CLIENT RESOURCES
Everything you need to prepare for a smooth and successful Morwell Media appointment. Review the preparation guidelines, access requirements, scheduling policies, delivery information, and image-usage terms below.
Before Your Appointment
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Morwell Media LLC
Property Preparation Guide and Client Responsibilities
Last Updated: 7/25/2026This Property Preparation Guide establishes the minimum preparation requirements for photography, videography, twilight, social-media content, and related media services performed by Morwell Media LLC (“Morwell Media”).
The person or entity booking the appointment is referred to in this Guide as the “Client.” The home, apartment, model home, commercial space, short-term rental, or other location being photographed is referred to as the “Property.”
By booking an appointment and electronically acknowledging this Guide, the Client confirms that the Client has reviewed these requirements, accepts responsibility for the Property’s readiness, and will communicate all applicable requirements to the property owner, occupants, tenants, property manager, contractors, cleaners, and other affected parties.
This Guide is incorporated by reference into Morwell Media’s booking process and, when applicable, its Client Service Agreement, Cancellation and Rescheduling Policy, Property Access Requirements, and Pet and Property Safety Policy.
1. Client Responsibility for Property Readiness
The Client is ultimately responsible for ensuring that the Property is fully prepared, accessible, safe, clean, staged, and ready before the scheduled appointment begins.
This responsibility remains with the Client even when preparation is performed by another person, including:
A homeowner
Tenant or occupant
Property manager
Leasing representative
Cleaning company
Home stager
Contractor
Builder
Maintenance employee
Assistant
Real estate agent or brokerage representative
The Client must provide this Guide to all relevant property owners, occupants, tenants, contractors, and representatives sufficiently in advance of the appointment.
Failure by another person to prepare the Property does not relieve the Client of responsibility and does not automatically entitle the Client to additional photography time, a refund, a complimentary return visit, or a complimentary reshoot.
2. Required Completion Time
All cleaning, decluttering, staging, landscaping, maintenance, occupant preparation, pet arrangements, access arrangements, and safety corrections must be completed before the scheduled appointment time.
The appointment start time is the time reserved for Morwell Media to begin performing the contracted services. It is not additional preparation, cleaning, staging, or moving time.
Morwell Media recommends completing all preparation before the day of the appointment whenever reasonably possible.
3. General Property Standards
The Property should be presented in the condition in which the Client wishes it to appear in the final images or media.
Before Morwell Media arrives, the Client must ensure that:
All areas requested for photography are clean, organized, staged, and accessible
Floors, counters, mirrors, windows, fixtures, and visible surfaces are reasonably clean
Excess personal property and unnecessary décor have been removed
Furniture is arranged in its intended final position
Burned-out light bulbs have been replaced
Appropriate interior lights are operational
Doors, windows, blinds, curtains, and shutters function properly
Items the Client does not want photographed have been removed or concealed
Vehicles, trash containers, hoses, tools, toys, cleaning equipment, and yard debris have been removed from visible areas
Contractors, cleaners, movers, maintenance personnel, and other workers have completed their work
Pets and occupants have been addressed as required by Morwell Media’s separate policies
All known hazards have been corrected or disclosed
Access instructions, lockbox codes, gate codes, keys, parking information, and alarm instructions have been provided in advance
Morwell Media photographs the Property substantially as it is presented at the scheduled appointment.
4. Areas Included in the Appointment
Only the areas included in the purchased service or specifically requested by the Client will be photographed.
The following spaces will be photographed only when specifically requested in advance or clearly included in the selected package:
Closets
Garages
Pantries
Laundry rooms
Mechanical or utility rooms
Storage areas
Detached structures
Staff-only areas
Commercial back-of-house areas
Apartment-community amenities
Model-home sales offices
Construction areas
Any requested area must be unlocked, safe, accessible, and fully prepared before the appointment begins.
Morwell Media may omit any area that is:
Locked or inaccessible
Unprepared
Unsafe
Occupied
Obstructed
Under active construction or repair
Being cleaned or serviced
Containing an unsecured animal
Outside the scope of the booked service
The omission of an area for any of these reasons does not automatically entitle the Client to a refund, price reduction, complimentary extension, return visit, or reshoot.
5. Interior Preparation Checklist
General Living Areas
Before the appointment:
Remove visible clutter, excess décor, paperwork, mail, boxes, and personal belongings
Hide charging cables, extension cords, remotes, portable fans, and unnecessary electronics
Straighten furniture, rugs, artwork, curtains, pillows, and décor
Remove pet beds, crates, bowls, toys, litter boxes, and pet-related items
Turn off televisions, computer monitors, and other display screens
Turn off ceiling fans
Turn on appropriate interior lights
Open or consistently position blinds and curtains as appropriate
Remove cleaning products, vacuums, brooms, mops, and trash containers
Remove personal photographs or private items when the Client does not want them visible
Confirm that burned-out or mismatched bulbs have been replaced
Morwell Media does not guarantee that every lamp or fixture will be used. Final lighting decisions remain within the photographer’s professional discretion.
Kitchen
Before the appointment:
Clear counters of unnecessary appliances and personal items
Remove dishes, dish racks, sponges, soaps, towels, cleaning products, and food packaging
Empty and clean the sink
Remove magnets, photographs, calendars, papers, and personal materials from the refrigerator
Hide trash and recycling containers
Arrange dining chairs and counter stools
Remove pet bowls, feeding stations, and related items
Remove items from the top of cabinets or refrigerator when visually distracting
Clean appliance surfaces and visible countertops
A limited number of intentional decorative items may remain when neatly staged.
Bathrooms
Before the appointment:
Close toilet lids
Remove toiletries, medications, toothbrushes, razors, cosmetics, bath products, and personal hygiene items
Remove scales, plungers, toilet brushes, cleaning products, and trash containers
Remove or neatly stage bath mats
Hang clean, coordinated towels
Clean mirrors, glass, counters, sinks, tubs, and shower enclosures
Remove personal or medical equipment unless it is intended to remain visible
Bedrooms
Before the appointment:
Make all beds neatly
Straighten pillows, blankets, and bedding
Remove clothing, shoes, laundry, luggage, and personal belongings
Clear nightstands and dresser surfaces
Hide charging cables and electronic devices
Remove visible valuables, medications, documents, and personal information
Close or organize closet doors unless closet photography was specifically requested
Offices and Workspaces
Before the appointment:
Remove confidential documents and private client information
Turn off or lock computer screens
Conceal passwords, access codes, financial records, and proprietary materials
Organize cables, desks, shelves, and work surfaces
Remove personal information that should not appear in marketing images
Optional Utility Areas
Garages, closets, pantries, laundry rooms, storage areas, and utility rooms must be specifically requested and should be cleaned, organized, accessible, and staged to the extent reasonably possible.
Morwell Media is not required to reorganize storage, move vehicles, relocate boxes, or conceal household supplies.
6. Exterior Preparation Checklist
Before the appointment:
Remove all vehicles from the driveway and immediate front of the Property
Avoid parking directly in front of or immediately across from the Property when reasonably possible
Ask contractors, cleaners, landscapers, and occupants to relocate their vehicles
Keep garage doors closed unless garage photography was specifically requested
Move trash and recycling containers out of view
Remove hoses, tools, ladders, toys, bicycles, sports equipment, and maintenance items
Remove pet waste
Sweep or clear patios, walkways, balconies, entryways, and pool decks
Arrange outdoor furniture
Remove damaged or unnecessary furniture and cushions
Clean the pool and spa
Remove pool-cleaning equipment when safe to do so
Remove visible temporary construction materials
Complete landscaping and yard maintenance before the appointment
Turn sprinklers off sufficiently in advance to avoid wet pavement, water spray, puddles, or interference
Avoid scheduling landscaping, pool service, pest control, deliveries, or exterior maintenance during the appointment
Ensure gates and exterior areas are unlocked and accessible
Replace burned-out exterior bulbs before a twilight appointment
Morwell Media is not responsible for digitally removing vehicles, trash containers, construction materials, yard debris, pool equipment, utility equipment, neighboring vehicles, street activity, or other items visible at the time of capture.
7. Lighting, Electronics, and Property Features
Unless Morwell Media instructs otherwise, the Property should be prepared as follows:
All appropriate interior lights should be turned on
Ceiling fans should be turned off
Televisions and display screens should be turned off
Fireplaces should remain off
Water features should remain off
Pool and spa lights should be turned on only for scheduled twilight or nighttime photography
Exterior architectural and landscape lights should be turned on for twilight photography only
Smart-home features should be programmed or prepared in advance
Motorized blinds, retractable doors, lighting controls, and other specialty systems should be ready for use
Alarm systems should be disarmed or clear instructions should be provided
Any feature the Client wants prominently photographed should be operational and ready
Morwell Media is not responsible for troubleshooting, repairing, programming, or operating unfamiliar:
Appliances
Fireplaces
Pools or spas
Water features
Security systems
Smart-home systems
Motorized shades
Retractable walls
Lighting-control systems
Audio-visual systems
Mechanical equipment
The Client or an authorized representative should be available to operate unusual systems when necessary.
8. Holiday and Seasonal Decorations
Unless otherwise agreed, the Client should remove temporary holiday, seasonal, political, promotional, or event-specific decorations that may cause the media to appear dated.
Seasonal décor may remain when:
The Client expressly wants it included
The marketing campaign is intended for immediate seasonal use
The décor is professionally arranged and appropriate for the listing
Morwell Media is not responsible for removing decorations or digitally creating a nonseasonal version of the Property.
9. Occupants, Children, Contractors, and Other Persons
Whenever reasonably possible, homeowners, tenants, children, guests, cleaners, contractors, movers, maintenance workers, and other nonessential persons should leave the Property before the appointment.
An agent, property manager, builder representative, or other essential representative may remain when necessary, provided that person:
Does not interfere with the photographer
Remains outside the active photography area
Does not delay room-to-room progression
Does not direct constant changes during the appointment
Does not appear in photographs, reflections, or video footage
Complies with all safety instructions
Anyone who remains at the Property may be asked to relocate repeatedly as Morwell Media moves through the space.
Active cleaning, construction, maintenance, moving, deliveries, landscaping, showing activity, and contractor work should stop during the appointment.
If people or ongoing activity interfere with the session, Morwell Media may omit affected areas, reduce coverage, stop work, or reschedule the appointment.
10. Valuables, Confidential Information, and Visible Personal Property
Before the appointment, the Client must remove, secure, cover, or conceal all items that should not appear in the final media, including:
Cash
Jewelry
Firearms and weapons
Prescription medications
Identification documents
Financial records
Mail and legal documents
Alarm codes
Keys and access credentials
Family calendars
Children’s names, school information, or identifying materials
Computer screens
Client lists
Confidential business records
Security-system details
Personal photographs
License plates
Political, religious, medical, or highly personal materials
Any valuable, fragile, irreplaceable, or sensitive property
Morwell Media is not responsible for identifying, concealing, securing, protecting, blurring, digitally removing, or otherwise correcting items left visible at the Property.
The Client is solely responsible for reviewing the Property before the appointment and deciding what should or should not be visible.
The Client should also carefully review delivered media before publishing or distributing it.
11. Minor Adjustments by Morwell Media
Morwell Media is not a cleaning, moving, organizing, interior-design, or home-staging company.
At its sole discretion, Morwell Media may make minor visual adjustments, such as:
Straightening a lightweight chair
Aligning a pillow
Adjusting a curtain
Moving a small, lightweight, nonfragile décor item
Temporarily relocating a small object that clearly interferes with a composition
These adjustments are a courtesy and are not guaranteed.
Morwell Media will not be required to move, lift, carry, assemble, disassemble, clean, repair, or rearrange:
Furniture
Beds or mattresses
Televisions
Artwork
Mirrors
Electronics
Appliances
Large plants
Rugs
Boxes
Construction materials
Fragile décor
Antiques
Valuable property
Items containing liquids
Heavy, unstable, sharp, hazardous, or breakable objects
Any item that Morwell Media determines should not be handled
Morwell Media may decline to touch any item when its weight, value, condition, stability, cleanliness, or ownership is uncertain.
Any minor adjustment is performed solely to assist with image composition and does not transfer responsibility for property preparation to Morwell Media.
12. Fifteen-Minute Courtesy Period
When Morwell Media arrives and discovers that limited final preparation remains incomplete, Morwell Media may, at its sole discretion, allow up to 15 minutes for final corrections.
This courtesy period:
Is not guaranteed
Is permitted only when Morwell Media’s schedule allows
Does not require Morwell Media to wait the full 15 minutes
Does not extend the scheduled appointment end time
Does not guarantee complete coverage
Does not obligate Morwell Media to assist with preparation
Does not excuse a materially unprepared Property
The Client should use any allowed time only for limited final corrections—not full cleaning, staging, landscaping, moving, repair, or occupant relocation.
13. Properties That Are Not Ready
A Property may be considered unprepared when, in Morwell Media’s reasonable professional judgment, its condition prevents or materially interferes with efficient completion of the scheduled services.
Examples include:
Excessive clutter
Active cleaning or staging
Occupants refusing to relocate
Unsecured pets
Locked or inaccessible rooms
Vehicles blocking exterior views
Contractors actively working
Construction debris
Unsafe conditions
Furniture being moved
Landscaping or pool service in progress
Missing access information
Significant unfinished maintenance
Personal property covering important features
Delays exceeding the permitted courtesy period
When the Property is not ready, Morwell Media may choose one or more of the following remedies:
Photograph the Property in its existing condition
Photograph only the prepared and accessible areas
Omit affected rooms, features, or exterior views
Reduce the number of delivered images
Shorten the session so the appointment remains within its reserved time
Wait for a limited period when the schedule permits
Stop or cancel the appointment
Require the appointment to be rescheduled
Require an additional paid return visit
Treat additional photography as a reshoot or new appointment
Depending on the circumstances and Morwell Media’s then-current policies, the Client may be responsible for:
A waiting fee
A rescheduling fee
An additional travel or return-trip fee
A separate reshoot charge
Additional production or editing fees
Retention of the 25% deposit, as permitted by Morwell Media’s Cancellation and Rescheduling Policy
Payment of an additional fee does not guarantee immediate availability for a return visit.
14. Access, Authority, and Occupant Permission
The Client represents and warrants that the Client has authority to order the services and authorize Morwell Media to enter and photograph the Property.
The Client is responsible for:
Obtaining permission from the owner
Providing legally required notices to tenants and occupants
Coordinating with property managers, associations, builders, and commercial operators
Confirming authorization to photograph common areas and amenities
Advising occupants of the appointment
Confirming that all requested areas may legally be entered and photographed
Resolving access, privacy, or consent objections before Morwell Media arrives
Morwell Media is not responsible for determining whether the Client has provided sufficient legal notice or obtained every required permission.
For Arizona residential rental properties, landlords generally must provide tenants at least two days’ notice before entry, except in certain emergencies or circumstances where notice is impracticable. The Client—not Morwell Media—is responsible for determining and satisfying all applicable notice requirements.
If an owner, tenant, occupant, property manager, security employee, association representative, or other person with apparent authority denies access or asks Morwell Media to leave, Morwell Media may immediately stop work and leave the Property.
Morwell Media will not enter or remain unlawfully at a Property. Arizona law prohibits knowingly entering or remaining unlawfully in a residential structure and prohibits remaining on property after a lawful request to leave.
Any resulting delay, cancellation, or return visit may be treated under the applicable cancellation, access, and rescheduling policies.
15. Privacy of Occupants
No person should be changing clothes, bathing, sleeping in a private room, or engaging in another private activity while Morwell Media is photographing or recording the Property.
The Client must notify all occupants that photography or video recording will occur and must ensure that private areas are vacant before Morwell Media enters.
Morwell Media will not intentionally photograph a person in a circumstance where the person has a legally protected expectation of privacy. Arizona law restricts secret photography or recording in certain private settings and circumstances.
If an occupant appears unexpectedly, Morwell Media may stop photographing the affected area until the issue is resolved.
16. New Construction and Model Homes
For new construction, renovation projects, and model homes:
Construction work should stop during photography whenever reasonably possible
Tools, cords, ladders, protective coverings, debris, packaging, and materials should be removed
Wet paint, open trenches, exposed wiring, unfinished railings, unstable flooring, and other hazards must be disclosed
Finished spaces must be cleaned before the appointment
Builder signs, promotional materials, and sales collateral should be arranged or removed as requested
The Client must identify completed and approved areas
Required protective equipment must be supplied by the Client
Morwell Media may refuse to enter incomplete or hazardous areas
An unfinished area may be omitted without a complimentary return visit unless additional coverage was purchased or otherwise agreed in writing.
17. Commercial Properties and Apartment Communities
For commercial properties and apartment communities:
Employees, customers, residents, vendors, and guests should be notified when appropriate
Confidential information and proprietary materials must be removed
Common-area permissions must be secured
Amenities should be clean, open, operational, and accessible
Reserved spaces should be free from unauthorized occupants
Signage, menus, promotional displays, and branded materials should be presented as intended
Deliveries, maintenance, and cleaning should not occur during the session
The Client must coordinate with building management and security
Any required escort, identification, parking authorization, or access credential must be arranged in advance
Morwell Media is not responsible for obtaining property-management, resident, customer, employee, association, or corporate approvals.
18. Tenant-Occupied and Short-Term Rental Properties
For tenant-occupied properties and short-term rentals:
The Client must provide all legally required notices
The tenant or occupant must receive the preparation requirements
Personal property should be removed or organized
Tenant privacy concerns must be addressed before the appointment
The Property must be vacant or controlled sufficiently for photography
Guests must check out or relocate before photography when required
Housekeeping and turnover services must be completed before arrival
The Client must confirm that Morwell Media is authorized to enter
A tenant’s refusal, lack of preparation, presence, privacy objection, or denial of access may result in omission, cancellation, or rescheduling under Morwell Media’s applicable policies.
19. Luxury Estates and High-Value Property
For luxury estates or properties containing high-value, fragile, collectible, antique, or custom items:
The Client must identify restricted areas
The Client must secure or remove valuables
A knowledgeable representative should remain available when needed
Specialty doors, lighting, shades, gates, garages, elevators, pools, and mechanical features should be prepared in advance
The Client must provide instructions for unusual systems
Morwell Media may decline to move or operate high-value property
Morwell Media may require an owner or representative to handle specialty items directly
The absence of a knowledgeable representative does not obligate Morwell Media to operate unfamiliar systems or touch valuable items.
20. Property and Personal Safety
The Client must disclose known or reasonably foreseeable hazards before the appointment, including:
Structural damage
Unstable flooring
Exposed wiring
Active construction
Wet or slippery surfaces
Broken glass
Mold
Pest or insect activity
Hazardous chemicals
Unsecured weapons
Aggressive animals
Unsafe pools or water features
Roof, balcony, stair, railing, or deck hazards
Criminal activity or threatening persons
Any condition requiring protective equipment
Morwell Media may refuse to enter, remain in, or photograph any area that it considers unsafe, unsanitary, threatening, unlawful, or outside the reasonable scope of the appointment.
Morwell Media’s decision to stop work for safety reasons does not constitute a breach of the service agreement.
Unsafe, obstructed, occupied, or actively worked areas may be omitted without a refund or complimentary return visit, subject to applicable law and the terms of the Client’s agreement.
21. Editing and Digital Removal
Standard real estate photography editing does not include extensive removal, repair, reconstruction, staging, decluttering, or alteration of the Property.
Morwell Media is not responsible for digitally removing:
Vehicles
Trash
Personal belongings
Cords
Furniture
Construction materials
Reflections
Damage
Stains
Landscaping problems
Pool equipment
Neighboring property
Signs
People
Pets
Seasonal décor
Private information
Objects the Client failed to remove
Requests for advanced object removal, virtual staging, sky replacement, lawn replacement, repair simulation, or other substantial alterations may:
Be declined
Require a separate quote
Be outsourced
Require additional time
Be subject to disclosure or marketing rules
Require written authorization
The Client remains responsible for ensuring that all marketing complies with applicable advertising, listing, disclosure, MLS, brokerage, and professional standards.
22. Final Property Review
Before the scheduled appointment, the Client or authorized representative should complete a final walkthrough of every requested area.
The final walkthrough should confirm that:
The Property is clean and staged
All requested rooms are unlocked
Vehicles have been moved
Personal information has been removed
Lights and property features are ready
Occupants and workers have left or relocated
Pets are secured
Known hazards have been disclosed
Access instructions are correct
Special requests have been communicated in writing
Morwell Media is not required to perform a comprehensive preparation inspection before beginning work.
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Morwell Media LLC
Property Access Requirements
Last Updated: 7/25/26These Property Access Requirements apply to all photography, videography, twilight, social-media content, drone, and related media services performed by Morwell Media LLC (“Morwell Media”).
The individual or entity booking the appointment is referred to as the “Client.” The residence, commercial space, apartment community, model home, short-term rental, or other location being photographed is referred to as the “Property.”
By booking an appointment, the Client accepts responsibility for ensuring that Morwell Media has timely, lawful, safe, and uninterrupted access to every area included in the scheduled services.
1. Client Responsibility for Access
The Client is solely responsible for arranging and confirming access before the scheduled appointment.
This responsibility applies even when access is expected to be provided by another person or entity, including:
A homeowner
Tenant or occupant
Property manager
Leasing office
Builder representative
Brokerage representative
Security desk or concierge
Homeowners’ association
Commercial-property manager
Contractor
Assistant
Any other authorized person
The Client must verify that all required permissions, notices, credentials, keys, codes, authorizations, and access arrangements are complete before Morwell Media arrives.
A third party’s failure to provide access does not relieve the Client of responsibility and does not automatically entitle the Client to a refund, complimentary extension, return visit, or reshoot.
2. Authority to Authorize Entry
The Client represents and warrants that the Client:
Has authority to order the requested services
Has authority to permit Morwell Media to enter and photograph the Property
Has obtained all required owner, tenant, occupant, property-management, association, building, and commercial approvals
Has provided all legally required notices
Has confirmed that every requested area may lawfully be entered and photographed
Has informed all affected occupants and representatives of the appointment
Morwell Media is not responsible for investigating ownership, possession, tenancy, agency authority, notice compliance, or the Client’s legal right to authorize entry.
For tenant-occupied Arizona residences, the Client or landlord remains responsible for complying with applicable entry-notice requirements. Arizona law generally requires landlords to provide tenants at least two days’ notice before entry, except in emergencies or when providing notice is impracticable.
3. Access Must Be Available at the Appointment Time
The Property must be accessible at the exact scheduled appointment time.
The Client must provide all applicable:
Property address and unit number
Lockbox location and code
Electronic door code
Gate code
Key
Building-entry instructions
Parking instructions or permits
Elevator instructions
Security-desk authorization
Concierge instructions
Leasing-office arrangements
HOA or community access
Alarm instructions
Amenity access
Construction-site authorization
Commercial security clearance
Other required entry credentials
The scheduled start time is reserved for media production. It is not additional time for the Client to locate keys, contact occupants, obtain authorization, arrange access, or travel to the Property.
4. Accepted Access Methods
Morwell Media may access a Property through one or more of the following methods:
Electronic lockbox
Combination lockbox
Temporary door code
Physical key
Client or agent-provided entry
Homeowner or occupant-provided entry
Property-management or leasing-office access
Builder or model-home representative
Concierge or security-desk access
Prearranged key pickup
Another lawful method approved by Morwell Media in writing
The selected access method must be reliable, lawful, safe, and available when the appointment begins.
5. Unattended Property Access
Morwell Media may enter and photograph a vacant or unoccupied Property without the Client, agent, or homeowner present when:
The Client has authorized unattended access
A functioning lockbox, key, or entry code has been provided
All required permissions and notices have been obtained
The Property appears safe to enter
No person with actual or apparent authority objects to entry
The requested areas are accessible
Providing a lockbox code, temporary access code, key, or comparable credential constitutes the Client’s authorization for Morwell Media to use that credential for the scheduled services, subject to the Client’s agreement and applicable law.
Morwell Media is not required to accept unattended access when circumstances appear unsafe, unauthorized, disputed, or inconsistent with the booking information.
6. Lockboxes and Agent-Restricted Systems
The Client must identify the type of lockbox before the appointment.
Morwell Media does not guarantee access to agent-restricted systems, including Supra or similar electronic lockboxes, unless Morwell Media has confirmed in advance that it possesses the required credentials, authorization, account access, and functioning equipment.
The Client should not select an agent-restricted lockbox as the only access method unless Morwell Media has specifically confirmed access.
When Morwell Media cannot operate the selected lockbox, the Client must arrange another lawful access method before the scheduled appointment.
A lockbox that is empty, jammed, damaged, incorrectly coded, inaccessible, or incompatible with Morwell Media’s credentials will be treated as an access failure.
7. Access Codes and Security Credentials
Whenever possible, the Client should provide:
A temporary door code
A single-use code
A time-limited access credential
A temporary gate authorization
Another credential created specifically for the appointment
Clients should avoid providing permanent personal security codes when a temporary code can reasonably be used.
The Client must verify that all codes are accurate and active before the appointment. Morwell Media is not responsible for delays caused by incorrect, expired, inactive, incomplete, or mistyped codes.
Morwell Media will use access credentials only as reasonably necessary to perform the scheduled services and will not intentionally disclose them to unrelated third parties.
However, the Client remains responsible for selecting an appropriately secure method of access and changing or deactivating temporary credentials after the appointment when desired.
8. Alarm Systems
The Client must either:
Disarm the Property’s alarm system before Morwell Media arrives, or
Provide complete and accurate written operating instructions
Alarm instructions should identify:
How to disarm the system
Whether doors or windows may trigger the alarm
How to rearm the system
Who should be contacted if the alarm activates
Any monitoring-company procedures
Any areas that should not be entered
Morwell Media is not responsible for false-alarm charges, security dispatches, police responses, monitoring fees, or related consequences resulting from:
Incorrect or incomplete instructions
Defective alarm equipment
Undisclosed sensors
Codes that do not work
Failure to notify a monitoring company
The ordinary opening of authorized doors or windows during the appointment
Morwell Media may stop work and leave if an alarm cannot be safely or promptly resolved.
9. Key Pickup and Return
Morwell Media may agree to collect a key from an agent, brokerage office, property manager, leasing office, builder representative, or other authorized party.
Any key-pickup arrangement must be approved in advance and include:
The exact pickup location
The name of the person releasing the key
Available pickup hours
Required identification
Instructions for returning the key
Contact information for access problems
Confirmation that the key will be available on time
If the pickup or return location is separate from the Property, additional travel time, mileage, or a key-handling fee may apply at Morwell Media’s then-current rate when disclosed before the appointment.
Morwell Media is not responsible for delays when:
The key is not available
The office is closed
The person holding the key is absent
The wrong key is provided
The key does not operate the lock
Identification or authorization requirements were not disclosed
Return instructions change after the appointment
Morwell Media will exercise reasonable care while temporarily possessing a provided key but does not assume responsibility for preexisting key, lock, or hardware defects.
10. Gated, Managed, and Multiunit Properties
For gated communities, apartment buildings, condominiums, commercial buildings, managed properties, and secured communities, the Client must complete all preauthorization requirements before the appointment.
This may include:
Adding Morwell Media or the photographer’s name to the approved visitor list
Informing the guard gate
Notifying the concierge or security desk
Arranging leasing-office access
Reserving elevators
Reserving loading or service areas
Obtaining amenity approval
Arranging parking validation
Obtaining a visitor pass
Providing building entry instructions
Coordinating with an HOA or property manager
Providing access to rooftops, garages, pools, clubhouses, or other controlled areas
Morwell Media is not responsible for obtaining approval from a building, association, manager, resident, security employee, or commercial operator.
If the Client fails to arrange access to common areas or amenities, those areas may be omitted.
11. Parking and Equipment Access
The Client must disclose any parking limitation that could affect the appointment, including:
Gated parking
Paid parking
Permit-only parking
Height restrictions
Loading restrictions
Distant parking
Time-limited parking
Valet-only access
Construction closures
Prohibited commercial vehicles
Restricted equipment entry
Reasonable parking and equipment access should be available near the Property whenever possible.
Parking fees, access fees, permits, tolls, valet charges, or other required property-access costs may be charged to the Client or added to the final invoice when not included in the selected service.
12. Occupied and Tenant-Occupied Properties
For owner-occupied, tenant-occupied, short-term rental, apartment, and commercial properties, the Client must ensure that all occupants:
Have been properly notified
Understand that photography or recording will occur
Have authorized entry when required
Have secured private belongings
Have vacated or relocated from active work areas
Will not prevent entry or interfere with the session
Morwell Media will not mediate disputes between the Client and an owner, tenant, occupant, property manager, guest, employee, or other person.
If an occupant objects to entry, refuses to relocate, disputes authorization, or instructs Morwell Media to leave, Morwell Media may immediately stop work and depart.
13. Denied, Disputed, or Revoked Access
Morwell Media will not enter or remain at a Property when a person with actual or apparent authority:
Denies entry
Disputes the Client’s authority
States that required notice was not received
Refuses to permit photography
Revokes permission
Instructs Morwell Media to leave
Contacts security or law enforcement
Otherwise makes continued presence appear unauthorized
Morwell Media will leave rather than attempt to resolve an ownership, tenancy, possession, or access dispute on site.
Arizona law prohibits knowingly entering or remaining unlawfully in a residential structure or fenced residential yard.
Any resulting cancellation, delay, or return visit will be handled under the applicable Cancellation and Rescheduling Policy.
14. Fifteen-Minute Courtesy Period
When access is not immediately available, Morwell Media may, at its sole discretion, allow up to 15 minutes for the Client to resolve a limited access issue.
This courtesy period:
Is not guaranteed
Applies only when Morwell Media’s schedule permits
Does not require Morwell Media to wait the full 15 minutes
Does not extend the scheduled appointment end time
Does not guarantee complete coverage
Does not waive applicable fees
Does not require Morwell Media to assist with gaining access
Does not apply when entry appears unsafe, unlawful, or actively disputed
A delay may reduce the amount of time available for photography and may result in fewer rooms, features, photographs, or services being completed.
15. Contact Attempts During an Access Problem
If Morwell Media encounters an access problem, Morwell Media will generally attempt:
One telephone call to the designated on-site or access contact
One text message to the designated contact
Morwell Media is not required to repeatedly call multiple agents, owners, tenants, property managers, assistants, or other parties.
The Client must provide a contact who:
Is available at the appointment time
Has authority to resolve access issues
Can answer promptly
Knows the Property and its access arrangements
If the access contact does not respond and access cannot be obtained, Morwell Media may leave once the discretionary courtesy period has ended or sooner when circumstances require.
16. Partial or Incomplete Access
If some—but not all—requested areas are accessible, Morwell Media may:
Photograph only the accessible areas
Omit locked rooms
Omit inaccessible amenities
Omit garages, storage areas, or detached structures
Omit areas requiring credentials that were not provided
Complete the appointment within the remaining scheduled time
Require a separately paid return visit for omitted areas
Closed, locked, occupied, restricted, or unsafe areas may be omitted without a refund or complimentary return visit.
The Client is responsible for identifying every requested area and confirming that it is unlocked and accessible before the appointment begins.
17. Prohibited Entry Methods
Morwell Media will not:
Force a lock
Break or bypass a security device
Enter through a window
Climb a fence or gate
Enter through a neighboring property
Use an undisclosed spare key
Manipulate damaged hardware
Enter a prohibited or restricted area
Tailgate another vehicle or person through a secured entrance
Misrepresent identity or authority
Ignore a posted warning or access restriction
Use a method that appears unsafe, unlawful, or unauthorized
Morwell Media will not be required to use ladders, roofs, balconies, walls, windows, fences, or other unusual entry routes to gain access.
18. Unsafe Access Conditions
Morwell Media may refuse or discontinue entry when access involves:
Aggressive or unsecured animals
Threatening conduct
Criminal activity
Biohazards
Hazardous substances
Broken stairs or railings
Unstable floors
Exposed wiring
Active construction
Flooding or standing water
Fire or smoke
Unsecured weapons
Extreme weather
Unsafe parking or equipment transport
Any circumstance requiring specialized protective equipment not provided by the Client
Morwell Media’s decision to refuse unsafe entry does not constitute a failure to perform.
19. Access Failures and Additional Charges
An access failure may include:
Missing or incorrect lockbox codes
Incorrect addresses or unit numbers
Missing keys
Empty lockboxes
Inoperable locks
Expired door codes
Unapproved gate entry
Closed leasing offices
Missing security authorization
Occupant refusal
Insufficient tenant notice
Locked rooms
Missing amenity credentials
Inaccessible parking
Unresolved alarm problems
Failure of the designated contact to respond
Any other circumstance preventing timely, lawful access
When an access failure occurs, Morwell Media may:
Shorten the appointment
Photograph only accessible areas
Omit unavailable areas or services
Stop work
Cancel or reschedule the appointment
Require a paid return visit
Treat additional photography as a reshoot or new appointment
The Client may be responsible for:
A waiting fee
A rescheduling fee
An additional travel or return-trip fee
A key pickup or handling fee
A separate reshoot charge
Additional production costs
Retention of the 25% booking retainer, as permitted by the Cancellation and Rescheduling Policy
Payment of an additional fee does not guarantee immediate availability for a return appointment.
20. Property-Specific Requirements
These requirements apply to:
Owner-occupied homes
Vacant homes
Tenant-occupied homes
Short-term rentals
Condominiums
Apartment communities
New-construction homes
Model homes
Commercial properties
Luxury estates
Some locations may require additional arrangements, including:
Builder approval
Resident notices
Commercial insurance certificates
Security escorts
Protective equipment
Vendor registration
Amenity reservations
Elevator reservations
Loading-dock access
Business-hours coordination
Owner or management supervision
The Client must disclose these requirements before booking whenever possible and no later than the appointment-confirmation deadline.
21. Changes to Access Information
The Client must promptly notify Morwell Media if any access detail changes before the appointment, including:
Lockbox code
Door code
Gate code
Key location
On-site contact
Occupancy status
Tenant availability
Parking
Security authorization
Alarm procedure
Property manager
Access restrictions
Building hours
Providing updated information does not guarantee that Morwell Media can accommodate a material last-minute change.
Website Summary Description
Use this short description beneath the Access Requirements title on your Client Resources page:
Review the authorization, lockbox, key, gate, parking, security, tenant-notice, and entry requirements that must be completed before your appointment. Clients are responsible for providing timely, lawful, safe, and uninterrupted access to every requested area.
Required Acuity Access Acknowledgment
Use this as a required, unchecked checkbox:
I confirm that I have authority to authorize Morwell Media’s entry and services, that all required owner, tenant, occupant, property-management, association, and building permissions or notices have been obtained, and that complete access instructions will be provided before the appointment. I understand that inaccessible areas may be omitted and that access failures may result in shortened service, rescheduling, additional fees, or retention of the 25% booking retainer under Morwell Media’s applicable policies.
If that is too long for Acuity, use:
I confirm that I am authorized to provide property access, that all required permissions and notices have been obtained, and that I accept Morwell Media’s Access Requirements and applicable access-failure fees.
Add these operational fields to the Property Information Form:
How will Morwell Media access the property?
Complete access and parking instructions
Lockbox, gate, or door code
Name and mobile number of the access contact
Will anyone meet Morwell Media at the property?
Are any rooms, amenities, or structures restricted or locked?
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Pet & Property Safety
Last Updated: 7/25/2026
To help ensure a safe, respectful, and efficient appointment, all pets must be secured before the scheduled arrival time. Even friendly pets may interfere with photography equipment, enter photographs, or prevent safe access to certain areas of the property.
Pets should be placed in a crate, secured outdoor area, with owners, or in a separate room that is not scheduled to be photographed. Morwell Media reserves the right to pause, discontinue, or reschedule a session if an animal appears aggressive, cannot be safely contained, or creates a risk to the photographer, team members, property, or equipment.
For the best photographic results, homeowners, tenants, children, guests, and pets should remain outside the areas actively being photographed whenever possible.
Morwell Media will treat every property with care and respect. Small styling adjustments, such as straightening chairs, fluffing pillows, centering décor, or moving minor items, may be made when they would noticeably improve an image. These adjustments will be completed carefully, and items will be returned to their original location whenever practical. Large furniture, heavy objects, or fragile belongings will not be moved.
Interior lights, blinds, curtains, and window coverings may be adjusted as needed to produce the best possible images and will be returned to their original position before departure whenever practical.
The photographer will normally keep shoes on while inside the property for personal safety and equipment handling. Shoe covers may be worn when requested in advance by the client or homeowner.
Before the appointment, please secure valuables, jewelry, cash, firearms, medications, and other sensitive belongings in a safe location away from the photographer and any Morwell Media team members.
While every reasonable effort will be made to protect the property, Morwell Media is not responsible for pre-existing damage, unsecured belongings, or conditions unrelated to the photography services provided.
Morwell Media also reserves the right to discontinue or reschedule an appointment if unsafe conditions are present, including aggressive or unsecured animals, exposed electrical hazards, active construction, standing water, unsecured pools, unstable flooring, hazardous materials, or any other condition that may place people, property, or equipment at risk.
Booking and Scheduling
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Morwell Media LLC
Cancellation & Rescheduling Policy
Last Updated: 7/25/2026
This Cancellation & Rescheduling Policy applies to all photography, videography, twilight, social-media content, drone, and related media services scheduled with Morwell Media LLC (“Morwell Media”).
The individual or entity that schedules the appointment is referred to as the “Client.” The scheduled photography or media session is referred to as the “Appointment.”
By booking services with Morwell Media, the Client agrees to the terms of this Policy as incorporated into Morwell Media’s Client Terms and booking process.
1. Booking Retainer
A booking retainer equal to 25% of the total Appointment price is required to reserve an Appointment.
The booking retainer:
Reserves Morwell Media’s time for the selected date and time
Is applied toward the total amount owed for the Appointment
Compensates Morwell Media for scheduling, administrative preparation, and the loss of other booking opportunities
Is nonrefundable except where required by law or expressly provided otherwise in this Policy
Is not intended as a penalty
An Appointment is not considered reserved until the required booking retainer has been successfully paid.
The remaining balance must be paid according to Morwell Media’s applicable payment and delivery terms.
2. Client Cancellations With at Least 24 Hours’ Notice
A Client who provides written cancellation or rescheduling notice at least 24 hours before the scheduled Appointment start time may transfer the booking retainer one time to an eligible replacement Appointment, subject to Morwell Media’s availability and the requirements below.
The booking retainer will not be refunded solely because the Client elects to cancel, but Morwell Media may permit the retainer to be transferred once.
The replacement Appointment must:
Be scheduled by the same booking Client
Occur within 30 calendar days of the original Appointment date
Be scheduled for an available date and time
Be for the same Property or another Property belonging to the same booking Client, subject to Morwell Media’s approval
Satisfy any updated pricing, travel, access, or service requirements
Morwell Media does not guarantee that the Client’s preferred replacement date or time will be available.
3. One Complimentary Reschedule
Each Appointment is eligible for no more than one complimentary reschedule when proper written notice is received at least 24 hours before the original Appointment start time.
A complimentary reschedule means that the existing booking retainer may be transferred to the approved replacement Appointment without requiring a second booking retainer.
The complimentary reschedule does not waive:
Any increase in the selected service price
Additional travel or parking charges
Additional services or upgrades
Property-specific costs
Previously incurred third-party expenses
Any balance otherwise due
4. Rescheduled Appointment Deadline
The replacement Appointment must take place within 30 calendar days of the original Appointment date unless Morwell Media agrees otherwise in writing.
If the Client:
Does not select an available replacement date
Does not complete the replacement Appointment within 30 calendar days
Stops responding to scheduling communications
Requests a date beyond the permitted period without written approval
the original booking retainer will expire and will not be refunded.
A new booking retainer will be required to schedule services after the expiration period.
5. Second or Additional Rescheduling Requests
A second request to reschedule the same Appointment will be treated as a cancellation unless Morwell Media grants a written exception.
When a second rescheduling request is treated as a cancellation:
The original booking retainer is forfeited
A new 25% booking retainer is required
The replacement date is subject to current availability
Current service prices and policies will apply
Any previously incurred expenses remain payable
Exceptions may be provided at Morwell Media’s sole reasonable discretion but are not guaranteed.
6. Cancellations With Less Than 24 Hours’ Notice
A cancellation or rescheduling request received less than 24 hours before the scheduled Appointment start time is considered a late cancellation.
For a late cancellation:
The booking retainer is forfeited
The retainer may not be transferred to another Appointment
A new booking retainer is required to schedule another date
Any applicable travel, parking, waiting, access, or third-party costs may remain payable
The 24-hour notice period is measured from the exact scheduled start time in Arizona local time.
For example, an Appointment scheduled for Tuesday at 2:00 p.m. must be canceled or rescheduled by Monday at 2:00 p.m. to qualify for the standard rescheduling option.
7. Same-Day Cancellations and No-Shows
The following will be treated as same-day cancellations or no-shows:
The Client cancels on the date of the Appointment
The Client or required access contact does not arrive
The Client cannot be reached when access is required
The Client directs Morwell Media not to proceed after arrival
The Property address is materially incorrect
Morwell Media arrives but cannot identify or locate the Property
The Client fails to provide required access information
The Client does not respond during an unresolved access problem
The Appointment cannot proceed because of a Client-controlled condition
In these circumstances:
The 25% booking retainer will be retained
A new booking retainer will be required to rebook
Applicable travel, parking, waiting, key-handling, return-trip, or other charges may apply
Morwell Media is not required to remain available for the remainder of the original Appointment time
8. Property Access Failures
An access failure may be treated as a Client-caused late cancellation when Morwell Media cannot reasonably perform the scheduled services.
Access failures include:
Missing, incorrect, expired, or inactive access codes
Missing or incorrect keys
Empty or inoperable lockboxes
Locked gates, doors, rooms, garages, amenities, or structures
Missing gate, security, concierge, leasing-office, or HOA authorization
Failure to provide legally required tenant or occupant notice
An owner, tenant, occupant, property manager, or security representative denying entry
A required access contact failing to appear or respond
An alarm system preventing safe entry
Incorrect address or unit information
Any disputed, unsafe, or apparently unauthorized entry condition
Morwell Media may, at its discretion:
Photograph only the accessible areas
Omit locked or unavailable areas
Shorten the Appointment
Stop work
Leave the Property
Require a rescheduled Appointment
Require a separately paid return trip
Treat additional work as a reshoot or new Appointment
The Client may be responsible for the forfeited booking retainer and any applicable waiting, travel, parking, access, return-trip, or reshoot fees.
9. Property Not Ready
A materially unprepared Property may be treated as a Client-caused access or scheduling failure when the condition prevents Morwell Media from reasonably completing the booked services.
Examples include:
Active cleaning or staging
Excessive clutter
Furniture being moved
Occupants refusing to relocate
Unsecured animals
Contractors or maintenance workers actively working
Construction debris
Vehicles blocking required views
Unsafe or undisclosed hazards
Requested spaces being inaccessible
Material preparation delays
Other conditions that substantially interfere with the Appointment
Morwell Media may:
Photograph the Property as presented
Photograph only prepared areas
Omit affected rooms or features
Reduce the amount of completed coverage
Shorten or discontinue the Appointment
Require rescheduling
Charge applicable waiting, travel, return-trip, or reshoot fees
A Client’s failure to prepare the Property does not automatically qualify the Client for a refund, price reduction, extended Appointment, complimentary return visit, or additional editing.
10. Fifteen-Minute Courtesy Period
When a limited preparation or access issue exists, Morwell Media may, at its sole discretion, allow up to 15 minutes for the Client to resolve the issue.
This courtesy period:
Is not guaranteed
Is available only when Morwell Media’s schedule permits
Does not require Morwell Media to wait the full 15 minutes
Does not extend the original Appointment end time
Does not guarantee completion of all booked services
Does not waive any applicable fees
Does not apply when access appears unlawful, unsafe, actively disputed, or impossible to resolve promptly
If the Appointment begins late, the available production time may be reduced.
11. Client or Access-Contact Lateness
When the Client, agent, homeowner, tenant, property manager, or other access contact arrives late, the original Appointment end time remains unchanged unless Morwell Media expressly agrees otherwise.
Lateness may result in:
Shortened photography time
Fewer completed photographs
Omitted rooms or services
Incomplete optional coverage
Additional waiting fees
The need for a separately paid return visit
Reduced coverage caused by Client or access-contact lateness does not qualify for a refund or complimentary reshoot.
12. Changes, Reductions, and Package Downgrades
Requests to remove services, reduce coverage, or downgrade a selected collection must be submitted in writing.
Changes requested at least 24 hours before the Appointment may be approved at Morwell Media’s discretion.
Approval depends on:
The services already reserved
Work already completed
Third-party commitments
Scheduling impact
Current pricing
The nature of the requested change
A request made within 24 hours of the Appointment does not automatically reduce the amount owed.
The Client remains responsible for services that have already been:
Performed
Attempted
Prepared for
Reserved through an outside provider
Incurred as a nonrecoverable expense
Adding services remains subject to available time, equipment, legal authorization, weather, and Morwell Media’s approval.
13. Weather-Related Postponements
Morwell Media retains professional discretion to determine whether weather or environmental conditions make photography, twilight, video, or drone services unsafe, unlawful, impractical, or unlikely to produce acceptable results.
Weather-related considerations may include:
Rain
Lightning
High winds
Dust storms
Extreme heat
Poor visibility
Unsafe travel conditions
Airspace restrictions
Conditions affecting equipment safety
Conditions affecting the Property’s appearance
Other environmental hazards
When Morwell Media postpones an Appointment because of weather:
Eligible payments will transfer to an approved replacement date
No additional booking retainer will be required solely because of the postponement
The replacement date will be subject to availability
Morwell Media will make reasonable efforts to reschedule promptly
When Morwell Media is prepared and reasonably able to perform but the Client chooses to cancel because of weather concerns, the ordinary cancellation and rescheduling rules apply.
Additional requirements for twilight and drone services are addressed in Morwell Media’s separate Weather & Twilight Policy.
14. Drone Services
Drone photography and video remain subject to:
FAA regulations
Airspace restrictions
Required authorizations
Temporary flight restrictions
Weather and visibility
Property conditions
Surrounding people and structures
Equipment safety
The remote pilot’s professional judgment
If safe and lawful drone operations are not possible, Morwell Media may:
Delay the drone portion
Reschedule the drone portion
Substitute another service with the Client’s agreement
Issue an applicable service credit
Refund the amount attributable to drone services that cannot be provided
The appropriate remedy will be determined under the booked service terms, circumstances, and applicable Weather & Twilight Policy.
15. Illness, Emergencies, and Exceptional Circumstances
Morwell Media may consider exceptions for genuine illness, emergency, bereavement, accident, or another significant circumstance outside the Client’s reasonable control.
Morwell Media may, at its sole reasonable discretion:
Transfer the booking retainer
Extend the rescheduling period
Provide an account credit
Approve an additional reschedule
Provide a partial refund
Waive an otherwise applicable fee
Offer another reasonable accommodation
An exception is not guaranteed.
A past exception does not modify this Policy or require Morwell Media to provide the same accommodation in a future situation.
Morwell Media may request reasonable supporting information when necessary to evaluate a requested exception.
16. Cancellation or Rescheduling by Morwell Media
Morwell Media may cancel or reschedule an Appointment because of:
Illness or emergency
Equipment failure
Unsafe conditions
Severe weather
Vehicle breakdown
Government or airspace restrictions
Utility or internet outages
Unforeseen staffing or operational issues
Any event reasonably preventing performance
When Morwell Media cannot perform the scheduled services, the Client may choose, as applicable:
Transfer of eligible payments to a mutually acceptable replacement date, or
A refund of amounts attributable to services Morwell Media cannot provide
Morwell Media will make reasonable efforts to notify the Client promptly.
To the fullest extent permitted by law, Morwell Media will not be responsible for indirect or consequential losses arising from a cancellation or delay, including alleged lost commissions, delayed listings, missed sales opportunities, lost profits, or third-party marketing expenses.
17. Travel, Parking, Access, and Third-Party Costs
Reasonable expenses incurred specifically for the Appointment may remain payable even when the Appointment is canceled or rescheduled.
These expenses may include:
Paid parking
Tolls
Travel outside the standard service area
Key pickup or return travel
Amenity or location-access fees
Permits
Security or escort fees
Building fees
Nonrefundable subcontractor costs
Other preapproved third-party expenses
Morwell Media will not charge the Client for a cost that was not reasonably connected to the Appointment.
18. Official Cancellation or Rescheduling Notice
Cancellation and rescheduling requests must be submitted in writing through one of the following methods:
Email to shayne@morwellmedia.com
The Client’s official Acuity cancellation or rescheduling link
Another written method expressly approved by Morwell Media
Notice sent through social media, a personal account, voicemail, or an unrelated telephone number will not be considered official until Morwell Media confirms receipt.
The Client is responsible for retaining proof that the request was submitted.
A cancellation or rescheduling request is effective when it is received through an approved method—not merely when the Client begins attempting to contact Morwell Media.
19. Time Used to Determine Notice
All notice periods are measured using the local time applicable to the scheduled Arizona Appointment.
The cancellation deadline is calculated backward from the exact scheduled Appointment start time.
For example:
For an Appointment scheduled Tuesday at 2:00 p.m., written notice must be received by Monday at 2:00 p.m. to satisfy the 24-hour notice requirement.
20. Approved Refunds
When a refund is approved:
It will ordinarily be returned to the original payment method
Morwell Media will initiate the refund within a commercially reasonable period
The financial institution or payment processor may require approximately 5–10 business days to post the funds
Morwell Media is not responsible for processing delays controlled by the Client’s bank, card issuer, or payment provider
Morwell Media will absorb ordinary Stripe refund-processing costs and will not deduct them from an otherwise approved refund.
This does not require Morwell Media to refund:
A forfeited booking retainer
Services already performed
Approved third-party costs
Applicable waiting or travel charges
Any amount that is nonrefundable under this Policy and applicable law
21. Retainer Transferability
A booking retainer may be transferred one time to a new date or different Property for the same booking Client, subject to:
Proper notice
Morwell Media’s approval
The 30-day rescheduling period
Current availability
Updated pricing and travel requirements
Any applicable Property or service restrictions
A booking retainer may not be:
Sold
Gifted
Assigned to another agent or customer
Transferred to an unrelated person
Transferred to another brokerage for use by a different booking Client
Redeemed for cash
Used for an unrelated account without written approval
22. No Guaranteed Availability
Rescheduling permission does not guarantee that a specific date, time, photographer, service combination, sunset window, or deadline will be available.
Appointments are scheduled on a first-available basis.
Morwell Media is not responsible when the Client’s desired replacement date is unavailable, provided Morwell Media offers reasonable available alternatives within the permitted rescheduling period.
23. Relationship to Other Policies
This Policy should be read together with Morwell Media’s:
Client Terms
Property Preparation Guide
Property Access Requirements
Pet and Property Safety Policy
Weather & Twilight Policy
Travel & Service Area Policy
Image Licensing and Usage Policy
Privacy Policy
When a subject is governed by a more specific policy, the more specific provision will control to the extent of a direct conflict.
24. Policy Updates
Morwell Media may revise this Policy from time to time.
The version provided or made available when the Client books will govern that Appointment unless Morwell Media and the Client agree otherwise in writing.
The Client should save or print a copy for their records.
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Morwell Media LLC
Weather & Twilight Policy
Last Updated: 7/25/2026This Weather & Twilight Policy applies to all photography, videography, twilight, exterior, drone, social-media content, and related media services performed by Morwell Media LLC (“Morwell Media”).
The individual or entity booking the appointment is referred to as the “Client.” The scheduled photography or media session is referred to as the “Appointment.” The location being photographed is referred to as the “Property.”
By booking services with Morwell Media, the Client agrees that outdoor media services are affected by weather, natural light, environmental conditions, legal restrictions, travel safety, and circumstances outside Morwell Media’s control.
This Policy is incorporated into Morwell Media’s Client Terms and should be read with the Cancellation & Rescheduling Policy, Property Preparation Guide, Property Access Requirements, Travel & Service Area Policy, and applicable service descriptions.
1. Morwell Media’s Decision-Making Authority
Morwell Media retains final authority to determine whether conditions are reasonably safe, lawful, practical, and suitable for performing any scheduled service.
The decision may consider:
Personal safety
Client and occupant safety
Travel and roadway conditions
Property conditions
Equipment protection
Available natural light
Visibility
Image quality
Weather warnings or emergency alerts
Airspace restrictions
Legal and regulatory requirements
The ability to produce commercially acceptable results
The photographer’s or remote pilot’s professional judgment
The Client may communicate preferences or concerns, but the Client may not require Morwell Media to continue outdoor, twilight, exterior, or drone operations that Morwell Media considers unsafe, unlawful, impractical, or likely to damage equipment.
Morwell Media’s decision to delay, modify, stop, or reschedule an unsafe service does not constitute a failure to perform.
2. Timing of Weather Decisions
Weather conditions and forecasts may change quickly. Morwell Media may make, revise, or confirm a weather-related decision:
The day before the Appointment
On the morning of the Appointment
Shortly before departure
While traveling to the Property
Upon arrival
During setup
At any point during the Appointment
A prior decision to proceed does not require Morwell Media to continue if conditions later deteriorate.
Similarly, an unfavorable forecast does not automatically require cancellation when actual conditions remain safe and workable.
Morwell Media will make reasonable efforts to communicate material weather-related changes as soon as practicable.
3. Conditions That May Affect Services
Morwell Media may delay, modify, pause, shorten, stop, divide, or reschedule services because of conditions including:
Rain
Thunderstorms
Lightning or audible thunder
Dust storms or haboobs
High winds or strong wind gusts
Extreme heat
Flooding or standing water
Unsafe or flooded roadways
Smoke or wildfire conditions
Hazardous air quality
Poor visibility
Heavy cloud cover that materially defeats the intended twilight service
Wet, slippery, or unstable exterior surfaces
Severe-weather warnings
Government alerts or emergency restrictions
Unsafe driving conditions
Conditions threatening people, property, or equipment
Other environmental conditions that materially interfere with the scheduled service
Morwell Media is not required to risk injury, unsafe travel, legal noncompliance, or equipment damage to complete an Appointment.
4. Ordinary Clouds and Imperfect Conditions
Clouds, haze, seasonal heat, ordinary wind, muted skies, less-than-perfect landscaping, or other common environmental conditions do not automatically justify cancellation or rescheduling.
Morwell Media will determine whether conditions materially affect:
Safety
Legal operation
Equipment
The specific service purchased
The ability to create acceptable professional media
A Client preference for a brighter sky, clearer day, stronger sunset, different cloud formation, or more favorable aesthetic condition does not automatically qualify as a weather cancellation.
5. Client-Requested Weather Cancellation
If Morwell Media is prepared and reasonably able to perform the scheduled services, but the Client elects to cancel or reschedule because of the forecast, cloud cover, personal preference, or dissatisfaction with safe existing conditions, the request will be treated under Morwell Media’s standard Cancellation & Rescheduling Policy.
The Client is not automatically entitled to:
A weather exception
A refund
A complimentary reschedule
A transferred booking retainer
A guaranteed replacement sunset
A specific future weather condition
Any accommodation remains subject to Morwell Media’s written policies and discretion.
6. Weather Postponement Initiated by Morwell Media
When Morwell Media determines that conditions are unsuitable and postpones all or part of an Appointment:
Eligible payments will transfer to one approved replacement Appointment
No rescheduling penalty will apply solely because of Morwell Media’s weather decision
The existing booking retainer will remain applied to the replacement Appointment
The replacement date and time will be subject to availability
Morwell Media will make reasonable efforts to reschedule the affected services
Current property access and preparation requirements will apply again on the replacement date
The Client may not require Morwell Media to guarantee:
A specific replacement date
A particular sunset
Specific cloud coverage
A certain sky color
Identical property conditions
Delivery by the original deadline
Immediate priority over previously scheduled clients
If Morwell Media cannot provide the affected service within a commercially reasonable period, Morwell Media may issue a service credit or refund the amount attributable to services not provided.
7. Split Appointments
When some services can be completed safely but others cannot, Morwell Media may divide the Appointment.
For example, Morwell Media may:
Complete interior photography while postponing exterior work
Complete standard photography while postponing twilight photography
Complete ground-based media while postponing drone operations
Capture safe exterior areas while omitting unsafe areas
Deliver completed portions separately when agreed
Return only for the unfinished portion of the original service
A weather-related return visit does not include a second complete interior session or repeat coverage of previously completed areas unless Morwell Media agrees otherwise in writing or the Client purchases additional services.
The return visit will be considered a continuation of the original booking and will be scheduled according to availability.
8. Travel Charges for Morwell Media-Initiated Weather Returns
When Morwell Media initiates a weather postponement for a Property within its normal service area, Morwell Media will not ordinarily charge a second standard travel fee solely for completing the affected portion.
However, the Client may remain responsible for reasonable nonrecoverable or third-party costs, including:
Paid parking
Tolls
Permits
Access fees
Security or escort fees
Location fees
Special key-pickup arrangements
Charges associated with distant or unusual travel
Any such charge will be handled under the applicable booking and travel terms.
9. Twilight Appointment Timing
Morwell Media will determine twilight timing based on:
Official sunset time
Season
Property orientation
Mountain, building, or landscape obstructions
Weather and cloud cover
Required setup time
Property size
The number of requested compositions
Interior and exterior lighting
Blue-hour conditions
Morwell Media’s professional judgment
The Property must be fully prepared, accessible, illuminated as required, and available to Morwell Media at least 45 minutes before the applicable sunset-based photography window.
The Client should not schedule occupants, showings, cleaners, landscapers, contractors, pool service, deliveries, or other activity that may interfere during the twilight window.
Because twilight timing is narrow, delays may materially reduce or eliminate the opportunity to complete the service.
10. Twilight Timing and Appearance Are Not Guaranteed
Twilight and sunset conditions vary from day to day.
Morwell Media does not guarantee:
A specific sunset color
An orange, red, pink, purple, or dramatic sky
Visible clouds
Cloud-free conditions
A particular blue-hour appearance
A specific brightness level
A specific sun position
A particular reflection or window glow
Matching conditions between multiple Appointment dates
Results identical to sample images
Scheduled twilight times are estimates and may be adjusted.
The Client must monitor appointment communications and remain reasonably available for timing changes.
At Morwell Media’s discretion, twilight images may be captured:
Before official sunset
At sunset
Immediately after sunset
During blue hour
Across more than one lighting phase
Morwell Media will select the timing it believes is most appropriate for the Property and booked service.
11. Twilight Property Preparation
Before Morwell Media begins a twilight Appointment, the Client must ensure that all applicable lighting is operational and turned on, including:
Exterior architectural lights
Landscape lights
Pool lights
Spa lights
Patio lights
Balcony lights
Entry lights
Address lights
Approved decorative lighting
Interior lights visible through windows
The Client must test the lighting before the Appointment rather than waiting until Morwell Media arrives.
Unless Morwell Media specifically instructs otherwise:
Fireplaces must remain off
Water features must remain off
Ceiling fans must remain off
Televisions and display screens must remain off
Sprinklers must remain off
Pool-cleaning equipment should be removed when safe
Vehicles should be removed from visible areas
Blinds and curtains should be positioned consistently
Smart-home lighting systems should be prepared in advance
Morwell Media is not responsible for determining whether every light, timer, switch, transformer, smart-home control, or exterior system is working.
12. Inoperable or Burned-Out Lighting
Morwell Media is not responsible for:
Replacing bulbs
Repairing fixtures
Troubleshooting electrical problems
Programming smart-home systems
Locating hidden switches
Resetting timers
Operating unfamiliar equipment
Creating missing illumination digitally
Waiting for repairs during the twilight window
When lights are burned out, inaccessible, mismatched, improperly programmed, or inoperable, Morwell Media may photograph the Property as presented.
A lighting-preparation failure does not automatically entitle the Client to:
A refund
A complimentary return visit
Additional editing
Digital creation of missing lights
An extended Appointment
A repeated twilight session
A return visit requested because lighting was not properly prepared may be treated as a new Appointment, reshoot, or additional service.
13. Access, Occupants, and Activity During Twilight
The Property must remain accessible and under the Client’s control throughout the twilight session.
The Client must ensure that:
Gates, doors, patios, pools, balconies, and exterior areas are accessible
Vehicles do not enter or leave visible areas during active captures
Occupants remain away from windows and photographed spaces
Pets are securely confined or removed
Cleaners, contractors, landscapers, pool technicians, and other workers have completed their work
Interior lights are not turned off or changed without direction
Security systems do not restrict normal movement
The access contact remains available
Morwell Media may omit affected views or stop work when people, vehicles, pets, access restrictions, or ongoing activity interfere with the limited twilight window.
14. Sunset Color and Aesthetic Preferences
The absence of a dramatic or colorful sunset does not automatically mean that twilight services cannot be completed.
When conditions are safe and Morwell Media can reasonably produce professional twilight images using the available natural and property lighting, Morwell Media may proceed.
The Client may not require repeated appointments solely to obtain a preferred sky color or cloud pattern.
A client-requested reschedule based only on aesthetic preference will be handled under the standard Cancellation & Rescheduling Policy.
15. No Sky Replacement
Morwell Media’s twilight service does not include sky replacement.
Delivered images will reflect the sky and environmental conditions captured during the Appointment, subject to ordinary professional adjustments such as:
Exposure correction
White-balance adjustment
Contrast
Highlight and shadow recovery
Color correction
Noise reduction
Lens correction
Reasonable tonal refinement
Morwell Media will not digitally replace the captured sky with a different sunset, cloud formation, or weather condition as part of standard editing.
The Client understands that the natural sky is outside Morwell Media’s control and that the appearance of delivered media will vary accordingly.
16. Rain Beginning During an Appointment
If rain begins after an Appointment has started, Morwell Media may:
Pause temporarily
Move equipment to a protected area
Continue safe interior work
Change the order of the scheduled services
Stop exterior work
Resume exterior work if conditions improve
Complete only the safe portions
Schedule the unfinished portion for another date
End the Appointment when continued work is unsafe or impractical
Morwell Media is not required to expose personnel or equipment to rain, lightning, slippery conditions, standing water, or unsafe travel.
17. Lightning and Thunderstorms
Outdoor photography, twilight work, exterior setup, and drone operations will stop when thunder is heard or nearby lightning is observed.
The National Weather Service advises that no outdoor location is safe when thunderstorms are in the area and recommends seeking shelter when thunder is heard. It also recommends waiting 30 minutes after the last thunder before resuming outdoor activity.
Morwell Media may:
Immediately stop exterior work
Move indoors or into a hard-topped vehicle
Secure equipment
Suspend drone operations
Leave the Property
Wait for conditions to improve when reasonably safe
Resume only after Morwell Media determines that the threat has passed
Reschedule unfinished services
The Client may not require Morwell Media to remain outdoors or resume early because the Property appears temporarily dry or lightning is not directly visible.
18. Dust Storms and Haboobs
Morwell Media may postpone, stop, or leave an Appointment when:
A dust wall is approaching
A Dust Storm Warning or Advisory affects the route or Property
Visibility materially decreases
Blowing debris creates a hazard
Wind threatens equipment stability
Travel becomes unsafe
Air quality or respiratory conditions become hazardous
National Weather Service dust-storm alerts warn that blowing dust can produce hazardous or life-threatening travel conditions and instruct motorists not to drive into dense dust.
Morwell Media is not required to begin or continue travel into an affected area, even when the Client believes the Property itself remains accessible.
19. Extreme Heat
High temperatures may affect:
Personnel safety
Equipment temperature
Batteries
Camera or drone performance
Continuous exterior working time
Vehicle safety
The ability to complete prolonged outdoor setup
Morwell Media may:
Change the order of work
Begin with exterior or interior coverage as conditions require
Take reasonable cooling and hydration breaks
Shorten continuous exterior exposure
Reduce unnecessary outdoor setup
Move equipment into shade
Pause operations
Reschedule exterior, twilight, or drone services when heat presents a meaningful risk
Reasonable safety pauses do not constitute Client-caused delays and do not entitle the Client to direct how Morwell Media manages heat exposure.
20. Drone Services
Drone provisions apply only when Morwell Media is legally offering commercial drone services and all required pilot certification, aircraft registration, airspace authorization, operational preparation, and insurance requirements have been satisfied.
Drone operations remain subject to:
Federal Aviation Administration regulations
Airspace classifications and authorizations
Temporary flight restrictions
Visibility
Wind and weather
Nearby people, vehicles, structures, and aircraft
Property and surrounding conditions
Aircraft and battery performance
Required lighting
The remote pilot’s professional judgment
FAA Part 107 guidance states that twilight flight requires anti-collision lighting and that minimum flight visibility is three statute miles from the control station.
Booking or payment does not guarantee that a drone flight will occur.
21. Remote Pilot Authority
The remote pilot in command has final and nontransferable authority over whether a drone operation will begin, continue, be modified, or be terminated.
The remote pilot may decline or stop a flight because of:
Weather
Wind
Visibility
Airspace restrictions
Temporary flight restrictions
People or vehicles in the operating area
Nearby aircraft
Property conditions
Equipment concerns
Interference
Legal uncertainty
Any perceived safety risk
Client preferences, listing deadlines, prior approvals, payments, or marketing needs do not require the remote pilot to conduct an operation considered unsafe or unlawful.
22. Drone-Only Weather Failure
When standard ground-based services are completed but the drone portion cannot be performed, Morwell Media may provide one of the following remedies, depending on the booking and circumstances:
One drone-only return visit
A credit toward another eligible service
A mutually approved substitute
A refund of the separately stated amount attributable to the unperformed drone service
Successfully completed photography, video, twilight, or other services remain payable and are not refunded solely because drone operations could not occur.
A drone-only return visit remains subject to access, weather, airspace, travel, availability, and legal-operation requirements.
23. Property Preparation After Rescheduling
The Client remains responsible for fully preparing the Property again for every replacement or continuation Appointment.
This includes:
Removing vehicles
Cleaning and staging exterior areas
Preparing the pool and spa
Testing lighting
Securing pets
Relocating occupants and workers
Providing updated access
Maintaining landscaping
Removing trash, hoses, tools, and equipment
Confirming that requested features remain operational
Morwell Media is not responsible when the Property’s appearance changes between Appointment dates because of:
Landscaping
Construction
Occupancy
Seasonal conditions
Maintenance
Weather damage
Furniture changes
Neighboring activity
Pool condition
Other intervening circumstances
24. Environmental and Seasonal Conditions
Morwell Media cannot control or guarantee:
Cloud formations
Sky color
Mountain visibility
Smoke or haze
Sun position
Natural-light direction
Reflections caused by sunlight
Wind movement
Seasonal landscaping
Dormant or damaged plants
Neighboring activity
Traffic
Construction
Street parking
Pool appearance
Holiday or seasonal décor
Conditions changing during the Appointment
Matching conditions between multiple visits
Morwell Media will use reasonable professional judgment to work with existing conditions but does not guarantee that natural or surrounding elements will appear in a particular manner.
25. Delivery Timeline Following Weather Delays
When weather requires a split, continuation, or replacement Appointment, the quoted turnaround period begins after all scheduled capture work has been completed unless Morwell Media agrees in writing to deliver completed portions separately.
For example, if interior photography is completed on one date but twilight photography is postponed, the full delivery timeline may begin after the twilight portion is completed.
When partial delivery is approved:
Completed media may be delivered first
Remaining media may be delivered after the continuation Appointment
Separate delivery timing may apply
The Client remains responsible for all outstanding payment requirements
A weather delay may affect the Client’s desired listing or marketing schedule. The Client should account for possible weather interruptions when selecting an Appointment date.
26. Emergency Alerts, Closures, and Travel Restrictions
Morwell Media may postpone, modify, or cancel services when official warnings or emergency conditions affect:
The Property
The photographer’s location
The travel route
Surrounding areas
Airspace
Access to the Property
Safe return travel
Relevant circumstances may include:
Road closures
Flood warnings
Dust Storm Warnings
Severe Thunderstorm Warnings
Evacuation orders
Wildfire restrictions
Government emergency declarations
Utility emergencies
Law-enforcement restrictions
Airspace closures
Other official safety notices
Morwell Media may postpone even when conditions at the Property appear temporarily clear if the travel route, surrounding region, or expected return trip presents a material risk.
27. Client Deadlines and Listing Schedules
The Client is responsible for scheduling services sufficiently in advance of:
Listing activation
MLS deadlines
Advertising campaigns
Open houses
Broker events
Print deadlines
Seller commitments
Property availability changes
Construction completion
Guest arrivals
Other marketing deadlines
Weather-sensitive services should not be scheduled so closely to a fixed deadline that any ordinary weather delay would make performance impossible.
Morwell Media is not responsible for missed listing, marketing, sales, or printing deadlines caused by weather or other conditions outside its reasonable control.
28. No Guarantee of Identical Conditions
When an Appointment is divided across multiple dates, Morwell Media does not guarantee that the resulting media will have identical:
Natural light
Sky conditions
Landscaping
Pool appearance
Furnishings
Vehicle placement
Neighboring conditions
Seasonal elements
Color temperature
Reflections
Occupancy
Property presentation
Morwell Media may make reasonable editing adjustments but will not be required to manufacture identical environmental conditions.
29. Relationship to Cancellation and Rescheduling Terms
When Morwell Media postpones services because conditions are unsafe, unlawful, or unsuitable, the weather-specific remedies in this Policy will apply.
When the Client independently cancels or reschedules despite Morwell Media being prepared and reasonably able to perform, the standard Cancellation & Rescheduling Policy will apply.
When a dispute exists over whether conditions were suitable, Morwell Media’s contemporaneous professional assessment will control unless the parties agree otherwise in writing.
30. Policy Updates
Morwell Media may revise this Policy from time to time.
The version provided or made available when the Client books will govern that Appointment unless Morwell Media and the Client agree otherwise in writing.
The Client should save or print a copy for their records.
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Morwell Media LLC
Travel & Service Area Policy
Last Updated: 7/25/2026This Travel & Service Area Policy applies to all photography, videography, twilight, social-media content, drone, and related media services performed by Morwell Media LLC (“Morwell Media”).
The individual or entity booking the appointment is referred to as the “Client.” The location at which services will be performed is referred to as the “Property.” The scheduled photography or media session is referred to as the “Appointment.”
By booking services with Morwell Media, the Client understands that service availability, travel fees, scheduling, and arrival times may depend on the Property’s location, driving distance, travel conditions, access requirements, and the services requested.
This Policy should be read with Morwell Media’s Client Terms, Cancellation & Rescheduling Policy, Weather & Twilight Policy, Property Access Requirements, and Property Preparation Guide.
1. Primary Service Area
Morwell Media is based in Chandler, Arizona, and primarily serves Chandler and the Greater Phoenix metropolitan area, including surrounding communities within Maricopa County and nearby areas.
Potential service locations may include:
Chandler
Gilbert
Mesa
Tempe
Scottsdale
Phoenix
Ahwatukee
Queen Creek
San Tan Valley
Apache Junction
Paradise Valley
Fountain Hills
Glendale
Peoria
Avondale
Goodyear
Buckeye
Surprise
Other surrounding communities approved by Morwell Media
The inclusion of a city or community in this list does not guarantee that every address within that city is included without a travel fee.
Driving distance, travel time, route conditions, Property type, requested services, scheduling availability, and operational capacity will determine whether an Appointment is accepted and whether additional charges apply.
2. Designated Business Base
Travel distance will be measured from Morwell Media’s designated business base in Chandler, Arizona.
For privacy and security reasons, Morwell Media is not required to publicly identify or disclose its residential or exact business-base address in this Policy.
The designated business base used for calculating travel will remain consistent for similarly situated bookings unless Morwell Media provides different written terms for a particular project.
3. Included Travel Radius
Standard collection pricing includes ordinary travel to Properties located within 50 one-way driving miles of Morwell Media’s designated Chandler business base.
The 50-mile included radius applies to ordinary, safely accessible Properties reached through standard public roads.
Included travel does not automatically include:
Paid parking
Tolls
Valet service
Building or community access fees
Security or escort charges
Permits
Key-pickup travel
Specialty transportation
Unusual equipment transport
Restricted or difficult-access locations
Other third-party costs
These expenses may be charged separately as described in this Policy.
4. Distance Calculation
Distance will be based on the one-way driving distance from Morwell Media’s designated Chandler business base to the Property.
Morwell Media will determine distance using its selected mapping or navigation service and the route Morwell Media considers reasonably appropriate.
The distance used for pricing may account for:
The actual Property entrance
The designated parking location
Gated-community access
Road closures
Restricted roads
Construction detours
Required key-pickup locations
Routes reasonably suitable for transporting photography equipment
Straight-line or “as-the-crow-flies” distance will not control.
The Client’s preferred route does not require Morwell Media to use a route that is longer, unsafe, restricted, or otherwise unsuitable.
5. Travel Zones and Fees
Morwell Media uses the following general travel zones:
Zone 1: Up to 50 One-Way Driving Miles
Ordinary travel is included in the selected collection price, subject to the exclusions and additional costs described in this Policy.
Zone 2: 51–60 One-Way Driving Miles
A $25 travel fee will ordinarily apply.
Morwell Media may also require the Client to purchase the Signature Collection or a higher-level service, depending on the location, travel time, Property, and requested scope.
Beyond 60 One-Way Driving Miles
Appointments located more than 60 one-way driving miles from Morwell Media’s designated Chandler business base require:
Advance written approval
A custom travel quote
Confirmation of scheduling availability
Review of access and travel conditions
Payment of all applicable travel charges
Any required minimum service purchase
Morwell Media may accept or decline any out-of-area request at its discretion.
A custom quote may differ from the standard travel-zone amounts when traffic, travel time, route difficulty, access, parking, lodging, or the requested production scope warrants a different charge.
6. Collection Minimums for Distant Properties
Morwell Media may require the Signature Collection or a higher-level collection for Properties located more than 40 one-way driving miles from its designated business base.
This requirement may apply even when the Property remains within the standard 50-mile included-travel radius.
The purpose of the minimum is to account for the time, scheduling commitment, equipment transport, and operational cost involved in serving a more distant location.
Morwell Media may waive or modify the minimum at its discretion, including when:
Multiple nearby Properties are booked together
The Client is an established repeat client
The Appointment can be efficiently combined with another project
The requested service otherwise justifies the travel
A written promotional offer states different terms
A discretionary exception does not establish a permanent entitlement to the same exception for future bookings.
7. Travel Charges and the Booking Retainer
Travel charges are not ordinarily included when calculating the 25% booking retainer collected through Acuity Scheduling.
The booking retainer will be based on the collection and eligible add-ons shown through the online booking process.
After Morwell Media reviews the Property address and confirms the applicable driving distance, any travel charge may be:
Added to the remaining balance
Added to a separate invoice
Collected before the Appointment
Collected before final media delivery
Included in another written payment arrangement approved by Morwell Media
The Client remains responsible for an applicable travel charge even when it was not automatically calculated during online booking.
Morwell Media will make reasonable efforts to disclose the travel charge after reviewing the Property address and before the Appointment.
Failure to pay an applicable travel charge may result in:
Withholding of final media
Cancellation or rescheduling
Suspension of future booking privileges
Other remedies permitted under Morwell Media’s payment and cancellation terms
8. Out-of-Area and Long-Distance Projects
Morwell Media may consider projects outside its ordinary service area.
Out-of-area projects may require:
A custom written quote
A collection or invoice minimum
Advance payment
Extended scheduling time
Additional travel days
Lodging
Parking
Tolls
Airfare
Rental transportation
Baggage or equipment charges
Permits
Insurance review
Location-specific authorization
Other reasonable expenses
Morwell Media is not required to accept a project solely because the Client agrees to pay additional travel expenses.
Acceptance remains subject to:
Availability
Travel feasibility
Personal and equipment safety
Insurance restrictions
Legal requirements
Property access
Requested services
The anticipated production and delivery schedule
9. Travel Outside Arizona
Morwell Media may consider projects outside Arizona under a custom written agreement.
Out-of-state services may be subject to:
Additional licensing or registration requirements
Local permits
Insurance restrictions
Drone or airspace requirements
Tax requirements
Travel and lodging expenses
Equipment-transportation limitations
Advance-payment requirements
No out-of-state Appointment is confirmed until Morwell Media expressly approves the project and the Client accepts the written quote and payment terms.
10. Parking, Tolls, and Access Expenses
The Client is responsible for reasonable costs required for Morwell Media to reach, park at, enter, or perform services at the Property.
These costs may include:
Paid street parking
Parking garages
Valet parking
Tolls
Community access fees
Building fees
Security or escort charges
Loading-zone charges
Parking permits
Location permits
Amenity-access fees
Required shuttles or specialty transportation
Other required access expenses
Morwell Media may add these charges to the Client’s invoice when reasonably incurred for the Appointment.
When possible, the Client should disclose known parking, access, or building fees before booking.
The Client must not instruct Morwell Media to park unlawfully or risk towing, citation, vehicle damage, or unsafe equipment unloading.
11. Key Pickup and Return Travel
Morwell Media may agree to pick up or return a key at:
A brokerage office
An agent’s location
A property-management office
A leasing office
A builder’s office
Another approved location
Key pickup and return must be arranged in advance.
When the pickup or return location requires additional travel beyond Morwell Media’s ordinary route, an additional travel or key-handling fee may apply.
The amount may consider:
Added mileage
Travel time
Parking
Office hours
Waiting time
A separate return trip
The distance between the key location and the Property
The Client is responsible for confirming that:
The key will be available
The office will be open
The correct key will be provided
Morwell Media is authorized to collect it
Return instructions are accurate
Any identification requirements have been disclosed
A missing, incorrect, unavailable, or inoperable key may be handled as an access failure under Morwell Media’s Property Access Requirements and Cancellation & Rescheduling Policy.
12. Multiple Properties
Morwell Media may reduce or combine travel charges when the same Client books multiple Properties that:
Are scheduled consecutively
Are located reasonably close together
Can be completed efficiently on the same day
Do not require substantial additional travel
Do not create conflicting access or timing requirements
Any reduced or combined travel charge is discretionary and must be approved by Morwell Media.
The Client is not automatically entitled to a reduced fee merely because more than one Property is booked.
Separate travel charges may still apply when Properties:
Are far apart
Require separate days
Have significantly different access windows
Require key pickup or return
Involve twilight timing conflicts
Require substantial travel between locations
Cannot be efficiently combined
13. Property Address Changes
The Client must provide the correct Property address when booking.
Any requested address change is subject to Morwell Media’s approval.
An address change may result in:
A revised travel fee
A different collection minimum
A change in Appointment availability
A revised arrival or service time
A requirement to reschedule
Additional parking or access charges
A different custom quote
Morwell Media is not required to honor the original travel price, Appointment time, or availability when the new address materially changes the travel requirements.
An address change submitted within 24 hours of the Appointment may also be governed by the Cancellation & Rescheduling Policy.
Changing the address does not automatically transfer the booking to a different city, distant location, or materially different Property.
14. Incorrect or Incomplete Addresses
The Client is responsible for providing:
The complete street address
Correct city and ZIP code
Unit or suite number
Community or building name when relevant
Accurate gate or entrance information
The correct Property location
An incorrect, incomplete, nonexistent, or misleading address may be treated as a Client-caused access or scheduling failure.
Morwell Media may attempt one telephone call and one text message to the designated contact when clarification is needed.
Morwell Media may allow up to 15 minutes to resolve a limited address problem when its schedule permits.
This courtesy period:
Is not guaranteed
Does not extend the original Appointment end time
Does not require Morwell Media to wait the full 15 minutes
Does not waive applicable travel or waiting fees
Does not guarantee complete coverage
Additional travel, waiting, rescheduling, return-trip, or cancellation charges may apply when incorrect information prevents timely arrival or completion.
15. Estimated Arrival and Travel Delays
Morwell Media aims to arrive approximately 10–15 minutes before the scheduled Appointment time when reasonably possible.
An estimated arrival time is not a guarantee of arrival at an exact minute.
Travel may be affected by:
Traffic congestion
Collisions
Construction
Road closures
Special events
Weather
Dust storms
Flooding
Emergency activity
Mechanical problems
Parking restrictions
Gate or security delays
Other conditions outside Morwell Media’s reasonable control
Morwell Media will make reasonable efforts to notify the Client of a material delay.
Ordinary or unavoidable travel delays do not automatically entitle the Client to:
A refund
A discount
Cancellation without consequence
Consequential damages
Compensation for listing or marketing delays
Morwell Media will make reasonable efforts to complete the contracted services or offer an appropriate rescheduling option when a significant delay prevents performance.
16. Client-Caused Delays After Arrival
If Morwell Media arrives but cannot begin because of a Client-controlled condition, the original Appointment end time will ordinarily remain unchanged.
Client-controlled conditions may include:
Missing access
Delayed occupants
Active cleaning
Property preparation
Unsecured pets
Missing keys or codes
Parking or loading problems that were not disclosed
Contractors or maintenance workers
An unavailable access contact
Other preventable conditions
Morwell Media may allow up to 15 minutes for a limited issue when the schedule permits.
The courtesy period:
Is not guaranteed
Does not extend the Appointment
Does not guarantee full coverage
Does not waive fees
May reduce the completed work
Waiting, parking, travel, rescheduling, return-trip, or reshoot charges may apply.
Reduced coverage caused by Client delay does not qualify for a refund or complimentary return visit.
17. Weather-Related Return Travel
When Morwell Media initiates a weather postponement for a Property within its standard service area, Morwell Media will not ordinarily charge a second standard travel fee solely to complete the postponed portion.
However, the Client may remain responsible for:
Paid parking
Tolls
Permits
Access fees
Security or escort charges
Key-pickup travel
Special transportation
Distant or unusual travel
Other third-party expenses
If the Client independently requests a weather-related return despite Morwell Media being prepared and reasonably able to perform, normal travel and rescheduling charges may apply.
The Weather & Twilight Policy will govern weather-specific decisions.
18. Client-Requested Reshoots and Return Visits
A new travel charge may apply when a return visit is requested or required because:
The Property was not prepared
A room or area was locked
Access information was missing or incorrect
Vehicles were not moved
Lights or property features were inoperable
Occupants or pets interfered
Construction or maintenance prevented service
The Client later requests additional images
The Property changed after the original Appointment
The Client wants different staging or presentation
A requested area was not identified before the original Appointment
The original delivered media accurately reflected the Property as presented
A return visit caused by Client preparation, access, Property condition, preference, or expanded scope will ordinarily be treated as:
A separately priced service
A reshoot
An additional Appointment
An add-on subject to minimum charges
The Client may be responsible for both the applicable service charge and travel fee.
19. Remote and Difficult-Access Properties
The Client must disclose unusual travel or access conditions before booking.
These may include:
Unpaved roads
Mountain roads
Steep grades
Narrow roads
Gated rural access
Four-wheel-drive requirements
Washes or flood-prone roads
Long equipment-carry distances
Limited legal parking
Limited cellular service
Active construction
Required protective equipment
Boat access
Shuttle access
Specialty transportation
Restricted commercial or industrial areas
Morwell Media may:
Apply an additional travel or access charge
Require a custom quote
Require a different meeting location
Require the Client to provide suitable transportation
Limit the equipment taken into the area
Decline the project
Postpone because of road or environmental conditions
Morwell Media is not required to operate a personal vehicle on a route it considers unsafe, unsuitable, damaging, restricted, or inconsistent with ordinary vehicle use.
20. Travel and Vehicle Safety
Morwell Media may delay, reroute, postpone, or cancel travel because of unsafe or unreasonable conditions, including:
Flooded roadways
Road closures
Dense dust
Severe thunderstorms
Wildfire activity
Evacuation notices
Extreme heat
Unsafe mountain or rural roads
Mechanical problems
Conditions threatening the photographer, vehicle, equipment, or public
Arizona’s official AZ511 service provides current information about incidents, closures, roadwork, traffic, and weather alerts. ADOT advises motorists not to drive into dust storms, cross flooded washes, or drive around road-closure signs.
Morwell Media may rely on official alerts, route conditions, professional judgment, and direct observations when determining whether travel is safe.
A temporary period of clear weather at the Property does not require Morwell Media to travel when the route itself remains hazardous.
21. Overnight Travel and Lodging
Projects requiring overnight travel may be accepted only under a custom written quote.
The Client may be responsible for approved expenses including:
Lodging
Parking
Mileage
Airfare
Rental vehicles
Baggage or equipment fees
Meals or per diem when stated in the quote
Tolls
Permits
Other necessary travel costs
Morwell Media may require full or partial advance payment of estimated travel expenses.
Nonrefundable travel reservations or approved third-party expenses may remain payable if the Client later cancels.
22. Travel Fee Refundability
An earned or incurred travel charge may remain nonrefundable once Morwell Media has:
Begun traveling
Arrived at the Property
Paid for parking
Paid a toll
Collected a key
Incurred an approved access or location fee
Paid a nonrefundable travel expense
Performed another travel-related obligation for the Appointment
This section does not prevent Morwell Media from issuing a refund or credit when Morwell Media caused the cancellation or when applicable law requires another remedy.
A travel charge that has not been earned or incurred may be refunded or credited according to the circumstances and applicable cancellation terms.
23. Travel Rate Changes
Morwell Media may update:
Included travel boundaries
Travel-zone amounts
Mileage rates
Service minimums
Key-handling fees
Parking policies
Out-of-area requirements
Other travel terms
Changes will apply to future bookings.
The travel charge disclosed and accepted for an existing booking will ordinarily remain controlling unless the Client:
Changes the Property address
Changes the scope of work
Adds another location
Changes the access arrangements
Requests additional travel
Provides materially inaccurate location information
24. Service-Area Availability
A Property’s location within Morwell Media’s standard service area does not guarantee that an Appointment will be accepted or available.
Availability may depend on:
Existing appointments
Total driving time
Property type
Requested services
Twilight or sunset timing
Access requirements
Weather
Parking
Equipment requirements
Project complexity
Delivery deadlines
Operational capacity
Safety considerations
Morwell Media may limit the number of distant Appointments scheduled on the same day or decline an Appointment that cannot be completed efficiently or safely.
25. No Guarantee of a Particular Route
Morwell Media may select the route it considers reasonably suitable based on:
Distance
Travel time
Safety
Road conditions
Vehicle restrictions
Construction
Equipment transport
Parking and access
Official travel information
The Client may not require Morwell Media to use:
Private roads without authorization
Restricted routes
Unsafe roads
Roads unsuitable for the vehicle
Routes that materially increase travel
Routes that violate closures or warnings
A route selected for operational or safety reasons may affect the applicable travel time or custom quote.
26. Relationship to Other Policies
This Policy should be read together with Morwell Media’s:
Client Terms
Cancellation & Rescheduling Policy
Weather & Twilight Policy
Property Preparation Guide
Property Access Requirements
Pet and Property Safety Policy
Delivery and Gallery Policy
Image Licensing and Usage Policy
Privacy Policy
When the same issue is addressed by a more specific policy, the more specific provision will control to the extent of a direct conflict.
27. Policy Updates
Morwell Media may revise this Policy from time to time.
The version provided or made available when the Client books will govern the Appointment unless the Client and Morwell Media agree otherwise in writing.
The Client should save or print a copy for their records.
Photography and Delivery
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Morwell Media LLC
Turnaround Time & Delivery Schedule Policy
Last Updated: 7/25/2026This Turnaround Time & Delivery Schedule Policy applies to photography, videography, twilight photography, social-media content, drone media, editing, revisions, and related services performed by Morwell Media LLC (“Morwell Media”).
The person or entity booking the services is referred to as the “Client.” The scheduled photography or media session is referred to as the “Appointment.” The final photographs, videos, and other contracted media are referred to as the “Deliverables.”
Morwell Media’s turnaround times are designed to allow sufficient time for professional editing, quality control, export, organization, and delivery. This Policy should be read with Morwell Media’s Client Terms, Cancellation & Rescheduling Policy, Weather & Twilight Policy, Revisions & Re-Edits Policy, Reshoot Policy, Gallery and File Storage Policy, and applicable service descriptions.
1. Business Days
All turnaround periods are measured in business days unless Morwell Media expressly agrees otherwise in writing.
For purposes of this Policy, business days are:
Monday through Friday, excluding recognized holidays.
Saturdays, Sundays, and recognized holidays do not count toward the standard turnaround period.
Morwell Media may occasionally edit, communicate, or deliver media outside regular business days. Early, weekend, evening, or holiday delivery is a courtesy and does not create an obligation to provide the same timing for future Appointments.
2. When the Turnaround Period Begins
The turnaround period begins on the first business day after all scheduled photography and media capture for the order has been completed.
Turnaround will not begin until Morwell Media has received all information reasonably necessary to complete the Deliverables, including any required:
Property information
Client or brokerage information
Logo or branding files
Video instructions
Music selections or approvals
Image selections
Editing instructions
Access to completed capture work
Final payment or other required amounts
For example:
If a standard photography Appointment is completed on Monday, Tuesday is Business Day 1.
The day of the Appointment is not counted as Business Day 1 unless Morwell Media expressly states otherwise in writing.
3. Standard Interior and Exterior Photography
Standard edited interior and exterior property photographs will ordinarily be delivered within:
Two business days
This estimate applies after all scheduled still photography is complete and assumes that the order does not involve unusually extensive editing, a continuation Appointment, advanced object removal, virtual alterations, or another custom requirement.
The standard editing process may include:
HDR merging
Exposure correction
White-balance correction
Color adjustment
Highlight and shadow recovery
Window and interior balancing
Lens correction
Perspective and vertical-line correction
Cropping and composition refinement
Noise reduction
Reasonable removal of sensor spots
Export preparation
Final quality review
The Client should not expect immediate delivery directly after the Appointment.
4. Twilight Photography
Edited twilight photographs will ordinarily be delivered within:
Two business days after the twilight session is completed
When standard photography and twilight photography occur on different dates, the full-order turnaround period will ordinarily begin after the twilight portion is completed.
Morwell Media may deliver completed standard photographs before the twilight media at its discretion, but partial early delivery is not guaranteed.
Weather-related continuation Appointments will be handled under the Weather & Twilight Policy.
5. Drone Photography
When Morwell Media is legally offering drone services, edited drone still photographs will ordinarily be delivered within:
Two business days after the authorized drone capture is completed
Drone delivery remains subject to:
Legal operation
Airspace authorization
Weather
Visibility
Property and surrounding conditions
Required pilot certification
Aircraft registration
Equipment performance
Completion of any necessary return visit
If ground-based photography is completed but drone work must be postponed, the drone turnaround period will begin after the drone capture is successfully completed.
6. Vertical Social-Media Reels
A standard short-form vertical social-media reel will ordinarily be delivered within:
Three business days
This estimate applies to a basic, agreed-upon reel using media captured during the scheduled Appointment.
Additional time may be required for:
Agent introductions
Voiceovers
Extensive text animation
Multiple aspect ratios
Custom music synchronization
Advanced transitions
Multiple versions
Detailed branding
Substantial content changes
Client-supplied footage
Complex revision requests
Custom requirements may receive a separate written delivery estimate.
7. Standard Property Video
A standard edited property video will ordinarily be delivered within:
Three to four business days
The specific estimate may depend on:
Video length
Property size and complexity
Number of clips
Stabilization requirements
Music and branding
Agent appearances
Voiceovers
Requested orientation
Number of export versions
Editing complexity
Drone footage
Client approvals
More complex video projects will receive a custom timeline.
8. Standard Turnaround Schedule
Morwell Media’s general starting delivery schedule is:
Interior and exterior photography: Within two business days
Twilight photography: Within two business days
Drone still photographs: Within two business days after successful capture
Vertical social-media reel: Within three business days
Standard property video: Within three to four business days
Custom or complex projects: Timeline provided in writing
Eligible standard photo revisions: Within two business days after receipt of one complete written request
Rush still-photography delivery: Next-business-day delivery when approved and purchased
These are estimated standard timelines, not promises that every project will require the full stated period.
9. Exact Delivery Time
Morwell Media does not guarantee delivery by a specific hour unless a written agreement expressly states otherwise.
Delivery may occur at any time through the end of the final applicable business day.
For example, a gallery due on Business Day 2 may be delivered at any point during that business day.
The Client should not assume that files will be delivered early in the morning merely because the final delivery day has begun.
10. Combined Collections
When a collection includes several services, such as:
Interior and exterior photography
Twilight photography
Drone photography
Video
Vertical social-media content
Additional custom media
Morwell Media may deliver each completed portion separately.
The full collection turnaround will generally be based on the service requiring the longest editing or production time.
For example:
Standard photographs may be delivered within two business days, while the property video may follow within three to four business days.
Partial delivery does not mean that every Deliverable has been completed.
11. Rush Still-Photography Delivery
Morwell Media may offer:
Next-business-day still-photography delivery for a $75 rush fee
Rush service is subject to:
Advance request
Morwell Media’s written approval
Editing capacity
Property and service eligibility
Full completion of the photography Appointment
Receipt of all required information
Timely payment
No unresolved access, weather, or technical issue
Rush service should be requested before the Appointment whenever possible.
Paying or requesting a rush fee does not create rush service unless Morwell Media has expressly approved it.
12. Rush-Service Limitations
Rush delivery is not guaranteed to be available for every project.
Unless Morwell Media approves otherwise in writing, standard rush delivery does not apply to:
Same-day delivery
Property videos
Social-media reels
Advanced object removal
Virtual staging
Major virtual alterations
Complex twilight projects
Large commercial properties
Apartment communities
Multi-property orders
Very large luxury estates
Weather-delayed capture work
Drone work requiring a return visit
Projects involving multiple capture dates
Extensive custom branding
Large quantities of special exports
Major revision requests
Morwell Media may decline a rush request when accepting it could compromise quality, create an unreasonable workload, or interfere with previously scheduled commitments.
13. No Guaranteed Same-Day Delivery
Morwell Media does not offer guaranteed same-day delivery as part of standard service.
A small preview, early image, or partial delivery provided on the day of the Appointment is discretionary and does not establish a right to receive the full gallery that day.
The Client should plan listing and marketing deadlines using the published turnaround period.
14. Payment Required Before Release
Morwell Media may complete editing within the estimated turnaround period but withhold:
Gallery access
Download permissions
High-resolution files
MLS-size files
Final video links
Unwatermarked media
Other Deliverables
until all required charges have been paid.
Required charges may include:
Remaining collection balance
Approved add-ons
Travel fees
Parking or access expenses
Rush fees
Additional editing charges
Reshoot or return-trip charges
Other properly invoiced amounts
A delay caused by the Client’s late or incomplete payment is not considered late delivery by Morwell Media.
Once payment is received and processed, Morwell Media will release the Deliverables within a commercially reasonable period.
15. Missing Information and Client-Caused Delays
The turnaround period may pause or be extended while Morwell Media waits for information, files, approvals, selections, or payment required from the Client.
Examples include:
Missing property information
Incorrect email address
Missing logo
Missing branding instructions
Delayed music selection
Unanswered video questions
Missing agent information
Required image selections
Delayed approval
Unclear editing requests
Outstanding balances
The delivery estimate may be extended by at least the length of the Client-caused delay and may require additional scheduling time after the missing information is received.
Morwell Media is not responsible for a missed Client deadline caused by the Client’s failure to provide required information promptly.
16. Weather, Access, and Continuation Appointments
When weather, property access, safety, legal restrictions, or another condition requires a continuation or replacement Appointment, the full turnaround period begins after the final required capture work is completed.
Morwell Media may deliver completed portions earlier at its discretion.
For example:
If interior photography is completed on Monday but twilight photography is postponed until Thursday, the full collection’s standard turnaround may begin after Thursday’s twilight session.
The original listing or marketing deadline does not require Morwell Media to deliver incomplete or unfinished media.
17. Large and Complex Projects
Standard turnaround estimates may not apply to unusually large or complex projects, including:
Very large luxury estates
Apartment communities
Commercial properties
Multiple buildings
Multiple units
Model-home communities
Large amenity packages
Unusually high image quantities
Multiple videos or reels
Complex custom branding
Advanced editing
Projects requiring multiple capture dates
Extensive client approvals
Morwell Media may provide a custom delivery estimate before the Appointment or after reviewing the actual production scope.
If the selected collection appears materially insufficient for the Property or requested work, Morwell Media may discuss:
Additional production time
A collection upgrade
A custom quote
A revised delivery timeline
Reduced coverage
Separate delivery phases
The Client will be informed when Morwell Media reasonably determines that the standard turnaround period cannot apply.
18. Estimated, Not Absolute, Delivery Periods
Turnaround periods are reasonable professional estimates.
Morwell Media will make commercially reasonable efforts to deliver within the stated timeframe, but delivery may be extended because of:
Unusually complex editing
Unexpectedly high image volume
Technical problems
Software failure
Equipment problems
File corruption
Gallery or cloud-storage outages
Power or internet outages
Severe weather
Illness
Family emergency
Road or access issues
High workload
Third-party editing delays
Other circumstances outside Morwell Media’s reasonable control
Morwell Media will make reasonable efforts to notify the Client when a material delay becomes known and provide an updated estimate when possible.
19. Quality Control
Morwell Media may take the time reasonably necessary to perform professional quality control before release.
Quality-control procedures may include:
Reviewing HDR merges
Checking exposure and color
Correcting perspective
Reviewing window balance
Removing unusable frames
Confirming image sequence
Checking video playback
Verifying export sizes
Reviewing file names
Testing gallery access
Correcting delivery errors
Confirming that expected Deliverables are included
Professional quality control takes priority over premature delivery.
A Client’s urgent schedule does not require Morwell Media to knowingly release incomplete, corrupted, incorrectly exported, or materially unfinished work.
20. Revisions and Re-Edits
Revision timing begins after Morwell Media receives one complete, specific, and consolidated written revision request.
Eligible standard photo revisions will ordinarily be completed within:
Two business days
More involved revisions may require a custom estimate, including:
Video revisions
Advanced retouching
Object removal
Virtual alterations
New branding
Multiple export versions
Changes affecting many files
Requests outside standard editing
Additional revision rounds
Revision eligibility, limits, and charges are governed by Morwell Media’s Revisions & Re-Edits Policy.
21. Consolidated Revision Requests
The Client should review the complete delivery and submit all requested eligible corrections together.
Morwell Media may require the Client to consolidate requests that are:
Sent one at a time
Spread across several emails or messages
Vague or incomplete
Continuing to change
Contradictory
Submitted by multiple people without a designated decision-maker
Revision work does not begin until Morwell Media has received a sufficiently complete and understandable request.
Additional requests submitted after editing has begun may:
Receive a new turnaround estimate
Be treated as another revision round
Be subject to additional fees
Be scheduled based on availability
22. Reshoots and Return Visits
A reshoot or return visit involves new photography and is not treated as an ordinary revision.
Turnaround for replacement or additional media begins after:
The new photography is completed
All required information is received
Any applicable charge is paid
The requested scope is confirmed
The original turnaround period does not continue running while Morwell Media waits for a reshoot Appointment.
Reshoot eligibility, responsibility, fees, and limitations are governed by Morwell Media’s Reshoot Policy.
23. Delivery Method
Completed media will ordinarily be delivered through Morwell Media’s designated:
Online client gallery
Digital download link
File-delivery platform
Video-hosting or download service
Another electronic delivery system selected by Morwell Media
Morwell Media may provide separate folders, links, or files for:
MLS-size photographs
High-resolution photographs
Video
Social-media content
Drone media
Other contracted Deliverables
Morwell Media may change gallery or delivery providers without changing the Client’s substantive right to receive the contracted Deliverables.
24. When Delivery Is Considered Complete
Delivery is considered completed when Morwell Media sends the gallery, file link, or delivery notification to the email address or contact method provided by the Client.
The Client is responsible for:
Providing an accurate email address
Maintaining access to that email account
Checking spam, junk, promotions, and filtered folders
Ensuring the inbox can receive messages
Contacting Morwell Media if an expected notification is not received
Downloading media within the applicable storage period
A Client’s failure to open, view, or download the delivery notification does not mean Morwell Media failed to deliver the media.
25. Download and Third-Party Platform Problems
Morwell Media will make reasonable efforts to assist when a gallery or download problem is reported.
Morwell Media is not responsible for delays or failures caused by:
Client internet service
Client device incompatibility
Insufficient device storage
Full email inboxes
Spam filtering
Incorrect email addresses
Browser problems
Client software
MLS or brokerage platforms
Social-media platforms
Third-party gallery outages
External hosting problems
Security restrictions outside Morwell Media’s control
When reasonably possible, Morwell Media may:
Resend the delivery notification
Provide an updated link
Restore gallery access
Offer reasonable troubleshooting instructions
Use an alternate delivery method
A problem caused solely by the Client’s device, platform, or internet connection does not constitute late delivery by Morwell Media.
26. Reporting Delivery Problems
The Client should report an apparent:
Missing Deliverable
Corrupted file
Incorrect export
Broken download link
Inaccessible gallery
File-format problem
Other apparent delivery error
within five calendar days after delivery.
Prompt notification allows Morwell Media to investigate and correct eligible issues efficiently.
This operational reporting period does not limit any right that cannot lawfully be limited.
Requests involving creative preferences, new editing, additional images, or dissatisfaction unrelated to a technical delivery problem are governed by the applicable Revisions or Reshoot Policies.
27. RAW and Unedited Files
Standard turnaround periods apply only to the contracted final Deliverables.
Standard delivery does not include:
RAW camera files
Bracketed source exposures
Unmerged HDR sequences
Unedited video clips
Rejected or duplicate images
Lightroom catalogs
Editing project files
Proxy files
Audio outtakes
Unused drone footage
Other source material
RAW and unedited files are not automatically available for purchase or delivery.
Retention, storage, and disposal of source material are governed by Morwell Media’s Gallery, Image & RAW-File Storage Policy.
28. Early Delivery
Morwell Media may deliver some projects earlier than the stated estimate.
Early delivery:
Is a courtesy
Does not change the standard policy
Does not guarantee future overnight delivery
Does not create a new course of dealing
Does not require similar timing for another Property or Client
Does not create an entitlement to same-day delivery
Each Appointment is subject to its actual editing requirements and Morwell Media’s existing workload.
29. Client Listing and Marketing Deadlines
The Client is responsible for scheduling media services sufficiently in advance of:
MLS activation
Listing launches
Open houses
Broker previews
Advertising deadlines
Printing deadlines
Social-media campaigns
Seller commitments
Builder releases
Guest arrivals
Other marketing events
The Client should account for:
Standard turnaround
Weekends
Holidays
Weather delays
Twilight continuation dates
Drone restrictions
Access problems
Revision time
Payment requirements
Possible technical delays
Morwell Media is not responsible for a missed Client deadline when the Appointment was booked without allowing the published turnaround period or when delay results from circumstances outside Morwell Media’s reasonable control.
30. Services Added After the Appointment
Services requested after the original Appointment may receive a separate price and delivery estimate.
Added work may include:
Additional editing
New export sizes
Additional reels
A second video
New branding
Alternate video dimensions
Virtual staging
Advanced object removal
Additional image versions
New music
Additional social-media content
Other expanded Deliverables
The original turnaround estimate applies only to the services included in the confirmed order when capture was completed.
Morwell Media is not required to complete newly requested work within the original delivery period.
31. Third-Party and Specialty Editing
Morwell Media may use qualified third-party editors, production providers, gallery platforms, or other service providers to assist with:
HDR processing
Video editing
Floor-plan processing
Virtual staging
Advanced retouching
File delivery
Data storage
Other production activities
Specialty or outsourced work may require additional turnaround time.
Morwell Media remains responsible for coordinating the contracted delivery but is not responsible for delays caused solely by an unforeseeable third-party outage or service interruption beyond Morwell Media’s reasonable control.
32. Technical Problems and Data Recovery
Morwell Media maintains reasonable equipment and file-backup practices but cannot guarantee that every technical problem can be prevented.
Delivery may be extended because of:
Camera failure
Storage-card failure
Computer failure
Software malfunction
File corruption
Cloud-storage outage
Gallery outage
Internet outage
Power outage
Data-transfer error
Other unforeseeable technical issue
When a material technical issue occurs, Morwell Media may:
Attempt file recovery
Restore files from backup
Reprocess the media
Use an alternative delivery system
Request a limited reshoot
Provide an updated delivery estimate
Offer another reasonable remedy under the applicable Client Terms
Morwell Media will notify the Client when a technical problem is reasonably expected to cause a material delay.
33. Illness and Emergencies
Sudden illness, accident, family emergency, or another serious event may require an extension of the delivery period.
Morwell Media will make reasonable efforts to:
Notify the Client promptly
Preserve the media
Continue editing when reasonably possible
Provide an updated estimate
Arrange appropriate assistance
Offer another reasonable solution when necessary
To the fullest extent permitted by law, Morwell Media is not responsible for indirect or consequential losses resulting from a reasonable delay, including alleged lost commissions, delayed listings, lost profits, or missed sales opportunities.
34. Communications Outside Business Days
Messages received outside business days may be reviewed on the next business day.
Submitting a message, revision, approval, or payment during the weekend or a recognized holiday does not automatically make that day part of the applicable turnaround period.
For example:
A revision request received on Saturday may be treated as received on Monday, assuming Monday is a business day.
Morwell Media may respond sooner, but an early response does not alter this Policy.
35. Previews and Partial Deliveries
Previews, proofs, same-day images, or partial deliveries are not standard inclusions unless expressly stated in the selected service.
Morwell Media may provide:
A limited preview
A watermarked proof
A small number of early images
Partial delivery
A social-media preview
at its discretion.
A preview does not mean:
The complete gallery is ready
Editing has concluded
Every image has passed quality control
The full turnaround period has ended
The remaining Deliverables are late
Additional previews will be provided
36. Delays Caused by Client Review or Approval
When the Client’s approval is required for:
Branding
Music
Text
Voiceover
Image selection
Video direction
Proof review
Another creative decision
the turnaround period may pause until the Client responds.
Morwell Media may establish a new completion estimate after receiving the required approval.
A delay caused by the Client’s review, indecision, changing instructions, or failure to respond is not considered late delivery by Morwell Media.
37. Conflicting Instructions
If several individuals provide conflicting instructions, Morwell Media may pause work until the booking Client or designated decision-maker supplies one final written direction.
Morwell Media is not responsible for delay caused by:
Agent and homeowner disagreement
Multiple brokerage representatives
Conflicting branding requests
Different revision instructions
Unclear authority
Continuing scope changes
The Client should designate one person with authority to approve the Deliverables and revision instructions.
38. No Promise of Platform Acceptance
Morwell Media will use reasonable professional export standards, but delivery turnaround does not include a guarantee that every external platform will accept every file.
Platforms may have changing requirements involving:
File size
Dimensions
Compression
Video length
Codec
Naming
Orientation
Upload method
An external platform’s rejection does not automatically mean Morwell Media failed to deliver on time.
When the requested platform requirements were disclosed in advance, Morwell Media will make reasonable efforts to provide appropriate exports.
Additional exports requested after delivery may be treated as added work.
39. Relationship to Other Policies
This Policy should be read together with Morwell Media’s:
Client Terms
Cancellation & Rescheduling Policy
Weather & Twilight Policy
Property Preparation Guide
Property Access Requirements
Revisions & Re-Edits Policy
Reshoot Policy
Gallery, Image & RAW-File Storage Policy
Image Licensing and Usage Policy
Payment and Delivery Terms
When a more specific policy governs a particular issue, the more specific provision will control to the extent of a direct conflict.
40. Policy Updates
Morwell Media may revise this Policy from time to time.
The version provided or made available when the Client books will govern that Appointment unless Morwell Media and the Client agree otherwise in writing.
The Client should save or print a copy for their records.
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Morwell Media LLC
Revisions & Re-Edits Policy
Last Updated: 7/25/2026
This Revisions & Re-Edits Policy applies to all photographs, videos, social-media content, drone media, and related deliverables created by Morwell Media LLC (“Morwell Media”).
The person or entity booking the services is referred to as the “Client.” The photographs, videos, and other completed media selected and delivered by Morwell Media are referred to as the “Deliverables.”
This Policy establishes what qualifies as a standard revision, how requests must be submitted, what is included in the Client’s complimentary revision allowance, and when additional editing or a new photography appointment may be required.
This Policy should be read with Morwell Media’s Client Terms, Turnaround Time Policy, Reshoot Policy, Property Preparation Guide, Gallery, Image & RAW-File Storage Policy, Image Licensing and Usage Policy, and applicable service descriptions.
Original photographs generally receive copyright protection when created, and the photographer is ordinarily the initial copyright owner unless ownership is transferred or another recognized exception applies. Morwell Media’s separate licensing policy governs the Client’s permitted use of delivered media.
1. Complimentary Revision Round
Each completed order includes:
One complimentary revision round for eligible standard corrections.
A revision round means one complete and consolidated written list of requested changes submitted by the Client.
The complimentary revision allowance does not mean:
One free revision round per photograph
Unlimited editing
Unlimited messages or changes
A complete re-edit of the entire project
A new creative direction
A complimentary reshoot
Delivery of additional photographs or footage
Advanced retouching
Work outside the original service scope
Morwell Media will determine whether a requested change qualifies as an eligible standard correction.
2. Revision Request Deadline
The Client must submit the complimentary revision request within:
Five calendar days after delivery of the applicable media.
The five-day review period begins when Morwell Media sends the gallery, download link, video link, or delivery notification to the email address or contact method provided by the Client.
Requests submitted after the five-calendar-day review period:
Are not included automatically
May be accepted based on availability
May require an additional editing fee
May receive a new delivery estimate
May be impossible if the required source files are no longer available
Morwell Media may voluntarily consider a late request without creating an obligation to accept future late requests.
3. Consolidated Revision Requests
The Client must review the entire applicable delivery and submit all requested corrections together.
The request should include:
The image filename, gallery number, or video timestamp
A clear description of the requested change
Any relevant supporting details
One final set of instructions from the authorized decision-maker
Requests sent individually across multiple emails, text messages, social-media messages, or conversations may be treated as separate revision rounds.
Morwell Media may require the Client to consolidate requests before revision work begins.
The revision timeline will not begin until Morwell Media has received a sufficiently complete, specific, and understandable request.
4. Approved Submission Methods
Revision requests must be submitted in writing through one of the following methods:
Email to shayne@morwellmedia.com
Morwell Media’s designated gallery-comment or revision system, when available
Another written method expressly approved by Morwell Media
Telephone calls, voicemails, in-person conversations, or social-media messages will not be treated as complete revision instructions unless Morwell Media confirms the instructions in writing.
The Client is responsible for ensuring that Morwell Media receives the request within the applicable review period.
5. Eligible Standard Photo Corrections
The complimentary revision round may include reasonable technical corrections such as:
Minor brightness adjustments
Minor exposure corrections
Minor white-balance adjustments
Minor color corrections
Minor contrast adjustments
Reasonable crop adjustments
Straightening
Perspective or vertical-line correction
Correction of an apparent editing artifact
Correction of an accidental duplicate
Replacement of an incorrectly exported file
Correction of an unintended inconsistency within the delivered gallery
Other comparable corrections Morwell Media considers reasonable and technically appropriate
A requested correction must be possible using the existing captured file and must remain consistent with Morwell Media’s professional editing style.
Morwell Media does not guarantee that every requested correction can be completed without reducing image quality.
6. Morwell Media Processing or Delivery Errors
Morwell Media will correct an actual processing, editing, or delivery error without charging an additional standard editing fee.
Examples may include:
A corrupted delivered file
An incorrect export size
An accidental editing artifact
An obvious unintended color inconsistency
An incorrect crop caused during export
An accidental duplicate delivered in place of another selected image
A contracted final image that was successfully captured, selected for delivery, but accidentally omitted
Incorrect Client information entered by Morwell Media despite the Client providing correct information
Corrections of verified Morwell Media errors will not ordinarily consume the Client’s one complimentary creative revision round.
A difference in personal taste or display appearance does not automatically establish that an editing error occurred.
7. Professional Editing Style
The Client acknowledges that Morwell Media has been selected in part for its portfolio, professional judgment, shooting techniques, composition, and established editing style.
Morwell Media retains professional discretion regarding:
Exposure
White balance
Color
Contrast
Cropping
Composition
Image selection
Perspective
Window balance
Shadow and highlight treatment
Video pacing
Clip selection
Transitions
Music style
Overall presentation
Reasonable corrections may be requested, but the Client may not require Morwell Media to abandon its established style or recreate the style of another photographer or media company.
8. Subjective Restyling Requests
The complimentary revision round does not ordinarily include broad restyling requests such as:
Making the entire gallery substantially warmer or cooler
Making every photograph dramatically brighter or darker
Re-editing the entire gallery in a moodier style
Recreating another photographer’s editing style
Applying a substantially different color palette
Starting the edit over with a new creative direction
Changing every crop or composition based on a later preference
Creating several alternate versions of the same gallery
Reconstructing the entire video after the original direction was followed
Morwell Media may:
Decline the request
Offer a limited alternative
Provide a custom editing quote
Establish a new turnaround estimate
Subjective dissatisfaction does not automatically mean the Deliverables are defective or inconsistent with the purchased service.
9. Advanced Retouching
Advanced retouching is not included in standard editing or the complimentary revision round.
Advanced work may include:
Complex object removal
Extensive furniture removal
Vehicle removal
Trash-container removal
Removing cords or personal belongings throughout a room
Complex reflection removal
Removal of people or pets
Removal of construction materials
Extensive window-view reconstruction
Repairing stains or visible damage
Repairing walls, floors, ceilings, fixtures, or landscaping
Extensive portrait or skin retouching
Reconstructing missing visual information
Altering multiple images individually
Other labor-intensive or specialized editing
Advanced retouching requests will be evaluated individually.
Morwell Media may decline a request when it is technically impractical, would produce unacceptable quality, would misrepresent the Property, or falls outside Morwell Media’s offered services.
10. Advanced-Editing Pricing
Nonstandard and advanced editing will be priced by:
Custom written quote only.
The quote may consider:
Number of affected files
Editing complexity
Estimated labor
Required third-party editing
Available source information
Intended use
Requested deadline
Number of requested versions
Potential effect on image quality
Advanced editing will not begin until:
Morwell Media approves the request
The Client accepts the price and scope
Any required payment is received
A revised turnaround estimate is provided
Morwell Media is not required to provide advanced editing merely because the Client agrees to pay an additional fee.
11. No Virtual Staging or Artificial Property Alterations
Morwell Media does not offer or provide:
Virtual staging
Digital furniture placement
Digital furniture replacement
Lawn replacement or artificial lawn enhancement
Sky replacement or sky alteration
Renovation simulations
Construction-completion simulations
Digital additions of amenities
Virtual remodeling
Artificial replacement of permanent property features
Other comparable alterations intended to depict a materially different version of the Property
Morwell Media’s standard editing is intended to professionally present the Property as it actually appeared when photographed.
Ordinary adjustments such as exposure correction, color correction, perspective correction, cropping, and reasonable tonal refinement are not considered virtual staging.
12. Misleading or Deceptive Editing Requests
Morwell Media may refuse any requested alteration that could materially misrepresent the Property or create a deceptive impression.
Examples include:
Hiding a material property defect
Removing permanent damage
Adding a view that does not exist
Changing fixed architectural features
Altering room dimensions or layout
Making unfinished construction appear complete
Adding amenities that were not present
Removing permanent structures
Creating materially deceptive landscaping
Falsely changing neighboring or surrounding conditions
Altering a property in a manner inconsistent with applicable advertising or disclosure requirements
Arizona law prohibits deceptive or unfair practices, false promises, misrepresentations, and material omissions made in connection with the sale or advertisement of merchandise. Morwell Media will not knowingly perform edits it considers deceptive, unlawful, or professionally improper.
The Client remains responsible for ensuring that the Client’s publication and use of delivered media comply with applicable MLS, brokerage, advertising, disclosure, and professional requirements.
13. Property Preparation Is Not Editing
Editing and revision services do not replace the Client’s responsibility to prepare the Property before the Appointment.
Items left visible because the Property was not properly prepared do not qualify automatically for complimentary removal, including:
Clutter
Personal belongings
Clothing
Cleaning supplies
Pet items
Trash containers
Vehicles
Tools
Construction materials
Cords
Boxes
Unmade beds
Toiletries
Food or dishes
Occupants or workers
Other avoidable items
Morwell Media may:
Leave the item as photographed
Decline the removal request
Provide a custom quote for limited advanced retouching
Recommend a paid reshoot when editing is not appropriate
14. Difference Between a Re-Edit and a Reshoot
Re-Edit
A re-edit changes an existing captured file without returning to the Property.
Examples include:
Minor brightness correction
Minor color correction
Crop adjustment
Straightening
Correction of a visible editing artifact
Reshoot
A reshoot requires new photography, recording, or another visit to the Property.
A request will generally be considered a reshoot when it requires:
A camera position that was not captured
A different room arrangement
New staging
Different furniture placement
Working lights or features that were previously inoperable
Removal of vehicles after the original Appointment
Removal of occupants, workers, or pets
Different natural light or weather
Additional rooms or features
Changed landscaping or construction
New video footage
A new agent introduction
Different property conditions
Any other new capture
Reshoots are governed by Morwell Media’s separate Reshoot Policy and may require additional photography, travel, and service charges.
15. Missing Requested Photographs
When the Client believes a requested photograph is missing, Morwell Media will review:
The confirmed service scope
The selected collection
Written special requests
The Property’s condition
Access and safety limitations
The captured files
Professional image-selection decisions
If a photograph was clearly included in the confirmed scope and Morwell Media unintentionally failed to capture it, Morwell Media may provide an appropriate remedy, such as:
A limited return visit
A replacement image
A service credit
Another reasonable correction
The appropriate remedy will be determined by Morwell Media based on the circumstances.
A paid return visit may be required when the photograph:
Was not requested before or during the Appointment
Was outside the purchased collection
Required access that was not provided
Involved an unprepared area
Could not be completed safely
Was prevented by occupants, pets, contractors, or vehicles
Required a feature that was not operational
Was omitted because of Property conditions
Was later requested because of a change in preference
Was not reasonably necessary under the photographer’s professional judgment
16. Image Selection and Rejected Files
The Client receives the contracted final Deliverables selected and edited by Morwell Media.
The Client does not purchase or receive every photograph, frame, exposure, or clip created during the Appointment.
Morwell Media retains professional discretion to reject or withhold:
Test exposures
Duplicate photographs
Misfires
Blurred images
Incomplete HDR brackets
Images affected by movement
Unflattering or unusable expressions
Unsafe or misleading compositions
Images that do not meet professional standards
Redundant camera angles
Unused video clips
Unstable footage
Audio outtakes
Other unselected source material
A request to review or receive rejected files is not considered a standard revision request and may be declined.
17. RAW and Unedited Files
Standard delivery and revision services do not include:
RAW camera files
Bracketed source exposures
Unmerged HDR files
Unedited photographs
Unedited video clips
Rejected files
Duplicate files
Lightroom catalogs
Editing project files
Proxy files
Audio outtakes
Unused drone footage
Other source material
Requests for RAW or unedited files may be declined and do not qualify as complimentary revisions.
The storage, retention, availability, and deletion of source files are governed by Morwell Media’s Gallery, Image & RAW-File Storage Policy.
18. Photo Revision Turnaround
Eligible standard photo revisions will ordinarily be completed within:
Two business days after Morwell Media receives one complete written request.
The turnaround period will not begin until:
The request is complete
The affected files are clearly identified
The instructions are understandable
Conflicting directions have been resolved
Any applicable additional fee has been approved and paid
More complex revisions will receive a custom estimate.
Business days are Monday through Friday, excluding recognized holidays.
19. Video and Social-Media Revision Allowance
Standard video and social-media content includes:
One complimentary standard revision round requested within five calendar days after delivery.
The complimentary video revision round may include reasonable changes such as:
Correcting an obvious text error
Minor clip trimming
Minor sequencing adjustments
Correcting contact information that Morwell Media entered incorrectly
Minor audio-level adjustment
Correction of an export error
Correction of an unintended branding error
Another comparable minor correction
The complimentary revision round does not include new filming, a new creative concept, or complete reconstruction of the project.
20. Video Revision Turnaround
Eligible standard video and social-media revisions will ordinarily be completed within:
Three business days after Morwell Media receives one complete and consolidated written request.
Complex video changes may require:
A custom quote
A revised delivery estimate
Additional third-party editing time
New footage
A paid reshoot
Submitting new or changed instructions after revision work begins may extend the completion period.
21. Video Changes Requiring an Additional Quote
The following are not ordinarily included in the complimentary revision round:
Selecting a completely different song after editing is complete
Substantially reordering the entire video
Requesting a new creative concept
Adding a new voiceover
Recording a new agent introduction
Adding new footage
Creating a substantially different duration
Producing multiple alternate versions
Creating new horizontal or vertical versions not originally ordered
Extensive text or animation changes
Re-editing based on directions changed after approval
Reconstructing the project because multiple Client representatives disagree
Other substantial post-delivery changes
Morwell Media may provide a custom quote and new turnaround estimate or may decline the request.
22. Music Selection and Licensing
Music used in video and social-media content is subject to availability, licensing restrictions, platform requirements, and the intended use of the Deliverables.
The Client may request a mood, genre, or general music style. Morwell Media does not guarantee use of a specific commercial song.
Morwell Media is not required to use copyrighted music unless it is lawfully licensed and available for the intended use.
A third-party platform may mute, restrict, remove, block, or alter content based on its own music-licensing rules.
A platform restriction does not automatically qualify the Client for a free complete re-edit when:
The media was delivered correctly
The selected music was lawfully available for the intended delivery
The platform later changed its rules
The Client uploaded the media in a manner outside Morwell Media’s control
Morwell Media may offer an alternative edit when appropriate, subject to scope, availability, and possible fees.
23. Client-Supplied Information and Branding
The Client is responsible for reviewing and verifying all information supplied to Morwell Media, including:
Agent name
Brokerage name
Phone number
Email address
Property address
Website
Social-media handle
Logo
Required disclosures
Titles
Spelling
Branding instructions
Morwell Media will correct its own transcription or entry error without a standard correction fee.
If the Client supplied incorrect, incomplete, outdated, low-quality, or unapproved information, any later correction may:
Require an additional fee
Receive a new turnaround estimate
Require replacement branding files
Require reconstruction of affected Deliverables
The Client should submit final, approved information before editing begins.
24. Proofs and Client Approval
Morwell Media may provide a proof for custom, complex, branded, or specialty projects when appropriate.
A proof is not guaranteed for every standard service.
When a proof is provided, the Client must:
Review it carefully
Confirm spelling and information
Identify requested corrections together
Obtain necessary internal approvals
Respond within the stated review period
Once the Client approves a proof, later changes may be treated as an additional revision round and may require additional payment.
Approval confirms that the Client has reviewed the visible content and authorizes final export based on that version.
25. Authorized Decision-Maker
The booking Client must designate one person with authority to provide final revision instructions.
Morwell Media is not required to reconcile conflicting requests from:
The real estate agent
Homeowner
Seller
Brokerage
Builder
Property manager
Marketing assistant
Tenant
Other third parties
If conflicting instructions are received, Morwell Media may pause work until the authorized decision-maker provides one final written direction.
The resulting delay is not considered late performance by Morwell Media.
26. Third-Party Revision Requests
Morwell Media will ordinarily accept revision instructions only from:
The booking Client, or
A person the booking Client has authorized in writing
A homeowner, seller, brokerage employee, assistant, builder, property manager, or other person who did not book the Appointment may not direct revisions without written authorization from the booking Client.
Morwell Media may communicate with an authorized third party without transferring the Client’s payment, licensing, or contractual obligations to that person.
27. Additional Revision Rounds
After the complimentary revision round has been used:
Additional rounds are subject to availability
Additional editing fees may apply
Morwell Media may provide a custom quote
Work will not begin until the scope and price are approved
Payment may be required before editing begins
Each additional round will receive a new turnaround estimate
Morwell Media is not required to continue making changes indefinitely.
A request for additional rounds may be declined when the project has already been completed according to the confirmed scope and established style.
28. Changes Added After Revision Work Begins
Requests added after Morwell Media begins the approved revision round may be:
Added to the current round when minor and timely
Treated as a second revision round
Assigned an additional fee
Given a new delivery estimate
Deferred until the current round is completed
Declined when they materially conflict with approved instructions
The Client should not assume that a continuing series of new requests remains part of the original complimentary round.
29. Refunds Based on Editing Preference
Subjective dissatisfaction with editing style does not automatically entitle the Client to a refund.
When the Deliverables substantially conform to:
The purchased collection
The confirmed scope
Morwell Media’s portfolio style
The Property as presented
Reasonable professional standards
Morwell Media may offer an eligible correction or other accommodation but is not required to refund the service solely because the Client later prefers a different creative style.
This section does not limit any remedy that cannot lawfully be limited.
30. Media Already Published or Distributed
The Client may submit an eligible revision request within the review period even when the media has already been:
Uploaded to the MLS
Posted on social media
Added to a brokerage website
Sent to a seller
Printed
Used in an advertisement
Distributed to another authorized platform
Morwell Media may provide revised files, but the Client is responsible for:
Replacing the earlier MLS files
Updating brokerage websites
Updating property portals
Reposting social-media content
Replacing digital advertisements
Reprinting physical materials
Removing outdated versions
Notifying authorized recipients of the change
Morwell Media is not responsible for updating or removing files from third-party services controlled by the Client.
31. Use of Prior Versions
When revised media is delivered, the revised version replaces the earlier version for future authorized use.
The Client should discontinue use of an earlier version when it contains:
An error
Outdated information
Incorrect branding
A defect corrected by the revision
Content the parties agreed should be replaced
Morwell Media is not responsible for consequences caused by the Client’s continued publication of an outdated or superseded version.
32. Display and Printing Differences
Color, contrast, sharpness, and brightness may appear different across:
Computer monitors
Mobile phones
Tablets
Televisions
Printers
Browsers
Email applications
MLS systems
Social-media platforms
Gallery systems
A difference in appearance on one device does not automatically establish that the file was edited incorrectly.
Morwell Media may evaluate a reported issue using its standard production and export workflow.
Morwell Media cannot guarantee identical appearance across every uncalibrated device, display, printer, browser, or third-party platform.
33. Third-Party Platform Compression
External platforms may automatically:
Compress files
Reduce resolution
Change sharpness
Alter color
Crop images
Reframe videos
Change aspect ratios
Lower video quality
Reencode files
Apply platform-specific processing
Morwell Media does not control the processing performed by the MLS, Zillow, social-media platforms, brokerage websites, email systems, or other third-party services.
A problem caused solely by third-party compression or display behavior does not automatically qualify for complimentary re-editing.
Morwell Media may provide reasonable export guidance or an alternate standard export when appropriate.
34. Reference Images
Reference photographs or videos provided by the Client are treated as general creative guidance only.
Morwell Media cannot guarantee an exact match because of differences in:
Property design
Room dimensions
Natural light
Weather
Furnishings
Camera position
Equipment
Property condition
Time of day
Editing technique
Copyright restrictions
Conditions at the Appointment
A reference image does not require Morwell Media to copy another creator’s work or abandon its own professional style.
35. Rush Revision Requests
Expedited revision service may be available only through:
Advance written approval and a custom quote.
The $75 next-business-day rush fee offered for eligible initial still-photo delivery does not automatically apply to revision work.
Revision rush pricing may depend on:
Number of files
Complexity
Current workload
Client deadline
Required third-party editing
Type of media
Availability of source files
Morwell Media does not guarantee same-day or next-business-day revision service.
36. Third-Party Editors
Morwell Media may use qualified third-party editors or production providers to assist with:
Standard revisions
HDR corrections
Video revisions
Advanced retouching
Specialty exports
Other production work
Third-party or specialty work may receive a separate turnaround estimate.
Morwell Media remains responsible for coordinating the agreed Deliverables but is not responsible for an unforeseeable third-party outage or interruption beyond its reasonable control.
37. Source-File Availability
Revision work is subject to the continued availability and usability of the necessary source files.
Requests submitted after the applicable source-file storage period:
May be impossible
May require restoration from backup
May require an archive-retrieval fee
May require a new Appointment
May receive a custom estimate
May be declined
Morwell Media does not guarantee permanent storage of source files or previously delivered media.
Exact retention periods are governed by the Gallery, Image & RAW-File Storage Policy.
38. Right to Decline Revision Requests
Morwell Media may decline any revision request that is:
Technically impossible
Outside the original service scope
Misleading or deceptive
Unlawful
Infringing
Offensive or discriminatory
Contrary to applicable MLS or brokerage requirements
Inconsistent with professional standards
Likely to materially reduce image or video quality
Dependent on unavailable source information
A service Morwell Media does not offer
Submitted after the applicable files have been deleted
Otherwise unreasonable under the circumstances
Morwell Media may suggest an alternative but does not guarantee that an acceptable alternative exists.
39. Payment for Additional Editing
When additional editing fees apply:
Morwell Media may provide a written quote
The Client must approve the scope and fee
Payment may be required before work begins
The revision period will not begin until payment is received
Additional changes may require a revised quote
Final revised media may be withheld until all applicable amounts are paid
A delay caused by the Client’s late approval or payment is not considered late delivery by Morwell Media.
40. Relationship to Other Policies
This Policy should be read together with Morwell Media’s:
Client Terms
Turnaround Time Policy
Reshoot Policy
Property Preparation Guide
Property Access Requirements
Cancellation & Rescheduling Policy
Gallery, Image & RAW-File Storage Policy
Image Licensing and Usage Policy
Payment and Delivery Terms
When a more specific policy governs a particular issue, the more specific provision will control to the extent of a direct conflict.
41. Policy Updates
Morwell Media may revise this Policy from time to time.
The version provided or made available when the Client books will govern that Appointment unless Morwell Media and the Client agree otherwise in writing.
The Client should save or print a copy for their records.
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Morwell Media LLC
Reshoot Policy
Last Updated: 7/25/2026
This Reshoot Policy applies to all photography, videography, twilight photography, social-media content, drone media, and related services performed by Morwell Media LLC (“Morwell Media”).
The person or entity booking the services is referred to as the “Client.” The scheduled location is referred to as the “Property.” A return visit involving new photography, recording, or media capture is referred to as a “Reshoot.”
This Policy distinguishes between:
A limited complimentary corrective Reshoot arising from a verified Morwell Media error; and
A paid Client-requested or Property-caused Reshoot arising from circumstances outside Morwell Media’s responsibility.
This Policy should be read with Morwell Media’s Client Terms, Revisions & Re-Edits Policy, Property Preparation Guide, Property Access Requirements, Pet & Property Safety Policy, Cancellation & Rescheduling Policy, Weather & Twilight Policy, Travel & Service Area Policy, Turnaround Time Policy, Gallery, Image & RAW-File Storage Policy, and applicable service descriptions.
1. Definition of a Reshoot
A Reshoot is a new visit to the Property to capture photographs, video, drone media, social-media content, or other media that cannot reasonably be corrected using files captured during the original Appointment.
A Reshoot is different from a revision or re-edit.
A revision or re-edit uses an existing captured file to make an eligible correction, such as:
Minor brightness correction
Minor color correction
Straightening
Crop adjustment
Perspective correction
Correction of an editing or export error
A Reshoot requires new capture at the Property, such as:
A new camera position
A room or feature that was not captured
Newly prepared or restaged areas
Different lighting or Property conditions
New video footage
New agent appearances
Another twilight or drone visit
Morwell Media will determine whether a reported concern is properly handled as a revision, Reshoot, alternate-file delivery, credit, refund, or another reasonable remedy.
2. Two Categories of Reshoots
Complimentary Corrective Reshoot
A complimentary corrective Reshoot is a limited return visit approved when Morwell Media determines that:
Morwell Media made a verified capture or production error;
The affected coverage was clearly included in the confirmed service scope;
The problem cannot reasonably be corrected through editing or alternate-file delivery; and
The problem was not caused by the Client, Property, access, preparation, occupants, pets, weather, safety conditions, or another outside circumstance.
Client-Requested or Property-Caused Reshoot
A Client-requested or Property-caused Reshoot is a paid return visit resulting from circumstances such as:
Changed creative preferences
Additional requested coverage
Property-preparation failures
Missing or restricted access
Inoperable Property features
Occupant or pet interference
New staging or renovations
Different weather or lighting preferences
Conditions outside Morwell Media’s reasonable responsibility
Client-requested and Property-caused Reshoots require a custom quote and may require a new booking retainer.
3. Deadline to Report a Potential Reshoot Issue
The Client must report a concern that may require a complimentary corrective Reshoot within:
Five calendar days after delivery of the applicable media.
The review period begins when Morwell Media sends the gallery, download link, video link, or other delivery notification to the Client’s provided contact information.
Requests submitted after five calendar days:
Do not automatically qualify for complimentary corrective service
May be reviewed based on availability
May require additional fees
May be impossible to evaluate if relevant source files or records are no longer available
May be treated as a new paid Appointment
Morwell Media may voluntarily review a late request without creating an obligation to accept future late requests.
4. Required Written Request
Reshoot requests must be submitted in writing through:
Email to shayne@morwellmedia.com
Morwell Media’s designated gallery or revision system, when available
Another written method expressly approved by Morwell Media
Telephone calls, voicemail, social-media messages, or verbal discussions are not considered complete Reshoot requests unless confirmed in writing.
The Client is responsible for ensuring that the written request is received within the applicable review period.
5. Information Required for Review
The Client’s request should identify:
The specific room, feature, photograph, video section, or service involved
The relevant filename, gallery number, or video timestamp
What the Client believes is missing or technically deficient
Why the existing file cannot reasonably be corrected
Any relevant written special request from before the Appointment
Supporting screenshots or examples when helpful
Morwell Media may request additional information before determining whether a Reshoot is appropriate.
A vague request such as “redo the pictures” or “I do not like the gallery” is not sufficient to establish eligibility for a complimentary corrective Reshoot.
6. Review of the Request
Before approving or declining a complimentary corrective Reshoot, Morwell Media may review:
Delivered media
Original source files
Booking information
Selected collection
Written special requests
Property Information Form
Access instructions
Property-condition notes
Equipment data
Appointment communications
Weather and safety conditions
The circumstances surrounding the original Appointment
Morwell Media will ordinarily respond to a complete Reshoot request within:
Two business days
A response may take longer when additional information, source-file recovery, third-party review, or technical investigation is reasonably required.
7. Morwell Media Selects the Appropriate Remedy
The Client may report the concern, but Morwell Media will determine the appropriate and proportionate remedy.
Depending on the circumstances, Morwell Media may offer:
Correction through editing
Re-export of an existing file
Delivery of a suitable alternate captured image
A limited complimentary corrective Reshoot
A service credit
A partial refund attributable to the affected service
Another reasonable remedy
A complimentary Reshoot is not required when the concern can reasonably be resolved through a re-edit, re-export, alternate image, or another less disruptive correction.
The Client is not automatically entitled to select the most costly or extensive remedy.
8. Eligibility for a Complimentary Corrective Reshoot
A complimentary corrective Reshoot may be approved when:
A room or material feature clearly included in the confirmed scope was unintentionally missed by Morwell Media
A verified camera or equipment error caused required files to be unusable
Morwell Media made a verified focus, exposure, composition, or capture error that cannot reasonably be corrected
Contracted media became unavailable because of a verified technical failure despite reasonable backup practices
Morwell Media agrees that the delivered coverage materially failed to satisfy the confirmed service scope
Another verified Morwell Media error makes a limited return visit the most appropriate remedy
The issue must be attributable to Morwell Media rather than:
The Client
Property preparation
Access restrictions
Occupants
Pets
Inoperable Property features
Weather
Natural-light conditions
Safety concerns
Legal restrictions
Third-party platforms
Another outside circumstance
9. One Limited Corrective Return Visit
When approved, the affected order is eligible for no more than:
One limited complimentary corrective Reshoot.
The corrective Reshoot is restricted to the specific affected portion of the original service.
It does not reopen the entire original Appointment or create a right to repeat:
The full collection
Unaffected rooms
Unaffected exterior coverage
Completed twilight images
Completed video sequences
Successfully delivered drone media
Other satisfactory Deliverables
If additional services are requested during the corrective visit, they may require a separate quote and payment.
10. Scope of a Corrective Reshoot
A complimentary corrective Reshoot may cover only the affected:
Room
Feature
Camera angle
Exterior view
Video segment
Drone view
Other confirmed Deliverable
It does not ordinarily include:
Repeating unaffected rooms
Rephotographing the full Property
New staging or furniture placement
Newly requested angles
New rooms or amenities
New agent introductions
Additional video footage
Additional collection features
Property changes made after the original Appointment
A new creative direction
Repeating satisfactory media for consistency or preference
Morwell Media will determine the reasonable duration, number of replacement captures, and extent of coverage required to correct the verified issue.
11. Alternate Captured Images
Before scheduling a return visit, Morwell Media may determine whether an alternate professional file captured during the original Appointment adequately resolves the concern.
Morwell Media may:
Edit and deliver an alternate angle
Replace an affected file with another suitable image
Reprocess an existing file
Provide another reasonable captured option
A complimentary Reshoot is not required when a suitable existing image or reasonable re-edit addresses the confirmed problem.
The Client is not entitled to review every image captured or select from rejected, duplicate, test, or unedited files.
12. Subjective Preference Does Not Require a Complimentary Reshoot
A complimentary corrective Reshoot does not apply when a request is based solely on subjective preference, including:
Preferring another camera angle
Wanting a room to appear larger
Wanting more photographs than the collection includes
Wanting brighter or moodier media
Preferring different window exposure
Wanting another photographer’s composition or style
Requesting a different creative direction after delivery
Wanting different video pacing
Wanting more dramatic media
Disliking ordinary natural light
Changing preferences after reviewing the completed gallery
Subjective dissatisfaction does not automatically establish that Morwell Media performed the services incorrectly.
13. Morwell Media’s Professional Style
The Client acknowledges that Morwell Media is selected partly for its:
Portfolio
Composition
Camera placement
Editing style
Professional judgment
Image selection
Video pacing
Overall creative presentation
A Reshoot is not required merely because the Client later prefers a different creative style that was not approved before the Appointment.
Morwell Media is not required to recreate the style of another photographer, media company, listing, or reference image.
14. Previously Requested Versus Newly Requested Coverage
Morwell Media will distinguish between a photograph or feature that was:
Clearly Requested and Included
A room, angle, feature, or service clearly included in:
The selected collection
The Client’s written special requests
The confirmed service scope
A written pre-Appointment agreement
If clearly included coverage was unintentionally missed by Morwell Media, it may qualify for a corrective remedy.
Not Previously Requested
A room, angle, feature, or service first requested after delivery generally constitutes additional photography and does not qualify for a complimentary corrective Reshoot.
Clients may email shayne@morwellmedia.com to discuss available options, pricing, scheduling, or whether the additional request can be addressed through an existing file.
15. Optional Areas
A complimentary Reshoot does not ordinarily apply when the Client later requests an optional area that was not specifically identified before or during the original Appointment, including:
Garage
Closets
Pantry
Laundry room
Utility or mechanical room
Detached structure
Balcony or patio
Community amenities
Commercial back-of-house areas
Storage areas
Other optional spaces
These areas may be photographed only when included in the selected service, specifically requested, safe, prepared, and accessible.
A later request may require a paid return visit.
16. Property Preparation Failures
A paid Reshoot may be required when the original media accurately reflected the Property as presented.
Examples include:
Clutter was visible
Personal belongings remained in view
Beds were unmade
Cleaning was incomplete
Furniture was not staged
Trash containers were visible
Vehicles blocked exterior views
Pet items remained in rooms
Landscaping was not prepared
Pool or spa areas were not prepared
Contractors or cleaners were working
Rooms were unfinished
Requested spaces were not photo-ready
Other avoidable preparation issues interfered with the media
Morwell Media is not responsible for cleaning, organizing, staging, moving furniture, concealing personal information, or digitally removing visible objects.
Photography accurately showing the Property as presented is not a Morwell Media capture error.
17. Access Failures
A complimentary Reshoot does not apply when an area was omitted or the Appointment was affected because:
A room or structure was locked
An access code was missing or incorrect
A key was unavailable or did not work
A tenant or occupant denied entry
Required notice was not provided
A property manager, leasing office, concierge, or security representative restricted entry
Community amenities were unavailable
The Client failed to identify the requested area
Required authorization was not arranged
Access instructions were incomplete
A Property alarm or security system prevented entry
Another Client-controlled access issue occurred
A return visit resulting from an access failure will ordinarily be separately priced and may include applicable travel or access charges.
18. Occupants, Pets, and Active Work
A complimentary Reshoot does not apply when the original coverage was affected by:
Homeowners
Tenants
Children
Guests
Unsecured pets
Contractors
Cleaners
Movers
Maintenance workers
Landscapers
Pool-service providers
Deliveries
Client or seller interference
Other persons remaining in active photography areas
The Client is responsible for controlling Property activity and ensuring that active work areas are reasonably clear throughout the Appointment.
19. Inoperable Property Features
A paid return visit may be required when the original Appointment was affected by:
Burned-out bulbs
Inoperable exterior lighting
Inoperable landscape lighting
Pool or spa lights not working
Broken blinds or curtains
Unavailable smart-home controls
Damaged fixtures
Inoperable fireplaces
Inoperable water features
Property systems that were not tested
Features that were not available, prepared, or functioning
Morwell Media is not responsible for:
Replacing bulbs
Repairing fixtures
Troubleshooting electrical systems
Programming smart-home equipment
Locating hidden switches
Waiting for repairs
Digitally creating missing lighting or Property features
20. Changes Made After the Original Appointment
A new paid Appointment will ordinarily be required when the Client requests updated media because:
The Property was restaged
Furniture was moved or replaced
New décor was added
Renovations were completed
Construction was completed
Damage was repaired
Landscaping changed
The pool condition changed
Seasonal decorations changed
The listing agent, owner, or brokerage changed preferences
The Property’s appearance materially changed
These circumstances represent new Property conditions rather than correction of the original services.
21. Weather and Natural-Light Preferences
A complimentary Reshoot does not apply merely because the Client later wants:
A sunnier day
Different cloud cover
A more colorful sunset
Different natural-light direction
Less haze or smoke
Greener seasonal landscaping
Different reflections
A different sun position
Another weather condition
Conditions resembling a different Property or season
Weather-related postponements initiated by Morwell Media are governed by the Weather & Twilight Policy.
When the original conditions were safe and suitable for professional work, a later aesthetic preference may require a separately priced return visit.
22. Twilight Reshoots
A complimentary twilight Reshoot does not apply solely because:
The sunset was not sufficiently colorful
The Client dislikes natural cloud conditions
Property lights were not prepared
Exterior, pool, spa, or landscape lights were inoperable
Occupants, pets, workers, or vehicles interfered
The Property was not ready before the sunset-based window
Access was delayed
The Client wants another attempt for aesthetic preference
The Client expected sky replacement or artificial sky alteration
Morwell Media does not guarantee a specific sky color, sunset, cloud formation, or blue-hour appearance.
A limited corrective twilight Reshoot may be considered when Morwell Media made a verified capture or technical error that cannot reasonably be corrected through editing.
23. Drone Return Visits
Drone services apply only when Morwell Media is legally offering commercial drone operations.
A second drone visit is not automatically guaranteed when the original operation was prevented or limited by:
Weather
Wind
Visibility
Airspace restrictions
Temporary flight restrictions
Nearby aircraft
People or moving vehicles
Property or surrounding conditions
Equipment safety
Legal limitations
The remote pilot’s professional judgment
Drone-specific remedies are governed by the Weather & Twilight Policy, applicable drone terms, and the confirmed service scope.
A return visit may be offered, but booking and payment do not require a flight that the remote pilot considers unsafe or unlawful.
24. Technical Failure or Data Loss
If a verified equipment failure, file corruption, storage-card failure, or data loss makes contracted media unavailable, Morwell Media may offer:
A limited complimentary corrective Reshoot
An alternate available image
Reprocessing of recoverable media
A service credit
A refund attributable to the affected service
Another reasonable remedy
The appropriate remedy may depend on:
Whether source files can be recovered
Whether the Property remains available
Whether the Property has materially changed
Whether the original conditions can reasonably be recreated
The scope of affected media
The Client’s schedule
Morwell Media’s availability
Morwell Media does not guarantee that every technical problem can be corrected through a Reshoot.
25. Property No Longer Available
When a complimentary corrective Reshoot would otherwise be appropriate but the Property is no longer reasonably available because it has:
Sold
Closed
Become occupied
Been restaged
Been renovated
Lost access
Changed materially
Become unavailable for another reason
Morwell Media may provide another reasonable remedy instead of a return visit.
Possible remedies may include:
A service credit
A refund attributable to the affected portion
An available replacement file
Another mutually acceptable solution
Morwell Media is not required to guarantee a Reshoot that can no longer reasonably be completed.
26. Third-Party Platforms and Client Devices
A Reshoot is not required when the concern is caused solely by:
MLS compression
Zillow or listing-platform processing
Social-media compression
Brokerage website cropping
Email compression
Client device display
Monitor calibration
Printer variation
Browser behavior
A third-party platform rejecting, altering, or reframing media
Morwell Media may provide:
A reasonable alternate export
Upload guidance
A replacement download link
Basic technical assistance
when appropriate.
A platform or device issue does not ordinarily require a return to the Property.
27. Scheduling an Approved Corrective Reshoot
An approved complimentary corrective Reshoot will be scheduled for the first mutually available date that is reasonably practical.
Morwell Media will generally attempt to schedule the visit within:
Ten business days after approval
Scheduling remains subject to:
Property access
Client availability
Morwell Media’s existing appointments
Weather
Twilight or sunset timing
Drone restrictions
Safety
Property readiness
Service-specific requirements
Morwell Media does not guarantee:
Same-day scheduling
Next-day scheduling
Weekend availability
A specific sunset
A particular photographer arrival time
Completion before an accelerated Client deadline
28. Deadline to Complete an Approved Corrective Reshoot
The Client must provide reasonable Property availability so the corrective Reshoot can occur within:
Thirty calendar days after approval
Morwell Media may approve a longer period in writing when circumstances reasonably require it.
If the Client:
Does not provide reasonable availability
Does not respond to scheduling communications
Refuses the available reasonable dates
Delays the visit beyond the permitted period
Makes the Property unavailable
the complimentary corrective Reshoot opportunity may expire.
Any later return visit may require a custom quote and new booking retainer.
29. Property Preparation for Every Reshoot
All standard Property requirements apply again to every complimentary or paid Reshoot.
The Client must ensure that the Property is:
Fully prepared
Cleaned and staged
Safely accessible
Free from unnecessary occupants and workers
Free from unsecured pets
Properly illuminated
Available during the approved window
Prepared with vehicles moved
Ready with requested features operational
The Client remains responsible for complying with the Property Preparation Guide, Property Access Requirements, and Pet & Property Safety Policy.
Morwell Media is not responsible for recreating the original Property presentation.
30. Changed Conditions Between Visits
Morwell Media will make reasonable efforts to create consistent replacement media but cannot guarantee identical conditions between the original Appointment and Reshoot.
Differences may result from:
Weather
Natural light
Sun position
Furniture
Staging
Landscaping
Pool condition
Construction
Occupancy
Décor
Neighboring activity
Traffic
Seasonal changes
Property maintenance
Other environmental conditions
Ordinary differences between two Appointment dates do not automatically require another complimentary Reshoot or additional editing.
31. Travel for a Verified Morwell Media Error
Morwell Media will not ordinarily charge an additional standard travel fee for a complimentary corrective Reshoot within Morwell Media’s standard service area when the visit is required solely because of a verified Morwell Media error.
The Client may remain responsible for unusual or third-party expenses, including:
Paid parking
Tolls
Building fees
Security or escort charges
Permits
Special access fees
Specialty transportation
Lodging
Other nonstandard expenses
These circumstances will be reviewed individually.
32. Pricing for Client-Requested or Property-Caused Reshoots
Client-requested and Property-caused Reshoots will be priced by:
Custom written quote only.
The quote may consider:
Travel
Parking
Time required
Number of rooms or areas
Service type
Equipment
Twilight timing
Drone requirements
Editing
Property access
Project complexity
Required turnaround
Other reasonably related costs
The return visit will not be scheduled until Morwell Media approves the request and the Client accepts the scope and pricing.
33. New Booking Retainer
A Client-requested, preference-based, or Property-caused paid Reshoot may require a new:
25% booking retainer
The booking retainer will be based on the approved Reshoot service amount shown through the applicable booking or invoicing process.
The booking retainer:
Reserves the new Appointment
Is applied toward the Reshoot balance
Is governed by the Cancellation & Rescheduling Policy
Must be paid before the return visit is considered confirmed
No new booking retainer will be required for an approved complimentary corrective Reshoot.
34. Cancellation or Failure of a Complimentary Corrective Reshoot
A complimentary corrective Reshoot opportunity may be considered used or forfeited if the Client:
Cancels with less than 24 hours’ notice
Fails to provide access
Provides incorrect access information
Does not prepare the Property
Does not appear when required
Fails to secure pets
Allows occupants or workers to interfere
Makes the Property unsafe
Causes the corrective visit to be unsuccessful
Otherwise violates the applicable scheduling or Property requirements
Morwell Media may offer another return visit, but any later visit may require:
A custom quote
New travel charges
A new booking retainer
Payment as a separate Appointment
35. Corrective Reshoot Duration and Deliverables
Morwell Media will determine the reasonable duration, capture plan, and number of replacement Deliverables necessary to address the verified issue.
A limited corrective Reshoot does not guarantee:
A full-length Appointment
Repetition of the entire collection
A particular number of extra files
Additional creative options
Repeated unaffected coverage
Additional purchased value beyond the corrective purpose
Morwell Media will select and edit the replacement media using its ordinary professional judgment.
36. Delivery Following a Reshoot
Replacement still photographs will ordinarily be delivered within:
Two business days after the Reshoot is completed
Video, social-media content, drone media, or complex Deliverables may receive a separate written estimate consistent with the Turnaround Time Policy.
The delivery period may not begin until:
New capture is complete
Required information has been received
Any applicable balance has been paid
Conflicting instructions have been resolved
The original delivery deadline does not continue running while Morwell Media waits for a Reshoot to occur.
37. Revisions to Replacement Media
Replacement media remains eligible for correction if Morwell Media makes an actual editing, export, or delivery error.
However, a complimentary corrective Reshoot does not create:
Unlimited revision rounds
A new right to change the creative direction
A right to request additional newly captured angles
A right to repeat the correction visit again for subjective preference
Eligible corrections remain subject to the Revisions & Re-Edits Policy.
38. Authorized Decision-Maker
Reshoot requests, approvals, and final instructions must come from:
The booking Client; or
One person the booking Client authorizes in writing
Morwell Media is not required to reconcile conflicting instructions from:
Agent
Homeowner
Seller
Brokerage
Builder
Property manager
Tenant
Marketing assistant
Another third party
Morwell Media may pause review, scheduling, capture, or editing until one authorized decision-maker provides a final written direction.
39. Unaffected Services Remain Payable
A problem affecting one room, camera angle, image, video segment, or limited service does not automatically entitle the Client to:
A full collection refund
Repetition of the entire Appointment
Refund of unaffected services
Cancellation of properly completed services
Delivery of additional free media
Any corrective remedy will ordinarily be limited to the affected portion.
Successfully completed and properly delivered services remain payable.
40. Indirect or Consequential Losses
To the fullest extent permitted by applicable law, Morwell Media is not responsible for indirect, incidental, special, punitive, or consequential losses allegedly resulting from a Reshoot, correction, or delay, including:
Lost commissions
Delayed listings
Missed sales opportunities
Seller dissatisfaction
Lost profits
Printing or reprinting costs
Advertising expenses
Brokerage expenses
Social-media expenses
Third-party platform charges
This provision does not limit any liability or remedy that cannot lawfully be limited.
41. Safety During a Reshoot
All ordinary safety requirements remain in effect during every complimentary or paid Reshoot.
Morwell Media may refuse to enter, stop work, or leave when conditions are unsafe, threatening, unlawful, or unsuitable, including:
Aggressive or unsecured animals
Threatening conduct
Structural hazards
Active construction
Biohazards
Unsafe weather
Disputed access
Criminal activity
Unsafe roads or parking
Other conditions presenting a reasonable risk
A corrective obligation does not require Morwell Media to proceed under unsafe or unlawful conditions.
42. RAW, Rejected, and Unedited Files
A Reshoot dispute does not entitle the Client to receive:
RAW files
Bracketed source exposures
Unedited photographs
Rejected images
Duplicate frames
Test exposures
Unedited video footage
Editing project files
Lightroom catalogs
Every file created during the Appointment
The appropriate remedy is limited to the affected contracted Deliverables.
Source-file handling remains governed by the Gallery, Image & RAW-File Storage Policy.
43. Source-File and Record Availability
Morwell Media’s ability to evaluate a Reshoot request depends on the continued availability of:
Source files
Delivered media
Booking records
Client communications
Property information
Production notes
Requests submitted after the applicable storage period:
May be impossible to evaluate
May require archive restoration
May require an archive-retrieval fee
May require a new paid Appointment
May be declined
Morwell Media does not guarantee permanent storage of project files, source media, or booking records beyond applicable retention periods.
44. Right to Decline a Reshoot Request
Morwell Media may decline a Reshoot request that is:
Outside the original scope
Unsupported by the booking records
Based solely on subjective preference
Technically unnecessary
Correctable using an existing file
Unsafe
Unlawful
Deceptive
Impossible because the Property has changed
Submitted after relevant records or source files are no longer available
A service Morwell Media does not offer
Otherwise unreasonable under the circumstances
When appropriate, Morwell Media may offer a paid alternative without guaranteeing that an alternative is available or technically possible.
45. Relationship to Other Policies
This Policy should be read together with Morwell Media’s:
Client Terms
Revisions & Re-Edits Policy
Property Preparation Guide
Property Access Requirements
Pet & Property Safety Policy
Cancellation & Rescheduling Policy
Weather & Twilight Policy
Travel & Service Area Policy
Turnaround Time Policy
Gallery, Image & RAW-File Storage Policy
Image Licensing and Usage Policy
Payment and Delivery Terms
When a more specific policy governs a particular issue, the more specific provision will control to the extent of a direct conflict.
46. Policy Updates
Morwell Media may revise this Policy from time to time.
The version provided or made available when the Client books will govern that Appointment unless Morwell Media and the Client agree otherwise in writing.
The Client should save or print a copy for their records.
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Morwell Media LLC
Gallery, Image & RAW-File Storage Policy
Last Updated: 7/25/2026This Gallery, Image & RAW-File Storage Policy applies to all photographs, videos, social-media content, drone media, galleries, source files, and related digital materials created, processed, hosted, stored, or delivered by Morwell Media LLC (“Morwell Media”).
The person or entity booking the services is referred to as the “Client.” The photographs, videos, and other final media included in the purchased services are referred to as the “Deliverables.” The online system used to provide access to Deliverables is referred to as the “Gallery.”
This Policy establishes how long Galleries and different categories of media are ordinarily maintained, the Client’s responsibility to download and back up Deliverables, and the limitations of Morwell Media’s storage obligations.
This Policy should be read with Morwell Media’s Client Terms, Turnaround Time Policy, Revisions & Re-Edits Policy, Reshoot Policy, Image Licensing and Usage Policy, Privacy Policy, and Payment and Delivery Terms.
This Policy governs storage and delivery only. It does not transfer copyright ownership. Original photographs are generally protected when created, and the photographer is ordinarily the initial copyright owner unless the work qualifies as a work made for hire or ownership is transferred through an applicable agreement or legal mechanism.
1. Gallery and Delivery System
Morwell Media will ordinarily deliver completed media through its designated:
Online client Gallery
Digital download link
File-delivery platform
Video-hosting or download service
Another electronic delivery system selected by Morwell Media
Morwell Media may change its Gallery, hosting, cloud-storage, or delivery provider without changing the Client’s right to receive the contracted Deliverables.
The Client is not entitled to require delivery through a particular platform unless Morwell Media agrees otherwise in writing.
2. Standard Gallery-Access Period
A standard online Gallery will ordinarily remain active for:
Thirty calendar days after final delivery.
The Gallery period is intended to provide the Client with a reasonable opportunity to:
Review the Deliverables
Download the files
Save the appropriate versions
Distribute authorized files
Establish the Client’s own backup system
The Gallery is a temporary delivery convenience. It is not permanent storage and should not be treated as the Client’s long-term media archive.
3. Beginning of the Gallery Period
The 30-calendar-day Gallery period begins when Morwell Media sends the final Gallery, download link, or delivery notification to the email address or contact method supplied by the Client.
The period begins when the delivery notification is sent, regardless of when the Client:
Opens the email
Views the Gallery
Downloads the files
Shares the link
Begins using the Deliverables
The Client is responsible for providing accurate contact information and monitoring the provided email account.
Failure to open the delivery notification does not delay or restart the Gallery period.
4. Partial and Split Deliveries
When a collection includes media delivered in separate phases—such as standard photography, twilight photography, video, social-media content, or drone media—the standard Gallery period will ordinarily begin after the final contracted portion is delivered.
Morwell Media may establish separate expiration dates when:
Different services use different delivery platforms
Completed portions are delivered separately
A Client requests early partial delivery
A weather or access delay affects only one portion
Technical limitations require separate links
Different media types have different hosting requirements
The expiration date displayed in the Gallery or stated in the delivery communication will control for that particular delivery.
5. Revised and Replacement Files
When Morwell Media delivers final revised files that replace earlier Deliverables, the applicable Gallery will ordinarily remain available for at least:
Thirty calendar days after the latest final revised delivery.
This extension applies when revised files materially replace earlier versions.
The following do not automatically restart the Gallery period:
Resending the same delivery email
Correcting a link
Resetting a password
Providing basic download assistance
Reopening a message that was previously sent
Making a minor administrative adjustment unrelated to the Deliverables
Morwell Media may remove superseded files from the active Gallery once replacement files are delivered.
6. Client Download Responsibility
The Client is solely responsible for downloading all required Deliverables before the Gallery expires.
The Client should confirm that:
Every contracted file has been downloaded
The downloaded files open correctly
Both MLS-size and high-resolution versions have been saved when included
Videos play correctly
Files have been stored in an organized location
Copies are available to the Client’s authorized team when needed
Morwell Media is not responsible for the Client’s failure to download the Deliverables within the stated availability period.
7. Client Backup Responsibility
After downloading the Deliverables, the Client is responsible for establishing and maintaining an independent backup system.
Morwell Media recommends saving the completed media in at least two separate locations, such as:
A computer and an external storage drive
A computer and a trusted cloud-storage account
Two independent cloud or physical storage locations
Another reliable combination selected by the Client
The Client should not rely solely on:
The Morwell Media Gallery
A single computer
A mobile phone
One external drive
An email attachment
An MLS or listing platform
A social-media account
A brokerage website
Once delivery has been completed, Morwell Media is not responsible for files subsequently lost, deleted, damaged, altered, or overwritten within systems controlled by the Client or a third party.
8. Gallery-Expiration Reminders
Morwell Media may provide an automated or courtesy reminder before a Gallery expires.
However:
A reminder is not guaranteed
Failure to receive a reminder does not extend the Gallery period
Spam filtering or email delivery issues do not change the expiration date
The Client remains responsible for monitoring the Gallery and downloading the files
The expiration date stated in the Gallery or delivery notice remains controlling unless Morwell Media confirms an extension in writing.
9. Gallery Extensions
The Client may request extended Gallery hosting before the Gallery expires.
Extensions are subject to:
Written request
Morwell Media’s approval
Continued platform and file availability
Payment of any applicable hosting or administrative fee
A stated extension period
When approved, Gallery extensions will ordinarily be provided in:
Thirty-calendar-day increments.
Morwell Media may decline an extension because of platform limitations, file-storage requirements, account changes, technical conditions, or another reasonable business consideration.
No Gallery extension is effective until Morwell Media confirms it in writing.
10. Expired-Gallery Reactivation
Morwell Media is not required to reactivate an expired Gallery.
When the necessary final files remain available, Morwell Media may offer:
Temporary Gallery reactivation
Creation of a replacement download link
Restoration from an internal archive
Delivery through another available system
A reactivated Gallery will ordinarily remain available for:
Seven calendar days, unless Morwell Media states another period in writing.
The Client must download all needed files during that period.
Reactivation is not guaranteed merely because Morwell Media previously stored or delivered the files.
11. Reactivation and Archive-Retrieval Fees
Expired-Gallery reactivation, archive retrieval, Gallery reconstruction, or replacement delivery will be priced by:
Custom written quote only.
Pricing may consider:
Age of the project
Location of the files
Number and size of files
Whether the Gallery must be rebuilt
Archive-restoration time
Required cloud downloads
Video-file size
File conversion
Administrative time
Urgency
Whether outside editing or technical assistance is required
Restoration work will not begin until:
Morwell Media confirms that restoration appears possible
The Client accepts the quote
Any required payment is received
A delivery estimate is provided
Payment of an archive-retrieval fee does not guarantee that every original file can be recovered.
12. Final Edited Photograph Retention
Morwell Media will ordinarily attempt to retain copies of delivered final edited photographs for:
Twelve months after final delivery.
This retention period applies to the final edited files maintained by Morwell Media and is separate from the 30-day active Gallery period.
Final edited photographs may be retained longer at Morwell Media’s discretion, but extended retention does not create a guarantee of permanent availability.
Morwell Media is not required to keep the original Gallery active for the entire internal retention period.
13. Final Video and Social-Media Content Retention
Morwell Media will ordinarily attempt to retain final delivered videos, reels, and completed social-media content for:
Six months after final delivery.
Because video files may require substantial storage capacity, the Client must download and independently preserve all final videos during the active delivery period.
The six-month internal retention period does not guarantee:
Continuous online access
The continued existence of the original delivery link
Storage of every alternate export
Storage of platform-specific uploads
Permanent availability of editing project files
14. RAW Still-Photo Storage
Morwell Media will ordinarily retain RAW still-photo source files for:
Ninety calendar days after final delivery.
This may include:
Original camera RAW files
Three-shot bracketed exposures
Source files used for HDR merging
Related still-photo capture files
After 90 calendar days, these files may be permanently deleted, overwritten, consolidated, removed from active storage, or otherwise made unavailable without additional notice.
The retention of a RAW file does not mean that the Client is entitled to receive it.
15. Unedited Video and Project-File Storage
Morwell Media will ordinarily retain unedited video source material and related project files for:
Thirty calendar days after final video delivery.
This category may include:
Unedited video clips
Audio recordings
Draft timelines
Video-editing project files
Proxy files
Temporary render files
Unused drone footage
Intermediate exports
Other video-production source material
After the 30-calendar-day period, these files may be permanently deleted without further notice.
The Client should submit eligible video revision requests within the review period established in the Revisions & Re-Edits Policy.
16. Rejected, Duplicate, and Unselected Files
Morwell Media does not guarantee any storage period for:
Test exposures
Duplicate files
Misfires
Blurred photographs
Incomplete HDR brackets
Unusable exposures
Rejected compositions
Unstable video clips
Audio outtakes
Temporary files
Redundant images
Other unselected source material
Morwell Media may delete such files at any time after final delivery.
The Client purchases the contracted final Deliverables—not every frame, exposure, clip, or file created during the Appointment.
17. No Permanent-Storage Guarantee
Morwell Media is not a permanent archival, cloud-storage, records-storage, or data-recovery provider.
Although Morwell Media may use reasonable storage and backup practices, it does not guarantee:
Permanent preservation
Indefinite Gallery access
Lifetime file recovery
Continuous third-party hosting
Permanent retention of RAW files
Permanent retention of project files
Recovery after the stated retention periods
Availability of every previous export or Gallery layout
The Client must establish its own long-term storage and backup system immediately after delivery.
18. RAW and Unedited Files Are Not Included
Standard delivery does not include:
RAW camera files
Bracketed source exposures
Unmerged HDR files
Unedited photographs
Rejected photographs
Duplicate files
Test exposures
Unedited video footage
Editing catalogs
Lightroom catalogs
Project files
Proxy files
Audio outtakes
Every frame captured
Other source material
Requests for RAW or unedited files are not considered ordinary Gallery-restoration or revision requests.
Such requests may be declined without affecting the Client’s right to receive the contracted final Deliverables.
19. No RAW-File Release
Morwell Media does not offer or deliver RAW, unedited, bracketed, rejected, or project files as part of its standard services.
Morwell Media may decline all requests for source files, including requests accompanied by an offer to pay an additional fee.
The Client understands that source files:
Are unfinished production materials
May not reflect Morwell Media’s final quality
May require specialized software
May include incomplete exposure sequences
May not be suitable for publication
Are not part of the purchased Deliverables
The Client’s license applies only to the final Deliverables provided by Morwell Media.
20. Delivered File Formats
Morwell Media’s storage obligations apply only to the final formats included in the purchased service or expressly agreed upon in writing.
Final Deliverables may include:
MLS-size JPEG photographs
High-resolution JPEG photographs
Final MP4 video
Final vertical social-media video
Final drone photographs
Final drone video
Other specifically purchased formats
Morwell Media is not required to create, retain, or reproduce every possible:
Resolution
File type
Aspect ratio
Compression level
Video codec
Alternate edit
Platform-specific version
Color space
Naming format
Additional exports requested after delivery may be treated as additional work and receive a custom quote or turnaround estimate.
21. Reasonable Backup and File-Management Practices
Morwell Media will use reasonable professional backup and file-management practices appropriate to its operations.
Morwell Media may change its internal:
Storage devices
Folder structure
Cloud provider
Backup provider
Gallery platform
Editing software
File-naming system
Archive process
Retention workflow
The Client is not entitled to require Morwell Media to use a particular:
Hard drive
Cloud service
Number of backups
Data center
Technical configuration
Archive method
A change in Morwell Media’s internal system does not alter the Client’s responsibility to download and independently preserve the final Deliverables.
22. Storage Risks
No digital-storage system is completely immune from loss, corruption, interruption, or unauthorized access.
Storage and delivery may be affected by:
Hardware failure
Storage-card failure
Drive failure
File corruption
Software malfunction
Theft
Fire
Flood
Power outage
Internet outage
Cybersecurity incident
Cloud-provider outage
Gallery-platform failure
Human error
Natural disaster
Other unexpected events
Morwell Media does not guarantee that every technical or storage problem can be prevented or corrected.
Morwell Media will exercise reasonable care but does not promise impossible or permanent protection against every form of data loss.
23. File Loss Before Final Delivery
If contracted media become unavailable before final delivery because of verified technical failure, data corruption, equipment malfunction, or another covered production problem, Morwell Media may offer an appropriate remedy under the Reshoot Policy.
Possible remedies may include:
Attempted file recovery
Reprocessing from backup
Alternate-file delivery
A limited corrective Reshoot
A service credit
A refund attributable to the affected service
Another reasonable remedy
Morwell Media will determine the appropriate remedy based on:
Scope of the affected files
Recoverability
Property availability
Whether conditions can reasonably be recreated
Client timing
Morwell Media’s availability
Other relevant circumstances
24. Responsibility After Delivery
After Morwell Media successfully delivers the contracted media and provides the applicable Gallery-access period, the Client assumes responsibility for downloading, organizing, preserving, and backing up the Deliverables.
Morwell Media is not responsible when the Client:
Fails to download the files
Deletes the files
Loses access to a device or account
Overwrites the files
Damages an external drive
Loses cloud-storage credentials
Allows an employee or vendor to delete the files
Relies solely on a third-party platform
Otherwise fails to maintain an independent copy
The continued existence of an internal Morwell Media copy does not relieve the Client of this responsibility.
25. Availability After the Retention Period
Once an applicable storage or retention period expires, Morwell Media may:
Permanently delete the files
Overwrite storage space
Remove the files from active systems
Remove the original Gallery
Consolidate archives
Retain only selected final files
Make the files unavailable for future restoration
Morwell Media may retain files longer than the stated period at its discretion.
Discretionary extended retention does not:
Create a permanent-storage commitment
Extend the Client’s Gallery period
Guarantee later restoration
Waive an archive-retrieval fee
Establish the same retention period for future projects
26. Reporting Technical Delivery Problems
The Client should report an apparent technical delivery problem within:
Five calendar days after delivery.
This includes:
Missing contracted files
Corrupted downloads
Broken Gallery links
Incorrect export versions
Inaccessible final media
Files that will not open
Another apparent delivery-system error
The Client should identify the affected file, Gallery, or link and provide sufficient information for Morwell Media to evaluate the issue.
Creative revision requests are governed by the Revisions & Re-Edits Policy.
Reshoot concerns are governed by the Reshoot Policy.
27. Gallery Security
Morwell Media may protect a Gallery through reasonable access controls, including:
Private links
Passwords
Download PINs
Email-based access
Account authentication
Expiring links
Other available security measures
Morwell Media does not guarantee that an online Gallery or digital transmission system is completely immune from:
Unauthorized access
Link forwarding
Credential sharing
Cyberattack
Platform vulnerability
Third-party misconduct
The Client should protect all Gallery access information and share it only with authorized recipients.
28. Sharing Gallery Credentials
The Client is responsible for anyone with whom the Client shares:
Gallery links
Passwords
Download PINs
Account credentials
Files downloaded from the Gallery
Morwell Media is not responsible when the Client or an authorized recipient shares access with:
A seller
Homeowner
Brokerage employee
Marketing assistant
Vendor
Property manager
Designer
Another third party
Sharing Gallery access does not transfer:
The booking agreement
Payment responsibility
Copyright ownership
The scope of the Client’s license
Authority to order additional services
29. Suspected Unauthorized Access
The Client should promptly notify Morwell Media if the Client suspects that a Gallery link, password, or download PIN has been accessed or distributed without authorization.
Morwell Media may take reasonable action, including:
Disabling the existing link
Changing the password or PIN
Temporarily suspending downloads
Creating a replacement Gallery
Providing a new delivery link
Investigating available access information
Taking another reasonable security measure
Morwell Media does not guarantee that previously downloaded or distributed copies can be recalled, deleted, or controlled.
30. Third-Party Gallery and Hosting Providers
Morwell Media may rely on qualified third-party providers for:
Gallery hosting
Cloud storage
File transfer
Email delivery
Video hosting
Backup
Payment processing
Other digital services
Gallery access may be temporarily affected by:
Scheduled maintenance
Provider outages
Internet disruptions
Email-delivery failures
Cybersecurity incidents
Platform updates
Service changes
Other events outside Morwell Media’s direct control
Morwell Media will make reasonable efforts to restore access or provide an alternate delivery method when a material problem occurs.
Temporary third-party unavailability does not automatically create a right to a refund or Reshoot.
31. Client Device, Software, and Internet Problems
Morwell Media is not responsible for download or playback problems caused by:
Weak or unavailable internet
Insufficient device storage
Unsupported devices
Outdated browsers
Client software
Full email inboxes
Spam filters
Client cloud-storage limits
Account restrictions
Security settings
Employer or brokerage network restrictions
Another Client-controlled technical issue
Morwell Media may provide reasonable basic troubleshooting assistance but is not responsible for repairing, configuring, or supporting the Client’s hardware, software, internet connection, or third-party accounts.
32. Transfer of Gallery Control
The Client may not transfer primary control of the Gallery or booking account to another agent, brokerage, homeowner, seller, or third party without Morwell Media’s written approval.
Morwell Media may authorize another person to receive or manage Gallery access when appropriate.
Sharing authorized access does not:
Transfer the Client’s contractual obligations
Transfer payment responsibility
Transfer copyright ownership
Expand the permitted image license
Permit the recipient to sell or relicense the media
Create a separate Client relationship
33. Nonpayment and Gallery Access
Morwell Media may withhold, restrict, suspend, or disable Gallery access or downloads while any properly invoiced amount remains unpaid.
Outstanding charges may include:
Remaining collection balance
Travel fees
Parking or access costs
Rush fees
Additional editing charges
Reshoot or return-visit charges
Approved add-ons
Other properly disclosed charges
Editing may be completed internally, but Morwell Media is not required to release final downloadable media until required payment has been received and processed.
A payment-related delay is not considered late delivery by Morwell Media.
34. Chargebacks and Payment Disputes
Morwell Media may temporarily suspend Gallery access or downloads during:
A payment reversal
Chargeback
Returned payment
Suspected fraud
Unauthorized-payment claim
Unresolved billing dispute
Morwell Media may preserve the Gallery and related records while the dispute is reviewed.
Suspension does not eliminate any nonwaivable legal right, but Morwell Media is not required to continue providing unrestricted downloadable access while payment for the services remains disputed or reversed.
35. Client-Requested Deletion
The Client may submit a written request asking Morwell Media to delete an active Gallery or specified media.
The Client understands that:
Deletion may be permanent and irreversible
Restoration may not be possible
A deletion request does not create a refund
Backup copies may not disappear immediately
Technical systems may retain limited temporary copies
Morwell Media may retain records required for legitimate business purposes
Morwell Media may retain media when it has a separate lawful or contractual right to do so
Morwell Media may request reasonable verification of the requesting person’s identity and authority before processing a deletion request.
36. Legal Holds, Complaints, and Disputes
Morwell Media may preserve files beyond the ordinary retention period when they are reasonably relevant to:
A payment dispute
Chargeback
Insurance claim
Legal claim
Client complaint
Copyright concern
Security incident
Government or lawful regulatory request
Contract enforcement
Another legitimate business need
The ordinary deletion schedule may be suspended until the matter is resolved and any necessary record-retention period has ended.
37. Business Records
Contracts, invoices, payment records, tax records, booking information, Client communications, policy acceptances, access records, and other business documents may be retained longer than the applicable Gallery or media-storage period.
Business records may be maintained as reasonably necessary for:
Accounting
Tax reporting
Insurance
Contract administration
Dispute resolution
Legal compliance
Fraud prevention
Business operations
Retention of business records is governed by Morwell Media’s Privacy Policy and applicable operational, accounting, legal, and insurance requirements.
Deletion of a Gallery does not automatically require deletion of related business records.
38. Portfolio and Marketing Copies
Deletion or expiration of the Client’s Gallery does not automatically require Morwell Media to delete every separate portfolio, website, social-media, sample, competition, educational, or promotional copy.
Copyright ownership and Morwell Media’s ability to use media for portfolio or marketing purposes are governed by:
The Client Terms
Image Licensing and Usage Policy
Any written Property-specific restriction
Any applicable confidentiality agreement
Applicable law
A storage or Gallery-deletion request does not silently transfer copyright ownership or modify previously agreed image-usage terms.
39. Image License After Gallery Expiration
Expiration, suspension, or deletion of the online Gallery does not automatically terminate the Client’s license to use files that were lawfully downloaded and paid for.
The Client’s permitted use remains governed by the Image Licensing and Usage Policy and applicable Client Terms.
Gallery expiration affects Morwell Media’s hosting and storage obligations—not the underlying license granted for properly delivered media.
40. Superseded and Revised Files
When revised or corrected media are delivered, the revised version replaces the earlier version for future authorized use.
The Client is responsible for:
Downloading the revised files
Replacing earlier MLS uploads
Updating brokerage websites
Replacing social-media posts when necessary
Removing outdated advertisements
Discontinuing use of files containing corrected errors
Informing authorized recipients when appropriate
Morwell Media may remove superseded versions from the active Gallery.
Morwell Media is not responsible if the Client continues using an outdated version after a replacement has been delivered.
41. Archive-Restoration Limitations
When archived media can be restored, Morwell Media does not guarantee restoration of the original:
Gallery layout
Folder structure
File names
Download PIN
Password
Delivery platform
Email history
Watermark configuration
File sequence
Presentation format
Morwell Media may provide the available final files through:
A newly created Gallery
A replacement download link
A cloud-transfer folder
Another reasonable digital delivery method
Restored files will be supplied in the available condition and format.
42. No Refund for Failure to Download
Gallery expiration does not entitle the Client to a refund when Morwell Media:
Completed the contracted services
Delivered the applicable media
Provided the stated Gallery-access period
Sent the delivery notification to the provided contact information
The Client’s failure to download, preserve, or back up the files does not mean Morwell Media failed to perform.
Morwell Media may offer paid archive restoration when files remain available, but restoration is not guaranteed.
43. Limitation Regarding Indirect Losses
To the fullest extent permitted by applicable law, Morwell Media is not responsible for indirect, incidental, special, punitive, or consequential losses caused by the Client’s failure to download, retain, protect, or back up delivered media.
Examples may include:
Listing delays
Lost commissions
Missed marketing opportunities
Seller complaints
Lost profits
Printing or reprinting expenses
Advertising costs
Brokerage expenses
Third-party platform fees
This section does not limit any liability or remedy that cannot lawfully be limited.
44. Relationship to Other Policies
This Policy should be read together with Morwell Media’s:
Client Terms
Turnaround Time Policy
Revisions & Re-Edits Policy
Reshoot Policy
Cancellation & Rescheduling Policy
Weather & Twilight Policy
Travel & Service Area Policy
Image Licensing and Usage Policy
Privacy Policy
Payment and Delivery Terms
When a more specific policy governs a particular issue, the more specific provision will control to the extent of a direct conflict.
45. Policy Updates
Morwell Media may revise this Policy from time to time.
The version provided or made available when the Client books will govern that Appointment unless Morwell Media and the Client agree otherwise in writing.
The Client should save or print a copy for their records.
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Morwell Media LLC
Property Not Ready Upon Arrival Policy
Last Updated: 7/25/26
This Property Not Ready Upon Arrival Policy applies to all photography, videography, twilight photography, social-media content, drone media, and related services performed by Morwell Media LLC (“Morwell Media”).
The person or entity booking the services is referred to as the “Client.” The location at which services are scheduled is referred to as the “Property.” The scheduled photography or media session is referred to as the “Appointment.”
This Policy explains what happens when the Property is not fully prepared, accessible, safe, and ready when Morwell Media arrives. It should be read with Morwell Media’s Property Preparation Guide, Property Access Requirements, Pet & Property Safety Policy, Cancellation & Rescheduling Policy, Weather & Twilight Policy, Travel & Service Area Policy, Turnaround Time Policy, Revisions & Re-Edits Policy, Reshoot Policy, and Payment and Delivery Terms.
1. Properties Covered
This Policy applies to all Properties served by Morwell Media, including:
Owner-occupied homes
Vacant homes
Tenant-occupied homes
Short-term rental properties
Apartments and apartment communities
New-construction homes
Model homes
Commercial properties
Luxury estates
Other approved residential or commercial locations
The booking Client remains responsible for Property readiness regardless of who owns, occupies, manages, cleans, stages, maintains, or controls the Property.
2. Definition of “Not Ready”
A Property is considered not ready when any condition prevents Morwell Media from beginning or efficiently performing the confirmed services at the scheduled start time.
A Property may be considered not ready because of:
Incomplete cleaning
Incomplete staging or organization
Visible clutter or personal belongings
Missing or restricted access
Occupants remaining in active areas
Unsecured pets
Contractors or service providers still working
Vehicles obstructing requested views
Inoperable lighting or Property features
Locked or unavailable requested areas
Active construction
Safety hazards
Another condition that materially interferes with the services
This list provides examples and is not exhaustive.
3. Readiness Deadline
The Property must be fully prepared before the scheduled Appointment start time.
The scheduled start time is the time at which Morwell Media expects to begin performing the contracted services. It is not the time for the Client, owner, tenant, cleaner, stager, contractor, or other party to begin preparing the Property.
Morwell Media’s arrival does not signal the beginning of:
Cleaning
Decluttering
Furniture arrangement
Bed-making
Vehicle removal
Pet relocation
Contractor cleanup
Lighting setup
Access coordination
Other Property preparation
The Client should schedule all preparation services with sufficient time to finish before Morwell Media arrives.
4. Client Responsibility
The Client is solely responsible for ensuring that the Property is:
Clean
Staged
Organized
Accessible
Authorized
Safe
Free from unnecessary occupants
Free from interfering workers
Ready with pets secured
Ready with requested areas available
Ready with required lighting and systems operational
Otherwise prepared according to Morwell Media’s policies
The Client remains responsible even when preparation is delegated to:
A homeowner
Seller
Tenant
Property manager
Cleaning company
Stager
Contractor
Builder
Landscaper
Pool-service provider
Maintenance provider
Assistant
Brokerage representative
Another third party
A third party’s failure to complete its work does not transfer responsibility to Morwell Media.
5. Morwell Media’s Final Determination
Morwell Media retains final authority to determine whether the Property is sufficiently ready for the confirmed services.
The determination may consider:
The confirmed service scope
Property condition
Available access
Safety
Occupants and pets
Ongoing work
Available natural light
Twilight timing
The ability to create commercially acceptable media
Morwell Media’s schedule
Professional judgment
Other relevant circumstances
The Client may explain the situation or request a particular solution, but the Client may not require Morwell Media to proceed under conditions that are unsafe, unlawful, excessively disruptive, or materially unsuitable for the confirmed work.
6. Fifteen-Minute Grace Period
When the Property has a minor readiness problem that appears capable of being resolved promptly, Morwell Media may allow a grace period of up to:
Fifteen minutes after the scheduled Appointment start time
The grace period is:
A discretionary courtesy
Available only when Morwell Media determines it is appropriate
Not guaranteed
Not an automatic entitlement
Not a general extension of the Appointment
Not permission to routinely schedule preparation through the start time
Morwell Media may allow less than 15 minutes when the condition cannot reasonably be resolved, the schedule does not permit waiting, safety is involved, or the delay would defeat a time-sensitive service.
7. Firm Decision After the Grace Period
Morwell Media will not wait beyond the 15-minute grace period for the Property to become ready.
At or before the end of the grace period, Morwell Media may:
Begin the confirmed services if the Property is sufficiently ready
Photograph the Property as presented
Limit the services to ready and accessible areas
Omit affected areas
Cancel the affected service
Require rescheduling
Cancel the entire Appointment
Leave the Property
Morwell Media will not charge an additional waiting fee because Morwell Media will not remain at the Property beyond the grace period merely to continue waiting.
If the Property is not sufficiently ready by the end of the grace period, Morwell Media may leave without performing further services.
8. Flat-Rate Services and Session Duration
Morwell Media’s collections are priced as flat-rate services rather than hourly appointments.
If Morwell Media elects to begin the shoot once the Property becomes ready within the permitted grace period, Morwell Media will use its professional judgment to complete the selected service.
The time required to complete a service may vary according to:
Property layout
Confirmed collection
Number of spaces
Lighting
Access
Property condition
Media type
Professional workflow
Other relevant circumstances
Morwell Media does not charge an hourly overage merely because a properly proceeding shoot requires additional working time.
However, flat-rate pricing does not require Morwell Media to:
Wait beyond the 15-minute grace period
Ignore safety concerns
Remain while cleaning or staging continues
Delay another scheduled Client
Extend a fixed sunset or twilight window
Perform services prevented by access or Property conditions
Complete work outside the confirmed scope
9. Communication When the Property Is Not Ready
When reasonably possible, Morwell Media may attempt to contact the designated Client or access contact by:
One telephone call
One text message
A written explanation of the readiness problem
A request for an immediate decision when necessary
Morwell Media is not required to repeatedly contact multiple:
Agents
Homeowners
Sellers
Tenants
Property managers
Contractors
Brokerage representatives
Other parties
The 15-minute grace period continues to run while Morwell Media attempts to contact the designated person.
Failure to reach the Client does not require Morwell Media to continue waiting.
10. Client Availability
The booking Client or designated contact must remain reasonably available by telephone and text around the scheduled Appointment time.
If Morwell Media cannot promptly reach the Client, Morwell Media may use professional judgment to:
Proceed with available areas
Photograph the Property as presented
Omit affected areas
Stop the services
Cancel an affected add-on
Require rescheduling
Leave the Property
The Client’s unavailability does not extend the grace period or prevent applicable charges and cancellation consequences.
11. Options Available to Morwell Media
When the Property is not ready, Morwell Media may choose one or more of the following:
Photograph the Property in its existing condition
Photograph only prepared areas
Omit unprepared areas
Omit inaccessible areas
Change the order of photography
Limit a time-sensitive service
Complete only services that remain reasonably possible
Cancel an affected add-on
Stop the Appointment
Cancel the Appointment
Require rescheduling
Offer a separately priced return visit
The Client is not automatically entitled to select the option that requires the greatest amount of additional work or expense.
12. Minor Courtesy Adjustments
Morwell Media may make a limited, minor adjustment when it is:
Quick
Safe
Reasonably necessary
Unlikely to cause damage
Unlikely to materially delay the Appointment
Examples may include:
Straightening one pillow
Closing a toilet lid
Adjusting a curtain slightly
Moving one small, lightweight item a short distance
Correcting a visibly minor presentation issue
Any such assistance is a discretionary courtesy.
It does not mean that Morwell Media provides:
Cleaning
Staging
Organizing
Furniture moving
Property preparation
Personal-property management
The same assistance in every room or at every Appointment
Morwell Media may decline to touch or move any item.
13. Items Morwell Media Will Not Move
Morwell Media is not responsible for moving, lifting, carrying, rearranging, storing, or protecting:
Beds or mattresses
Sofas
Tables
Desks
Cabinets
Televisions
Artwork
Mirrors
Electronics
Appliances
Rugs
Heavy outdoor furniture
Fragile décor
Valuable property
Personal documents
Medication
Weapons
Hazardous materials
Unfamiliar equipment
Any item that may cause injury or Property damage
The Client must arrange all necessary movement before the Appointment.
14. Personal Information and Visible Property
Morwell Media is not responsible for identifying, concealing, removing, digitally obscuring, or protecting items left visible at the Property.
These items may include:
Mail
Financial documents
Prescription labels
Family photographs
School information
Alarm information
Security codes
Names or addresses
Personal identification
Valuables
Keys
Computer screens
Calendars
Confidential documents
Occupant-identifying materials
Other private or personal information
If an item is visible when Morwell Media photographs the area, it may appear in the final media.
The Client must inspect the Property and remove or conceal sensitive items before the Appointment.
15. Client Authorization to Proceed as Presented
The Client may authorize Morwell Media to photograph an unprepared Property as presented.
Morwell Media retains the right to decline or limit that request when:
Conditions are unsafe
Access is restricted
Active preparation is excessively disruptive
The conditions prevent professional work
The requested service cannot reasonably be completed
The Property condition creates an unacceptable risk
The result would fall materially below reasonable professional standards
When the Client authorizes photography as presented:
Visible conditions may appear in the final media
Morwell Media does not guarantee optimal marketing results
The Client assumes responsibility for the Property’s presentation
Reduced presentation quality does not create a refund right
Complimentary removal or retouching is not included
16. Examples of Property Unreadiness
A Property may be considered not ready when:
Cleaning is underway
Beds are unmade
Counters remain cluttered
Personal belongings remain visible
Boxes or moving materials are present
Trash or recycling is visible
Vehicles block requested exterior views
Hoses, tools, toys, or pool equipment remain outside
Furniture arrangement is incomplete
Contractors or maintenance providers are working
Landscaping or pool service is active
Repairs remain unfinished
Lights are burned out
Smart-home controls are unavailable
Blinds or curtains are not prepared
Occupants remain in active areas
Pets are unsecured
Requested rooms are locked
Construction remains active
Required amenities are unavailable
Access has not been coordinated
Other preparation remains incomplete
This list is illustrative and does not limit Morwell Media’s professional determination.
17. No Waiting Charge
Morwell Media does not impose a separate waiting charge under this Policy.
Instead, Morwell Media may allow the limited 15-minute grace period and will then decide whether to:
Begin the shoot
Proceed with limitations
Cancel an affected service
Reschedule
Cancel the Appointment
Leave
The absence of a waiting fee does not require Morwell Media to remain beyond the grace period.
18. Coverage and Flat-Rate Pricing
The Client purchases the selected flat-rate service, not a guaranteed number of working minutes.
If Morwell Media elects to proceed, it will perform the selected service using its professional workflow and judgment.
Morwell Media does not guarantee a particular number of final images when:
Certain areas are not ready
Areas are inaccessible
Areas are unsafe
Occupants or pets interfere
Services are limited by fixed natural-light conditions
The Property does not contain the expected number of photographable spaces
Another condition reasonably affects usable coverage
The full confirmed service price remains payable when Morwell Media performs the selected service but the Property’s condition affects the available subjects, angles, or usable media.
19. Partial Completion and Return Visits
When Morwell Media completes the portions that are ready but another visit is required for remaining areas:
The completed original Appointment remains payable
The original booking retainer is not transferred to the return visit
The return visit will be separately priced
Applicable travel charges may apply
A service minimum may apply
A new 25% booking retainer may be required
A new delivery timeline will apply to the additional media
The Client may email shayne@morwellmedia.com to discuss available return-visit options.
A return visit is not confirmed until Morwell Media approves the scope and the Client accepts any applicable quote and payment requirements.
20. Appointment Canceled Before Meaningful Work Begins
If Morwell Media arrives but the Property is so unprepared that meaningful work cannot reasonably begin, Morwell Media may cancel or require rescheduling.
In that situation:
The original 25% booking retainer will be retained
The Client remains responsible for incurred travel-related expenses
The Client remains responsible for parking, tolls, access, permit, key-handling, or other third-party costs
The remaining unearned service balance will not ordinarily be charged solely because the Property was not ready
A replacement Appointment requires a new booking retainer
If the Client previously paid more than the amount properly retained or incurred, Morwell Media may refund the eligible remaining amount through the applicable payment method.
This section is subject to Morwell Media’s Cancellation & Rescheduling Policy and any right that cannot lawfully be limited.
21. New Booking Retainer
A replacement Appointment caused by Property unreadiness may require a new:
25% booking retainer
The original booking retainer:
Reserved the original Appointment
Compensates Morwell Media for the lost or unusable booking
Is not automatically transferred
Is governed by the Cancellation & Rescheduling Policy
The new booking retainer will be applied toward the separately confirmed replacement Appointment.
22. Return-Visit Pricing
Any paid return visit will be priced through a custom written quote.
The quote may consider:
Required travel
Parking
Tolls
Key pickup or return
Building access
Number of areas
Media type
Equipment requirements
Twilight timing
Drone requirements
Editing
Project complexity
Required delivery timing
The return visit will not be scheduled until the scope and payment arrangements are approved.
23. No Refund for Accurate Property Depiction
The Client is not entitled to a refund merely because completed media accurately shows conditions that existed at the Property, including:
Clutter
Personal belongings
Poor staging
Visible vehicles
Trash containers
Pet items
Unfinished cleaning
Landscaping conditions
Pool conditions
Construction materials
Damaged or inoperable features
Occupants or workers
Other conditions present during the Appointment
Morwell Media is responsible for professionally photographing the Property—not for changing the Property’s actual presentation before capture.
24. No Complimentary Editing for Unreadiness
Complimentary revisions do not include fixing Property-preparation failures.
Morwell Media is not required to digitally remove:
Clutter
Vehicles
Trash containers
Personal belongings
Pet items
Furniture
People
Contractors
Tools
Construction materials
Unprepared landscaping
Other avoidable items
Morwell Media may evaluate a limited advanced-retouching request through a custom quote when the work is consistent with services Morwell Media offers.
Morwell Media does not provide:
Virtual staging
Digital furniture placement
Furniture replacement
Lawn replacement
Sky replacement or alteration
Renovation simulations
Artificial construction completion
Other materially artificial Property alterations
25. Twilight Readiness
Twilight services are especially time-sensitive.
The Property must be completely prepared, accessible, and illuminated at least:
Forty-five minutes before the applicable sunset-based photography window
The Client must ensure that applicable lighting has been tested and activated before Morwell Media begins, including:
Interior lights visible through windows
Exterior architectural lights
Landscape lights
Pool and spa lights
Patio and balcony lights
Entry and address lights
Other agreed lighting
If the Property is not ready:
Waiting does not extend sunset or blue-hour conditions
Morwell Media may photograph as presented
Views may be omitted
Coverage may be reduced
The twilight portion may be canceled
A paid return visit may be required
A different sunset or sky cannot be guaranteed
A Client-caused twilight return visit will require a custom quote and may require a new booking retainer.
26. Lighting and Property Systems
A Property may be considered not ready when necessary lights or systems have not been tested, activated, or made accessible.
This may include:
Interior lighting
Exterior lighting
Landscape lighting
Pool and spa lights
Patio or balcony lights
Address lighting
Smart-home controls
Window coverings
Fireplaces
Water features
Other requested Property features
Morwell Media is not responsible for:
Replacing bulbs
Repairing fixtures
Troubleshooting electrical systems
Programming smart-home systems
Locating hidden controls
Waiting for repairs
Creating missing illumination digitally
27. Occupants
Occupants should vacate active photography areas whenever reasonably possible.
Morwell Media may omit an area, stop work, or cancel affected services when an:
Owner
Seller
Tenant
Guest
Child
Worker
Other occupant
repeatedly remains in or enters active photography areas.
Morwell Media is not required to:
Photograph around occupants
Wait repeatedly for rooms to become clear
Direct or supervise occupants
Assume responsibility for children
Extend the grace period because occupants have not left
28. Pets
All pets must be secured before Morwell Media arrives.
A Property may be considered not ready when a pet:
Is loose
Enters active areas
Blocks access
Displays aggressive or threatening behavior
Creates a risk of escape
Interferes with equipment or photography
Prevents normal opening of doors or gates
Pet-related safety and responsibility remain governed by Morwell Media’s Pet & Property Safety Policy.
29. Tenant-Occupied Properties
The Client remains fully responsible for readiness at a tenant-occupied Property.
The Client must coordinate:
Legally required notice
Tenant consent or authorization
Access
Cleaning and preparation
Pet security
Occupant movement
Requested rooms
Property-management requirements
Tenant disagreement, insufficient notice, refusal of entry, clutter, occupants, pets, or incomplete preparation are Client-controlled circumstances for purposes of this Policy.
30. Short-Term Rentals
For short-term rental Properties, the Client must schedule sufficient time between guest occupancy and the Appointment.
A short-term rental may be considered not ready when:
Guests have not checked out
Housekeeping is incomplete
Luggage remains visible
Linens are being changed
Supplies are being restocked
Maintenance remains underway
Access is unavailable
The Property has not been inspected
Another turnover function is incomplete
The Client should not schedule photography based on an unrealistically short guest-turnover period.
31. New Construction and Model Homes
A new-construction or model Property may be considered not ready because of:
Active tradespeople
Tools or equipment
Building materials
Protective floor or surface coverings
Dust or debris
Incomplete fixtures
Incomplete punch-list work
Missing landscaping
Restricted areas
Safety barriers
Construction vehicles
Unavailable utilities
Another incomplete construction condition
Morwell Media may photograph completed portions or require a later Appointment.
32. Apartment Communities and Commercial Properties
The Client must coordinate access and temporary control of requested apartment-community or commercial areas.
A Property may be considered not ready because of:
Occupied conference rooms
Active customers
Employees working in requested spaces
Closed leasing offices
Unavailable pools or fitness centers
Security restrictions
Loading activity
Unavailable elevators
Ongoing maintenance
Restricted back-of-house areas
Incomplete amenity preparation
Normal business operations do not require Morwell Media to photograph around people or wait for spaces to become available.
33. Safety-Related Unreadiness
Morwell Media may stop, cancel, refuse entry, or leave immediately when conditions are unsafe.
The 15-minute grace period does not apply to a condition that presents a reasonable safety risk.
Examples include:
Aggressive animals
Threatening behavior
Exposed electrical hazards
Biohazards
Unsafe construction
Structural instability
Unsecured weapons
Hazardous materials
Criminal or illegal activity
Unsafe roads or parking
Another dangerous condition
Morwell Media is not required to remain while the Client attempts to correct a dangerous condition.
34. Documentation of Conditions
Morwell Media may document relevant Property conditions upon arrival through:
Internal written notes
Time records
Limited reference photographs
Access records
Communications with the Client
Other reasonable business documentation
Documentation may concern:
Preparation problems
Locked areas
Missing access
Active workers
Occupants
Inoperable features
Visible hazards
Other circumstances affecting the Appointment
These records may be retained for:
Business administration
Billing
Insurance
Complaint review
Chargeback response
Dispute resolution
Legal compliance
Such documentation will be handled according to Morwell Media’s Privacy Policy and applicable record-retention practices.
35. Add-On Services
When standard photography can proceed but an add-on cannot be completed because the Property is not ready, the completed services remain payable.
An affected add-on—such as twilight, video, social-media content, or drone coverage—may be:
Omitted
Canceled
Rescheduled through a custom quote
Converted to an approved substitute
Addressed through another written arrangement
No automatic refund applies when the add-on could not be completed because of a Client-controlled preparation, access, occupant, pet, lighting, or Property condition.
Any substitute, credit, or accommodation remains subject to Morwell Media’s written approval.
36. Advance Notice That the Property Will Not Be Ready
If the Client learns before Morwell Media departs that the Property will not be ready, the Client should contact Morwell Media immediately.
Morwell Media may:
Approve a later arrival when reasonably possible
Keep the original Appointment time
Reschedule under the Cancellation & Rescheduling Policy
Cancel the Appointment
Apply applicable late-change consequences
A request to arrive later does not guarantee that Morwell Media can move the Appointment to another time that day.
37. Property Becoming Ready After Morwell Media Leaves
If the Property becomes ready later after Morwell Media has canceled or left, the Client is not entitled to require an immediate same-day return.
Any return visit is subject to:
Availability
A custom quote
New travel requirements
A new booking retainer
Access
Weather
Daylight or twilight conditions
Morwell Media’s existing schedule
The fact that the Property later became ready does not reverse the consequences of its condition at the scheduled Appointment time.
38. Delivery and Turnaround After a Return Visit
When additional photography is required, the applicable delivery period begins after all required capture work has been completed.
Morwell Media may deliver completed portions from the original Appointment earlier at its discretion.
Replacement or additional media will follow the Turnaround Time Policy.
A Property-readiness delay may also delay:
Full-gallery completion
Video delivery
Twilight delivery
Social-content delivery
Drone delivery
Other combined media
39. Discretionary Courtesy Does Not Waive the Policy
Morwell Media may occasionally:
Make a small adjustment
Allow some preparation time
Proceed despite a limited issue
Waive a charge
Offer a credit
Make another accommodation
An accommodation is a discretionary courtesy.
It does not:
Modify this Policy permanently
Create an obligation to provide the same courtesy again
Establish a course of dealing
Waive Morwell Media’s rights
Require the same treatment for another Client or Appointment
40. Authorized Decision-Maker
Decisions concerning whether to:
Proceed
Photograph as presented
Omit an area
Cancel an add-on
Reschedule
Cancel the Appointment
Approve a return visit
must come from the booking Client or one person authorized in writing.
Morwell Media is not required to reconcile conflicting directions from:
Agent
Homeowner
Seller
Tenant
Brokerage
Builder
Property manager
Contractor
Another third party
Morwell Media may proceed according to its professional judgment when the authorized decision-maker cannot be reached.
41. Relationship to Other Policies
This Policy should be read together with Morwell Media’s:
Client Terms
Property Preparation Guide
Property Access Requirements
Pet & Property Safety Policy
Cancellation & Rescheduling Policy
Weather & Twilight Policy
Travel & Service Area Policy
Turnaround Time Policy
Revisions & Re-Edits Policy
Reshoot Policy
Gallery, Image & RAW-File Storage Policy
Payment and Delivery Terms
When a more specific policy governs a particular issue, the more specific provision will control to the extent of a direct conflict.
42. Policy Updates
Morwell Media may revise this Policy from time to time.
The version provided or made available when the Client books will govern that Appointment unless Morwell Media and the Client agree otherwise in writing.
The Client should save or print a copy for their records.
Morwell Media LLC
Client Terms & Conditions
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Morwell Media LLC
Client Terms & Conditions
Last Updated: 7/25/2026
These Client Terms & Conditions govern all photography, videography, social-media content, twilight photography, drone media, editing, delivery, and related services offered by Morwell Media LLC, an Arizona limited liability company (“Morwell Media”).
The individual or legal entity requesting, booking, authorizing, or paying for services is referred to as the “Client.” The property or location where services are performed is referred to as the “Property.” The scheduled photography or media session is referred to as the “Appointment.” The final photographs, videos, and other contracted media selected and delivered by Morwell Media are referred to as the “Deliverables.”
These Terms, together with all policies, service descriptions, booking records, approved quotes, invoices, and written addenda incorporated below, collectively form the “Agreement.”
1. Morwell Media Contact Information
Questions, notices, and written requests may be directed to:
Morwell Media LLC
Chandler, Arizona Email: shayne@morwellmedia.com Telephone: 949-292-7512 Website: morwellmedia.comMorwell Media does not publish its owner’s residential address as general Client contact information.
2. Incorporated Policies and Booking Documents
The following policies and documents are incorporated into and form part of this Agreement when applicable to the Client’s booking:
Property Preparation Guide
Property Access Requirements
Pet & Property Safety Policy
Cancellation & Rescheduling Policy
Weather & Twilight Policy
Travel & Service Area Policy
Turnaround Time Policy
Revisions & Re-Edits Policy
Reshoot Policy
Gallery, Image & RAW-File Storage Policy
Property Not Ready Upon Arrival Policy
Licensing & Imaging Usage Policy
Liability & Property Responsibility Policy
Late Payments & Chargebacks Policy
Privacy Policy
Selected collection and service description
Approved add-ons
Booking confirmation
Property Information Form
Approved written quote
Invoice and payment record
Written special instructions accepted by Morwell Media
Any written custom agreement or addendum accepted by both parties
These documents should be read together. The Client is responsible for reviewing the applicable policies made available through Morwell Media’s website or booking process before submitting a booking.
3. Master-Agreement Structure
These Client Terms establish the general contractual relationship between Morwell Media and the Client.
Morwell Media’s separate Client Resources policies contain the detailed requirements governing specific subjects such as:
Property preparation
Access
Animals and safety
Cancellations
Weather
Travel
Delivery
Revisions
Reshoots
Storage
Licensing
Liability
Payments
Privacy
A subject addressed in detail by a separate policy is not repeated fully in these Terms. Incorporation by reference does not make a separate policy less enforceable or less important.
4. Order of Precedence
If two provisions directly conflict, the documents will ordinarily control in the following order:
A written custom agreement or addendum expressly accepted by both Morwell Media and the Client
The confirmed quote, selected collection, approved add-ons, and written service scope
The policy specifically governing the disputed subject
These general Client Terms & Conditions
General website descriptions, advertisements, social-media posts, or promotional materials
A higher-ranked document controls only to the extent it clearly addresses the same issue.
For example, the Cancellation & Rescheduling Policy controls a cancellation question, while the Licensing & Imaging Usage Policy controls a question about permitted use of delivered media.
5. Controlling Version
The version of the Agreement provided or made reasonably available when the Client submits the booking will ordinarily govern that Appointment.
Morwell Media may update public policies for future bookings. A later website update will not ordinarily alter a confirmed Appointment unless:
Morwell Media and the Client agree to the change in writing;
The change is required by applicable law;
The change is reasonably necessary to protect health or safety; or
The change is necessary to prevent unlawful services or conduct.
The Client should save or print the version accepted at booking.
6. Client Identity
“Client” means the individual or legal entity that does one or more of the following:
Submits the booking
Accepts a quote
Selects a collection
Authorizes the services
Pays the booking retainer
Becomes responsible for payment
Accepts this Agreement
Directs Morwell Media’s performance
A Client may include a:
Real estate agent
Brokerage
Builder
Property manager
Apartment community
Commercial business
Homeowner
Seller
Marketing agency
Other individual or legal entity
7. Age and Legal Capacity
An individual entering this Agreement represents that the individual:
Is at least 18 years old;
Has legal capacity to enter a binding agreement;
Is providing accurate identity and contact information; and
Is not prohibited from authorizing the requested services.
Morwell Media may decline a booking if it reasonably questions the requesting person’s age, identity, authority, or legal capacity.
8. Authority to Bind an Organization
A person booking on behalf of a brokerage, company, builder, property-management company, apartment community, or other organization represents that the person has authority to bind that organization to this Agreement.
The person submitting the booking is responsible for the accuracy of that representation.
If the person lacks such authority, that person may remain individually responsible to the extent permitted by law for:
The booking
Charges incurred
Instructions supplied
Permissions represented as obtained
Losses caused by the unauthorized representation
9. Authority to Authorize Property Services
The Client represents that the Client has obtained all permissions, notices, approvals, and authority reasonably necessary for Morwell Media to enter and photograph or record the Property.
This may include authorization from:
Property owners
Sellers
Tenants
Occupants
Property managers
Brokerages
Builders
Homeowners’ associations
Apartment management
Commercial management
Community or amenity representatives
Security personnel
Other persons controlling the Property
The Client is responsible for any legally required notice to tenants or occupants.
Detailed Property authorization and access responsibilities are governed by the Property Access Requirements and Liability & Property Responsibility Policy.
10. Electronic Transactions and Acceptance
The Client consents to conducting the transaction electronically.
The Client may accept this Agreement through one or more electronic actions, including:
Checking the required agreement box
Submitting the booking
Paying the booking retainer
Electronically signing a document
Accepting a written quote
Confirming the Appointment in writing
Directing Morwell Media to begin services after receiving the Agreement
Electronic records, confirmations, payment receipts, timestamps, form submissions, and acceptance records may be retained as evidence of the transaction.
The Client may save or print copies of the Agreement and booking records for the Client’s files.
11. Opportunity to Review
Before submitting a booking, the Client should review:
These Client Terms
All linked policies
The selected collection
Any add-ons
Pricing
Booking-retainer requirements
Property obligations
Applicable service limitations
The Client should contact Morwell Media before booking if clarification is needed.
Submitting the booking confirms that the Client had a reasonable opportunity to review the Agreement. The Client should not complete the booking while intending to reject or disregard a material provision.
12. Booking Requests and Confirmation
Submitting an online request does not by itself guarantee that an Appointment has been accepted.
An Appointment is ordinarily considered confirmed only after:
The booking request has been submitted;
The required 25% booking retainer has been successfully paid;
Required forms have been completed;
The requested date and service are available; and
Morwell Media accepts or confirms the Appointment.
Morwell Media may request clarification or corrected information before confirming a booking.
A calendar display, automated message, pending payment, or unreviewed request does not require Morwell Media to accept a service that is unavailable, unsafe, unlawful, or outside its offered scope.
13. Right to Decline Before Confirmation
Before confirming an Appointment, Morwell Media may decline a booking based on reasonable business considerations, including:
Availability
Location
Requested scope
Property type
Safety
Travel requirements
Equipment limitations
Legal restrictions
Drone restrictions
Insufficient information
Conflicts with Morwell Media policies
Inability to provide the requested quality
Another reasonable operational concern
When Morwell Media declines a booking before acceptance, amounts paid for that proposed Appointment will ordinarily be refunded unless a separate, properly disclosed charge has already been earned or incurred.
14. Services and Confirmed Scope
The contracted services are determined by the combined terms of:
The selected collection
Purchased add-ons
Booking confirmation
Property Information Form
Approved quote
Invoice
Written special instructions accepted by Morwell Media
Any custom written agreement
Only services expressly included or approved are part of the confirmed scope.
A website reference to a service does not mean that service is automatically included in every collection.
15. Flat-Rate Collection Pricing
Morwell Media’s standard collections are flat-rate service offerings based on the collection selected for the Appointment.
Standard pricing is not calculated by Property square footage unless a custom quote expressly states otherwise.
Flat-rate pricing means the price is based on professional completion of the selected service, not on:
A guaranteed number of working minutes
An hourly editing total
A guaranteed number of rooms
A guaranteed number of camera positions
A guaranteed number of final files
The actual time required may depend on the Property, collection, access, preparation, layout, lighting, and requested media.
16. No Guaranteed Image Quantity
Unless a written service description expressly guarantees a specific quantity, the Client purchases professional coverage—not an exact image count.
The final number of Deliverables may vary based on:
Property layout
Number of photographable spaces
Selected collection
Property readiness
Access
Safety
Redundant angles
Technical quality
Professional image selection
Weather
Natural light
Occupants or pets
Other conditions affecting usable coverage
Morwell Media will select and deliver the professionally usable media that reasonably represents the confirmed service.
17. Professional and Creative Discretion
The Client retains Morwell Media for its professional judgment, portfolio, workflow, and established style.
Morwell Media retains reasonable professional discretion concerning:
Camera placement
Angles
Composition
Lens choice
Exposure
Bracketing
Sequence of work
Image selection
Rejected images
Crop
Color
Contrast
Editing
Video clip selection
Video pacing
Music style
Export preparation
Final presentation
Morwell Media will reasonably consider clear written special requests submitted before the Appointment but does not guarantee every requested angle or creative preference.
18. Written Special Requests
The Client should submit special requests before the Appointment.
Special requests may include:
Priority rooms
Required exterior views
Community amenities
Agent appearances
Brokerage branding
Specific video orientation
Required Property features
Other scope-related instructions
A special request is not accepted until Morwell Media approves it.
Verbal requests are binding only when Morwell Media confirms them in writing.
19. Scope Changes
A requested change after booking requires Morwell Media’s approval.
A scope change may result in:
Additional charges
A custom quote
Travel charges
Additional equipment
A different Appointment time
A longer or separate Appointment
Rescheduling
A different turnaround estimate
A new booking retainer
Declining the added work
Morwell Media is not obligated to accept a scope change merely because the Client requests it.
20. Requests Made at the Property
Morwell Media may approve or decline additional services requested during the Appointment.
Approval may depend on:
Available time
Equipment
Weather
Daylight
Twilight conditions
Airspace
Safety
Existing commitments
Editing capacity
Whether the request is within Morwell Media’s services
Approved additional work may be invoiced separately and may receive a separate delivery estimate.
21. No Virtual Staging or Artificial Alteration Services
Morwell Media does not offer:
Virtual staging
Digital furniture placement
Furniture replacement
Lawn replacement
Artificial lawn enhancement
Sky replacement or alteration
Renovation simulation
Artificial construction completion
Addition of nonexistent amenities
Materially deceptive Property alterations
Professional exposure, color, crop, perspective, and tonal corrections are not considered virtual staging.
Additional rules governing edits and prohibited alterations appear in the Revisions & Re-Edits Policy.
22. Drone Services
Drone services are provided only when:
Expressly purchased or included;
Morwell Media is legally authorized to provide commercial drone services;
Required pilot and aircraft requirements are satisfied;
Airspace permits operation;
Weather and visibility are suitable;
The location can be operated safely;
No temporary flight restriction or other legal limitation applies; and
The remote pilot determines that operation is reasonably safe.
Payment or booking does not guarantee a drone flight that would be unsafe or unlawful.
Drone services may be modified, postponed, substituted, credited, or otherwise addressed under the applicable service, Weather & Twilight, Reshoot, and Cancellation policies.
23. Assistants, Contractors, and Service Providers
Morwell Media may use qualified:
Assistants
Photographers
Editors
Video editors
Retouchers
Administrative providers
Gallery providers
Cloud-storage providers
Payment processors
Email providers
Other contractors or vendors
Morwell Media remains responsible for administering its contractual relationship with the Client but is not required to have every task personally performed by the owner.
Third-party providers may process information or media as described in the Privacy Policy.
24. Client-Supplied Materials
The Client represents that the Client has all rights and permissions required to supply and authorize Morwell Media to use any:
Logo
Trademark
Photograph
Video clip
Music
Voice recording
Brokerage branding
Written copy
Graphic
Other third-party material
Morwell Media may decline material that appears:
Infringing
Unlicensed
Misleading
Unlawful
Offensive
Technically unsuitable
Outside the confirmed scope
The Client remains responsible for errors in information or materials supplied by the Client.
25. Property Preparation, Access, Pets, and Safety
Detailed Property requirements are governed by the:
Property Preparation Guide
Property Access Requirements
Pet & Property Safety Policy
Property Not Ready Upon Arrival Policy
Liability & Property Responsibility Policy
The Client is responsible for ensuring that the Property is prepared, accessible, authorized, and safe before Morwell Media arrives.
Morwell Media may photograph the Property as presented, omit affected areas, stop work, leave, cancel, or require rescheduling as permitted by the applicable policies.
26. Cancellation, Weather, Twilight, and Travel
Cancellation, rescheduling, booking-retainer consequences, weather delays, twilight limitations, service-area eligibility, and travel charges are governed by the:
Cancellation & Rescheduling Policy
Weather & Twilight Policy
Travel & Service Area Policy
The Client should review those policies before choosing a time-sensitive service or booking outside Morwell Media’s standard service area.
27. Turnaround, Revisions, Reshoots, and Storage
Delivery estimates, rush service, revision allowances, corrective remedies, paid return visits, Gallery access, RAW-file retention, and Client backup obligations are governed by the:
Turnaround Time Policy
Revisions & Re-Edits Policy
Reshoot Policy
Gallery, Image & RAW-File Storage Policy
Published turnaround periods are estimates unless Morwell Media expressly guarantees a deadline in writing.
The Client is responsible for timely downloading and independently backing up all delivered media.
28. Copyright and Client License
Morwell Media retains copyright ownership in its photographs, videos, and other original media except where ownership is expressly transferred through a written instrument satisfying applicable requirements.
The Client receives only the rights described in the Licensing & Imaging Usage Policy and applicable booking documents.
Payment for services does not, by itself:
Transfer copyright
Create a work-made-for-hire relationship
Permit resale of the media
Permit relicensing
Permit unauthorized alteration
Permit use beyond the agreed purpose
Any transfer of copyright must be expressly stated in writing.
29. Payment
A 25% booking retainer is ordinarily required to reserve an Appointment.
The booking retainer:
Is applied toward the confirmed Appointment total;
Reserves the scheduled date and time;
Is governed by the Cancellation & Rescheduling Policy; and
Is nonrefundable except where the Agreement or applicable law provides otherwise.
The remaining balance and any properly approved charges must be paid according to the invoice and Payment and Delivery Terms.
Morwell Media may withhold final downloadable Deliverables while required amounts remain unpaid.
Late payments, returned payments, reversed transactions, disputes, and chargebacks are governed by the Late Payments & Chargebacks Policy.
30. Taxes and Additional Expenses
Unless the quote expressly states otherwise, prices may be exclusive of applicable:
Taxes
Government fees
Permits
Parking
Tolls
Building fees
Security fees
Specialty access charges
Lodging
Approved travel charges
Other separately disclosed expenses
Morwell Media will make reasonable efforts to disclose known additional charges before they are incurred.
Some expenses may not be known until access, location, or service conditions are confirmed.
31. No Guarantee of Marketing Results
Morwell Media provides professional media services but does not guarantee:
Sale of the Property
A particular sale price
A particular appraisal
Listing views
Buyer interest
Offers
Social-media engagement
Advertising performance
MLS acceptance
Brokerage approval
Seller satisfaction
A specific marketing outcome
Return on investment
The commercial success of a listing depends on many conditions outside Morwell Media’s control.
32. Client Advertising and Listing Responsibilities
The Client remains responsible for:
Accurate Property descriptions
Correct addresses
Truthful advertising
Required Property disclosures
MLS compliance
Brokerage requirements
Fair-housing compliance
Advertising-law compliance
Appropriate use of licensed media
Correct attribution when required
Replacement of superseded files
Verification of Client-supplied information
Morwell Media does not act as the Client’s broker, attorney, disclosure advisor, or advertising-compliance officer.
Inclusive Service, Respectful Conduct & Anti-Harassment
33. LGBTQ-Owned and Inclusive Business
Morwell Media is proudly LGBTQ-owned and committed to providing a welcoming, inclusive, professional, and respectful service environment.
Morwell Media provides services without unlawful discrimination based on actual or perceived:
Race
Color
Ethnicity
National origin
Ancestry
Religion or creed
Sex
Sexual orientation
Gender identity or expression
Age
Disability
Marital status
Familial status
Veteran status
Any other characteristic protected by applicable law
Nothing in this section guarantees acceptance of every booking. Morwell Media may make legitimate, nondiscriminatory decisions based on availability, safety, location, service scope, conduct, payment history, legal requirements, or other reasonable business considerations.
34. Respectful Professional Environment
Everyone involved with the Appointment must maintain a respectful, safe, and professional environment.
This requirement applies to:
The booking Client
Agents
Brokerage employees
Homeowners
Sellers
Tenants
Occupants
Property managers
Builders
Contractors
Cleaners
Stagers
Vendors
Guests
Anyone communicating or acting on the Client’s behalf
The booking Client is responsible for informing relevant participants of these conduct expectations and making reasonable efforts to prevent interference or misconduct at the Property.
35. Prohibited Conduct
Conduct that may violate this Agreement includes:
Slurs or degrading identity-based comments
Discriminatory harassment
Threats
Intimidation
Aggressive confrontation
Sexual harassment
Obscene or threatening communication
Physical interference with Morwell Media’s work
Interference with Morwell Media’s ability to leave
Damage or attempted damage to equipment
Stalking
Doxxing
Repeated unwanted contact
Retaliation for enforcing a policy or safety boundary
Deliberate humiliation or demeaning treatment
Repeated identity-based insults
Conduct creating a reasonably hostile, threatening, or unsafe working environment
A disagreement, legitimate complaint, good-faith question, or ordinary criticism does not by itself violate this provision.
Enforcement is based on conduct and legitimate safety or business concerns—not the person’s protected status, religion, political position, or personal identity.
36. Pronouns and Identity-Based Conduct
An accidental mistake involving a name, title, or pronoun will not ordinarily constitute a violation.
However, repeated or deliberate conduct intended to demean, intimidate, mock, humiliate, or create a hostile environment after a reasonable correction may be treated as harassment.
Neither Morwell Media’s owner nor any future employee, contractor, or assistant is required to:
Debate personal identity
Disclose private personal information
Answer intrusive personal questions
Defend the existence of LGBTQ people
Tolerate identity-based ridicule
Remain in a hostile environment
Public identification as an LGBTQ-owned business does not grant permission to interrogate, harass, debate, or demean Morwell Media personnel.
37. Warnings and Immediate Termination
When conduct is inappropriate but does not present immediate danger, Morwell Media may:
Give a clear warning;
Request that the conduct stop;
Request removal of the responsible person;
Pause work; or
End the Appointment.
Morwell Media is not required to provide a warning before stopping work when conduct is sufficiently serious.
Morwell Media may immediately stop work and leave for:
Threats
Physical aggression
Credible intimidation
Sexual harassment
Severe discriminatory harassment
Interference with the ability to leave
Unsecured weapons
Damage or attempted damage to equipment
Stalking
Any reasonable concern for personal safety
No grace period applies to immediate safety concerns.
38. Consequences of Prohibited Conduct
When Morwell Media reasonably stops or cancels services because of prohibited conduct:
The 25% booking retainer may be retained;
Properly completed work remains payable;
Travel, parking, access, and other incurred expenses remain payable;
The remaining unearned balance will not ordinarily be charged if meaningful work was not performed;
Final media may be withheld until earned and approved amounts are paid;
A future return visit requires Morwell Media’s approval;
Any future visit may require a custom quote and new booking retainer;
Morwell Media may decline future bookings from the responsible Client or associated person.
No refund is due merely because Morwell Media reasonably exercised a contractual safety right.
Any remedy remains subject to nonwaivable applicable law.
39. Conduct During Later Communications
The respectful-conduct requirements continue after the Appointment and apply to:
Email
Telephone calls
Text messages
Revision requests
Reshoot discussions
Billing disputes
Gallery support
Chargeback communications
Social-media contact
Public communications directed at Morwell Media personnel
A Client may make a legitimate complaint, dispute a bill in good faith, or publish an honest review.
This Agreement does not prohibit lawful criticism.
However, Morwell Media may take appropriate action in response to:
Threats
Discriminatory abuse
Harassment
Impersonation
Doxxing
Stalking
Repeated unwanted contact
Unlawful interference
Knowingly false statements where legally actionable
40. Future Service Decisions
Morwell Media may decline future service based on documented conduct, including:
Threatening or harassing Morwell Media personnel
Creating an unsafe working environment
Severe discriminatory abuse
Damaging or interfering with equipment
Repeatedly violating professional boundaries
Retaliating after services are properly stopped
Repeated unwanted contact
Other legitimate safety or business concerns
Future-service decisions will be based on conduct and reasonable business considerations—not a person’s protected status.
41. Incident Documentation and Disclosure
Morwell Media may preserve relevant:
Emails
Text messages
Voicemails
Screenshots
Internal incident notes
Property-condition photographs
Witness information
Booking records
Payment records
Access records
Other related evidence
Morwell Media may disclose relevant information when reasonably necessary to:
Law enforcement
Legal counsel
Insurance providers
Payment processors
Courts
Government authorities
A responsible brokerage
A property manager
A Property owner
Another person or organization with a legitimate need to address the incident
Documentation and disclosures will be handled according to the Privacy Policy and applicable law.
General Contract Provisions
42. Independent-Contractor Relationship
Morwell Media performs services as an independent contractor.
This Agreement does not create:
Employment
Partnership
Joint venture
Franchise
Fiduciary relationship
General agency
Authority for the Client to bind Morwell Media
Neither party may make commitments on behalf of the other except as expressly authorized in writing.
43. No Third-Party Beneficiaries
Except where the Agreement expressly states otherwise, it is intended for the benefit of Morwell Media and the Client.
A seller, homeowner, tenant, occupant, brokerage, vendor, assistant, or other person does not automatically receive independent contractual rights merely because that person:
Is present at the Property;
Receives the media;
Benefits from the listing;
Communicates with Morwell Media; or
Is connected to the Client.
The booking Client remains the contracting party.
44. Assignment and Transfer
The Client may not assign or transfer the Agreement, Appointment, media license, or payment responsibility to another person, organization, agent, brokerage, or Property without Morwell Media’s written consent.
Morwell Media may authorize an assistant, brokerage representative, or other designated person to communicate without transferring the Agreement.
A change in listing agent, seller, brokerage, or Property ownership does not automatically transfer the booking or media license.
45. Force Majeure and Circumstances Beyond Reasonable Control
Morwell Media is not responsible for delay, modification, interruption, or inability to perform caused by circumstances beyond reasonable control, including:
Severe weather
Natural disasters
Wildfire or smoke
Flood
Illness
Accident
Family emergency
Government restrictions
Airspace restrictions
Road closures
Utility outage
Internet outage
Equipment failure
File corruption
Cybersecurity incident
Gallery-provider outage
Labor or vendor interruption
Civil disturbance
Other unavoidable event
Morwell Media will make reasonable efforts to notify the Client and provide an appropriate remedy under the applicable Cancellation, Weather, Reshoot, Turnaround, or Delivery Policy.
46. Informal Dispute Notice
Before filing an ordinary formal claim, the complaining party should send written notice identifying:
The relevant booking
The nature of the dispute
Supporting information
The requested resolution
The other party should be allowed up to:
Ten business days after receiving the complete notice
to investigate and respond.
This process does not prevent either party from taking immediate action reasonably necessary to:
Address an emergency
Protect personal safety
Preserve evidence
Prevent immediate irreparable harm
Meet a nonwaivable legal deadline
47. Good-Faith Resolution and Mediation
The parties are encouraged to attempt good-faith resolution before ordinary litigation.
When appropriate, the parties may mutually agree to participate in mediation with a neutral mediator.
Mediation is not mandatory unless the parties separately agree to it in writing.
Each party will ordinarily be responsible for its own legal expenses and an agreed share of mediation costs unless the parties resolve the issue differently.
48. No Mandatory Arbitration
This Agreement does not require mandatory binding arbitration.
The parties may voluntarily agree to arbitration after a dispute arises, but neither party is required to waive access to court solely by accepting these Terms.
49. Small-Claims Court
Either party may bring an eligible claim in the appropriate small-claims court when the claim falls within that court’s jurisdiction.
Nothing in the informal-resolution or mediation provisions eliminates access to small-claims court where available.
50. Governing Law
This Agreement is governed by the laws of the State of Arizona, without regard to conflict-of-law principles, except where federal law or another nonwaivable law controls.
51. Venue
Unless applicable law requires another location, any court proceeding arising from this Agreement will be brought in an appropriate court located in:
Maricopa County, Arizona
The parties consent to the jurisdiction of those courts to the extent legally permitted.
52. Attorney Fees and Costs
Attorney fees and litigation costs may be awarded as permitted by the Agreement and applicable law.
This section does not automatically require one party to pay every expense incurred by the other, and it does not prevent a court from exercising authority provided by law.
Arizona law permits courts in certain contested contract actions to award reasonable attorney fees to the successful party, which supports using neutral rather than aggressively one-sided wording here.
53. No Contractually Shortened Filing Period
These Terms do not create a special shortened legal deadline for filing claims.
Operational notice periods contained in policies—such as deadlines for reporting technical delivery problems or requesting complimentary revisions—govern the applicable business remedy but do not eliminate any legal right that cannot lawfully be limited.
54. Formal Notices
Formal notices to Morwell Media should be sent to:
shayne@morwellmedia.com
Formal notices to the Client may be sent to the email address supplied during booking.
A notice is considered received when successfully delivered electronically, unless the sender receives a delivery-failure notice or has reason to know the address is invalid.
Ordinary text messages may be used for scheduling and Appointment coordination, but significant disputes, cancellations, scope changes, and legal notices should be confirmed by email.
55. Severability
If a provision is found invalid, unlawful, or unenforceable, it will be interpreted or narrowed to the minimum extent reasonably necessary to make it enforceable when possible.
If it cannot be made enforceable, that provision will be severed.
The remaining Agreement will continue in effect.
56. No Waiver
A party’s failure or delay in enforcing a provision does not waive the right to enforce that provision later.
A discretionary:
Courtesy
Refund
Credit
Extension
Fee waiver
Revision
Reshoot
Exception
does not permanently modify the Agreement or require the same accommodation in another situation.
57. Entire Agreement
The Agreement constitutes the complete understanding concerning the booking and replaces prior or contemporaneous:
Discussions
Drafts
Messages
Estimates
Informal promises
Promotional descriptions
Oral statements
concerning the same services.
This provision does not exclude:
A later written amendment
A custom addendum
An approved scope change
A written clarification accepted by the parties
58. Amendments to a Confirmed Booking
A material change to a confirmed booking is effective only when confirmed in writing.
Written confirmation may include:
Email
Updated quote
Updated invoice
Booking-system confirmation
Written addendum
Another electronic record accepted by Morwell Media and the Client
A unilateral request does not modify the Agreement unless Morwell Media accepts it.
59. Headings
Headings are included for readability and organization.
They do not independently expand, restrict, or alter the substantive meaning of the provisions.
60. Survival
Provisions that logically continue after the Appointment or termination of the Agreement remain effective, including provisions concerning:
Payment
Copyright
Licensing
Client-supplied materials
Storage limitations
Privacy and records
Liability
Indemnification
Dispute resolution
Governing law
Venue
Attorney fees
Respectful conduct
Unauthorized use
Obligations concerning previously delivered media
61. Policy Updates
Morwell Media may revise its Terms and public policies for future bookings.
Updates will not ordinarily change a previously confirmed Appointment unless:
Required by law;
Reasonably necessary for safety;
Necessary to prevent unlawful performance; or
Accepted by both parties in writing.
The “Last Updated” date should be changed whenever a material revision is published.
62. Final Acknowledgment
By checking the required agreement box, submitting a booking, paying the booking retainer, electronically signing, accepting a quote, or otherwise directing Morwell Media to proceed after receiving access to the Agreement, the Client confirms that:
The Client has had access to the Agreement;
The Client has had an opportunity to review it;
The Client has read and understood the applicable terms and policies;
The Client accepts the incorporated policies;
The Client consents to electronic transactions;
The Client is legally capable of entering the Agreement;
The Client has authority to authorize the services;
The information supplied by the Client is accurate; and
The Client agrees to be legally bound.
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Morwell Media LLC
Licensing & Imaging Usage Policy
Effective Date: [Insert Date]Last Updated: [Insert Date]
This Licensing & Imaging Usage Policy applies to all photographs, videos, drone media, social-media content, graphics, and other final media created, licensed, or delivered by Morwell Media LLC (“Morwell Media”).
The individual or legal entity that books, authorizes, or becomes financially responsible for the services is referred to as the “Client.” The real property, community, business, or location identified in the booking is referred to as the “Property.” The final edited media selected and delivered by Morwell Media are referred to as the “Deliverables.”
This Policy explains:
Who owns the Deliverables
What usage rights the Client receives
When the Client’s license begins and ends
Who may receive or use the media
What alterations and transfers are prohibited
When a separate commercial license is required
How Morwell Media may use its work for portfolio and promotional purposes
What happens if media are used outside the authorized license
This Policy forms part of Morwell Media’s Client Terms & Conditions and should be read together with the booking confirmation, selected collection, approved quote, Revisions & Re-Edits Policy, Gallery, Image & RAW-File Storage Policy, Liability & Property Responsibility Policy, Late Payments & Chargebacks Policy, Privacy Policy, and any applicable custom licensing agreement.
1. Media Covered by This Policy
This Policy applies to all final media delivered by Morwell Media, including:
Interior photographs
Exterior photographs
Twilight photographs
Drone photographs
Property videos
Drone footage
Vertical videos
Reels
Social-media content
Agent-introduction videos
Branded versions
Cropped or resized delivery versions
MLS-size files
High-resolution files
Other final Deliverables expressly included in the confirmed service
The Client receives rights only in Deliverables actually included in the purchased service or expressly provided by Morwell Media.
This Policy does not give the Client rights in:
Unselected files
RAW files
Unedited files
Rejected files
Duplicate exposures
Bracketed source images
Video project files
Audio outtakes
Editing catalogs
Drafts
Proofs
Other production materials
Source-file availability and retention are governed by the Gallery, Image & RAW-File Storage Policy.
2. Copyright Ownership
Morwell Media owns or controls the copyright and intellectual-property rights in the Deliverables unless Morwell Media expressly transfers particular rights through a separate written instrument.
Where work is created by an assistant, contractor, second photographer, editor, or other contributor, Morwell Media may obtain or control the rights necessary to administer the Client’s license.
The Client acknowledges that payment for photography or media services does not itself make the Client the copyright owner.
Federal copyright law generally distinguishes ownership of a copy from ownership of the copyright embodied in that copy. Receiving, possessing, downloading, or paying for a photograph does not automatically transfer the copyright or the exclusive rights associated with it.
3. No Work-Made-for-Hire Relationship
The Deliverables are not created as “works made for hire” for the Client unless Morwell Media and the Client sign a separate written agreement that:
Expressly identifies the applicable work as a work made for hire;
Satisfies the requirements of applicable copyright law; and
Clearly states the parties’ agreed ownership terms.
Commissioning, directing, or paying for services does not by itself create a work-made-for-hire arrangement.
Nothing in the Client relationship creates an employment relationship between the Client and Morwell Media.
4. No Copyright Transfer
Unless a separate written agreement expressly states otherwise, the following do not transfer copyright ownership:
Paying the booking retainer
Paying the final balance
Receiving the Gallery
Downloading the Deliverables
Receiving high-resolution files
Receiving media without a visible watermark
Uploading files to an MLS or brokerage platform
Possessing a copy of a photograph or video
Selling or purchasing the Property
Ending the listing relationship
Transferring ownership of the Property
The Client purchases professional services and the limited usage license described in this Policy—not the underlying copyright.
Any transfer of copyright ownership must be expressly documented in writing.
5. Standard Client License
Once all required amounts have been paid, Morwell Media grants the Client a:
Limited, nonexclusive, nontransferable, and nonsublicensable license to use the final Deliverables solely for the authorized marketing of the specific Property and listing identified in the booking.
“Nonexclusive” means Morwell Media retains ownership and may exercise its own rights in the work, subject to any confidentiality or portfolio restriction accepted in writing.
“Nontransferable” means the Client may not give, sell, assign, or transfer the license to another agent, brokerage, owner, vendor, or third party except as expressly permitted in this Policy.
“Nonsublicensable” means the Client may not independently grant another person an ongoing right to exploit the Deliverables.
Limited operational sharing with approved platforms and vendors is permitted only as described below.
6. License Begins After Full Payment
The Client’s publication and commercial usage license begins only after:
Morwell Media has completed the applicable Deliverables;
All required service balances have been paid;
All approved add-on, travel, rush, editing, or related charges have been paid; and
No payment has been reversed or successfully disputed.
Before full payment, Morwell Media may provide:
Watermarked previews
Proofs
Drafts
Low-resolution review copies
Private review links
These materials are provided solely for review and approval.
Unless Morwell Media gives written permission, the Client may not:
Publish them
Upload them to an MLS
Post them on social media
Use them in advertising
Screen-capture them for marketing
Remove a watermark
Provide them to another person for publication
Treat them as final Deliverables
7. Standard Residential Listing Purpose
For an ordinary residential sale or lease, the standard license permits the Client to use the Deliverables to market the specific Property identified in the booking.
The license is connected to:
The particular Property
The booking Client
The authorized brokerage
The active sale or lease listing
The confirmed marketing purpose
The license does not automatically cover:
A different Property
A later listing by a replacement agent
A new business
A builder’s general advertising
A vendor’s portfolio
An apartment community’s continuing leasing campaign
A short-term rental’s continuing booking activity
An unrelated personal-brand advertising campaign
8. Standard License Period
For a standard sale or lease listing, the license begins after full payment and continues while the booking Client or authorized brokerage actively markets the specific Property.
The license ordinarily ends at the earliest of:
The Property sells;
The Property leases;
The listing expires;
The listing is withdrawn;
The listing is canceled;
The Client ceases to represent the listing;
The listing is transferred to an unaffiliated representative; or
One year after final delivery.
The one-year limit applies unless Morwell Media approves a longer term through a written extension or custom license.
A listing that remains active longer than one year may require a license renewal.
9. Existing Social Posts After the Listing Ends
The Client may ordinarily leave previously authorized social-media posts online after the listing sells, leases, expires, or otherwise ends when:
The post was first published during the active license period;
The post remains part of the Client’s normal historical feed or portfolio;
The post does not falsely represent that the Property remains available;
The Client does not materially alter the media;
The Client does not transfer the media to another party; and
The post is not republished or used in a new paid campaign after the license ends.
The Client may also maintain reasonable “sold,” “leased,” “just closed,” or prior-work portfolio posts, subject to the personal-portfolio rights described below.
The Client may not begin a new listing campaign after the license has expired without Morwell Media’s approval.
10. Worldwide Online Display
Authorized online use may be visible worldwide through websites, MLS syndication, social-media platforms, email, and advertising systems.
Worldwide visibility does not expand the purpose of the license.
The Deliverables remain limited to the authorized Property, Client, listing, channels, and duration described in this Policy.
Authorized Listing Uses
11. MLS and Listing Platforms
The Client may upload the Deliverables to:
The applicable multiple listing service
The Client’s authorized brokerage listing page
Zillow
Redfin
Other established real-estate listing portals
Platforms receiving the listing through ordinary MLS syndication
The Client may grant those platforms only the limited rights reasonably necessary to:
Host the listing
Display the Deliverables
Syndicate the active listing
Preserve ordinary historical listing records
Provide services ordinarily associated with the listing platform
The Client may not intentionally select platform terms that separately sell, commercialize, or exploit the Deliverables outside ordinary listing functions when a more limited option is reasonably available.
12. Brokerage Use
The Client’s current authorized brokerage may display the Deliverables for:
The specific Property
The booking Client’s listing
The brokerage’s active listing page
A historical sold or leased listing page
Reasonable transaction and compliance records
Ordinary support of the booking Client’s marketing
The brokerage does not receive an unrestricted license to use the media for:
Unrelated brokerage branding
Recruiting
Permanent corporate campaigns
Other Properties
Paid courses
Stock libraries
Franchise-wide advertising
Advertising unrelated services
Expanded brokerage use requires Morwell Media’s written permission.
13. Professional Social-Media Use
The Client may use final Deliverables on professional social-media accounts to market the authorized Property, including:
Instagram
Facebook
TikTok
LinkedIn
YouTube
Pinterest
Comparable platforms
Authorized uses may include:
New-listing announcements
Coming-soon posts when legally and contractually permitted
Open-house promotions
Price-change announcements
Property-feature posts
Under-contract posts
Sold or leased announcements
Short-term historical portfolio posts
Reposting the final media in the form provided
Use remains subject to the license period and editing restrictions in this Policy.
14. Email and Digital Advertising
The Client may use the Deliverables in:
Listing-announcement emails
Email marketing campaigns for the Property
Digital brochures
Property-specific websites
Open-house promotions
Electronic listing presentations
Buyer or tenant presentations
Paid digital advertisements for the specific active listing
Other comparable Property-specific marketing
A paid digital advertisement must remain directed toward the authorized Property.
General agent, brokerage, builder, community, or corporate campaigns may require a broader license.
15. Printed Property Marketing
The Client may use the Deliverables in printed materials specifically marketing the authorized Property, including:
Property flyers
Brochures
Postcards
Open-house materials
Property-feature sheets
Window displays
Listing presentations
Property-specific signs
Other comparable printed listing materials
Printing does not transfer copyright ownership to the Client, printer, brokerage, or recipient.
16. Printed Materials After the Listing Ends
The Client should stop distributing new listing advertisements after the license ends.
The Client is not required to destroy:
One reasonable office-record copy
Transaction-file copies
Compliance records
Previously distributed materials that cannot reasonably be recalled
Unused brochures, flyers, postcards, or other advertising should not continue to be distributed as current Property marketing after the listing is no longer authorized.
17. Internal Business Records
The Client and authorized brokerage may retain copies for reasonable internal purposes, including:
Transaction records
Regulatory or brokerage compliance
Closed-listing archives
Internal reporting
Insurance or dispute documentation
Training directly related to the completed listing
Demonstration of the Client’s own prior listing experience
This does not permit:
Sale of the files
Use in paid training products
Broad commercial courses
Unrelated corporate advertising
Publication by third parties
People and Organizations Authorized to Use the Media
18. Primary Booking Client
The primary license belongs to the individual or legal entity identified as the Client in the booking records.
Payment by another person does not automatically give that payer a separate license unless:
The payer is identified as the Client;
The booking documents identify the payer as an authorized licensee; or
Morwell Media approves the arrangement in writing.
19. Co-Listing Agents and Named Team Members
Co-listing agents and members of the booking Client’s team may use the Deliverables when they are:
Identified in the booking or approved in writing;
Working on the same listing;
Affiliated with the authorized brokerage; and
Using the Deliverables solely to market that Property.
They do not receive rights for:
Other Properties
Unrelated personal advertising
Independent resale
Separate commercial campaigns
Transfer to another brokerage or agent
20. Seller and Homeowner Personal Sharing
The seller or homeowner receives a limited personal-sharing right.
The seller or homeowner may:
View the active listing
Share the listing link
Repost the Client’s authorized listing post
Privately share the listing with friends or family
Retain a reasonable personal copy after the transaction
The seller or homeowner may not, without Morwell Media’s permission:
Independently advertise the Property outside the authorized listing arrangement
Sell the Deliverables
License the Deliverables
Provide the files to another agent
Use the files for a business
Use them for a future unrelated listing
Have them materially re-edited
Claim copyright ownership
Provide them to vendors for commercial use
21. Seller or Owner Gallery Access
The Client may share Gallery access with a seller or owner when reasonably necessary.
Sharing Gallery access:
Does not expand the recipient’s license
Does not transfer the Agreement
Does not transfer copyright
Does not authorize commercial reuse
Does not relieve the Client of responsibility for shared credentials
The Client remains responsible for access shared under the Gallery, Image & RAW-File Storage Policy.
22. Buyers and New Owners
A buyer or new owner does not receive usage rights merely by purchasing or taking possession of the Property.
Ownership of the Property is separate from ownership and licensing of the Deliverables.
A buyer or new owner wishing to use the media for:
A future sale
A rental listing
Interior-design marketing
Short-term rental advertising
Renovation documentation
Business promotion
Another public or commercial purpose
must contact Morwell Media for a separate license or new photography.
23. Replacement Listing Agents
If the Client’s listing ends or transfers to a different unaffiliated agent, the replacement agent may not use the Deliverables without Morwell Media’s written permission.
The original Client may not:
Give the files to the replacement agent
Sell the files to the replacement agent
Transfer Gallery access
Transfer the license
Authorize continued MLS use
Include the media as part of a listing-transfer arrangement
A replacement agent may contact shayne@morwellmedia.com to discuss a separate license or new photography.
Additional licensing fees may apply.
24. Client Changing Brokerages
When the booking Client moves to a different brokerage but remains legally authorized to market the same active Property, Morwell Media may permit continued use after:
Receiving written notice;
Confirming that the Client remains the authorized listing representative;
Receiving updated brokerage information or branding; and
Approving any required updated files or license terms.
The Client may not assume that a brokerage change automatically transfers usage rights.
Continued use remains limited to the same Property and listing.
25. Other Agents at the Same Brokerage
Another agent does not receive usage rights merely because the agent works for the same brokerage.
Use is limited to:
The booking Client
Named co-listing agents
Approved team members
Personnel assisting with marketing or administration of the specific listing
Other agents require written authorization before using the Deliverables for their own advertising or portfolio.
26. Assistants and Marketing Vendors
The Client may provide files to service providers solely as reasonably necessary to produce authorized marketing for the specific Property.
Approved service providers may include:
Marketing assistants
Transaction coordinators
Social-media managers
Graphic designers
Printers
Brokerage marketing departments
Website administrators
MLS coordinators
These parties:
Receive no independent license
May act only for the authorized Client
May not reuse the media for another purpose
May not place the work in their portfolio
May not sell or sublicense the files
Must stop using and reasonably delete working copies when their task ends
Must follow the editing and security restrictions in this Policy
The Client is responsible for ensuring that vendors receive only the access reasonably necessary for the authorized purpose.
27. Stagers, Builders, Designers, and Other Property Vendors
A person or company does not receive usage rights merely because its work, products, or services appear in the Deliverables.
The following ordinarily require a separate commercial license before using the media:
Home stagers
Interior designers
Architects
Builders
Developers
General contractors
Subcontractors
Landscapers
Pool companies
Furniture companies
Material suppliers
Cabinet companies
Appliance companies
Property-management businesses
Other vendors
A vendor must receive Morwell Media’s permission before using the Deliverables for:
A website
Social media
Advertising
A portfolio
Award submissions
Publications
Printed materials
Sales presentations
Another commercial purpose
Interested vendors may contact shayne@morwellmedia.com for a custom license.
Property and Business-Specific Licensing
28. Standard Residential Sales and Leases
The standard residential collection includes the limited one-listing license described in this Policy.
A separate license is required for uses outside temporary marketing of that specific residential sale or lease.
29. Commercial Sale or Lease Listings
A commercial Property being marketed for one specific sale or lease may receive a similar one-listing license when that is the confirmed purpose.
Morwell Media may require a custom license when the campaign includes:
Extensive paid advertising
Multi-location marketing
National publication
Ongoing corporate use
Investor presentations unrelated to the active listing
Large-scale print distribution
Continued use after the transaction
Multiple ownership or management entities
30. Builders, Developers, and Model Homes
A standard real-estate-listing license does not automatically permit a builder or developer to reuse the Deliverables for:
General corporate advertising
Future developments
Model-home advertising
Sales-center displays
Permanent brochures
Investor materials
Community marketing
Multiple listings
Award submissions
Vendor promotion
Ongoing paid campaigns
Builder, developer, and model-home use requires a custom commercial license defining the:
Authorized organization
Properties or development
Permitted channels
Geographic reach
License term
Paid-advertising rights
Vendor and partner access
Renewal terms
Additional charges
31. Apartment Communities
Photography for an apartment community ordinarily supports continuous leasing activity rather than one temporary listing.
Apartment-community use requires a custom commercial license that may define:
The community covered
Ownership and management companies
Authorized leasing platforms
Website use
Social-media use
Paid advertising
Printed leasing materials
License duration
Employee and vendor access
Renewal rights
Use following a change of management or ownership
Media created for one community may not be used to market another community or unit type unless expressly authorized.
32. Short-Term Rentals and Hospitality
Use for Airbnb, Vrbo, vacation rentals, furnished rentals, hotels, resorts, or similar hospitality purposes requires a separate ongoing commercial license.
A short-term rental license may define:
The specific Property
Authorized booking platforms
Property-management access
Website and social-media use
Paid advertising
License duration
Ownership changes
Management-company changes
Renewal requirements
A standard sale-listing license does not automatically authorize continuous revenue-generating rental use.
33. General Commercial and Business Marketing
Photography or video created for offices, restaurants, retail businesses, hotels, professional practices, event spaces, or other businesses requires a custom commercial license appropriate to the intended use.
The commercial license may address:
Business websites
Social media
Advertising
Printed materials
Press releases
Editorial distribution
Multiple locations
Franchise use
Parent-company use
Employee access
Paid campaigns
Duration
Territory
34. Custom License Documentation
An expanded or custom license may be documented through:
A custom written agreement
Licensing addendum
Approved quote
Invoice language
Written email accepted by both parties
Another written record clearly stating the permitted use
The custom license controls over this standard Policy only for the project and rights it expressly addresses.
Silence or informal discussion does not expand the license.
Portfolio and Agent-Promotion Rights
35. Limited Agent Portfolio Use
After completing an authorized listing, the booking Client may ordinarily use selected Deliverables to demonstrate the Client’s own prior real-estate experience through:
A personal professional portfolio
A listing presentation
A “recently sold” or “recently leased” post
A closed-transaction announcement
A reasonable historical section of the Client’s website
An organic social-media post showing prior work
This limited right does not permit:
Permanent large-scale brand campaigns
Billboards
Broad paid advertising unrelated to the Property
Recruiting campaigns
Brokerage-wide advertising
Use suggesting the Property is currently available
Transfer to another agent
Use after the Client ceases to be associated with the transaction in a manner that becomes misleading
Expanded personal-brand advertising requires Morwell Media’s approval.
36. No Implied Rights for Unrelated Advertising
The fact that a Client appears in, paid for, or commissioned the media does not automatically permit use in:
General “hire me” paid advertisements
Permanent website headers
Unrelated service promotions
Brokerage recruiting
Training products
Merchandise
Stock libraries
Courses
Advertisements for other Properties
Third-party promotions
Morwell Media may approve expanded use through a custom license.
Editing and Alteration Restrictions
37. No Third-Party Re-Editing
The Client may not submit the Deliverables to another photographer, editor, retoucher, video editor, artificial-intelligence service, or production company for material re-editing without Morwell Media’s written permission.
Requests for corrections should be submitted under the Revisions & Re-Edits Policy.
This restriction protects:
Accurate Property presentation
Consistency of Morwell Media’s work
Copyright and authorship
Professional quality
File integrity
Morwell Media’s reputation
38. Permitted Technical Adjustments
The Client may make limited technical adjustments reasonably necessary for authorized publication, including:
Proportional resizing
Standard file compression
Platform-required cropping
File-format conversion that does not materially alter the work
Adding accurate listing text
Adding approved agent contact information
Adding an approved brokerage logo
Selecting a video thumbnail
Adding accurate accessibility captions
Any permitted adjustment must:
Preserve the essential appearance of the Deliverable
Avoid misleading Property representation
Avoid removing copyright-management information
Comply with applicable MLS and platform rules
Remain within the authorized purpose
39. Prohibited Modifications
Without written permission, the Client may not:
Apply filters
Materially change exposure
Materially change color or white balance
Replace skies
Replace or artificially enhance lawns
Add or remove furniture
Add or remove architectural features
Remove permanent defects
Alter room dimensions
Stretch or distort spaces
Remove or add objects
Use generative fill
Create renovation simulations
Create artificial construction completion
Add nonexistent amenities
Produce deceptive composites
Recolor permanent finishes
Substantially re-cut video
Replace music
Materially alter video pacing
Remove an authorized watermark
Falsify creator information
Make another alteration that misrepresents the Property or Morwell Media’s work
Ordinary platform compression or automatic display cropping outside the Client’s control does not automatically violate this provision.
40. Artificial Intelligence Restrictions
The Client may not use or authorize use of the Deliverables to:
Train an artificial-intelligence model
Fine-tune a visual or audiovisual model
Build a machine-learning dataset
Create synthetic Property media
Generate derivative images
Generate materially altered video
Create facial-recognition data
Create architectural datasets
Supply commercial generative-AI products
Develop automated image-editing products
Extract training data for another system
without Morwell Media’s separate written permission.
This restriction does not treat ordinary, unavoidable platform functions such as compression, indexing, accessibility processing, or recommendation systems as Client-authorized model training when the Client has no meaningful control over those functions.
The Client should not knowingly select an upload or service option that grants artificial-intelligence training rights when a more limited reasonable option is available.
41. No Digital Collectibles or Blockchain Exploitation
The Client may not use the Deliverables for:
Non-fungible tokens
Digital collectibles
Tokenization
Blockchain-based ownership claims
Cryptocurrency promotions
Metaverse asset sales
Comparable digital-rights products
without Morwell Media’s written permission.
42. No Misleading Use
The Client may not use the Deliverables in a manner that:
Misrepresents the Property
Misrepresents current conditions
Suggests features that do not exist
Conceals material changes
Falsely suggests that old media depicts current conditions
Violates applicable advertising or disclosure requirements
Violates MLS or brokerage rules
Creates a deceptive impression
Falsely suggests endorsement by Morwell Media
Associates Morwell Media with unlawful or misleading conduct
The Client remains responsible for the context, copy, claims, disclosures, and listing information placed around the Deliverables.
43. Outdated Property Media
The Client must stop new use of media that no longer fairly represents the Property because of:
Renovation
Damage
Construction
Demolition
Material restaging
Replacement of fixtures
Landscaping changes
Change in amenities
Another material change
Morwell Media is not responsible for claims or disputes arising from the Client’s continued use of outdated media.
The Client may contact Morwell Media for updated photography.
44. Revised and Superseded Files
When Morwell Media delivers corrected or revised files, those files replace the earlier versions for future authorized use.
The Client is responsible for:
Downloading the revised files
Replacing prior MLS uploads
Updating brokerage websites
Updating social-media posts when reasonably necessary
Removing inaccurate versions
Instructing controlled vendors to use the replacement files
Morwell Media is not responsible when the Client continues using a superseded version.
Video, Music, and Social-Media Content
45. Video Usage License
Final videos, reels, drone footage, and other audiovisual Deliverables receive the same limited Property-specific license described in this Policy unless a custom license states otherwise.
The Client may upload the final version to authorized listing, social-media, website, and advertising channels during the license period.
46. Video Editing Restrictions
The Client may not substantially:
Re-cut the video
Reorder the narrative
Recolor the footage
Replace the music
Remove branding
Extract and repurpose clips
Add misleading footage
Combine footage with another Property
Change the intended presentation
Create derivative advertisements
without Morwell Media’s permission.
Permitted platform-related adjustments may include:
Automatic compression
Thumbnail selection
Accurate captions
A minor beginning or ending trim required by a platform
An approved contact-information overlay
Platform-required resizing that does not materially alter the presentation
47. Still Frames From Video
The Client does not automatically receive the right to extract and publish individual video frames as standalone photographs.
Video frames may:
Be lower resolution
Contain motion blur
Be unretouched
Not reflect Morwell Media’s finished photographic standards
Include licensed video-specific elements
The Client may contact Morwell Media to request an appropriate still photograph or approved frame.
48. Third-Party Music and Production Elements
The Client receives no ownership in third-party:
Music
Sound recordings
Fonts
Templates
Graphics
Stock elements
Effects
Software
Other licensed materials incorporated into a Deliverable
The Client receives only the right to use the completed Deliverable as provided and within any applicable third-party restrictions.
The Client may not extract or reuse a third-party element independently.
49. Platform Music Restrictions
Social-media and video platforms may:
Mute audio
Restrict music
Block a post
Remove a video
Limit monetization
Apply regional restrictions
Change their licensing rules
Morwell Media does not control third-party platform enforcement.
The Client should upload the media through an account and use category appropriate for the licensed content.
Music and platform-related revision requests are also governed by the Revisions & Re-Edits Policy.
50. Reposting Final Content
Authorized brokerage personnel and sellers should ordinarily repost or share the final Client-published content rather than downloading and creating independent altered versions.
Reposting helps preserve:
The final approved edit
Accurate information
Attribution
Music and platform context
Brand integrity
Independent commercial use remains subject to the recipient’s rights under this Policy.
Credit, Metadata, Proofs, and Watermarks
51. Credit for Ordinary Listing Use
The Client is not required to credit Morwell Media on every:
MLS upload
Flyer
Brochure
Listing portal
Property website
Ordinary listing advertisement
Credit is encouraged when practical, particularly on social media.
A suggested credit is:
Photo/Video: @MorwellMedia
A platform’s inability to display a credit does not prevent otherwise authorized use.
52. Editorial and Publication Credit
When Morwell Media approves use by a:
Newspaper
Magazine
Blog
Trade publication
Award program
Editorial website
Book
Other publication
the publication must ordinarily credit Morwell Media in a reasonably visible manner unless another written arrangement applies.
Suggested credit:
Photography by Morwell Media LLC
Editorial or publication use requires advance written permission unless independently permitted by applicable law.
53. Copyright Metadata
Morwell Media may include within delivered files:
Creator information
Copyright metadata
Contact information
File identifiers
Usage information
Other copyright-management data
The Client may not intentionally:
Remove copyright-management information
Falsify creator information
Replace Morwell Media’s information with another creator’s information
Claim that another person created the work
Ordinary platform metadata stripping outside the Client’s control does not automatically violate this provision.
54. Proofs and Watermarked Previews
Proofs, drafts, screeners, and watermarked previews are provided solely for Client review.
They may not be:
Published
Used in an MLS
Posted on social media
Used in advertising
Cropped to remove the watermark
Screen-captured for commercial use
Distributed as completed media
Altered
Used before required payment
Only final Deliverables expressly released by Morwell Media may be used under the Client’s license.
55. Final Deliverables and Visible Watermarks
Ordinary final paid listing Deliverables will generally be provided without a visible Morwell Media watermark.
Morwell Media may continue to include:
Embedded metadata
Internal file identifiers
Copyright information
Creator information
Morwell Media may use visible watermarks on:
Proofs
Drafts
Unpaid previews
Public portfolio samples
Educational examples
Other materials not released as final Client Deliverables
Morwell Media Portfolio and Promotional Use
56. Default Portfolio Rights
Subject to any written confidentiality restriction accepted by Morwell Media, Morwell Media may display completed work in:
Its website portfolio
Social-media accounts
Google Business Profile
Printed portfolio
Business presentations
Marketing materials
Sample galleries
Competitions
Award submissions
Educational demonstrations
Training materials
Industry publications
Other reasonable business promotion
Morwell Media’s portfolio use does not transfer ownership of the Property or imply ownership of the Property.
57. Timing of Public Portfolio Use
Morwell Media will ordinarily wait until:
The Property has become publicly active; or
The Client gives written permission
before publicly posting identifiable media from a listing.
Morwell Media will make reasonable efforts not to reveal:
A confidential coming-soon listing
A private sale
An off-market Property
An unreleased development
A confidential commercial project
before authorized publication.
58. Confidential and Off-Market Properties
The Client may request confidentiality in writing before the Appointment.
An approved confidentiality request may restrict:
Website portfolio use
Social-media posting
Public sample use
Public identification of the Property
Promotional publication
Morwell Media may still retain files and information as reasonably necessary for:
Delivery
Backup
Accounting
Insurance
Legal compliance
Dispute resolution
Internal quality review
Other legitimate business purposes
Highly restrictive confidentiality, embargo, exclusivity, or nondisclosure requirements may require a separate written agreement and additional fee.
59. Portfolio Opt-Out
An ordinary residential Client may request that Morwell Media not publicly use the Property’s media.
The request must be:
Made in writing;
Submitted before the Appointment or, at the latest, before final delivery; and
Clear enough to identify the affected booking.
Morwell Media will not ordinarily charge an additional fee for a standard residential portfolio opt-out.
A portfolio opt-out does not transfer copyright ownership to the Client.
60. Late Portfolio Removal Requests
Morwell Media may consider a later written request to remove a portfolio or social-media post.
Morwell Media will make reasonable efforts to honor legitimate privacy or safety requests for active content under its direct control when practical.
Removal may not be possible when the content:
Has already been printed
Appeared in a third-party publication
Was submitted to a competition
Was lawfully distributed
Was independently reposted by others
Must be retained for a legitimate legal or business reason
Cannot reasonably be recalled
A later removal request does not create a refund right.
61. Property Addresses in Portfolio Use
Morwell Media will ordinarily avoid publishing a full street address unless:
The Property is already publicly listed;
The address appears in an authorized public listing; or
The Client approves publication.
Morwell Media may instead identify a general location such as:
Chandler, Arizona
when appropriate.
People Appearing in the Media
62. Intentional On-Camera Appearances
A person intentionally featured in a photograph, video, agent introduction, social-media reel, voice recording, or other Deliverable must authorize the appearance and permitted use.
This may include:
Agents
Brokerage employees
Homeowners
Sellers
Builders
Property managers
Employees
Contractors
Other featured individuals
Morwell Media may require a separate appearance or model release from each featured individual.
63. Separate Appearance Release
An appearance release is separate from the Client’s general booking acknowledgment because the person appearing may not be the booking Client.
Morwell Media may require the release before:
Recording the individual
Delivering the applicable media
Publishing the media
Using the media in its portfolio
Permitting promotional use
A person who refuses the required release may be excluded from the media.
This does not create a new general checkbox for every booking. It applies only when a recognizable person is intentionally featured.
64. Client Responsibility for Participants
The Client must:
Identify intended participants
Inform participants that recording will occur
Ensure adults have agreed to participate
Obtain appropriate authorization for minors
Avoid directing Morwell Media to record a person without proper permission
Provide accurate participant information
The Client is responsible for unauthorized directions or representations concerning participant consent.
65. Minors
A minor may be intentionally included only with written authorization from a parent or legal guardian.
Morwell Media may decline to photograph or record a minor when:
Appropriate consent is unavailable
The circumstances appear unsafe
The intended use is unclear
A parent or guardian objects
Participation would be inappropriate
66. Incidental People
Morwell Media may omit or avoid delivering media containing unintended:
Occupants
Neighbors
Workers
Passersby
Guests
Other persons
Morwell Media is not required to digitally remove every incidental person.
The Client must help ensure that active photography areas are clear under the Property Preparation Guide and Property Not Ready Upon Arrival Policy.
Unauthorized Use and Enforcement
67. No Resale or Relicensing
The Client may not:
Sell the Deliverables
Rent the Deliverables
License the Deliverables to others
Charge for access
Upload them to a stock-media service
Include them in a commercial image library
Claim ownership of the copyright
Register the work as the Client’s own
Offer the files as part of another paid service
Tokenize or commercially redistribute the files
without Morwell Media’s written permission.
68. No Use for Another Property
The Deliverables may not be used to market:
Another home
Another apartment
Another commercial space
Another community
Another model home
Another development
Another short-term rental
Another business location
Another listing
A Deliverable may not be used as a generic example when doing so could falsely suggest that it depicts the advertised Property.
69. Reporting Suspected Unauthorized Use
The Client should notify Morwell Media if the Client discovers suspected unauthorized use by:
Another agent
Brokerage
Builder
Stager
Designer
Vendor
Publication
Website
New owner
Property manager
Other third party
Notification may be sent to:
The Client should provide the available link, screenshot, publication, or identifying information.
70. Client Responsibility for Improper Sharing
The Client is responsible when unauthorized use results from the Client knowingly or negligently:
Providing files outside the authorized group
Sharing Gallery credentials
Transferring the media to another agent
Providing high-resolution files to a vendor for independent use
Allowing an assistant to repurpose the media
Representing that a third party has broader rights than actually granted
Morwell Media may communicate directly with the unauthorized user and the Client to resolve the matter.
71. Suspension or Termination of License
Morwell Media may suspend or terminate the Client’s license when:
A required payment is reversed
A chargeback is filed or sustained
The Client materially breaches the Agreement
The Deliverables are knowingly used outside the license
The Client falsely claims ownership
The Client sells or relicenses the media
The Client refuses to address unauthorized use within the Client’s control
The Client materially alters the media in violation of this Policy
Another serious licensing violation occurs
License suspension or termination does not eliminate payment obligations already incurred.
Billing disputes and chargebacks are also governed by the Late Payments & Chargebacks Policy.
72. Opportunity to Correct Minor Violations
When appropriate, Morwell Media may give written notice and a reasonable opportunity to correct an unintentional minor violation.
Examples may include:
A missing credit where credit was required
An accidental outdated post
An unapproved vendor repost
A minor improper crop
A listing that remained active briefly after expiration
Morwell Media is not required to provide advance warning before addressing:
Deliberate resale
Fraudulent ownership claims
Intentional watermark removal
AI training
Stock-library submission
Serious deceptive alteration
Repeated infringement
Another willful or substantial misuse
73. Consequences of License Termination
When a license is terminated for material breach, the Client must:
Stop all new use
Remove unauthorized online uses within the period stated by Morwell Media
Instruct vendors and persons under the Client’s control to stop using the media
Stop distributing printed materials when reasonably possible
Remove downloadable files from unauthorized recipients when reasonably possible
Preserve evidence relevant to the dispute
Remain responsible for unpaid amounts and authorized remedies
Termination does not require destruction of records the Client is legally required to retain, but those records may not be used for new marketing.
74. Unauthorized-Use Charges and Remedies
This Policy does not establish a predetermined penalty for every unauthorized use.
Depending on the circumstances, unauthorized use may require:
Immediate cessation
Removal of the media
Payment of an appropriate retroactive license fee
Payment for expanded use
Recovery of actual damages
Reimbursement of recoverable enforcement costs
Platform takedown requests
Other contractual or legal remedies
Any retroactive license must be approved by Morwell Media. The Client cannot automatically cure unauthorized use merely by offering the original service price after the violation occurs.
75. Copyright Registration
Morwell Media reserves the right to register individual works or groups of photographs and audiovisual works with the U.S. Copyright Office.
Copyright protection generally exists when an original work is fixed, but registration can provide additional enforcement benefits and is generally required before a copyright owner of a U.S. work brings an infringement action in federal court.
76. Takedown and Enforcement Communications
When Morwell Media reasonably believes that media are being used without authorization, Morwell Media may send:
Informal correction requests
Licensing notices
Retroactive licensing proposals
Cease-and-desist communications
Platform infringement reports
Takedown requests
Preservation requests
Other lawful enforcement communications
Morwell Media may consult legal counsel or use available copyright-enforcement procedures.
77. Fair Use and Other Legal Limitations
Nothing in this Policy eliminates any right, exception, limitation, or defense that applies under federal law.
Fair use may permit certain unlicensed uses in specific circumstances, but it is evaluated case by case using multiple statutory factors. No single percentage, amount, purpose, or type of use automatically establishes fair use.
Nothing in this Policy should be interpreted as declaring that every unlicensed use is automatically infringement regardless of applicable law.
78. No Waiver
Morwell Media’s failure or delay in enforcing one use does not waive:
Copyright ownership
Future enforcement rights
The limits of the Client’s license
The right to address another use
The right to require a separate license
A courtesy, one-time permission, negotiated resolution, or delayed response does not create an ongoing license.
Expanded Licensing and Policy Administration
79. Expanded License Requests
The Client or a third party may request permission for:
A longer term
Broader advertising
Additional Properties
Additional users
Builder use
Vendor use
Publication use
Editorial use
Apartment-community use
Short-term rental use
Commercial business use
Paid campaigns
National distribution
Merchandise
Another purpose outside the standard license
Requests should be submitted to:
Morwell Media may approve, decline, or modify the requested rights.
80. Expanded License Pricing
Expanded licensing will be priced by:
Custom written quote only.
Pricing may consider:
Intended use
Number of users
Number of Properties
Commercial value
Distribution
Paid advertising
Territory
License duration
Exclusivity
Publication size
Audience
Vendor access
Renewal rights
Other relevant circumstances
An expanded license is not effective until its scope, fee, and terms are accepted in writing.
81. No Refund for Unused License
The Client’s later decision not to publish or use the Deliverables does not create a refund right.
Morwell Media earns payment by:
Reserving the Appointment
Performing the services
Editing and preparing the Deliverables
Providing the authorized usage opportunity
A lack of publication, listing cancellation after completion, seller decision, marketing change, or Client preference does not mean Morwell Media failed to perform.
82. Relationship to Other Policies
This Policy should be read with Morwell Media’s:
Client Terms & Conditions
Revisions & Re-Edits Policy
Reshoot Policy
Gallery, Image & RAW-File Storage Policy
Liability & Property Responsibility Policy
Late Payments & Chargebacks Policy
Privacy Policy
Payment and Delivery Terms
Applicable service description
Custom licensing documents
When a custom written license directly conflicts with this standard Policy, the custom license controls only for the specific project and issue it expressly addresses.
83. Policy Updates
Morwell Media may revise this Policy for future bookings.
The version provided or made reasonably available when the Client books will govern that Appointment unless:
Morwell Media and the Client agree otherwise in writing;
A change is required by law; or
A change is necessary to prevent unauthorized or unlawful use.
The Client should save or print a copy for its records.
84. Acceptance
This Policy is incorporated into the Client Terms & Conditions and the Client’s existing booking acknowledgment.
No additional general checkbox is required for this Policy.
By accepting the Client Terms, the Client confirms that the Client:
Has had access to this Policy
Understands that Morwell Media retains copyright
Accepts the limited license
Will use the Deliverables only as authorized
Will not transfer or materially alter the media without permission
Will reasonably control access given to approved vendors and participants
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Morwell Media LLC
Liability & Property Responsibility Policy
Last Updated: 7/25/2026
This Liability & Property Responsibility Policy applies to all photography, videography, twilight photography, drone services, social-media content, return visits, Reshoots, and related services performed by Morwell Media LLC(“Morwell Media”).
The person or legal entity booking, authorizing, or becoming financially responsible for services is referred to as the “Client.” The location at which services are performed is referred to as the “Property.” The scheduled photography or media session is referred to as the “Appointment.”
Morwell Media’s owner, employees, assistants, photographers, and approved contractors are collectively referred to as “Morwell Media Personnel.”
Owners, sellers, agents, tenants, occupants, guests, contractors, cleaners, stagers, vendors, property managers, builders, and other individuals connected with the Property are collectively referred to as “Property Participants.”
This Policy forms part of Morwell Media’s Client Terms & Conditions and should be read with all applicable Client Resource policies and booking documents.
Client Authority and Property Control
1. Properties and Services Covered
This Policy applies to services performed at or in connection with:
Owner-occupied homes
Vacant homes
Tenant-occupied homes
Short-term rentals
Apartments and apartment communities
New-construction homes
Model homes
Luxury estates
Commercial properties
Other approved locations
It applies to:
Interior photography
Exterior photography
Twilight photography
Video
Social-media content
Drone services
Agent or participant appearances
Return visits
Corrective Reshoots
Additional photography
Related on-site services
2. Client Authority
The Client represents that the Client has sufficient legal and practical authority to:
Book the services
Permit Morwell Media to enter the Property
Authorize photography and recording
Authorize the agreed use of the resulting media
Provide access credentials
Communicate instructions
Approve the confirmed scope
Permit equipment to be brought onto the Property
When the Client does not personally own or control the Property, the Client represents that all required authorization has been obtained.
3. Required Permissions and Notices
The Client is responsible for obtaining all permissions, notices, approvals, and authorizations required from:
Property owners
Sellers
Tenants
Occupants
Property managers
Brokerages
Builders
Homeowners’ associations
Apartment-management personnel
Commercial-property management
Security personnel
Amenity representatives
Other persons or entities controlling the Property
This includes any legally required tenant or occupant notice.
Morwell Media is entitled to reasonably rely on the Client’s representation that the necessary authority has been obtained.
4. Inaccurate or Missing Authority
The Client is responsible, to the extent caused by the Client’s conduct, for claims, losses, delays, expenses, or disputes resulting from:
A false representation of authority
Failure to obtain required consent
Insufficient tenant notice
Unauthorized entry instructions
Misrepresentation of access rights
Failure to disclose restrictions
Unauthorized photography or recording instructions
Morwell Media may stop work or leave if authority is disputed at the Property.
5. Limited Access Only
Receiving a key, code, lockbox instruction, credential, or temporary entry permission does not give Morwell Media possession, custody, or general control of the Property.
Morwell Media receives only the limited access reasonably necessary to perform the confirmed services.
Morwell Media does not become the Property’s:
Caretaker
Property manager
Security provider
Custodian
House sitter
Inspector
Agent
Tenant
Bailee of all items located there
Property Condition and Hazard Disclosure
6. Client Duty to Provide a Reasonably Safe Property
The Client must provide a Property that can be entered and photographed with reasonable safety.
The Client is responsible for identifying and addressing known conditions that could foreseeably cause injury, equipment damage, Property damage, or interference with the Appointment.
7. Required Hazard Disclosure
Before the Appointment, the Client must disclose known hazards, including:
Broken or unstable stairs
Loose railings
Unstable flooring
Exposed wiring
Water leaks
Wet or slippery surfaces
Mold
Biohazards
Structural damage
Active construction
Fragile fixtures
Broken doors or windows
Unsafe roofs, decks, or balconies
Pool or spa hazards
Aggressive animals
Alarm systems
Unsecured weapons
Hazardous chemicals
Restricted areas
Conditions requiring protective equipment
Other unusual safety concerns
Disclosure should be made in writing whenever reasonably possible.
8. Preexisting Damage
The Client should identify preexisting damage in areas Morwell Media may enter or use, particularly when the condition could worsen through ordinary contact.
Preexisting damage may include:
Cracked fixtures
Loose shelves
Damaged blinds
Broken handles
Unstable décor
Chipped flooring
Weak gates
Malfunctioning doors
Damaged switches
Existing wall damage
Defective furniture
Other compromised items
Morwell Media is not responsible merely because existing damage is discovered during or after the Appointment.
9. Hidden, Latent, and Undisclosed Defects
To the fullest extent permitted by law, Morwell Media is not responsible for injury or damage resulting from a hidden, latent, preexisting, or undisclosed defect that could not reasonably be identified through ordinary observation.
Examples include:
A shelf that appears secure but is internally damaged
A blind mechanism that breaks during ordinary operation
A gate latch that appears functional but fails
An electrical switch with a concealed defect
Unstable flooring concealed by a rug
A loose fixture that appears securely installed
10. Documentation of Property Conditions
Morwell Media may document relevant circumstances using:
Internal notes
Arrival photographs
Reference videos
Time records
Access records
Client communications
Witness information
Other reasonable documentation
Documentation may be used for:
Insurance
Billing
Complaint review
Chargeback response
Claims investigation
Dispute resolution
Legal compliance
Internal quality control
Documentation will be handled under Morwell Media’s Privacy Policy and applicable record-retention practices.
11. No Inspection or Evaluation Service
Morwell Media’s presence at the Property is not:
A home inspection
Safety inspection
Code inspection
Structural evaluation
Appraisal
Environmental assessment
Security evaluation
Engineering review
Property-condition certification
Confirmation that the Property is defect-free
Morwell Media has no duty to discover, diagnose, document, or warn the Client about every defect that may exist or appear in an image.
Personal Property, Valuables, and Private Information
12. Client Responsibility for Valuables
Before the Appointment, the Client must remove or safely secure:
Jewelry
Cash
Medication
Weapons
Keys
Electronics
Collectibles
Fragile artwork
Financial documents
Legal documents
Irreplaceable items
Confidential materials
High-value personal property
Other sensitive belongings
The Property should not be used as an unsecured holding location for valuable items during the Appointment.
13. No Inventory or Valuation Services
Morwell Media does not:
Inventory personal property
Verify what was present before arrival
Appraise belongings
Determine replacement value
Insure Client property
Accept custody of individual items
Monitor valuables
Confirm whether another person removed an item
14. Visible Private Information
Morwell Media is not responsible for identifying, concealing, removing, digitally obscuring, or protecting information left visible at the Property.
This may include:
Mail
Financial records
Prescription labels
Security information
Names and addresses
Family photographs
Computer screens
School information
Calendars
Identification documents
Confidential paperwork
Keys or access credentials
Other sensitive material
The Client must inspect the Property and remove or conceal sensitive information before the Appointment.
Additional requirements appear in the Property Preparation Guide.
15. Theft, Loss, and Unexplained Disappearance
Morwell Media is not responsible for theft, loss, or unexplained disappearance caused by:
Owners
Sellers
Tenants
Occupants
Guests
Contractors
Cleaners
Stagers
Vendors
Property showings
Open-house activity
Other third parties
Circumstances not caused by Morwell Media Personnel
Nothing in this section excuses proven theft, intentional misconduct, or another legal responsibility directly attributable to Morwell Media Personnel.
16. No Security or Caretaking Duty
Morwell Media is not acting as a:
Security guard
Property manager
Caretaker
House sitter
Personal-property custodian
Supervisor of occupants
Supervisor of vendors
Morwell Media’s temporary presence does not create a continuing duty to protect the Property or supervise unrelated persons before, during, or after the Appointment.
Property Handling and Minor Adjustments
17. Discretionary Minor Adjustments
Morwell Media may make a minor adjustment when it is quick, safe, and unlikely to cause damage or delay.
Examples may include:
Straightening a pillow
Closing a toilet lid
Adjusting a curtain
Moving a lightweight item a short distance
Turning a small décor item
Correcting a minor presentation issue
Such assistance is a discretionary courtesy and does not constitute cleaning, staging, organizing, or furniture-moving services.
Morwell Media may decline to touch any item.
18. Items Morwell Media Will Not Move
Morwell Media is not responsible for moving, lifting, carrying, rearranging, storing, or protecting:
Beds or mattresses
Sofas
Tables
Desks
Cabinets
Televisions
Appliances
Artwork
Mirrors
Electronics
Rugs
Heavy outdoor furniture
Fragile décor
Valuable or irreplaceable items
Weapons
Hazardous materials
Any item posing a reasonable risk of injury or damage
The Client must arrange all significant movement before the Appointment.
19. Client Requests to Move Items
A Client instruction to move an item does not require Morwell Media to perform the request.
Morwell Media may decline when the task:
Appears unsafe
Requires multiple people
Requires tools
Could damage the Property
Involves a heavy or fragile item
Is outside Morwell Media’s services
Could interfere with the Appointment
Requires specialized training
Declining such a request does not constitute incomplete service.
20. Doors, Windows, Gates, and Coverings
For photographic purposes, Morwell Media may reasonably operate accessible:
Interior doors
Exterior doors
Gates
Windows
Blinds
Curtains
Shutters
Cabinet doors when specifically requested
Morwell Media will not force, dismantle, repair, or continue operating an item that appears unsafe or defective.
Morwell Media is not responsible for a preexisting defect that fails during reasonable, ordinary operation.
21. Lighting and Property Features
When controls are readily available and the feature appears operational, Morwell Media may reasonably operate:
Light switches
Lamps
Ceiling fans
Fireplaces
Pool or spa lighting
Landscape lighting
Water features
Smart-home controls
Window coverings
Other agreed features
Morwell Media is not required to:
Troubleshoot a system
Program an application
Locate hidden controls
Repair equipment
Force an inoperable feature
Override a safety device
Wait for technical support
22. Special or Delicate Systems
The Client must provide advance instructions when a system:
Requires a special operating sequence
Is delicate
Is malfunctioning
Must not be operated
Requires an application or remote
May trigger an alarm
Could cause damage if operated incorrectly
Is controlled from another location
If adequate instructions are not supplied, Morwell Media may leave the feature as found or omit related coverage.
23. No Repair Duties
Morwell Media does not provide Property repair or maintenance services.
Morwell Media is not responsible for:
Replacing bulbs
Repairing fixtures
Fixing blinds
Repairing windows
Troubleshooting appliances
Resetting electrical panels
Repairing smart-home systems
Completing unfinished construction
Correcting landscaping
Repairing pool equipment
Performing any other Property repair
Restricted and High-Risk Areas
24. Right to Decline Entry
Morwell Media may decline to enter or work in:
Attics
Crawlspaces
Roofs
Unfinished construction areas
Unsafe balconies
Confined spaces
Areas containing standing water
Areas containing biohazards
Areas with exposed wiring
Structurally unstable spaces
Dark or unlit areas
Areas requiring specialized protective equipment
Any location presenting a reasonable safety concern
Omission of an unsafe area does not constitute a service failure.
25. Ladders and Elevated Surfaces
Standard services do not guarantee ladder use or elevated access.
Morwell Media may decline to:
Use a Client-provided ladder
Use an unstable or unfamiliar ladder
Climb onto furniture
Stand on countertops
Access a roof
Enter an elevated or unstable location
Perform work requiring fall-protection equipment
Special elevated work requires advance approval and appropriate equipment.
26. Pools, Spas, and Water Features
Morwell Media may photograph around pools, spas, fountains, ponds, and other water features but is not required to:
Enter the water
Remove or install pool covers
Handle pool chemicals
Move heavy pool equipment
Operate unfamiliar pool systems
Work on a wet or unsafe surface
Accept responsibility for supervising swimmers or occupants
27. Active Construction
The Client must disclose active construction before booking.
Construction locations must provide:
Safe and lawful access
Reasonable separation from active work
Removal or coordination of unnecessary workers
Compliance with site requirements
Clear identification of restricted areas
Required protective equipment when agreed in advance
A safe location for Morwell Media’s equipment
Morwell Media may stop, limit, or decline work when a site cannot be safely accessed.
Occupants, Children, Pets, and Vendors
28. Occupants and Guests
The Client is responsible, to the extent caused by their conduct, for the acts and omissions of owners, sellers, tenants, occupants, and guests connected with the Appointment.
This includes conduct resulting in:
Injury
Property damage
Equipment damage
Delay
Interference
Additional expense
Lost access
Unsafe conditions
Cancellation
29. Children and Minors
The Client or another responsible adult must supervise all minors.
Morwell Media Personnel are not responsible for supervising children or protecting them from ordinary risks associated with professional equipment, including:
Tripods
Cameras
Stands
Lighting
Cords
Batteries
Cases
Drones
Other equipment
Children must not touch, move, climb on, or interfere with Morwell Media equipment.
30. Pets and Animals
Pet-related requirements are governed by the Pet & Property Safety Policy.
The Client remains responsible for:
Securing pets
Preventing escape
Preventing bites or scratches
Preventing interference
Keeping animals away from equipment
Informing Morwell Media about animals at the Property
Morwell Media may immediately stop work and leave if an animal presents a safety risk.
31. Contractors and Vendors
The Client is responsible for coordinating:
Cleaners
Stagers
Builders
Contractors
Landscapers
Pool-service providers
Movers
Maintenance personnel
Other vendors
Morwell Media is not responsible for a third-party vendor’s:
Conduct
Delay
Failure to complete work
Property damage
Injury
Interference
Misrepresentation
Loss of access
32. Authorized Decision-Maker
Morwell Media will ordinarily accept material instructions only from:
The booking Client; or
One decision-maker authorized by the Client in writing.
Morwell Media is not required to resolve conflicting instructions from:
Agents
Homeowners
Sellers
Tenants
Builders
Property managers
Contractors
Brokerage employees
Other Property Participants
When the authorized decision-maker cannot be reached, Morwell Media may use professional judgment to proceed, limit the work, stop, or leave.
Morwell Media’s Responsibility
33. Balanced Responsibility Standard
Morwell Media will be responsible, to the extent required by applicable law, for direct bodily injury or direct physical Property damage proven to have been caused by the negligent or intentional conduct of Morwell Media Personnel.
Responsibility will be evaluated based on:
The specific conduct
The condition of the Property
Preexisting defects
Instructions provided
Actions of other persons
Available evidence
Applicable law
Each responsible party’s degree of fault
34. Excluded Causes
To the fullest extent permitted by law, Morwell Media is not responsible for injury or damage caused by:
Preexisting conditions
Hidden or latent defects
Undisclosed hazards
Normal operation of defective items
Client instructions
Owners or occupants
Children
Pets
Contractors or vendors
Weather
Utility failure
Active construction
Ordinary wear
Unauthorized persons
Conditions outside Morwell Media’s reasonable control
35. Ordinary Authorized Contact
Normal, careful contact with a door, switch, curtain, blind, window, gate, lamp, cabinet, or similar feature does not automatically establish negligence merely because a preexisting or hidden defect fails during use.
The nature of the item, its prior condition, available warnings, and manner of operation may be considered when evaluating responsibility.
36. Assistants and Approved Contractors
The Client may direct an incident or claim involving an assistant or approved contractor to Morwell Media.
Morwell Media will administer the Client relationship and coordinate an appropriate response or insurance referral when applicable.
The Client is not required to determine Morwell Media’s internal employment or contractor relationships before submitting a notice.
Reporting and Investigating Incidents
37. Prompt Reporting
Suspected bodily injury, Property damage, equipment damage, or security incidents should be reported as soon as reasonably possible after discovery, preferably within:
48 hours after discovery
The 48-hour request helps preserve evidence and permits prompt investigation.
It is not intended to eliminate a nonwaivable legal right solely because notice was provided later.
38. Written Incident Notice
A written incident notice should identify:
The relevant booking
Date and approximate time
Property address
Location of the incident
Description of what occurred
Description of the claimed damage or injury
Photographs or video
Relevant witnesses
Immediate action taken
Requested response
Supporting documents then available
Significant incident notices should be emailed to:
39. Opportunity to Inspect
Morwell Media and any applicable insurance representative must receive a reasonable opportunity to inspect, investigate, or document claimed damage before permanent repairs, replacement, disposal, or alteration.
This requirement does not prevent reasonable emergency action necessary to:
Protect a person
Prevent additional damage
Secure the Property
Restore essential service
Comply with law
40. Duty to Mitigate Further Damage
After discovering an incident, the Client must take reasonable steps to prevent avoidable additional loss.
The Client should not permit a minor condition to worsen solely to increase a claim.
Reasonable emergency mitigation should be documented whenever possible.
41. Preservation of Evidence
Both parties should preserve relevant:
Photographs
Video
Damaged items
Messages
Surveillance footage
Access records
Receipts
Repair estimates
Witness information
Other relevant evidence
Evidence should not be intentionally altered, discarded, or concealed while a material claim is being reviewed.
42. Supporting Damage Documentation
A Client claiming Property damage may be required to provide reasonable evidence concerning:
Ownership
Prior condition
Age
Preexisting damage
Repairability
Repair cost
Replacement value
Purchase records
Written estimates
Actual payment
Photographs of the damage
Morwell Media may request additional information reasonably necessary to evaluate the claim.
43. Measure of Direct Property Loss
When Morwell Media is legally responsible for direct Property damage, the amount will ordinarily be based on:
Reasonable documented repair cost; or
Reasonable replacement value, considering the item’s age, condition, depreciation, usefulness, and preexisting damage.
Responsibility for damage to an older or previously compromised item does not automatically require replacement with a new upgraded item.
44. No Immediate Admission or Settlement Promise
Statements made at the Property are preliminary observations and do not automatically constitute:
Admission of fault
Admission of negligence
Admission of coverage
Promise to pay
Final settlement
Waiver of investigation
Morwell Media may acknowledge and document an incident without making an immediate liability determination.
Limitations of Liability
45. Physical Injury and Property Damage Claims
Proven direct bodily injury or physical Property damage caused by Morwell Media will be evaluated according to:
Applicable law
The facts
Relative fault
Available insurance
Valid provisions of the Agreement
The amount of direct documented loss
This Policy does not attempt to limit every direct physical injury or Property-damage claim to the price of the photography service.
46. Service-Related Claims
To the fullest extent permitted by applicable law, Morwell Media’s total liability for nonphysical, service-related claims will not exceed the amount actually paid to Morwell Media for the specific affected booking.
Service-related claims may include:
Delivery delay
Editing dispute
Missing angle
Omitted room
Gallery interruption
File-delivery issue
Marketing dissatisfaction
Platform rejection
Failure to meet an estimated timeline
Other economic or contractual claims not involving direct bodily injury or physical Property damage
47. No Limitation Where Prohibited
No exclusion or liability limitation applies to the extent it cannot lawfully apply, including responsibility arising from:
Gross negligence
Reckless conduct
Willful misconduct
Intentional wrongdoing
Fraud
A legal obligation that cannot be waived
48. Consequential and Indirect Losses
To the fullest extent permitted by law, Morwell Media is not liable for indirect, incidental, special, punitive, exemplary, or consequential losses, including:
Lost commissions
Delayed listings
Missed offers
Lost profits
Advertising expenses
Seller dissatisfaction
Brokerage penalties
Lost social-media engagement
Reprinting expenses
Missed marketing opportunities
Loss of anticipated business
Loss of goodwill
This section does not limit a remedy that cannot lawfully be limited.
49. No Guaranteed Commercial Result
Morwell Media does not guarantee:
Sale of the Property
Lease of the Property
A particular price
A particular appraisal
Buyer or tenant interest
Listing traffic
Offer volume
Social-media engagement
Brokerage approval
MLS acceptance
Another marketing outcome
The Client Terms contain additional marketing-result provisions.
Client Indemnification and Third-Party Claims
50. Limited Client Indemnification
To the fullest extent permitted by applicable law, the Client will indemnify and hold Morwell Media harmless from third-party claims, damages, or reasonable expenses to the extent caused by:
The Client’s breach of the Agreement
Lack of authority or permission
Undisclosed dangerous conditions
False access instructions
Client-supplied directions
Client-supplied materials
Acts or omissions of occupants
Acts or omissions of pets
Acts or omissions of contractors or vendors under the Client’s control
Unauthorized use of Deliverables by the Client
False or misleading Property advertising created by the Client
51. Morwell Media’s Own Conduct Excluded
The Client is not required to indemnify Morwell Media to the extent a claim was caused by Morwell Media’s own:
Negligence
Gross negligence
Recklessness
Willful misconduct
Intentional wrongdoing
The purpose of the indemnification provision is to assign responsibility for Client-controlled risks—not to shift Morwell Media’s own legal responsibility to the Client.
52. Cooperation and Defense Costs
The Client must reasonably cooperate in addressing a third-party claim arising from Client-controlled conduct.
The Client may be responsible for recoverable defense costs only to the extent the claim was caused by the Client’s breach, negligence, wrongful conduct, or another matter for which the Client is legally responsible.
This Policy does not create an unlimited automatic obligation requiring the Client to defend Morwell Media against every allegation regardless of fault.
53. Construction and Builder Contracts
Builder, developer, new-construction, model-home, and active-construction projects may require a separately reviewed agreement when the project requests:
Broad indemnification
A duty to defend
Additional-insured status
Waiver of subrogation
Custom insurance limits
Site-specific safety obligations
Compliance with a general contractor’s vendor agreement
Other construction-specific terms
A project-specific signed agreement may control over this Policy for the matters it expressly addresses.
Damage to Morwell Media Equipment
54. Responsibility for Equipment Damage
The Client may be responsible, to the extent caused by the applicable person or condition, for direct damage to Morwell Media equipment caused by:
The Client
An occupant
An unsupervised minor
A pet
A contractor
A vendor under the Client’s control
An undisclosed Property hazard
Intentional interference
Negligent handling
55. Equipment Covered
Morwell Media equipment may include:
Cameras
Lenses
Tripods
Lighting
Light stands
Audio equipment
Computers
Tablets
Drones
Batteries
Memory cards
Cases
Stabilizers
Microphones
Cables
Chargers
Other business equipment
56. Direct Equipment-Related Costs
When legally recoverable, the responsible party may be charged reasonable documented direct costs, including:
Repair
Reasonable replacement
Data recovery
Temporary equipment rental
Shipping
Inspection or diagnosis
Other direct expenses caused by the incident
Morwell Media does not impose an automatic predetermined equipment penalty unrelated to actual or reasonably anticipated loss.
Keys, Codes, Security, and Departure
57. Access Credentials
Morwell Media will use reasonable care when handling:
Physical keys
Lockbox codes
Door codes
Gate codes
Alarm information
Building credentials
Temporary access instructions
Access information will be used only as reasonably necessary for the authorized Appointment and handled under the Privacy Policy.
58. Physical Key Collection
When an agent permits it, Morwell Media may collect a physical key before the Appointment.
Key pickup and return may be subject to:
Advance coordination
Travel charges
Time availability
Identity verification
Written instructions
A designated return method
Morwell Media may decline key pickup when the arrangement is impractical or insecure.
59. Lost Physical Keys
If Morwell Media negligently loses a physical key, responsibility will ordinarily be limited to the reasonable cost of:
Replacing the lost key; or
Rekeying the directly affected lock when reasonably necessary for security.
Replacement of every lock at the Property is not automatically required unless reasonably necessary under the circumstances.
60. Securing the Property at Departure
Morwell Media will make reasonable efforts to return the Property to the access condition in which it was found, which may include:
Closing doors
Locking specifically identified entry doors
Returning a key
Replacing a lockbox key
Closing an identified gate
Arming an alarm when clear instructions are provided
Morwell Media is not required to conduct a full Property-security inspection before departure.
61. Special Lock-Up Instructions
The Client must provide clear written instructions when:
A door should remain unlocked
An occupant will return
An alarm must be armed
A smart lock operates unusually
A gate is automatic
A lockbox has special instructions
Multiple entrances require different handling
A key must be delivered elsewhere
Morwell Media is not responsible for an undisclosed or unusual security procedure.
62. Third-Party Entry
Morwell Media does not guarantee that no other person will enter the Property before, during, or after the Appointment.
Morwell Media does not control:
Owners
Tenants
Neighbors
Contractors
Vendors
Agents
Showings
Property managers
Other authorized entrants
Insurance
63. Property and Premises Insurance
The Client, owner, or responsible Property party remains responsible for maintaining appropriate insurance, including as applicable:
Homeowners insurance
Renters insurance
Commercial Property insurance
Premises-liability coverage
Builder’s-risk insurance
Construction coverage
Other appropriate Property protection
Morwell Media’s insurance does not replace the Client’s or Property owner’s normal coverage.
64. Certificates of Insurance
Morwell Media may provide a certificate of insurance to a brokerage, builder, apartment community, commercial Property, or other authorized requester when:
The certificate is available through Morwell Media’s insurer;
The request is made with reasonable advance notice;
Accurate certificate-holder information is provided; and
The request does not seek to alter coverage.
A certificate of insurance is informational and does not independently modify Morwell Media’s insurance policy.
65. Additional-Insured Requests
Adding another party as an additional insured requires:
Advance written request
Insurer approval
Sufficient processing time
Payment of an applicable insurer or administrative fee
A custom written agreement when appropriate
Morwell Media does not promise automatic additional-insured status through an ordinary online booking.
66. Insurance Coverage Decisions
Nothing in this Policy guarantees that a particular incident, claim, person, location, or loss will be covered by insurance.
Coverage decisions are made by the insurer under the applicable policy, endorsements, exclusions, limits, and facts.
Safety and Termination
67. Stop-Work Authority
Morwell Media may immediately stop work, refuse entry, decline an area, cancel an affected service, or leave when conditions create a reasonable concern regarding:
Personal safety
Equipment safety
Property safety
Legal compliance
Drone safety
The ability to leave safely
Professional working conditions
68. Unsafe Conditions
Unsafe conditions may include:
Aggressive animals
Threats
Harassment
Discriminatory hostility
Unsecured weapons
Criminal activity
Biohazards
Unsafe structures
Exposed wiring
Dangerous construction
Hazardous chemicals
Extreme weather
Interference with Morwell Media’s ability to leave
Damage or attempted damage to equipment
Other reasonably dangerous conditions
69. Inclusive and Respectful Conduct
Threatening, discriminatory, anti-LGBTQ, identity-based, or harassing conduct is governed by the Inclusive Service, Respectful Conduct & Anti-Harassment provisions of the Client Terms & Conditions.
Morwell Media may terminate services based on conduct and legitimate safety concerns.
Service decisions will not be based on a person’s protected status.
70. No Grace Period for Danger
The 15-minute grace period described in the Property Not Ready Upon Arrival Policy does not apply to:
Threats
Aggression
Severe harassment
Dangerous animals
Structural hazards
Criminal activity
Unsecured weapons
Any immediate safety concern
Morwell Media may leave immediately.
71. Financial Consequences of Safety Termination
Booking-retainer treatment, completed-work charges, incurred expenses, refunds, rescheduling, and future services following a safety-related termination are governed by:
Client Terms & Conditions
Cancellation & Rescheduling Policy
Property Not Ready Upon Arrival Policy
Pet & Property Safety Policy
Late Payments & Chargebacks Policy
This Policy does not create a separate conflicting fee schedule.
Claims and Policy Administration
72. Claims Contact
Significant Property-damage, injury, equipment, or security claims should be sent to:
Telephone or text notice should be followed by email when the issue is material.
73. Referral to Professionals
Morwell Media may forward a reported incident, demand, or claim to:
Its liability insurer
Equipment insurer
Claims adjuster
Attorney
Payment processor
Gallery or technology provider
Other appropriate professional
The Client agrees to communicate reasonably with an authorized claims representative when necessary.
74. Investigation Is Not an Admission
Investigating an incident, requesting evidence, photographing damage, contacting an insurer, communicating with the Client, or offering temporary assistance does not automatically constitute:
Admission of fault
Admission of liability
Admission of insurance coverage
Waiver of a defense
Promise of settlement
75. Good-Faith Cooperation
Morwell Media and the Client will reasonably cooperate in investigating a properly reported incident.
Reasonable cooperation may include:
Providing documents
Responding to relevant questions
Preserving evidence
Identifying witnesses
Permitting a reasonable inspection
Providing estimates or receipts
Communicating with applicable insurers
76. No Settlement Authority on Morwell Media’s Behalf
The Client may not:
Admit liability for Morwell Media
Promise that Morwell Media will pay a third party
Enter a settlement on Morwell Media’s behalf
Bind Morwell Media’s insurer
Represent that insurance coverage has been approved
Morwell Media and its insurer must be permitted to evaluate a claim directly.
77. Relationship to Other Policies
This Policy should be read with Morwell Media’s:
Client Terms & Conditions
Property Preparation Guide
Property Access Requirements
Pet & Property Safety Policy
Cancellation & Rescheduling Policy
Weather & Twilight Policy
Travel & Service Area Policy
Turnaround Time Policy
Revisions & Re-Edits Policy
Reshoot Policy
Gallery, Image & RAW-File Storage Policy
Property Not Ready Upon Arrival Policy
Licensing & Imaging Usage Policy
Late Payments & Chargebacks Policy
Privacy Policy
Payment and Delivery Terms
When another policy specifically governs an issue, the more specific provision controls to the extent of a direct conflict.
78. Policy Updates
Morwell Media may revise this Policy for future bookings.
The version provided or made reasonably available when the Client books will govern that Appointment unless:
The parties agree otherwise in writing;
A change is required by law;
A change is reasonably necessary for safety; or
A change is required to prevent unlawful conduct.
The Client should save or print a copy for the Client’s records.
79. Acceptance
This Policy is incorporated into Morwell Media’s Client Terms & Conditions and existing booking acknowledgment.
No additional general checkbox, signature, or intake-form question is required for this Policy.
By accepting the Client Terms, the Client confirms that the Client:
Has had access to this Policy
Understands the Client’s Property responsibilities
Will disclose known hazards
Will obtain necessary permissions
Will supervise occupants, children, pets, and vendors
Understands the incident-reporting process
Accepts the applicable liability limitations
Agrees to reasonably cooperate if an incident occurs
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Morwell Media LLC
Late Payments & Chargebacks Policy
Last Updated: 7/25/2026
This Late Payments & Chargebacks Policy governs payments associated with photography, videography, twilight photography, drone services, social-media content, licensing, editing, travel, delivery, and other services provided by Morwell Media LLC (“Morwell Media”).
The individual or legal entity that books, authorizes, or becomes financially responsible for the services is referred to as the “Client.” The scheduled photography or media session is referred to as the “Appointment.” Final photographs, videos, and other contracted media selected and released by Morwell Media are referred to as the “Deliverables.”
This Policy forms part of Morwell Media’s Client Terms & Conditions. It should be read together with the applicable booking confirmation, invoice, Cancellation & Rescheduling Policy, Travel & Service Area Policy, Turnaround Time Policy, Revisions & Re-Edits Policy, Reshoot Policy, Gallery, Image & RAW-File Storage Policy, Licensing & Imaging Usage Policy, Liability & Property Responsibility Policy, Privacy Policy, and other incorporated booking documents.
General Payment Terms
1. Amounts Covered
This Policy applies to all amounts owed in connection with Morwell Media services, including:
Booking retainers
Remaining collection balances
Service add-ons
Travel and mileage charges
Parking and tolls
Key-pickup or return charges
Building or access expenses
Rush-service charges
Additional editing
Revisions and Re-edits
Reshoots and return visits
Expanded licensing
Commercial licensing
Equipment-damage charges
Approved third-party expenses
Other properly authorized invoices
2. Definitions
For purposes of this Policy:
“Invoice” means a written or electronic request for payment issued by Morwell Media.
“Due Date” means the date by which payment must be successfully received.
“Outstanding Balance” means any required amount that remains unpaid after its Due Date.
“Payment Dispute” means a good-faith question, objection, or request for correction submitted directly to Morwell Media.
“Chargeback” means a formal dispute initiated through a bank, card issuer, card network, payment processor, or financial institution.
“Cleared Payment” means a payment that has been accepted and settled and has not been declined, returned, reversed, canceled, or disputed.
3. Currency
Unless Morwell Media expressly agrees otherwise in writing, all prices and payments are stated and processed in:
United States dollars
The Client is responsible for any currency-conversion or foreign-transaction charges imposed by the Client’s financial institution.
4. Approved Payment Methods
At launch, Morwell Media accepts payment through the electronic methods enabled through its Stripe payment system, which may include:
Credit cards
Debit cards
Other electronic methods expressly displayed during checkout
Morwell Media does not promise to accept:
Cash
Paper checks
Personal payment applications
Wire transfers
Cryptocurrency
Any payment method not expressly approved
Morwell Media may add, remove, or restrict available payment methods for future transactions.
5. Payment Processor
Morwell Media uses Stripe or another approved payment provider to process electronic payments.
The payment processor may separately collect and process:
Card information
Billing information
Device or browser information
Fraud-prevention data
Transaction information
Other information necessary to authorize and administer payment
Payment-data handling will also be addressed in Morwell Media’s Privacy Policy and the payment processor’s applicable terms and privacy practices.
6. Processing Fees
Morwell Media ordinarily absorbs its standard Stripe card-processing fees.
The Client will not be charged a separate ordinary card-processing surcharge unless:
Morwell Media changes this practice for a future booking;
The charge is clearly disclosed before payment; and
The charge is permitted by applicable law and card-network requirements.
This section does not prevent recovery of actual dispute, returned-payment, collection, or other exceptional costs when expressly permitted under this Policy.
7. Statement Descriptor
An authorized card transaction may appear on the Client’s financial statement under a descriptor such as:
Morwell Media LLC
The exact displayed wording may be shortened or formatted by the payment processor, card network, or issuing bank.
The Client should contact Morwell Media promptly if the Client does not recognize a transaction believed to be associated with the booking.
Booking Retainer and Remaining Balance
8. Booking Retainer
A booking retainer equal to:
25% of the confirmed Appointment price
is ordinarily required to reserve an Appointment.
The booking retainer:
Is applied toward the confirmed Appointment total
Reserves the scheduled date and time
Is governed by the Cancellation & Rescheduling Policy
Is not an optional gratuity
Is nonrefundable except where the Agreement or applicable law provides otherwise
This Policy does not replace or modify the detailed cancellation and rescheduling consequences contained in the Cancellation & Rescheduling Policy.
9. Appointment Not Reserved Without Required Payment
An Appointment is not guaranteed merely because the Client:
Begins a booking
Selects a time
Completes part of a form
Receives an automated system message
Requests an invoice
Provides card information
The Appointment is ordinarily reserved only after:
The required booking information has been submitted;
The required booking retainer has been successfully paid; and
Morwell Media has accepted or confirmed the Appointment.
10. Remaining Balance
Unless a written invoice, quote, or custom agreement states otherwise:
The remaining balance is due after the Appointment and before final downloadable Deliverables are released.
Morwell Media may issue the final Invoice:
Before the Appointment
On the Appointment date
After the Appointment
After confirming additional travel or approved charges
The Client must pay the full required balance before receiving unrestricted access to the final Deliverables.
11. Post-Booking and Variable Charges
Some charges may not be known when the booking retainer is collected.
These may include:
Mileage outside an included area
Parking
Tolls
Gate or building charges
Key pickup or return
Approved same-day add-ons
Return travel
Rush service
Additional editing
Expanded licensing
Other approved expenses
Unless otherwise stated in writing, such charges are:
Due upon receipt and before final Deliverables are released.
Travel charges are not automatically included within the original 25% booking retainer.
12. Custom Payment Terms
Morwell Media may approve different payment terms for selected:
Brokerages
Builders
Apartment communities
Property-management companies
Commercial Clients
Repeat Clients
Larger custom projects
Different terms are valid only when documented in:
A written quote
Invoice
Custom service agreement
Payment arrangement
Other electronic record approved by Morwell Media
Standard Clients do not automatically receive net-15, net-30, installment, or post-delivery payment terms.
13. Partial Payments
A partial payment:
Reduces the Outstanding Balance
Does not fully satisfy the Invoice
Does not prevent the remaining amount from becoming overdue
Does not require Morwell Media to release Deliverables
A partial-payment arrangement is binding only when Morwell Media approves it in writing.
14. Payment Completion
Payment is treated as completed only when it has been successfully accepted and settled.
The following do not constitute final payment:
Pending authorizations
Declined transactions
Returned bank payments
Reversed transactions
Canceled payments
Unresolved Chargebacks
Payments subject to a fraud hold
Payment screenshots without settlement confirmation
Promises to pay at a later time
15. Saved Payment Methods
Morwell Media will not claim unlimited authority to charge a Client’s stored payment method.
A saved payment method may be charged for an additional amount only when the Client has:
Approved the specific amount or charge in writing;
Accepted an updated quote or Invoice;
Authorized an applicable payment arrangement; or
Otherwise provided legally sufficient authorization.
Morwell Media may send the Client a new payment link rather than processing an additional charge automatically.
Delivery and Unpaid Balances
16. Payment Required Before Final Delivery
Morwell Media may withhold final downloadable Deliverables until all required amounts associated with the booking have cleared.
This may include:
Remaining collection balance
Approved add-ons
Travel charges
Rush charges
Additional editing
Licensing charges
Other properly authorized amounts
A completed Appointment does not require Morwell Media to release final media before payment.
17. Previews and Proofs
While payment remains outstanding, Morwell Media may provide:
Watermarked previews
Drafts
Low-resolution proofs
Private review links
Non-downloadable samples
These materials are for review only.
They may not be:
Published
Uploaded to an MLS
Used in advertising
Posted on social media
Screen-captured for commercial use
Cropped to remove a watermark
Distributed as final media
Proof and preview restrictions are also governed by the Licensing & Imaging Usage Policy.
18. Gallery and Service Suspension
When a required balance remains unpaid, Morwell Media may:
Delay Gallery activation
Disable Gallery access
Suspend download links
Withhold unreleased Deliverables
Pause revisions
Pause Re-edits
Pause Reshoots
Pause delivery support
Suspend the Client’s usage license
Decline further services
Delivery delays caused by the Client’s unpaid balance do not constitute a missed turnaround obligation by Morwell Media.
Due Dates and Late Payments
19. Invoice Due Date
Each Invoice will identify or incorporate its applicable Due Date.
When an Invoice states “due upon receipt,” payment should be submitted promptly after delivery of the Invoice and before final Deliverables are released.
When an Invoice provides a calendar date, the payment must be successfully received by that date.
20. Seven-Day Grace Period
An unpaid Invoice receives a grace period of:
Seven calendar days after its Due Date
During the grace period, Morwell Media may send:
Automated reminders
Email reminders
Text reminders
Updated payment links
A request to confirm billing information
The grace period does not require Morwell Media to release Deliverables before payment.
21. One-Time Late Charge
An Invoice that remains unpaid more than seven calendar days after its Due Date may receive a:
One-time $15 administrative late charge
The late charge:
Is assessed no more than once per Invoice
Does not compound
Is not added daily or weekly
May be waived at Morwell Media’s discretion
Will not ordinarily be assessed while Morwell Media is actively reviewing a timely, legitimate billing error
Applies only to the extent permitted by applicable law
The purpose of the charge is to address additional administrative work associated with overdue collection—not to impose a punitive penalty.
22. No Contractual Monthly Interest
Morwell Media does not impose recurring contractual monthly interest under this standard Policy.
Morwell Media may still pursue any interest or post-judgment amounts available under applicable law following a lawful collection action or judgment.
23. No Repeated Late Fees
Morwell Media will not assess:
Daily late fees
Repeated weekly fees
Compounding administrative fees
Multiple standard late charges on the same Invoice
A new late charge may apply to a separate Invoice that independently becomes overdue.
24. Discretionary Waiver
Morwell Media may waive a late charge for reasons including:
A first-time administrative error
A documented processor outage
Incorrect billing information
A reasonable hardship
A timely good-faith dispute
Another reasonable circumstance
A waiver is a courtesy and does not:
Amend this Policy
Require future waivers
Excuse the underlying balance
Create a continuing payment arrangement
25. Thirty-Day Delinquency
When an Invoice remains unpaid for 30 calendar days after its Due Date, Morwell Media may:
Continue withholding Deliverables
Disable Gallery access
Suspend the Client’s media license
Stop editing or support
Cancel unperformed future Appointments
Decline additional bookings
Require full payment before future services
Refer the balance to a collection provider
Pursue eligible court remedies
Exercise other rights available under the Agreement or law
Any cancellation of a future Appointment remains subject to the applicable Cancellation & Rescheduling Policy.
26. Reasonable Collection Costs
To the extent permitted by law, the Client may be responsible for reasonable and recoverable costs directly caused by collection of a valid unpaid balance, including:
Collection-agency charges
Court filing fees
Service-of-process costs
Attorney fees when recoverable
Other documented enforcement expenses
Morwell Media does not impose an automatic oversized collection penalty unrelated to the actual or legally recoverable expense.
27. Failed or Returned Electronic Payments
The Client remains responsible for the underlying balance when an electronic payment fails or is returned because of:
Insufficient funds
Closed account
Incorrect account information
Payment stop
Rejected debit
Fraud-prevention rejection
Other payment failure
The Client may also be responsible for actual documented charges assessed against Morwell Media by its processor or financial institution, to the extent permitted by law.
28. Paper Checks
Morwell Media does not ordinarily accept paper checks at launch.
If Morwell Media later agrees to accept a check, the applicable payment instructions and any legally permitted dishonored-check consequences should be separately disclosed.
Billing Questions and Good-Faith Disputes
29. Review of Invoices
The Client should review each Invoice promptly.
A suspected billing error should ordinarily be reported:
Within five business days after receipt, or as soon as reasonably possible after discovery.
This is an operational notice request intended to support prompt correction. It does not eliminate any legal right that cannot lawfully be limited.
30. Required Information
A billing inquiry should identify:
Client name
Relevant booking
Invoice number, when available
Amount questioned
Description of the concern
Supporting records or messages
Requested correction
Billing concerns should be sent to:
31. Undisputed Amounts
When only part of an Invoice is disputed, the Client should pay the undisputed portion by its Due Date.
Morwell Media may temporarily pause enforcement of the specifically disputed amount while investigating a timely and good-faith concern.
32. Review Period
Morwell Media will make reasonable efforts to:
Review the Invoice
Check booking records
Review approved services and charges
Consider Client-supplied evidence
Correct verified errors
Explain properly assessed amounts
Morwell Media may request additional information reasonably necessary to complete the review.
33. Delivery During a Billing Dispute
Morwell Media may withhold final Deliverables while a material billing dispute remains unresolved.
A timely good-faith inquiry will not ordinarily result in a late charge on the specifically disputed amount while Morwell Media is actively reviewing the matter.
This does not require Morwell Media to release the media before the payment question is resolved.
34. Contact Morwell Media Before Filing a Chargeback
The Client should first contact Morwell Media and allow a reasonable opportunity to review and address a concern before initiating a Chargeback.
This may allow the parties to:
Correct a billing mistake
Clarify the statement descriptor
Confirm delivery
Address a cancellation issue
Process an appropriate refund
Reach another written solution
Nothing in this requirement prevents a Client from reporting genuine fraud, an unauthorized transaction, or exercising another right that cannot lawfully be waived.
Chargebacks and Card Disputes
35. Legitimate Cardholder Rights
This Policy does not prohibit a Client from making a good-faith report concerning:
Genuine fraud
An unauthorized payment
Duplicate processing
An incorrect amount
Services genuinely not provided
Another legitimate cardholder or consumer-rights concern
Morwell Media will not treat every Chargeback as misconduct merely because the result is inconvenient to the business.
36. Improper or Abusive Chargebacks
A knowingly false or improper Chargeback may constitute a material breach of the Agreement.
Examples may include:
Disputing a charge personally authorized by the Client while falsely claiming fraud
Disputing services that were completed and accepted
Disputing a properly retained booking retainer contrary to clearly disclosed cancellation terms
Falsely claiming that Deliverables were never provided
Continuing to publish or commercially use media while disputing payment for it
Filing both a refund demand and a Chargeback without disclosing the duplicate request
Providing materially false information to the issuing bank
Disputing an approved add-on or travel charge after receiving the benefit
Filing repeated disputes as leverage to obtain free services
Whether a Chargeback was improper will be determined from the specific facts and available records.
37. Chargeback Process
When a formal card dispute is opened, Stripe may debit the disputed payment and applicable dispute fees from Morwell Media’s balance. Morwell Media then has a limited period—often between 7 and 21 days, depending on the network—to accept the claim or submit responsive evidence. Stripe administers the process, but the cardholder’s issuing bank decides the outcome.
While a Chargeback remains open:
Morwell Media may be unable to issue a standard refund outside the dispute process;
The disputed funds may remain unavailable;
The resolution may take several weeks or months;
Morwell Media may have to respond by the deadline shown in its processor account.
Stripe’s documentation states that an open disputed payment cannot ordinarily be refunded outside the dispute process and that the issuer—not Stripe—makes the final decision.
38. Client Notification
The Client should promptly notify Morwell Media if:
The Chargeback was filed accidentally
The statement descriptor was not recognized
Another authorized card user filed the dispute
The Client has asked the bank to withdraw it
The Client wishes to resolve the matter directly
The Client receives new information affecting the claim
The Client should provide any available withdrawal confirmation or bank correspondence.
A Client’s request to withdraw a Chargeback does not necessarily close the dispute immediately. Stripe advises businesses to submit evidence before the applicable deadline even when the customer states that the dispute was withdrawn.
39. Evidence Provided in Response
The Client authorizes Morwell Media to provide records reasonably relevant to a Chargeback response to:
Stripe
The card network
The issuing bank
Morwell Media’s payment provider
Legal counsel
Other appropriate dispute administrators
Relevant evidence may include:
Client Terms and incorporated policies
Booking acceptance records
Date and time of acceptance
Booking confirmation
Invoice
Payment receipt
Appointment information
Property Information Form
Client communications
Cancellation or rescheduling communications
Access information
Property-condition documentation
Service-completion records
Gallery-delivery records
Download records
Revision requests
Refund records
License and publication evidence
Evidence that media remained in use
Other records relevant to the claim
Disclosure will be limited to what Morwell Media reasonably believes is relevant and permitted by law.
40. Evidence Preservation
The Client and Morwell Media should preserve relevant records while a dispute is pending.
This may include:
Emails
Text messages
Booking records
Invoice records
Delivery notifications
Gallery activity
Download history
Property documentation
Refund confirmations
Published media
Social-media posts
Other supporting evidence
Stripe requires evidence to be submitted before the displayed deadline, and dispute submissions should be tailored to the cardholder’s stated claim.
41. Suspension of Media License
When payment for Deliverables is reversed or formally disputed, the Client’s usage license may be suspended pending resolution.
During suspension, the Client must stop:
New publication
New advertising
New social-media posts
New downloads
New transfer to vendors
New paid campaigns
New distribution of printed materials
Other new commercial use
The Client’s continued use of media while disputing payment may be submitted as evidence relevant to the Chargeback.
Existing MLS or previously published uses may be addressed according to:
The circumstances
The dispute reason
The Licensing & Imaging Usage Policy
Applicable law
Written instructions from Morwell Media
42. Gallery and Deliverable Suspension
While a related Chargeback remains unresolved, Morwell Media may:
Disable Gallery access
Suspend download links
Withhold unreleased Deliverables
Stop revisions
Stop Re-edits
Pause Reshoot scheduling
Stop technical support
Request cessation of unauthorized use
Decline additional services
These measures protect Morwell Media from continuing to provide unpaid commercial value while the payment is reversed or disputed.
43. Reinstatement
Suspended delivery rights and licenses may be restored after:
The dispute is resolved in Morwell Media’s favor;
The payment is returned and fully settled;
The Client pays through a new authorized arrangement; or
The parties enter another written resolution.
Rights are not automatically restored merely because the Client says the issuing bank was contacted.
Morwell Media may request reasonable written confirmation and settlement of all related balances.
44. Actual Chargeback Fees
When a Chargeback is withdrawn, resolved in Morwell Media’s favor, acknowledged as an error, or otherwise demonstrated to have been improper, the Client may be responsible for Morwell Media’s:
Actual documented, nonrefunded processor dispute fees
Morwell Media will not impose an arbitrary penalty unrelated to the processor’s actual charge.
Stripe states that a dispute-received fee is generally deducted when the dispute begins and, for businesses outside Mexico, is ordinarily not refunded even when the business prevails; Stripe may separately return a countered-dispute fee after a successful challenge.
Any reimbursement obligation remains subject to applicable law and the specific facts of the dispute.
45. Bank Decision and Contractual Rights
A card issuer’s Chargeback decision determines the card-network dispute.
It does not, by itself:
Constitute a court judgment
Amend the Agreement
Determine every contractual claim
Decide every refund right
Determine copyright ownership
Eliminate every payment obligation
Prevent either party from pursuing another lawful remedy
Morwell Media and the Client retain any rights, claims, defenses, and responsibilities available under the Agreement and applicable law.
46. No Automatic Recharging
Morwell Media will not automatically recharge the disputed card for the same amount merely because a Chargeback was filed.
A new payment following a dispute requires:
Client authorization
A newly accepted Invoice
A written settlement
A written payment arrangement
Another legally valid authorization
47. No Double Collection
Morwell Media will not knowingly retain duplicate payment for the same valid balance.
When disputed funds are later returned after the Client has made a replacement payment, Morwell Media will:
Credit the returned amount appropriately;
Apply it to another expressly approved balance; or
Refund the verified overpayment.
48. Refunds and Pending Chargebacks
Morwell Media may be unable to process a standard refund while a Chargeback remains open.
When the parties agree that a refund is appropriate, they may need to wait until the issuing bank or payment processor completes the dispute process.
The timing is controlled in part by the payment processor, network, and issuing bank—not solely by Morwell Media.
49. Previously Issued Refunds
If Morwell Media issued a refund before receiving a Chargeback involving the same transaction, Morwell Media may submit:
Refund confirmation
Processor reference information
Refund date
Refund amount
Client communications
Other relevant records
The Client must not intentionally seek duplicate recovery through both a completed refund and a Chargeback.
Account Standing and Future Services
50. Future Booking Restrictions
Morwell Media may decline future bookings from a Client who:
Has an unresolved balance
Repeatedly pays late
Repeatedly submits failed payments
Files a materially false Chargeback
Repeatedly disputes valid charges
Refuses to address unauthorized media use
Creates significant documented payment risk
Defaults on an approved payment arrangement
Future-service decisions will be based on legitimate payment and business considerations—not a person’s protected status.
51. Full Advance Payment
Morwell Media may require full advance payment from a Client with a history of:
Late payment
Failed payment
Reversed payment
Chargebacks
Collection activity
Broken payment arrangements
Full advance payment may be required before:
Reserving a new Appointment
Beginning work
Traveling to the Property
Performing revisions
Releasing media
52. Alternative Payment Method
After a failed payment, suspected fraud, or Chargeback, Morwell Media may require a different approved payment method.
Morwell Media may decline to reuse:
A previously disputed card
A repeatedly declined card
An account associated with suspected unauthorized payment
Another method presenting unreasonable payment risk
53. No Required Payment Plans
Morwell Media is not required to provide:
Installment plans
Extended payment terms
Deferred billing
Net-30 terms
Financing
Post-delivery credit
Morwell Media may approve a written payment arrangement at its discretion.
54. Payment-Plan Default
When a Client misses a required installment under an approved written payment plan:
The payment arrangement may terminate;
The full remaining balance may become immediately due;
Gallery and license suspension may apply;
Future services may be canceled or withheld;
Collection rights may be exercised.
This applies only to the extent permitted by law and the applicable written payment arrangement.
Refunds, Credits, and Overpayments
55. Approved Refund Method
An approved refund will ordinarily be returned to the original payment method whenever reasonably possible.
Morwell Media may use another lawful refund method when:
The original account is closed;
The processor cannot return the funds;
The parties agree in writing;
Another legitimate reason requires an alternative.
56. Refund Processing Time
After Morwell Media initiates an approved refund, the date it appears in the Client’s account may depend on:
Stripe
The card network
The issuing bank
The payment method
Weekends
Banking holidays
Processor review
Morwell Media may confirm the initiation date and amount but cannot guarantee the financial institution’s posting date.
57. Credits
A discretionary credit must be documented in writing.
Unless expressly stated otherwise, a credit:
Applies only to the identified Client
Is nontransferable
May be limited to specified services
Is not redeemable for cash
May have an expiration date
Does not transfer to a replacement agent or brokerage
Cannot be combined with another offer without approval
A courtesy credit does not constitute an admission of wrongdoing.
58. Overpayments
A verified overpayment may be:
Refunded; or
Applied as a written account credit with the Client’s approval.
Morwell Media will not knowingly retain an amount that is neither owed nor properly credited.
59. Client Decision Not to Use the Media
The Client’s later decision not to use the Deliverables does not create a refund right when Morwell Media properly performed the services.
Examples include:
The listing is canceled after photography
The seller changes agents
The Client changes marketing plans
The Property sells before publication
The Client does not download the media
The Client decides not to launch an advertisement
The Client no longer needs an add-on after completion
Refund rights remain governed by the applicable service and cancellation policies.
Receipts and Payment Records
60. Electronic Receipts
Morwell Media may provide electronic:
Payment receipts
Invoices
Refund confirmations
Credit notices
Account statements
These records may be delivered through:
Email
Stripe
Acuity Scheduling
Squarespace
The Client Gallery
Another approved system
61. Client Recordkeeping
The Client is responsible for saving receipts and records needed for:
Brokerage reimbursement
Client billing
Tax preparation
Accounting
Business expense documentation
Internal records
Morwell Media may attempt to provide a replacement copy when reasonably available but does not guarantee indefinite availability of every receipt through third-party systems.
62. Morwell Media Records
Morwell Media may retain payment and billing records for:
Accounting
Tax compliance
Business administration
Fraud prevention
Chargeback response
Collection
Insurance
Legal compliance
Dispute resolution
Record handling and retention will be further described in the Privacy Policy.
Conduct and Policy Administration
63. No Retaliation for Good-Faith Billing Concerns
Morwell Media will not retaliate against a Client merely because the Client:
Asks a billing question
Requests an explanation
Reports an apparent error
Seeks a lawful refund
Raises a good-faith concern
Morwell Media may still protect itself against:
Unpaid balances
False statements
Abusive Chargebacks
Harassment
Unauthorized media use
Fraud
Repeated payment defaults
64. Respectful Billing Communications
Threatening, discriminatory, anti-LGBTQ, abusive, or harassing communications concerning payment are governed by the Inclusive Service, Respectful Conduct & Anti-Harassment provisions of the Client Terms & Conditions.
A legitimate billing complaint or negative review does not by itself violate the conduct policy.
65. No Waiver
Morwell Media’s decision to:
Extend a deadline
Waive a late charge
Accept partial payment
Provide a credit
Reinstate access
Negotiate a Chargeback
Permit another courtesy
does not permanently modify this Policy or require the same accommodation later.
66. Custom Written Arrangements
A signed or electronically accepted custom payment agreement may control over this standard Policy for the specific Invoice or project it expressly addresses.
A custom arrangement does not modify unrelated bookings.
67. Relationship to Other Policies
This Policy should be read together with Morwell Media’s:
Client Terms & Conditions
Cancellation & Rescheduling Policy
Weather & Twilight Policy
Travel & Service Area Policy
Turnaround Time Policy
Revisions & Re-Edits Policy
Reshoot Policy
Gallery, Image & RAW-File Storage Policy
Property Not Ready Upon Arrival Policy
Licensing & Imaging Usage Policy
Liability & Property Responsibility Policy
Privacy Policy
Payment and Delivery Terms
When a more specific policy governs a particular issue, the more specific provision controls to the extent of a direct conflict.
68. Policy Updates
Morwell Media may revise this Policy for future bookings.
The version made reasonably available when the Client books will govern that Appointment unless:
The parties agree otherwise in writing;
A change is required by law;
A change is necessary to address fraud, security, or payment-network requirements; or
Another nonwaivable requirement applies.
The Client should save or print a copy for the Client’s records.
69. Acceptance
This Policy is incorporated into Morwell Media’s Client Terms & Conditions and existing booking acknowledgment.
No additional general checkbox, signature, or intake-form question is required.
By accepting the Client Terms, the Client confirms that the Client:
Has had access to this Policy
Understands when payment is due
Understands that final delivery may be withheld
Accepts the disclosed late-payment procedures
Will raise billing questions in good faith
Understands the consequences of payment reversal
Authorizes relevant Chargeback evidence to be submitted
Accepts that licenses may be suspended while payment is reversed or disputed
Agrees to remain responsible for valid amounts owed
-
Morwell Media LLC
Privacy Policy
Last Updated: 7/25/2026
Morwell Media LLC, an Arizona limited liability company (“Morwell Media,” “we,” “us,” or “our”), respects the privacy of its Clients, prospective Clients, website visitors, Property owners, occupants, media participants, and business contacts.
This Privacy Policy explains how Morwell Media collects, uses, protects, retains, and discloses information in connection with:
The Morwell Media website
Online scheduling and Client forms
Photography, video, twilight, drone, and social-media services
Contracts and electronic signatures
Payment processing
Email, telephone, and text communications
Property access and security instructions
Media editing, delivery, and storage
Portfolio and promotional use
Accounting and business administration
Billing disputes, Chargebacks, insurance matters, and claims
Other legitimate business activities
The individual or legal entity that requests, books, authorizes, or becomes financially responsible for services is referred to as the “Client.”
The location where services are requested or performed is referred to as the “Property.”
The scheduled photography or media session is referred to as the “Appointment.”
Final photographs, video, drone media, and other contracted media released by Morwell Media are referred to as the “Deliverables.”
This Privacy Policy forms part of Morwell Media’s Client Terms & Conditions and applies together with all applicable Client Resource policies, contracts, booking forms, service descriptions, and written agreements.
Scope and Contact Information
1. Business Responsible for the Information
The business responsible for the practices described in this Privacy Policy is:
Morwell Media LLC
Chandler, Arizona Email: shayne@morwellmedia.com Telephone: 949-292-7512 Website: morwellmedia.comMorwell Media does not publish its owner’s residential address as its general privacy-contact address.
2. Services and Systems Covered
This Privacy Policy applies to information collected through or associated with:
Squarespace website pages and forms
Squarespace Analytics
Acuity Scheduling
Stripe payment processing
Google/Gmail communications
Microsoft Outlook calendar management
Jotform contracts and electronic signatures
Zoho bookkeeping and accounting
Adobe Lightroom and related editing tools
External hard-drive storage
Telephone calls
Text messages
Social-media direct messages
Quotes, invoices, receipts, and credits
Property Information Forms
Media production and editing
Portfolio displays
Reviews and testimonials
Billing disputes and Chargebacks
Insurance claims and incident reports
Copyright and licensing matters
Other legitimate business operations
3. Individuals Covered
This Policy may apply to information concerning:
Prospective Clients
Booking Clients
Real estate agents
Brokerage representatives
Homeowners
Sellers
Tenants
Occupants
Property managers
Builders and developers
Commercial Clients
Vendors and contractors
Website visitors
Individuals intentionally appearing in media
Parents or guardians of participating minors
Individuals communicating on a Client’s behalf
Other persons connected with a Property or Appointment
4. Professional Contact Information
Some information may be professional rather than private, including:
Brokerage names
Business email addresses
Business telephone numbers
Professional job titles
Agent license information
Public agent profiles
Professional social-media accounts
Morwell Media will nevertheless handle professional contact information responsibly and use it only for appropriate business purposes.
Information Morwell Media May Collect
5. Contact and Identity Information
Morwell Media may collect:
First and last name
Business or brokerage name
Job title
Email address
Telephone number
Mailing or billing address
Preferred communication method
Social-media username
Other contact information voluntarily provided
6. Booking and Appointment Information
Morwell Media may collect information concerning:
Requested Appointment date and time
Selected collection
Requested services
Service add-ons
Property address
Property type
Approximate square footage
Occupancy or vacancy status
Requested rooms or amenities
Twilight or drone requests
On-site contact information
Special instructions
Appointment changes
Cancellation or rescheduling information
Appointment history
Other details reasonably needed to prepare for the service
Approximate square footage may be requested for operational planning. Morwell Media’s standard collection pricing is based on the collection selected rather than square footage unless a custom written quote expressly states otherwise.
7. Property-Access Information
Morwell Media may collect sensitive access information, including:
Lockbox codes
Door codes
Gate codes
Key instructions
Alarm instructions
Parking instructions
Building-access information
Elevator-access instructions
Amenity-access information
HOA or community instructions
Security-contact information
Key-pickup and return arrangements
Other entry credentials
Access information will be collected and used only as reasonably necessary to perform the requested services, arrange a confirmed return visit, or address a related security or legal concern.
Morwell Media will not knowingly publish or use Property-access credentials for marketing, portfolio, or unrelated purposes.
8. Property and Safety Information
Morwell Media may collect information regarding:
Animals at the Property
Occupants or tenants
Children or minors
Active construction
Known Property hazards
Restricted spaces
Unsafe conditions
Alarm systems
Fragile fixtures
Accessibility considerations
Areas that must not be entered or photographed
Other circumstances affecting safe and effective performance
9. Authority and Participant Information
When reasonably necessary, Morwell Media may collect information identifying:
Property owner
Seller
Authorized real estate agent
Co-listing agent
Brokerage
Tenant or occupant
Property manager
Builder or developer
On-site contact
Authorized decision-maker
Person intentionally appearing in media
Parent or legal guardian of a participating minor
10. Communications
Morwell Media may collect and retain information contained in:
Emails
Text messages
Voicemails
Telephone discussions
Social-media messages
Website contact forms
Booking notes
Property instructions
Revision requests
Support requests
Complaints
Reviews
Billing questions
Other correspondence
Morwell Media may create reasonable internal notes summarizing important telephone or in-person conversations.
11. Forms, Contracts, and Acceptances
Morwell Media may collect and retain:
Property Information Form responses
Booking acknowledgments
Client-Terms acceptance records
Date and time of acceptance
Electronic-signature records
Jotform contract records
Appearance releases
Property authorization records
Confidentiality requests
Portfolio opt-out requests
Custom instructions
Quotes and addenda
Other contractual documents
12. Payment and Transaction Information
Morwell Media uses Stripe to process online payments.
Stripe may collect and process:
Payment-card information
Billing information
Transaction details
Device information
Fraud-prevention information
Other information required to authorize and administer payments
Morwell Media ordinarily does not directly receive or store complete payment-card numbers.
Morwell Media may receive or retain limited payment information such as:
Client name
Billing contact information
Payment amount
Payment date
Payment status
Card type
Last four digits
Transaction identifier
Refund status
Payment-failure information
Chargeback or dispute information
Stripe processes payment information under its own privacy terms and may act as a data controller, processor, or service provider depending on the transaction and service involved.
13. Accounting and Financial Records
Morwell Media may collect and retain:
Quotes
Estimates
Invoices
Receipts
Payments
Refunds
Credits
Outstanding balances
Travel charges
Licensing charges
Business expenses
Tax records
Transaction histories
Other accounting records
Morwell Media currently uses Zoho for bookkeeping and accounting administration.
14. Property Photography, Video, and Audio
Media created at an Appointment may depict or contain:
Property interiors and exteriors
Furnishings
Personal belongings
Family photographs
Artwork
Documents left visible
Vehicles
Security equipment
Street or location information
Agents
Homeowners
Occupants
Neighbors
Contractors
Passersby
Voices
Environmental sounds
Other visible or audible information
The Client is responsible for preparing the Property and removing or concealing sensitive items before Morwell Media arrives.
15. Reviews, Testimonials, and Feedback
Morwell Media may receive information through:
Google reviews
Social-media comments
Direct Client feedback
Testimonial submissions
Surveys
Review-request responses
Private feedback will not automatically be published as a public testimonial without permission or another lawful basis.
Publicly posted reviews may be displayed, quoted, or linked in substantially the same context in which the reviewer made them publicly available.
16. Claims, Incidents, and Disputes
Morwell Media may collect and retain information concerning:
Property damage
Personal injury
Equipment damage
Animal incidents
Unsafe conditions
Access failures
Threatening or harassing conduct
Insurance matters
Billing disputes
Chargebacks
Refund requests
Copyright misuse
Licensing violations
Contract disputes
Other reported incidents
This information may include:
Photographs
Video
Screenshots
Written statements
Witness information
Estimates
Receipts
Surveillance footage
Communications
Access records
Payment records
Other relevant evidence
Information Morwell Media Does Not Intentionally Request
17. Unnecessary Sensitive Information
Morwell Media does not intentionally request:
Social Security numbers
Passport numbers
Driver-license numbers
Complete financial-account numbers
Complete payment-card numbers outside the payment processor
Medical records
Health-insurance information
Biometric identifiers
Detailed criminal-history records
Other highly sensitive information unrelated to the services
Clients should not send this information unless Morwell Media specifically requests it for a legitimate and lawful reason.
18. Accidentally Submitted Sensitive Information
When unnecessary sensitive information is received, Morwell Media may:
Delete it
Redact it
Return it
Restrict access to it
Retain only the portion reasonably required for a legitimate purpose
Morwell Media may be unable to remove information immediately from every provider record, archived communication, or ordinary system backup.
19. Health and Accessibility Information
A Client may voluntarily disclose an accessibility need, illness, injury, or accommodation affecting an Appointment.
Morwell Media may use that information only as reasonably necessary to:
Communicate appropriately
Make an operational accommodation
Protect health or safety
Address scheduling
Document an applicable cancellation
Respond to an emergency
Comply with applicable law
Morwell Media is not a healthcare provider, and its services are not intended for transmitting or managing medical records.
Sources of Information
20. Information Provided Directly
Morwell Media primarily receives information when someone:
Visits the website
Submits a contact form
Requests information
Requests a quote
Books an Appointment
Completes an intake form
Signs a contract
Pays an Invoice
Sends an email or text
Calls Morwell Media
Provides Property instructions
Requests revisions
Submits feedback
Appears in photographs or recordings
Otherwise communicates with the business
21. Information About Other People
A Client may provide information about another person, including a:
Co-listing agent
Seller
Homeowner
Tenant
Occupant
Property manager
On-site contact
Assistant
Contractor
Person appearing in media
The Client represents that the Client is authorized to provide the information or has another lawful basis for doing so.
The Client should provide only what is reasonably necessary.
22. Public and Professional Sources
Morwell Media may obtain relevant information from:
Public real estate listings
Brokerage websites
Public business directories
Professional social-media accounts
Google Business Profiles
Government Property records
MLS-facing information supplied by a Client
Other public professional sources
This information may be used for:
Booking verification
Property research
Professional outreach
Licensing review
Dispute investigation
Business administration
23. Service Providers
Morwell Media may receive information from providers that help administer the business, including:
Squarespace
Acuity Scheduling
Stripe
Google/Gmail
Microsoft Outlook
Jotform
Zoho
Adobe
Social-media platforms
Other approved providers
These providers process information under their own privacy policies and service terms.
Website Information, Cookies, and Analytics
24. Squarespace Website Information
Morwell Media’s website is hosted through Squarespace.
Squarespace may automatically process information including:
Browser information
Device information
Network information
Internet Protocol address
Referring website
Pages visited
Clicks
Scrolling
Searches
Timestamps
Approximate location
Website-performance information
Cookie and session information
Morwell Media may use this information to understand website traffic, maintain the website, evaluate performance, and improve the visitor experience. Squarespace advises site owners that privacy policies should explain what they collect, why they collect it, how it is used and shared, and how long it is retained.
25. Squarespace Analytics
Morwell Media currently uses Squarespace Analytics.
Squarespace Analytics may help Morwell Media understand:
Traffic sources
Website visits
Popular pages
Button and form interactions
Visitor trends
Search activity
General geographic traffic information
Website performance
Morwell Media does not currently use a separate Google Analytics account.
26. Cookies and Similar Technologies
Cookies are small files or pieces of information stored on or accessed from a visitor’s browser or device.
Cookies and similar technologies may be used to:
Operate the website
Maintain security
Support scheduling
Maintain sessions
Remember privacy selections
Measure website activity
Improve performance
Prevent fraud
Squarespace distinguishes between necessary cookies and nonessential analytics or performance cookies. Acuity may place necessary cookies that are not blocked through Squarespace’s standard cookie banner.
27. Necessary Cookies
Necessary cookies may support:
Website operation
Security
Scheduling functionality
Acuity Client access
Form submissions
Session management
Payment processing
Privacy-preference storage
Restricting necessary cookies may prevent portions of the website or scheduling system from functioning properly.
28. Analytics and Performance Cookies
Morwell Media may use analytics and performance cookies to understand how visitors interact with the website.
Where required and technically supported, these cookies may be restricted until the visitor accepts them through the applicable cookie banner.
Visitors may decline nonessential cookies, although doing so may reduce the accuracy of website analytics.
29. Cookie Preferences
Visitors may be able to:
Accept cookies
Decline nonessential cookies
Manage cookie preferences
Clear cookies through browser settings
Block selected cookies through browser controls
Some necessary website or scheduling functions may not operate correctly when required cookies are blocked.
30. Advertising Trackers
As of the Effective Date, Morwell Media does not intentionally use:
Meta or Facebook Pixel
Google Ads conversion tracking
TikTok Pixel
Pinterest Tag
LinkedIn Insight Tag
Comparable behavioral-advertising or retargeting pixels
Morwell Media also does not currently use a separately connected Google Analytics account.
This Privacy Policy and applicable cookie settings should be updated before or when any advertising or retargeting technology is introduced.
31. Embedded Content
The website may contain links to or embedded content from:
Social-media platforms
Video platforms
Map services
Scheduling pages
Review platforms
Real estate listing websites
Other third-party services
Those providers may receive browser, device, network, cookie, or usage information when their content loads or when a visitor interacts with it.
Morwell Media does not control their independent privacy practices.
32. Browser Privacy Signals
Morwell Media will honor legally required browser-based privacy choices when:
Applicable law requires recognition;
Squarespace or the applicable provider technically supports the signal; and
Morwell Media can reasonably identify and apply the preference.
Morwell Media does not promise universal recognition of every “Do Not Track” signal because browser and provider support may vary.
33. No Sale or Behavioral-Advertising Sharing
Morwell Media does not sell personal information for money.
Morwell Media does not currently share personal information for cross-context behavioral or targeted advertising.
This statement is based on current practices and should be revised before introducing advertising pixels, retargeting integrations, or similar technologies.
Scheduling and Text Reminders
34. Acuity Scheduling
Morwell Media uses Acuity Scheduling to manage:
Appointment availability
Online bookings
Service selections
Appointment changes
Intake forms
Booking retainers
Automated confirmations
Email reminders
Text reminders
Appointment records
Other scheduling functions
Acuity may process:
Client name
Email address
Telephone number
Appointment date and time
Selected service
Intake-form responses
Time zone
Payment status
Notification preferences
Other information submitted during scheduling
Acuity provides calendar syncing, automated email and text reminders, and payment-processor integrations.
35. Transactional Emails
Morwell Media may send service-related emails concerning:
Booking confirmation
Appointment reminders
Required forms
Preparation instructions
Access questions
Rescheduling
Cancellation
Payment
Delivery
Revisions
Follow-up
Review requests
These are transactional or service-related communications and are not necessarily promotional marketing.
36. SMS Appointment Reminders
Morwell Media uses Acuity to send automated text-message reminders.
Messages may concern:
Appointment confirmation
Appointment reminders
Scheduling changes
Cancellation
Access
Property preparation
Other service-related matters
Clients should provide a telephone number they are authorized to use.
Message and data charges may be imposed by the Client’s mobile provider.
Clients may opt out of Acuity text messages by replying:
STOP
Acuity’s current notification controls support SMS opt-out through a STOP reply.
Opting out of text messages does not cancel an Appointment or prevent important communication through email or telephone.
37. No Promotional Text Campaigns at Launch
Morwell Media does not currently send recurring promotional marketing campaigns through text message.
Text messaging is currently limited primarily to:
Scheduling
Appointment reminders
Service coordination
Client-requested communication
Before adding promotional text marketing, Morwell Media should establish a separate, clearly disclosed consent and opt-out process.
Email, Calendar, Contracts, Accounting, and Editing
38. Google/Gmail
Morwell Media uses Google/Gmail for business email.
Information processed through Gmail may include:
Names
Email addresses
Message content
Attachments
Appointment information
Quotes
Invoice communications
Access instructions
Revision requests
Other business correspondence
39. Microsoft Outlook Calendar
Morwell Media uses Microsoft Outlook for calendar management.
Information synchronized or entered into Outlook may include:
Client name
Appointment date and time
Service type
Property address
Contact information
Limited internal scheduling notes
Morwell Media will limit calendar information to what is reasonably necessary for scheduling and service performance.
40. Jotform Contracts and Electronic Signatures
Morwell Media uses Jotform for contracts and electronic document signing.
Jotform may process:
Client name
Email address
Contract terms
Form responses
Electronic signature
Date and time of signing
Device or transaction information
Completed agreement documents
Other information submitted during the signing process
Morwell Media may retain completed Jotform records as evidence of:
Contract formation
Authorization
Consent
Policy acceptance
Scope approval
Other Client instructions
Jotform states that form-submission data is managed by the form creator and is treated as private unless the responder or form creator makes it public.
41. Zoho Bookkeeping and Accounting
Morwell Media uses Zoho for bookkeeping and accounting administration.
Zoho may process information such as:
Client contact details
Estimates
Invoices
Payments
Credits
Refunds
Expense records
Transaction history
Tax-related records
Outstanding balances
Other financial information
Access to accounting records will be limited to Morwell Media and persons or providers with a legitimate business need.
42. Adobe Editing Services
Morwell Media may use Adobe Lightroom, Adobe Creative Cloud, or related Adobe tools to:
Import photographs
Organize media
Edit photographs
Export Deliverables
Maintain editing catalogs
Perform related production work
Only information and files reasonably necessary for production and editing should be processed through these services.
External Hard-Drive Storage
43. Primary Local Storage and Backup Method
Morwell Media uses an external hard drive as its primary local backup and long-term working-storage method for selected business files and media.
Information stored on the external hard drive may include:
Original photographs
RAW image files
Bracketed exposures
Video files
Audio files
Final edited Deliverables
Exported MLS-size files
High-resolution files
Project folders
Selected contract copies
Business documents
Licensing records
Other files reasonably related to Morwell Media services
44. Nature of External Hard-Drive Storage
The external hard drive:
Is maintained under Morwell Media’s control
Is used for internal business storage and backup
Is not a public file-sharing platform
Does not provide Clients with direct access
May be connected to a Morwell Media business computer when files are being stored, backed up, edited, reviewed, or retrieved
May be disconnected and physically secured when not actively required
Morwell Media will use reasonable care in storing, handling, and physically protecting the drive.
45. No Guarantee Against Hardware Failure
External hard drives and other electronic equipment may experience:
Mechanical failure
Electronic failure
File corruption
Accidental damage
Theft
Loss
Malware
Compatibility problems
Other technical issues
Morwell Media does not guarantee permanent or error-free storage.
The Client remains responsible for promptly downloading, maintaining, and independently backing up all final Deliverables after delivery.
46. No Separate Client Gallery Provider
Morwell Media does not currently use a separate Client Gallery provider.
Final delivery may occur through:
A secure download link
A temporary file-transfer method
A direct digital delivery method
Another delivery process selected for the booking
Morwell Media will update this Privacy Policy if a separate Client Gallery or delivery provider is added and begins processing Client information.
47. Storage Policy Controls
The retention of:
Online delivery links
Final edited images
Video Deliverables
RAW files
Source files
Project files
is governed by Morwell Media’s Gallery, Image & RAW-File Storage Policy.
Permanent storage is not guaranteed even when files are maintained on the external hard drive.
How Morwell Media Uses Information
48. Providing and Administering Services
Morwell Media may use information to:
Respond to inquiries
Prepare quotes
Verify identity and authority
Schedule Appointments
Collect required forms
Coordinate Property access
Prepare for services
Perform photography or media work
Process payments
Edit and deliver media
Provide Client support
Address revisions
Arrange Reshoots
Administer media licenses
Maintain business records
Communicate concerning the booking
49. Property and Safety Purposes
Information may be used to:
Evaluate Property access
Protect occupants
Protect pets
Identify disclosed hazards
Coordinate alarms and security
Document Property conditions
Respond to emergencies
Investigate incidents
Protect equipment
Maintain a safe and respectful working environment
50. Contractual and Legal Purposes
Information may be used to:
Administer Client Terms
Maintain contracts
Enforce payment obligations
Respond to billing disputes
Respond to Chargebacks
Address copyright misuse
Administer licenses
Investigate unauthorized media use
Handle insurance claims
Obtain legal advice
Comply with legal process
Protect Morwell Media’s rights and safety
51. Accounting and Tax Purposes
Information may be used for:
Invoicing
Payment reconciliation
Expense tracking
Bookkeeping
Tax preparation
Tax reporting
Business planning
Financial administration
Recordkeeping
52. Website and Business Improvement
Morwell Media may use aggregated, statistical, or reasonably de-identified information to:
Understand website traffic
Identify popular services
Improve website pages
Improve booking forms
Evaluate marketing
Troubleshoot technical issues
Improve the Client experience
Plan future services
Morwell Media does not guarantee that every technical analytics record is fully anonymous because providers may process browser, device, or network identifiers.
53. Portfolio and Promotion
Morwell Media may use completed media as permitted under the Licensing & Imaging Usage Policy.
This may include use in:
Website portfolio
Social media
Google Business Profile
Printed portfolio
Business presentations
Sample materials
Competitions
Educational demonstrations
Other appropriate promotion
Confidentiality requests, portfolio opt-outs, intentional participant appearances, and address publication are governed by the Licensing & Imaging Usage Policy.
54. No Significant Automated Decision-Making
Morwell Media does not independently use personal information to make automated decisions producing legal or similarly significant effects concerning:
Housing eligibility
Credit
Employment
Insurance
Education
Government benefits
Third-party providers such as Stripe may independently use automated tools for fraud and payment-risk screening under their own practices.
When Information May Be Shared
55. Service Providers
Morwell Media may disclose information to providers supporting:
Website hosting
Scheduling
Payment processing
Email
Calendar administration
Electronic signatures
Accounting
Editing
Analytics
Communications
Fraud prevention
Data security
Legal compliance
Current core providers include:
Squarespace
Acuity Scheduling
Stripe
Google/Gmail
Microsoft Outlook
Jotform
Zoho
Adobe
Morwell Media may replace a provider or add a comparable provider as its business needs change.
56. Assistants, Editors, and Contractors
Morwell Media may provide limited information to qualified:
Assistants
Photographers
Editors
Video editors
Contractors
Administrative providers
They should receive only the information reasonably necessary to perform their assigned work.
For example, an editor ordinarily does not need a Property lockbox code or a Client’s complete payment history.
57. Client-Authorized Recipients
Information or Deliverables may be shared with recipients authorized by the Client, including:
Co-listing agents
Brokerage marketing personnel
Property owners
Sellers
Property managers
Client-approved vendors
Other authorized contacts
Sharing remains subject to the Licensing & Imaging Usage Policy and the recipient’s authorized purpose.
58. Legal, Insurance, and Safety Disclosures
Morwell Media may disclose relevant information to:
Law enforcement
Emergency responders
Courts
Government authorities
Legal counsel
Insurance carriers
Claims adjusters
Payment processors
Card networks
Issuing banks
Responsible brokerages
Property owners or managers
Other appropriate persons
when reasonably necessary to:
Comply with law
Protect safety
Investigate an incident
Process an insurance claim
Respond to a Chargeback
Prevent fraud
Enforce a contract
Protect copyright
Address harassment
Protect Morwell Media’s rights
59. Business Transfer
Information may be transferred or reviewed in connection with a potential or completed:
Sale of Morwell Media
Merger
Reorganization
Financing
Asset transfer
Succession plan
Business acquisition
Morwell Media will seek reasonable confidentiality and continuation of applicable privacy responsibilities.
Property Media and Personal Privacy
60. Client Responsibility Before Photography
The Client is responsible for removing or concealing private items before photography begins, including:
Personal documents
Mail
Medication
Financial records
Security information
Computer screens
Identification
Photographs of minors
Valuables
Access credentials
Confidential business information
Other sensitive materials
Detailed requirements appear in the Property Preparation Guide.
61. No Duty to Identify Every Private Detail
Morwell Media is not responsible for identifying, concealing, digitally removing, blurring, or protecting every personal item or private detail left visible at the Property.
Morwell Media may photograph the Property as presented.
62. Property Addresses
Morwell Media will ordinarily avoid displaying a complete Property address in its own portfolio unless:
The Property is already publicly listed;
The address is publicly associated with the listing; or
The Client approves publication.
Morwell Media may instead identify a general location such as:
Chandler, Arizona
63. Location Metadata
Morwell Media will make reasonable efforts to avoid retaining unnecessary embedded GPS coordinates in publicly released image files when the coordinates serve no legitimate purpose.
The Property itself, public listing, street signs, or visible surroundings may nevertheless reveal or suggest its location.
64. People Appearing in Media
Intentional and incidental appearances are governed by the Licensing & Imaging Usage Policy.
Morwell Media may require:
Appearance release
Participant authorization
Parent or guardian authorization for a minor
Portfolio permission
Other appropriate documentation
65. No Facial-Recognition Profiles
Morwell Media does not use photographs or video to create:
Facial-recognition templates
Biometric profiles
Identity-verification databases
Facial-analysis datasets
66. Client Sharing
Morwell Media cannot control the privacy or security practices of persons to whom the Client independently:
Sends Deliverables
Shares delivery links
Shares credentials
Forwards emails
Grants platform access
Provides another person’s information
The Client is responsible for sharing performed under the Client’s control.
Retention of Information
67. General Retention Principle
Morwell Media retains information only as long as reasonably necessary for:
Providing services
Maintaining business records
Accounting
Taxes
Insurance
Legal compliance
Fraud prevention
Claims
Disputes
Copyright protection
Licensing
Contract enforcement
Safety
Other legitimate business purposes
68. Media Retention
Media-file retention is governed by the Gallery, Image & RAW-File Storage Policy.
Selected media may be maintained on Morwell Media’s external hard drive during the applicable retention period.
Permanent or indefinite retention is not guaranteed.
The Client remains responsible for timely downloading and independently backing up final Deliverables.
69. Property-Access Credentials
Morwell Media will ordinarily delete or redact Property-access credentials within:
30 days after final completion of the applicable service
Access information may be retained longer when reasonably necessary for:
A confirmed return visit
Reshoot
Active dispute
Security incident
Insurance matter
Legal obligation
Client instruction
A code may remain temporarily within email, scheduling, or provider records until the applicable system’s ordinary deletion or retention cycle occurs.
70. Contracts and Financial Records
Morwell Media may retain:
Contracts
Terms-acceptance records
Booking forms
Quotes
Invoices
Receipts
Payment records
Tax records
Licensing records
Refund and credit records
for up to:
Seven years after the transaction or Client relationship ends
Information may be retained longer or shorter when reasonably required by law, an insurer, accountant, legal counsel, or another legitimate need.
71. Ordinary Communications
Ordinary Client emails, texts, and scheduling communications may generally be retained for up to:
Three years after the last relevant service
Communications may be retained longer when related to:
A contract
Payment
Licensing
Copyright
Insurance
Safety
Chargeback
Dispute
Legal obligation
Other continuing business need
72. Claims and Dispute Records
Morwell Media may retain incident, insurance, litigation, Chargeback, copyright, licensing, and material-dispute records for up to:
Seven years after final resolution
Longer retention may occur when required by an insurer, attorney, court order, government authority, applicable law, or continuing legal need.
73. Marketing Preferences
Morwell Media may retain marketing opt-out or suppression information for as long as reasonably necessary to honor the request.
A limited record may remain even after other information is deleted so the individual is not accidentally added to a marketing list again.
74. Deleted Information and Provider Records
Deleted information may temporarily remain within:
Email archives
Accounting systems
Payment records
Scheduling records
Contract systems
Fraud-prevention records
Provider logs
Ordinary system recovery records
until the applicable provider’s deletion or overwrite cycle occurs.
Information deleted from active systems will not ordinarily be restored for routine business use unless necessary for security, technical recovery, fraud prevention, legal compliance, or another legitimate need.
Information Security
75. Reasonable Safeguards
Morwell Media uses reasonable administrative, technical, and physical safeguards appropriate to:
The size of the business
The nature of the services
The information handled
Available technology
Reasonably foreseeable risks
Safeguards may include:
Password-protected accounts
Multifactor authentication
Device passcodes
Restricted account access
Secure payment processing
Encrypted connections where available
Current software updates
Device-security tools
External hard-drive backups
Physical protection of the external hard drive
Access based on business need
Secure deletion or redaction
Provider privacy and security review
76. External Hard-Drive Security
Morwell Media will use reasonable measures to protect the external hard drive, which may include:
Keeping it in a secure physical location
Limiting access to Morwell Media
Connecting it only to authorized business devices
Using password-protected computers
Disconnecting it when prolonged access is unnecessary
Monitoring the drive for errors or failure
Replacing the drive when its condition becomes unreliable
Securely erasing or physically destroying it before disposal when appropriate
No physical or electronic safeguard can guarantee complete security.
77. Limited Access
Client information should be accessible only to people and providers with a legitimate need to:
Perform services
Administer bookings
Edit or deliver media
Process payments
Maintain records
Handle a claim
Meet legal obligations
Protect Morwell Media’s rights
78. No Absolute Security Guarantee
No electronic transmission, computer, hard drive, account, storage device, or security practice can guarantee complete security.
Morwell Media does not guarantee that unauthorized access, loss, misuse, corruption, theft, or disclosure can never occur.
This limitation does not excuse Morwell Media from using reasonable care.
79. Client Security Responsibilities
Clients are responsible for:
Protecting their email accounts
Protecting telephone devices
Protecting contract links
Protecting media-delivery links
Not publicly sharing Property credentials
Using secure passwords
Promptly reporting suspected unauthorized access
Downloading and independently backing up Deliverables
Controlling access given to assistants, agents, or vendors
80. Security-Incident Response
When Morwell Media becomes aware of a suspected security incident, it may:
Investigate the incident
Contact affected providers
Restrict or reset access
Change credentials
Preserve evidence
Take reasonable containment measures
Restore system integrity when possible
Contact insurers, legal counsel, or authorities
Notify affected individuals when required by law
Arizona law requires covered businesses to investigate qualifying security incidents. When an investigation determines that a qualifying breach occurred, required notices generally must be issued within 45 days after that determination, subject to statutory conditions and law-enforcement needs.
Not every lost file, failed device, attempted intrusion, or technical event constitutes a legally reportable breach. Morwell Media will evaluate the circumstances and comply with applicable law.
Privacy Choices and Requests
81. Available Requests
Subject to identity verification, provider limitations, legal requirements, and operational exceptions, an individual may request:
Confirmation that Morwell Media maintains information about them
Access to eligible information
Correction of inaccurate information
Deletion of eligible information
A portable copy when reasonably available
Marketing opt-out
Withdrawal of portfolio permission
Information about relevant providers or disclosures
82. Submitting a Request
Privacy requests should be emailed to:
shayne@morwellmedia.com
Suggested subject line:
Privacy Request – [Your Name]
The request should explain:
Who is submitting it
The booking or information involved
The action requested
Contact information for the response
Relevant supporting details
83. Identity Verification
Before releasing, correcting, or deleting information, Morwell Media may verify identity through:
Email address
Telephone number
Booking information
Property information
Invoice information
Other reasonable identifying details
Morwell Media will not ordinarily request a Social Security number merely to verify a standard privacy request.
84. Authorized Representatives
A representative may submit a request on another person’s behalf when Morwell Media can reasonably verify:
The requester’s identity
The identity of the person concerned
Written authorization
Scope of the representative’s authority
85. Deletion Exceptions
Morwell Media may retain information reasonably necessary to:
Complete an active booking
Process or document payment
Comply with tax or accounting requirements
Maintain contracts and acceptance records
Handle insurance matters
Resolve disputes
Respond to Chargebacks
Protect legal rights
Preserve copyright and licensing records
Prevent fraud
Maintain security
Comply with law
A deletion request does not require Morwell Media to destroy every legitimate business, contractual, insurance, or legal record.
86. Response Timing
Morwell Media will aim to acknowledge a privacy request within:
10 business days
Morwell Media will ordinarily aim to provide a substantive response within:
30 days
Additional time may be reasonably necessary for:
Complex requests
Identity verification
Archived records
External hard-drive searches
Provider coordination
Legal review
Large record collections
87. No Unlawful Discrimination
Morwell Media will not unlawfully discriminate against an individual for exercising an applicable privacy right.
A request may affect a service when the requested action makes performance impossible. For example, deleting a Property address before an Appointment would prevent Morwell Media from traveling to the Property.
88. Privacy Concerns
Privacy questions or concerns should first be directed to Morwell Media so the business has an opportunity to:
Investigate
Correct an error
Explain a practice
Contact a provider
Provide an appropriate response
An individual may also contact an appropriate regulator or legal authority when applicable.
Marketing and Business Communications
89. Transactional Communications
Morwell Media may use contact information for:
Responding to inquiries
Quotes
Invoices
Booking confirmations
Appointment reminders
Access questions
Preparation instructions
Payment notices
Media delivery
Revision responses
Contract notices
Policy notices relevant to an active booking
Review requests
A person may be unable to opt out of communications reasonably necessary to administer an active service, payment, contract, or legal obligation without affecting that service.
90. Marketing Email
Morwell Media may send marketing emails to individuals who:
Requested them
Clearly consented
Have an existing business relationship where permitted
Have publicly listed professional contact information appropriate for relevant business outreach
Marketing emails may concern:
Services
Launch offers
Promotions
Availability
Portfolio updates
Business announcements
91. Professional Outreach
Morwell Media may use publicly available professional contact information for limited business-to-business outreach to:
Real estate agents
Brokerages
Builders
Property managers
Related professionals
Outreach should be:
Relevant
Professional
Truthful
Limited in frequency
Easy to decline
92. Marketing Opt-Out
A recipient may request that promotional email stop by:
Using an available unsubscribe link
Replying with an opt-out request
Emailing shayne@morwellmedia.com
Opting out of promotional marketing does not prevent transactional, payment, contract, legal, or active-booking communications.
93. Review Requests
Morwell Media may send a limited post-service request for:
Client feedback
A testimonial
A Google review
Service evaluation
Morwell Media will not require a positive review as a condition of receiving contracted Deliverables.
Children and Minors
94. Intended Audience
Morwell Media’s website, scheduling services, and business offerings are intended primarily for:
Adults
Real estate professionals
Property owners
Business representatives
They are not directed toward children under 13.
95. No Knowing Direct Collection From Children
Morwell Media does not knowingly collect personal information directly from children under 13 through its website or scheduler.
A parent or guardian who believes a child submitted information without authorization may contact:
shayne@morwellmedia.com
96. Intentional Appearance of Minors
A minor may be intentionally included in photography, video, audio, social-media content, or portfolio materials only with appropriate written authorization from a parent or legal guardian.
Morwell Media may refuse to include a minor when appropriate authorization is unavailable.
External Websites and Processing Locations
97. External Links
Morwell Media’s website or communications may link to:
Acuity Scheduling
Stripe
Social-media platforms
Real estate listing platforms
Google reviews
Linktree
Brokerage pages
Other third-party websites
Morwell Media does not control the privacy or security practices of external services.
98. Third-Party Privacy Terms
Visitors and Clients should review the privacy terms of services they choose to use, including:
Squarespace
Acuity
Stripe
Google
Microsoft
Jotform
Zoho
Adobe
Social-media platforms
Other connected providers
99. Processing Locations
Morwell Media and its service providers may process or store information in:
Arizona
Other parts of the United States
Other countries where the provider or its subcontractors operate
Morwell Media’s external hard drive is maintained under Morwell Media’s control, but information used through email, scheduling, contracts, payments, accounting, and other third-party systems may also be processed within those providers’ systems.
Changes and Acceptance
100. Policy Updates
Morwell Media may update this Privacy Policy to reflect:
New services
New providers
Business changes
New Client-delivery systems
New analytics tools
Marketing changes
Security improvements
Legal requirements
Operational changes
101. Material Changes
When reasonably appropriate, Morwell Media may provide notice of a material change by:
Updating the “Last Updated” date
Posting the revised Policy
Sending an email
Providing notice during booking
Using another reasonable communication method
Information already collected will not knowingly be used in a materially incompatible manner solely because this Policy later changes without appropriate notice, authority, or legal basis.
102. Version Applicable to a Booking
The version made reasonably available when the Client submits a booking will ordinarily govern the privacy disclosures associated with that booking.
Later legally required security, retention, or disclosure obligations may still apply.
103. Relationship to Other Policies
This Privacy Policy should be read together with Morwell Media’s:
Client Terms & Conditions
Property Preparation Guide
Property Access Requirements
Pet & Property Safety Policy
Cancellation & Rescheduling Policy
Weather & Twilight Policy
Travel & Service Area Policy
Turnaround Time Policy
Revisions & Re-Edits Policy
Reshoot Policy
Gallery, Image & RAW-File Storage Policy
Property Not Ready Upon Arrival Policy
Licensing & Imaging Usage Policy
Liability & Property Responsibility Policy
Late Payments & Chargebacks Policy
When another policy specifically governs an issue, the more specific provision controls to the extent of a direct conflict.
104. Acceptance
This Privacy Policy is incorporated into Morwell Media’s Client Terms & Conditions and existing booking acknowledgment.
No separate general Privacy Policy checkbox is required.
By accepting the Client Terms, the Client acknowledges that:
The Client has had access to this Privacy Policy
The Client understands how information may be collected and used
The Client understands that service providers may process information
The Client will provide information the Client is authorized to supply
The Client will not intentionally submit unnecessary sensitive information
The Client understands the available privacy-request process
The Client understands that permanent media storage is not guaranteed
105. Privacy Contact
Questions, requests, or concerns regarding this Privacy Policy may be directed to:
Morwell Media LLC
Chandler, Arizona Email: shayne@morwellmedia.com Telephone: 949-292-7512 Website: morwellmedia.com