    Booking & Contract Acceptance

    A 25% booking retainer is required when the appointment is requested through HD Photo Hub.

    Payment of the retainer places a temporary hold on the requested date and time.

    The appointment becomes officially confirmed once Morwell Media receives the Client’s completed and signed Client Service Agreement.

    Clients will ordinarily have up to 48 hours after booking to return the signed Agreement. If the Agreement is not signed within that period, Morwell Media may release the appointment and return the booking retainer.

    For short-notice appointments scheduled to occur sooner, the Agreement must be signed before Morwell Media travels to or begins services at the Property.

    One Agreement Per Property Appointment

    A separate signed Agreement may be required for each Property appointment, including repeat Clients.

    The Agreement identifies the applicable:

    • Client

    • Property

    • Appointment date and time

    • Selected services

    • Pricing

    • Booking retainer

    • Access information

    • Property-specific instructions

    • Approved exceptions or changes

    Clients should review all information carefully before signing and notify Morwell Media of any error before the appointment.

    HD Photo Hub Order

    The applicable HD Photo Hub order identifies the services, products, add-ons, pricing, payment status, appointment information, and other booking details associated with the project.

    Approved changes made after booking may update the final scope or amount due.

    Morwell Media will not perform additional paid services solely based on an unclear or disputed verbal request. Material additions or changes should be approved in writing or electronically through an accepted Morwell Media communication method.

    Remaining Payment

    The 25% booking retainer is applied toward the total order price.

    The remaining 75% balance is due after the appointment and before final downloadable Deliverables are released through HD Photo Hub.

    Final downloadable media and the applicable usage license remain restricted until all required charges are paid and cleared.

    Client Responsibility

    The person or business signing the Agreement is responsible for:

    • Providing accurate booking information

    • Confirming authority to order the services

    • Obtaining required Property permissions and notices

    • Preparing the Property

    • Providing safe and lawful access

    • Securing pets

    • Disclosing known hazards

    • Communicating special requests before the appointment

    • Reviewing delivered media

    • Paying all amounts properly due

    A homeowner, seller, brokerage, assistant, property manager, or other third party does not automatically replace the signed Client’s responsibilities merely because that person assists with access or payment.

    Morwell Media’s Role

    Morwell Media is an independent media service provider and is not acting as the Client’s:

    • Real estate agent or broker

    • Property manager

    • Home inspector

    • Contractor

    • Security provider

    • Attorney or legal adviser

    Morwell Media provides professional media services within the confirmed scope and retains reasonable creative and professional discretion in performing those services.

    Client Resources

    The Client Resources published on morwellmedia.com explain important operating policies concerning preparation, access, safety, scheduling, weather, aerial operations, delivery, revisions, file retention, licensing, privacy, and related matters.

    The Client may be required to acknowledge these resources as part of the signing process.

    If a specific signed Agreement directly conflicts with a general website description, the signed Property-specific Agreement and approved HD Photo Hub order will control unless otherwise required by law.

    Electronic Signatures

    Morwell Media uses electronic agreements and signatures.

    By electronically signing the Client Service Agreement, the Client confirms that the Client:

    • Reviewed the Property and booking information

    • Had access to the Agreement and applicable policies

    • Had an opportunity to ask questions

    • Intends the electronic signature to be legally binding

    • Accepts the applicable payment, scheduling, access, licensing, liability, and other terms

    Clients should save a copy of the completed Agreement for their records.

    Changes & Exceptions

    A special exception, discount, accommodation, or one-time waiver does not automatically modify Morwell Media’s policies for future appointments.

    Any material exception should be approved by Morwell Media in writing.

  • Last Updated: 9/8/2026

    Media Licensing & Copyright

    Morwell Media LLC retains the copyright and intellectual-property rights in the photographs, video, aerial media, edits, graphics, and other original media it creates.

    The Client’s payment purchases the agreed services and an authorized license to use the final Deliverables. It does not transfer Morwell Media’s copyright, RAW files, working files, or ownership of the underlying media.

    When the Client’s License Begins

    The Client’s usage license becomes active only after all required charges for the booking have been paid and cleared.

    Before full payment, previews or other visible media may not be copied, screen-captured, downloaded, published, distributed, or otherwise used.

    Standard Client License

    After full payment, the Contracting Client receives a nonexclusive license to use the final Deliverables for the identified Property and for reasonable promotion of the Client’s own work connected with that Property.

    Permitted uses may include:

    • MLS

    • Brokerage marketing

    • Zillow, Realtor.com, and similar listing platforms

    • The Client’s website

    • The Client’s social media

    • Email marketing

    • Printed property marketing

    • Flyers and marketing materials

    • Social-media reels and related marketing content

    • Approved vendors acting only on the Client’s behalf for that Property

    The Client may continue using the media for the same Property in a future or renewed marketing campaign when the Client remains the authorized user, provided the media is still accurate and appropriate for the Property.

    The Client is responsible for determining whether older media remains compliant with current MLS, brokerage, disclosure, advertising, and other applicable requirements.

    Brokerage & Agent Changes

    If a real estate agent who is the Contracting Client changes brokerages but continues representing the same Property, the license may continue with that agent for the same authorized Property use.

    A replacement agent, unrelated agent, new business, or other successor does not automatically receive the original Client’s license.

    A new user may contact Morwell Media to request written permission or a separate license.

    Property Owners

    When a real estate agent, brokerage, or other business is the Contracting Client, the Property owner does not automatically receive independent commercial rights to the media.

    Morwell Media may permit reasonable personal use by the homeowner, such as privately keeping or sharing photographs of the Property.

    Commercial use, future listing use by another agent, rental advertising, business promotion, or other independent marketing may require separate permission.

    Third-Party Commercial Use

    The following parties do not automatically receive commercial rights merely because they own, designed, built, staged, managed, serviced, or worked on the Property:

    • Builders

    • Developers

    • Architects

    • Interior designers

    • Stagers

    • Contractors

    • Landscapers

    • Pool companies

    • Property managers

    • Hotels

    • Apartment communities

    • Vendors

    • Publications

    • Other businesses

    These parties must obtain written permission or a separate commercial license from Morwell Media before using the media for their own advertising, portfolio, promotion, publication, or commercial purposes.

    Permitted File Adjustments

    Clients may make ordinary technical adjustments required for proper placement, such as:

    • Cropping

    • Resizing

    • Compression

    • File-format conversion required by a platform

    Clients may not materially alter Morwell Media’s work without written permission.

    Prohibited alterations include:

    • Applying filters that materially change the image

    • Significant color manipulation

    • Virtual staging

    • AI-generated additions or removals

    • Altering architectural or Property features

    • Creating misleading Property conditions

    • Removing Morwell Media branding or copyright information when present

    • Claiming authorship of Morwell Media’s work

    Artificial Intelligence & Dataset Use

    Morwell Media media may not be used without written authorization to:

    • Train an artificial-intelligence model

    • Fine-tune a generative model

    • Build or contribute to a machine-learning dataset

    • Generate derivative AI imagery

    • Provide training material to an AI or data company

    Ordinary platform processing necessary to upload, display, resize, or deliver authorized marketing media is not considered an independent AI-training license.

    Morwell Media Portfolio & Promotional Use

    Unless a Confidential Property / Portfolio Opt-Out Request is submitted and accepted before the appointment, Morwell Media may use selected finished media for its own:

    • Website portfolio

    • Social media

    • Advertising

    • Google Business Profile

    • Printed marketing

    • Presentations

    • Awards or competitions

    • Educational demonstrations

    • Publications

    • Business development

    Portfolio media may naturally display identifying details that were visible at the Property, including house numbers, street signs, neighboring properties, vehicles, reflections, landmarks, or other background information.

    The Client is responsible for notifying Morwell Media before publication if a Property requires confidentiality or contains identifying information that should not be publicly shown.

    Morwell Media does not guarantee digital removal of every incidental identifying detail.

    Confidential Properties

    Clients who do not want their Property used in Morwell Media’s portfolio or promotional materials should submit the Confidential Property / Portfolio Opt-Out Request before the appointment.

    When accepted, Morwell Media will reasonably restrict future promotional use of that project.

    Morwell Media cannot guarantee removal of media already lawfully published, printed, cached, indexed, shared by third parties, or distributed before an opt-out request was received.

    Unauthorized Use

    Unauthorized copying, resale, transfer, commercial use, AI use, alteration, or distribution of Morwell Media’s work may result in:

    • Suspension of the applicable license

    • Removal requests

    • Retroactive licensing charges

    • Copyright enforcement

    • Platform takedown notices

    • Other remedies available under the Client Service Agreement or applicable law

  • Last Updated: 9/8/2026

    Property Responsibility & Claims

    Morwell Media LLC will use reasonable professional care while working in and around the Property. The Client remains responsible for the Property’s condition, preparation, occupants, animals, access, valuables, and known hazards.

    Property Condition

    Before the appointment, the Client is responsible for ensuring that the Property is reasonably safe and ready for media production.

    Morwell Media is not responsible for preexisting conditions or defects, including:

    • Existing scratches, dents, stains, or damage

    • Loose or unstable furniture

    • Improperly mounted artwork, televisions, mirrors, or fixtures

    • Defective doors, gates, locks, or windows

    • Broken stairs, railings, flooring, or exterior surfaces

    • Electrical or mechanical problems

    • Slippery or wet surfaces

    • Pest or contamination issues

    • Construction conditions

    • Other defects or hazards not caused by Morwell Media

    The Client should disclose any known condition that could create a risk to people, equipment, or property before the appointment.

    V27-Morwell_Media_LLC_Real_Estate_Photography_Agreement_and_Services_Contract_v2.0.pdf

    Valuables & Fragile Property

    Clients should remove, secure, or personally handle fragile, valuable, irreplaceable, or sensitive belongings before Morwell Media arrives.

    Morwell Media is not required to move or handle:

    • Fine art

    • Antiques

    • Jewelry

    • Electronics

    • Firearms

    • Large furniture

    • Heavy appliances

    • Fragile décor

    • Collectibles

    • Personal documents

    • Other high-value or unstable items

    Morwell Media may decline any request to move an item when its value, weight, condition, stability, ownership, or safety is uncertain.

    Minor Property Adjustments

    Morwell Media may make small, reasonable adjustments when helpful for composition, such as straightening a lightweight chair, moving a small décor item, adjusting blinds, or closing a cabinet.

    These adjustments are a courtesy and do not transfer responsibility for Property preparation to Morwell Media.

    The Client should arrange all significant moving, staging, cleaning, repairs, or furniture placement before the appointment.

    V27-Morwell_Media_LLC_Real_Estate_Photography_Agreement_and_Services_Contract_v2.0.pdf

    Occupants, Contractors & Other People

    The Client is responsible for coordinating homeowners, tenants, guests, cleaners, contractors, property managers, employees, stagers, and other people at the Property.

    Morwell Media is not responsible for loss, damage, interruption, privacy concerns, or other issues caused by another person’s actions, undisclosed presence, failure to follow instructions, or interference with the appointment.

    Reporting Property Damage

    If the Client or Property owner believes Morwell Media caused damage during an appointment, the issue should be reported as soon as reasonably possible.

    The report should include, when available:

    • The Property address

    • The item or area allegedly damaged

    • A description of what occurred

    • Photographs or video of the condition

    • Information showing the item’s condition before the appointment

    • Proof of ownership when relevant

    • Repair or replacement estimates

    • Contact information for the Property owner or other responsible person

    Prompt reporting allows Morwell Media to investigate while relevant information and evidence are still available.

    Investigation of a Claim

    Morwell Media may reasonably:

    • Inspect the affected area or item

    • Request photographs, receipts, estimates, or other supporting information

    • Review appointment photographs, video, communications, and records

    • Speak with witnesses or people present

    • Obtain an independent repair or replacement estimate

    • Refer the matter to its insurance provider

    • Preserve relevant records or evidence

    The Client and Property owner should reasonably cooperate with the investigation.

    Submitting or investigating a claim does not constitute an admission of fault or liability by Morwell Media.

    Existing or Uncertain Damage

    Morwell Media is not responsible for damage that existed before the appointment or resulted from:

    • Normal wear and tear

    • Structural or installation defects

    • Deterioration

    • Defective hardware

    • Another person’s actions

    • Pets or occupants

    • Unsecured or unstable property

    • Conditions outside Morwell Media’s reasonable control

    When responsibility for damage is disputed, Morwell Media may request documentation reasonably necessary to determine the cause, prior condition, ownership, and appropriate repair or replacement value.

    Insurance & Resolution

    Morwell Media maintains business liability insurance and may refer an appropriate claim to its insurer for investigation and resolution.

    Depending on the circumstances, a valid claim may be addressed through reasonable repair, replacement, insurance resolution, reimbursement, or another appropriate remedy.

    Nothing in this policy requires Morwell Media to pay an unsupported, unverified, exaggerated, or unrelated claim.

    Service-Related Claims

    Photography and media services involve professional and creative judgment. Morwell Media does not guarantee that media services will result in a particular:

    • Sale

    • Lease

    • Listing price

    • Number of showings

    • Offer

    • Social-media performance

    • Advertising result

    • Marketing outcome

    Claims relating to delivery, editing, missing Deliverables, corrective work, or other service issues are handled under Morwell Media’s applicable Revisions & Re-Edits, Corrective Reshoots & Return Visits, and Client Service Agreement terms.

  • Last Updated: 9/8/2026

    Privacy Policy

    Morwell Media LLC respects the privacy of its Clients, Property owners, occupants, website visitors, and other individuals whose information may be processed while providing photography and media services.

    This Privacy Policy explains the types of information Morwell Media may collect, how that information is used, when it may be shared, and how it is protected.

    Information Morwell Media May Collect

    Depending on the services requested, Morwell Media may collect information such as:

    • Client name and contact information

    • Business, brokerage, or company information

    • Billing and payment-related information

    • Property address and Property details

    • Appointment date and scheduling information

    • Access instructions, gate codes, lockbox information, or temporary entry credentials

    • Occupancy and Property-access information

    • Pet, safety, or hazard information

    • Communications with the Client

    • Signed agreements and electronic-signature records

    • HD Photo Hub order, invoice, and payment information

    • Photographs, video, audio, aerial media, and related project files

    • Client-provided logos, branding, text, or marketing information

    • Website and device information generated through normal website or platform operation

    • Records reasonably required for accounting, insurance, licensing, claims, disputes, safety, fraud prevention, or legal compliance

    Morwell Media requests only information reasonably related to its business operations and services.

    Information Clients Should Not Submit

    Clients should avoid sending unnecessary sensitive information through ordinary email, text message, booking notes, or contract fields.

    Unless specifically required for an approved purpose, Clients should not provide:

    • Complete payment-card numbers

    • Social Security numbers

    • Government identification numbers

    • Medical records

    • Personal passwords

    • Financial documents

    • Permanent alarm codes

    • Other highly sensitive information unrelated to the appointment

    Clients are also responsible for removing or securing sensitive information and personal belongings that should not appear in photographs or video before Morwell Media arrives.

    How Information Is Used

    Morwell Media may use information to:

    • Respond to inquiries

    • Create and manage Client bookings

    • Schedule appointments

    • Prepare and administer Client agreements

    • Process booking retainers, invoices, payments, refunds, or credits

    • Coordinate Property access

    • Evaluate safety concerns

    • Perform photography and media services

    • Edit, quality-control, and deliver media

    • Prepare marketing-kit or social-media Deliverables when purchased

    • Communicate appointment reminders and service updates

    • Provide Client support

    • Administer copyright and licensing rights

    • Manage portfolio permissions and confidentiality requests

    • Maintain accounting, tax, insurance, and business records

    • Investigate claims or disputes

    • Prevent fraud, misuse, or unauthorized access

    • Protect Morwell Media’s legal rights

    • Comply with applicable law

    Service Providers & Business Platforms

    Morwell Media uses third-party providers to operate its business.

    These may include services such as:

    • HD Photo Hub for booking, scheduling, ordering, payments, invoices, previews, and media delivery

    • JotForm for Client agreements, electronic signatures, timestamps, and audit records

    • Squarespace for the Morwell Media website

    • Google/Gmail and Google Calendar for business communications and scheduling

    • Zoho for bookkeeping and accounting functions

    • Adobe and related editing software for photography, video, and media production

    • Approved editors, photographers, drone pilots, assistants, or other contractors when reasonably necessary to complete an assignment

    These providers may process information under their own privacy, security, and retention practices.

    Morwell Media does not control every aspect of a third-party provider’s systems and cannot guarantee that any internet-based platform will operate without interruption or security risk.

    Payments

    Payments are processed through HD Photo Hub and its applicable payment infrastructure.

    Morwell Media does not require Clients to send complete payment-card information through email, text message, JotForm, or ordinary communication channels.

    Clients should use the secure payment methods provided through the authorized booking and payment system.

    Photography, Video & Property Privacy

    Property media may naturally or incidentally show:

    • House numbers

    • Street signs

    • Neighboring homes

    • Vehicles

    • License plates

    • Artwork

    • Personal belongings

    • Reflections

    • Voices

    • Occupants

    • Property features

    • Neighborhood landmarks or surrounding areas

    The Client is responsible for preparing the Property, securing sensitive belongings, obtaining required permissions, and notifying Morwell Media of areas or information that should not be photographed or publicly shown.

    Morwell Media does not guarantee that every incidental identifying detail will be digitally removed.

    Clients requiring greater confidentiality should submit a Confidential Property / Portfolio Opt-Out Request before the appointment.

    Portfolio & Promotional Media

    Unless a confidentiality or portfolio opt-out request is submitted and accepted, Morwell Media may retain and use selected finished media for its own portfolio, website, social media, advertising, educational demonstrations, publications, competitions, and business promotion.

    Portfolio media is separate from Morwell Media’s project-storage obligations.

    The fact that one or more images remain publicly displayed does not mean the complete project, RAW files, video footage, or original Deliverables remain archived or available for re-delivery.

    Contractors & Editors

    Morwell Media may provide approved contractors or editors with only the information reasonably necessary to complete their assigned work.

    For example, an editor may receive project media and editing instructions but ordinarily does not need unrelated Client financial information, permanent access credentials, or other unnecessary personal information.

    Contractors may be required to follow confidentiality, security, intellectual-property, and data-handling requirements established by Morwell Media.

    Cookies, Website Data & Advertising

    Squarespace, HD Photo Hub, and other service providers may use cookies, authentication tools, logs, analytics, device information, or similar technologies necessary for website operation, security, account access, preferences, booking, and delivery.

    Morwell Media currently does not intentionally use Meta Pixel, Google Analytics, or similar cross-site behavioral advertising trackers on its website.

    If Morwell Media later introduces advertising or analytics technologies that materially change its privacy practices, this Privacy Policy may be updated accordingly.

    Transactional Email & Text Communications

    Morwell Media and its service providers may send communications concerning:

    • Booking confirmation

    • Agreement status

    • Appointment reminders

    • Property preparation

    • Access

    • Scheduling changes

    • Payment

    • Delivery

    • Support

    • Security or service updates

    These operational communications are separate from unrelated promotional advertising.

    Where automated text opt-out features are available, Clients may use those controls. Opting out of text messages does not cancel an appointment or prevent Morwell Media from sending necessary communications through another appropriate method.

    When Information May Be Shared

    Morwell Media may share information when reasonably necessary with:

    • HD Photo Hub

    • JotForm

    • Squarespace

    • Payment-processing providers

    • Google

    • Zoho

    • Adobe

    • Approved editors, photographers, assistants, or drone pilots

    • Insurers

    • Accountants or tax professionals

    • Attorneys or professional advisers

    • Collection or payment-dispute providers

    • Law enforcement or regulators when legally required

    • Other service providers necessary to perform the requested work

    Information may also be disclosed:

    • At the Client’s direction

    • To investigate fraud, threats, safety incidents, or unauthorized use

    • To protect Morwell Media’s rights

    • To comply with legal obligations

    • In connection with a sale, reorganization, or transfer of Morwell Media’s business

    Morwell Media does not sell Client personal information as part of its ordinary business model.

    Data Security

    Morwell Media uses reasonable administrative, technical, and physical safeguards appropriate for a small media business.

    These may include:

    • Password-protected accounts

    • Multifactor authentication when available

    • Limited contractor access

    • Secure payment systems

    • Device protections

    • Controlled local storage

    • Physical control of storage equipment

    • Limiting access credentials to individuals who need them

    No electronic system, cloud platform, storage device, or transmission method can be guaranteed completely secure or error-free.

    Clients are responsible for protecting their own accounts, passwords, devices, downloads, and forwarded delivery links.

    Access Credentials

    Temporary Property-access information should be used only as necessary to perform the appointment.

    Morwell Media may delete access codes, gate information, lockbox details, or other temporary credentials from ordinary working records when they are no longer needed.

    Morwell Media may retain related information longer when reasonably necessary for a confirmed return visit, safety incident, dispute, insurance matter, or legal requirement.

    File & Record Retention

    Project media is governed by Morwell Media’s separate File Retention & Client Backup policy.

    Morwell Media has no obligation to retain RAW files, edited photographs, video, or other project media beyond 90 calendar days from the original shoot date.

    After that period, project media may be permanently deleted and recovery is not guaranteed.

    Business records may be retained for longer periods when reasonably necessary, including:

    • Signed contracts

    • Electronic-signature records

    • Invoices

    • Payment records

    • Tax and accounting records

    • Copyright and licensing records

    • Insurance records

    • Incident reports

    • Claims and dispute records

    • Other legally or operationally necessary business documentation

    Third-party providers may retain information according to their own policies and legal requirements.

    Privacy Requests

    A person may contact Morwell Media at shayne@morwellmedia.com regarding personal information associated with that person.

    Requests may include reasonable requests to:

    • Correct inaccurate information

    • Ask what information Morwell Media maintains

    • Request deletion of information that Morwell Media is not required to retain

    • Raise a privacy or security concern

    Morwell Media may verify identity or authority before responding.

    A request may be limited or denied when information must reasonably be retained for payment, contracts, taxes, insurance, fraud prevention, copyright, safety, legal claims, or another lawful business purpose.

    Children & Minors

    Morwell Media does not intentionally direct its business services to children.

    A minor may not be intentionally featured in Morwell Media photography, video, or promotional media without written authorization signed and dated by the minor’s parent or legal guardian.

    Policy Updates

    Morwell Media may update this Privacy Policy as its services, technology, vendors, advertising practices, or legal obligations change.

    Updates generally apply to future activity unless applicable law or a signed Client Agreement requires otherwise.

If you have questions about any Morwell Media policy or need to request a Property-specific exception, confidentiality restriction, or accommodation, please contact shayne@morwellmedia.com before your scheduled appointment.

These Client Resources supplement Morwell Media’s signed Client Service Agreement and applicable HD Photo Hub order. If a signed Property-specific term directly conflicts with a general website description, the signed agreement and approved order will control.

Last Updated: September 2026